189 comments found.
Hi, where can I find the available icons of this theme?
what is icons in your questions ?
Importing Demo Content: Error has occurred. I have tried everything on your forum. I am not planning on purchasing a new hosting account. I would like a refund, as it seems my hosting account does not support this theme. You might want to consider adding minimum system requirements for your theme since I use a very popular hosting platform.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
best regards.
i want to buy http://sitesao.com/luxury/retailer/ this theme but i must ask some question 1- i am from turkey and this theme support turkish and woocommerce 2- if i buy this theme you sent like this all lokkings ( completley demo can I be found immediately and install the complete version of I’ve ever seen or anything
Yes, the theme is included all demo data in theme package. Best regards.
hi - sorry to use open forum - its not clear where to get support? support page seem to be a user forum? Where do I contact someone to address an issue, eg theme not loading header scripts from Theme Customization?
Yes, our support forum is user forum, all customer can create topic with their problem and our supporter always ready to help. if you have any problem when use our theme, please kindly contact with our support team on http://sitesao.com/support/ to help you.
Bets regards.
Hello, I would like to instal the creative 1 model, how can i have to proceed? Thanks !
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
Hi,
When trying to activate visual composer it says “Sorry, you are not allowed to access this page”
Can you let me know so I can activate. I want to use some VC templates
Dear, because the Visual Composer plugin is included in theme, if you have a purchase code of Visual Composer plugin and you want active it, please go to file ‘themes/luxury-wp/includes/init.php’ search and remove code
if ( function_exists( 'vc_set_as_theme' ) ) :
vc_set_as_theme( true );
vc_manager()->disableUpdater();
endif;
If you can’t do it. please kindly contact with our support team on http://sitesao.com/support/ to help you.
Best regards.
Hi Luxury Theme Authors,
I have a quick question about responsiveness on your theme. I purchased the theme a month ago and I noticed the letters squeeze together when the browser window decreases.
Site: starselected.com
Thank you, Emiko
Dear, you can send for me screen shot your problem, i will check to help you.
Can i get your email so i can screen shot it and send it to you. Thank you!
You can upload your screen shot to http://imgur.com/ then send for me URL. Thanks!
When it gets to a “Tablet size” it is funky. Here is the picture: http://imgur.com/a/jYu7T
I’m thinking it’s a setting with the Slider?
Yes, this problem of config in Rev Slider, please check Visibility or Behavior setting of layer in slide, if you can’t do it, please kindly contact with our support team on http://sitesao.com/support/ our supporter will check details to help you.
best regards.
In the next update, will you consider adding search page customizations to the theme admin options? Right now, the search page is very basic. It doesn’t include a page heading, post excerpts, etc. Thanks!
Thank you for feedback! We’re will check theme again in next update version, also, with your problem, you can contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Hi, I have installed Fashion Demo. Everything is good in it but in Header Section when I scroll down the Same header with Centered Logo appear as Sticky header. I want to make it same like your Fashion Demo link Means When I scroll down it become classic Header with left size Logo and Centered menu.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
Hi I had a problem yesterday where I could not edit visual composer because woocommerce needed to be upgraded to 3.0.0 which you did but I am not getting updates for this luxury theme. I currently have 1.2.6. I have set up the automatic updates with an API key and it still doesn’t update. How do I update to 1.2.11 as I’ve tried everything and I cannot work on the theme without it being updated.
I get an update now notification for other themes I have but not this luxury theme I purchased even though it is supposed to automatically update. I even tried installing an automatic plugin and it still is not updating
I am also getting this notice. ...for visual composer Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.
when I click on it it is saying …..Sorry, you are not allowed to access this page.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
best regards.
Hi I have not heard anything from support. I sent them my login details but nothing has been checked. My theme is still running on Luxury WP 1.2.6 It is not updating even with an API key. I have not been able to work on my website for over 3 weeks now. Please advise.
Dear, Thank you for feedback, we’re will check theme auto update again, also, you can pdate theme using Envato WordPress Toolkit . If you have any trouble while using auto update (It is likely to be permission issue), you may want to manually update the theme via FTP or Cpanel.
best regards.
