1743 comments found.
I fell in love for this theme at first sight. I must say my experience from April 27th (Theme Purchase date) to present times (June 12th) has not been so lovely. Every time I try to import a Demo or with the Online Importer or from the Hard Disk with the Wordpress Importer nothing is imported at all (even after waiting for the import procedure for hours and hours, also for a whole night). Tried the Demo importer for 22 times and today had to rely on the Support because am giving up. I realize the Import does not work in my hosting. The Importer is importing nothing. —— As to the support ticket I placed… I wished to update the Support Ticket with some additional pieces of information but… cannot find the support ticket any more once sent it. Where is it? Where I can see and read my sent support tickets? If I wish to update them how I can do that? — Very Bad Surprise: Inmotion Hosting has just told me the Demo Importer is not compatible with their hosting and they do not support it. GREAT REPLY! INMOTION HOSTING is the Number One Hosting advertised in Themeforest, deeply suggested as first to choose and warmly preferred by Themeforest! And now what shall it happen? Am sure the Support Department will be able to set up a solution! As I said I like this theme so much! Inmotion reply was: GO FOR ANOTHER THEME! Uuuhh! What a wonderful reply!
I tried using the Wordpress Importer. But the result was even worse, the whole site crashed and had to delete all the database and WP Installation, the Web Site even disappeared and could not be seen online any more after the Wordpress importing!
Hello Spyderquest!
I’m not pretty sure if your issue is theme related, as far as we can see it’s pretty much server related. Nevertheless, the demo importer we have included to the theme is based on the WordPress Importer just like every other demo in all the WordPress import solution available as far as it is the only solution available around the WordPress community. You can face the demo data installation issue with any other theme with your holster in that case. If you did send a support request, there are several available solutions we can suggest and also help with the realization, so we’ll get in touch with you as soon as our support proceed your request.
As for your support ticket, we are currently using the Omnidesc support system which is similar to the Zendesk used by Envato. It sends the support requests to Omnidesk server and then sends a reply to client’s email. You can send another request if you want to add some extra information, it will be addded to the chain of your request and our support team will proceed all of them at once.
Best regards,
DFD team.
Your reply is much well appreciated. As I said I fell in love for your Theme and I tried so many times the theme Demo Importer myself just because I do not like to rely on the support right away, I think we all have to make our efforts and try and rely on the support only when is truly needed (and now I do need that!). What made me frustrated was to hear from the Hoster the Demo Importer is not at all compatible with them. I truly would like your theme tio be installed and running! As I said I DO LIKE NATIVE and want badly it be working on my domain name. Am sure your support will arrange a solution. Your reputation as Support is great, I saw it! I saw how your customers are satisfied by your support replies and that is something you need to be proud of!
We tried in our hosting Bluehost and also Arvixe and we had the same experience: not possible to install any Demo! All ends in a never ending loop and all then crashes miserably! Both Arvixe and Bluhost – INMOTION also said the same – told us no to use the Demo Importer (not even the Wordpress Importer) because it makes all gets stuck and the site becomes unreachable and unviewable until we delete all, all the Native Theme whole. Am sure your Support has a solution but this is truly the first time in my life with Wordpress and after so many Pro Themes purchased and installed in Themeforest all ends in such an horrendous state! In three differrent Hosters! Your theme is too beautiful, good looking, futuristically visionaire, great to publish and spread beauty and great ideas to deserve such a behaviour. I do not really believe in ONE CLICK INSTALLATIONS, but….. uuuuuhhh!! Native is truly making my life difficult in attempting to see it up and running online! Am sure, when all is solved, all is to be looking fantastic! 
I want to end up with a Super Reference for NATIVE, not with the frustrated mood am sinking at present! — AM SURE NATIVE IS TRULY SUPER, the way you arranged it and programmed it unveils a “visionaire” way to plan the web and you did something great: THE BLOG! is difficult to get a Theme which is great in the Theme and the Blog itself. Native seems to have both and this, when all is to work properly, is much to congratulate for! :::)))))))
Hello Spyderquest!
Thank you for your kind words, we appreciate this.
Our team received the ticket and will mail you back as soon as they check the site for you.
Thank you for understanding!
Regards, DFD Support Team
Post/News stories not able to be seen on all browsers. Just takes me to blank page instead. This has just recently started happening this past weekend, is this something that will be fixed soon?
I am also having the page speed issue that everyone else is mentioning above. I have also done extensive trouble shooting to try and fix.
Hello User44059!
The blank page issue is most obviously caused by the WordPress permalinks structure. Please try to go to Settings -> Permalinks and click Save changes. As for the page speed, please submit a ticket here and our support will help you to improve performance of your site.
Best regards,
DFD team.
Its not a completely blank page, the page still shows the header and it loads but no footer/content/header image. Its very strange. I have run all updates to the theme and plugins and just did a restore to a week ago before you put out your most recent update and the news section is still not working properly. I have also just sent a support ticket. This news section is very important to the website and your quick reply is greatly appreciated.
Please submit a ticket by following the link mentioned in our previous comment and we’ll solve this issu for you.
Best regards,
DFD team.
Hi, I found the issue. It is woo commerce related. Once you update to the latest version of woo commerce the blog post don’t show up properly anymore. Can you test it on your side and ensure all is working well? I have submitted a support request but am unable to see the request/status or anything in your support site. Please let me know when an update will be pushed to support woo commerce without this glitch. Thanks!
Hello User44059!
We’ve received your ticket with the issue described above.
Thank you!
Our team will check it and mail you back shortly.
Regards, DFD Support Team
can’t see this demo http://nativewptheme.net/fortieth/ in demo import options
Hello Aanandmadhav36!
Please make sure that you are running the latest version of the theme on your site.You may find more details on theme update in this post:
http://nativewptheme.net/support/first-steps/native-theme-update
In case you need our help, please submit a ticket in our support center and our team will help you.
Regards, DFD Support Team)
Hi guys. I opened a ticket last Tuesday or Wednesday with two doubts about the header, where can I check if there was a return from you?
Hello Marcelograciano!
Thank you for choosing us and sorry for the inconveniences.
But we’ve not received any requests/tickets from user ‘marcelograciano’.
Could you be so kind to resend it and our team will help you to get it fixed asap, or you may also contact us via this form.
Looking forward to your reply!
Regards, DFD Support Team
I really like this theme but, in my opinion the lack of attention to page speed optimization prevents me from making a purchase. I suggest you get that fixed and ask Envato to increase the price and you’ll likely see an increase in sales.
Hello Bdaily!
Thank you for your attention to our theme! We appreciate this very much!
As for the performance, it greatly depends on server parameters and other factors.
Could you please get in touch with us via this form so we could provide you with the performance test results, if you are surely interested in.
Looking forward to your reply!
Regards, DFD Support Team
I’m having an issue where the logo that would be in the active header is still clickable even though I haven’t clicked the hamburger icon. Sometimes a user might be trying to click on a portfolio item on the homepage but actually ends up clicking the hidden logo and simply reloads the page. What can I do to fix this?
Hello Nsquaredmedia!
Please submit a ticket in our support center and we’ll check it for you to provide you with a solution.Regards, DFD Support Team
Hello,
I really like your theme and love to work on it. My only problem is, that I cannot change the language on the dashboard. For example to french or english!?
Can you please help me or tell me how I do it?
Thanks a lot.
Best regards.
Hello Klautijah!
Thanks for your kind reply!
As for the admin area language, please check this article on the official WordPress documentation, it sould help.
Best regards,
DFD team.
Just purchased your theme. Kudos for such a beautiful template. I am curious however as to why the pages load so slow. All I did was upload a simple coming soon template from your preloaded files and modify a couple of items. It takes the page almost 10 seconds to load on mobile. This seems a bit ridiculous. Any suggestions? www.cruxelabs.com
I also noticed that when the browser is full screen in safari the color overlay on the coming soon page disappears. But when you resize the screen it shows properly.
Is there a way to keep the coming soon page and also work on the real version of the website using a different preloaded sample?
Hello Braylark!
First of all, thanks for your kind reply and for choosing Native!
As for the page load speed, your site shows quiet good results on Pingtom test. Nevertheless, the side of the background video file is more then 12M which is quiet lot. Please make sure that you have gzip compression enabled on your server. You can also replace the video file with smaller one.
As for the overlay, we have just checked your site on macbook and it seems like the overlay works fine on our end. Could you please submit a ticket with the details of this issue and the details of the device you have it on here and we’ll check it for you.
As for the installation of another demo when having Coming soon installed, it’s not a problem but installation of another template will override the front page option value. You can simly re-install the Coming soon demo after another demo installation to define it as a front page or you can just sent it as a front page manually in Settings -> Reading. Please let us know if you need our assistance with that is your support ticket.
Best regards,
DFD team.
it is urgent. i have opened a ticket. please give your views and recommendations early.
Hello Ikmansri!
We received your request. Our support is checking your site at te moment, they will mail you back as soon as they finish.
Best regards,
DFD team.
I tested this theme with https://testmysite.thinkwithgoogle.com/ the result is less destructive. What could be improved again? Best regard
Hello Asakreasi!
As far as we can guess, you mean the page speed results. We didn’t play much attention to images optimization on our demos which is the main issue on Google Page Speed as you can see to keep the demo looking good. At the same time some of the pages with optimized images show good results.