I cannot edit revolution slider. The theme needs you to update Woocommerce to 3.0.0 for Luxury theme. Can you do so ASAP please. Below is message I get on Wordpress editor…
Your theme (Luxury WP) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
Dear, the Luxury version 1.2.11 has been release to compatible with WooCommerce 3.x please update your theme to latest version.
best regards.
Dear team,
I have few pre-sale questions :
I want to create a catalog (like a shop but I will not sell online).
Is it possible to create a catalog of products without price and without any menu like “cart” etc ?
Is it possible to have as my home page a grid of category pictures like this : http://sitesao.com/luxury/main/home-shop-categories/ but maybe with more caterogies so more boxes (bags, men, shoes… there are 6 of them, is it possible to have like 12 of them ?) ?
is it possible to delete the slider on the home page ? I would like to have only the caterogy boxes.
Can I have 2 series of categories boxes on the same page ? Like “Title : Men
shoes box, ties box, pants box, etc…
A LINE
TItle : Women :
shoes box, pants, dresses … “
I hope my questions are understandable… english is not my motherlanguage 
thank you in advance for your answers ! your theme looks very nice by the way !
Yes. you can use Luxury theme without shopping cart and remove slider on home page. If you have any problems when use theme. you can contact with our support team on Support forum to help you.
Best regards.
Thanks for your answer.
You didn’t tell me if it’s possible to pu as many boxes as I want in the front page, this is really important for my website.
Can you tell me ? thanks a lot in advance
I took some time to understand the theme, so I can be more precise about my question : Can I put as many categories pictures as I want in the Homepage ? Can I put like 12 categories picture and then lower, on the same page another like 4 categories picture ?
thanks a lot
Hello,
I actually bought the theme to try. It works !
BUT I can’t change the header style, even if I click on classic, classic right etc… nothing changes, it’s alsways the same
And I don’t wan’t a menu on the header and there is the “no menu assigned” thing, can I hide this ?
Thanks
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
best regards.
please help! i am getting a line around an embedded mp4 using luxury theme i purchased and i cant figure it out… it is a thin line at the top and on the bottom of the video…. i tried your support but the registration wasn’t working for me. i purchased the theme through this website. help please!
Dear, please kindly contact with us via Profile contact We’re will check your account on support forum to help you get contact.
Best regards.
Hi i am trying to login for support, i don t receive any mails , i have resent also a new password . my problem is that i have created a product group and set it under the catogories menu .also i have added 2 products after clicking i get 404 page ??
Dear, please kindly contact with us via Profile contact We’re will check your account on support forum to help you get contact.
Best regards.
i am asking for support, sending email and do not get any reaction! ???
my question is how do i change the position of the primary menu, because one item stays under the product categories menu and u cant click or see it. if i could set it more to the right side it would be fixed
Hello, there is a problem in the theme “retailer” , in the tab section BEST SELLER ||| TOP RATE ||| NEW in the responsive mode the caroufredsel works fine but when changing to another tab they dont look responsive … help please how i can fix that
thanks.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
best regards.
Hi!, is possible create a one page site with anchor in the menu? thanks! R.
Dear, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards,
I just bought and downloaded your Luxury theme. Wordpress says the stylesheet is missing when I try to install.
Dear, after download luxury theme from themeforest, please extract download folder then install theme to WP with file ‘luxury-wp.zip’ in download folder. if you can’t do it. please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you.
Best regards.
is there a way to get the basic add to cart button rather than the button on the products image?
Dear, you can change it via hook code, if you can’t do it, please kindly contact with our support team on http://sitesao.com/support/ Our supporter will check details to help you. Thanks!
Any idea why the favicon won’t work even when a valid PNG file at 32×32 pixels is used? Same problem on three sites using the Luxury theme. Thanks for any assistance you can provide.
Dear, with to add Favicon for WP 4.3 or latest, please:
1.Log into the WordPress Admin.
2.Click Appearance > Customize.
3.Click Site Identity.
4.Click Select File under where it says Site Icon.
5.Once you’ve selected your favicon file, click the Select file button and upload.
Your favicon will appear under the Site Icon heading of the Site Identity dialog.
Click the Save and Publish button.
Best regards.
Hello, we have issues installing the theme and have posted questions last week in the support page but no answer so far: http://sitesao.com/support/forums/topic/theme-causing-issues/ Can you check?
Yes, Our support team will check to help you. Thanks!