Best regards,
DFD team.
Awesome Support Team. thanks
Glad to help.
Best regards,
DFD team.
Please, I bought the theme and I already sent an email and I also opened a ticket for the support and got no response. I need the download link for the PSD files, can you send it to me? my e-mail: igo@igorodrigues.com.br
Hello Igosr!
The email with the link to requested files is sent.
Please check your inbox and let us know if it was received.
Regards, DFD Support Team
Hello DFD Support Team ! I found a post asking about the possibility to change the currency symbol place and have it after the amount instead of before. This would be great for all the currencies used AFTER the amount. Has this already been updated, or if not, is there a way to change it somewhere ? (I’d like to use it for a restaurant but in France, the euro sign goes after the price)
Thank in advance for your reply Diane
Hello Diane!
Could you please submit a ticket here and we’ll help you with this issue.
Best regards,
DFD team.
Thanks for your quick reply !
But it not an “issue” yet, I haven’t purchase this theme again for this new project as I just wanted to be sure that it can be done
It can be done for sure, don’t worry. We are also going to add such an option in our next update.
Best regards,
DFD team.
Hello,
I submitted my information for the free installation of Native several days ago. I was wondering if you could give me an ETA on when the installation would be done?
I’m working to a deadline and need to be able to start working with the theme as soon as possible. If the installation cannot be done in a timely way, I’ll need to find some other way.
Thank you for your consideration.
Best.
Hello Nilblank!
We normally proceed the support request within one working day and as far as we can see we have no unresponded requests older then 5 hours. Could you please forward the details of your request through our Themeforest profile contact from?
Best regards,
DFD team.
Hi,
I will submit the request again through the contact form.
Just to be clear, I made the initial free installation request through this form (http://nativewptheme.net/support/free-install) and received the “Thanks! Your request was successfully sent!” response page.
Thanks.
Which part of the contact form should I use? A ticket or just email?
Please use this link
Best regards,
DFD team.
Hello,
I have submitted all the relevant information for my free installation request through the DFDevelopment contact form provided above.
I have also submitted the information as a ticket at http://support.dfd.name/.
Please let me know, by one of these avenues, when we can begin the installation process.
Best.
Hello Nilblank!
We’ve received your tickets and are working on it.
Our team will mail you back as soon as the installation is completed, thank you for understanding!
Regards, DFD Support Team
I see that in some of the demos, the theme feature box has an option to be ‘highlighted’ on the bottom. How do I achieve that? Is that a css class?
Hello Becky20!
We didn’t add custom CSS on our demos so it’s just native functionality of the shortcode but the one you are talking about might be not feature box itself but something similar. Please submit a ticket here and we’ll send you the name of the shortcode and instructions on it back.
Best regards,
DFD team.
Hey! how you doing?
Sometimes while the page is loading I see the header 3 times and all broken. When it ends loading it gets right but I’d like to know if this can be solved before buying.
Hello Yacoalioi!
Everything is Ok, hope this email will find your fine too!
As for the issue, you’ve described, could you please get in touch with us via this form and provide us more details on this issue (the device and browser you are using as well as the link to the page in question).
Our team will be able to check the issue you’ve described.
The screenshots or/and video captures of the issue would be appreciated.
Regards, DFD Support Team
hello, why on the contact page, we can’t click on the send button? nothing is working for the contact form, can you help ??? thanks a lot ! franck
Hello FranckOrff!
Could you please submit a ticket in our support center.
Our team will check the issue for you and prvide you with a solution.
Regards, DFD Support Team
Dear Sir/Madam,
I have bought a theme, and I have followed instructions but still not getting it up and running, can you help, please?
Regards Glenn Frantz
Hello Glenn Frantz!
Thank you for choosing our theme! Surely, we’d be glad to help you.
Please submit a ticket in our support center and we’ll check it for you.
Looking forward to your ticket.
Regards, DFD Support Team
Hi,
Can your theme make a header with centered menu below the centered logo? Just as most themes do.
Thanks HL
Hello Webhenry!
You may select the logo position ‘Top center’ in page backend editor and get the desired displaying.Please check the screenshot.
Also, our theme allows to build your custom header with Header Builder, please check more details on it in this post:
http://nativewptheme.net/support/theme-options/header-builder
If you need our help, please, let us know.
Regards, DFD Support Team
Getting an error loading the theme from wordpress. Line 130 can’t be nul or 0.
Hello AZWineDist!
Please submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
Hi, I’m having trouble registering for your support forum, when I put in my purchase code and register with my email address and password, all I get is the register fields again – please contact asap, thanks
Hello Becky20!
Please get in touch with us using our Themeforest profile contact form and we’ll help you with the registration.
Best regards,
DFD team.
