1743 comments found.
How do you hide page titles in this theme?
Hello Optimusbene!
Please try to disable the custom header for the pages you need to hide page title.
Best regards,
DFD team.
This is the url: http://www.aret-engineering.com/wpress/ In the “latest news” section I see the featured images rectangular, instead of square, but in the article I put square images. How can I modify the image size in the blog post carousel and having them square, without cropping?
Helo Silviatagliaferri!
Please submit a ticket in our support center and we’ll check it for you and check what can be done help you.
Regards, DFD Support Team
Thank you for everything!!! They always help me with accurate solutions…
Hello Paman1313!
You are welcome!
In case you have any questions, please contact us 
Regards, DFD Support Team
Hi,
I was wondering – If I bought your both themes (NATIVE & Ronney)
Is it possible to have Visual Composor + Templetara + Copy Paste add on; and get or share the templates between them. I was thinking of using Native as my base theme, but I love the designs and templates of Ronney – so, I could use Templetara to save and exports designs and templates from Ronney and use them in Native…
Can this idea work? If it can’t, do you have a way I can get the templates from both themes once I buy them.
Hello Chaichai21!
Thank you very much for your attention to our themes, we appreciate this very much!
As for your question, the Visual Composer elements used for Ronneby and Native are quite different and certain part of them will not be supported on another theme.
Once you buy the theme, all the demos are available to you, so you could try to recreate the elements used in Ronneby with the modules available withing Native.
Regards, DFD Support Team
Hi. We built a single page site and would like it to work as a normal scroll (click on the menu will scroll the page down to the relevant section). Meaning without the “sliding” effects between sections. I see in the admin that you have simple, slide, scale, rotate, but you do not have disable. Could you help please? Thanks!
Hello Chenwenn!
Please try to select ‘For Page Builder’ page template for your page.
If our help is needed, please, submit a ticket in our support center and we’ll check it for you.
Regards, DFD Support Team
Thanks!
You are welcome;)
Regards, DFD Support Team
Hi,
Can you tell me how to change menu color and menu text colors? It is transparent(or white?) by default.
The theme options is so complicated.
Thank you
Charles
Hello Charlesone!
On you site you are using header style 2.So please go to theme options > header options > header style 2 options > Main section color settings > Header text color.
Please check more on it here:
http://nativewptheme.net/support/theme-options/header-style-2-options
Also, if you need any help, you may submit a ticket in our support center and our team will help you.
Also, please check our online documentation, where you may find useful posts, video tutorials, and knowledge base to facilitate your work with our theme.
Regards, DFD Support Team
Thank you, just figured it out.
Charles, you are welcome!
If you have any questions, please, let us know.
Regards, DFD Support Team
Hi,
I can’t get the mobile menu transparent – it accepts all other color changes, but when I set it to transparent nothing happens. I have no custom css in the theme files. http://dev-strandkvisthundborg.dk/hedegaardsHello Noobob!
Please submit a ticket in our support center and we’ll check it for you and provide you with the solution to get the desired displaying.
Regards, DFD Support Team
Hi there,
How many required and recommended plugins do I have to install before using this theme? What are they?
Do I have to install all the plugins for running the site?
Thanks
Charles
Hello Charles!
We appreciate your attention to our theme very much!
The plugins that come in theme pack are necessary for the theme work, and you need to install the theme and using Setup Wizard install the plugins as well:
More details on the installation can be found in this post.
The lists on the bundled plugins can be found below:
-DFD Extensions plugin
- Visual Composer plugin
- Revolution Slider plugin
-SMK Sidebar Generator plugin
In case you need to create e-commerce site, you need to install WooCommerce plugins. It is free plugins and is fully compatible with our themes.
In case you have any questions, please, let us know.
Regards, DFD Support Team
HI,
Just purchased the theme, and begun to import the demo content.
I imported the sixth after 30 minutes, but could not find how to set up the background image(man’s picture), can you tell me where I can set up or change this background image?
- http://nativewptheme.net/sixth/
One more thing, do you know the import process is nearly a disaster? Why not change another faster hosting?
Thank you
Charles
Thank you for choosing our theme, Charles!
As for your question, the requested image can be uploaded in the first row settings > Background section, please check the screenshot for more details.
As for the import, actually, the layout is imported correctly within a minute.
Could you please submit a ticket in our support center and we’ll check the server parameters for your site and help you.
Regards, DFD Support Team
Thank you for your fast response, I will have a try.
Is there any size restriction for the background image?
Thank you！
Charles
Charles, no problem!
Always, a pleasure to be helpful to you
Regards, DFD Support Team
This THEME is fabulous and plan to send you a SUPER Reference, we see from the design it was built to convey beauty and feelings. Just tell the Support guys to make my Theme run! Not been able to see the Theme working since date of purhcase (two months ago). Then tell please the Support People to hear my Cry of Despair, Pain and Suffering in not being able to have Native Theme properly installed in my hoster. Ppppprrrr!!! :::)))) I wonder why it may be so difficult to set up a Theme (Import & Install) with Native! is the first time in Themeforest installing a Theme requires so much time, efforts and stomach ache by me ::)))
Hello Spyderquest!
Our support is working on your site at the moment, they will install the demo data for you.
Best regards,
DFD team.
Hi! If I want to change the “phone” text in the top header for “telefono” in spanish, what should I do? Thanks in advance.
Hello Rojasmusic!
Please try the Top address panel option in Theme options -> Header options -> Header main options section of your admin dashboard.
Best regards,
DFD team.
Thanks!
Glad to help.
Best regards,
DFD team.
It has passed more than a month without a positive outcome at your end despite several reminders.
please look into the matter . we need a reply early in order to take a decision.
Hello Ikmansri!
That’s quiet strange to hear from you that you didn’t get responce for more than a month, our support got your request on Friday evening on our local tine (GMT+1) and our support is working on your request, they will mail you back as soon as they finish.
Best regards,
DFD team.
Hello DFDevelopment, The Author !
i mean the solution to the issue. i cannot use the script till todate due to the issue. The team responce made no any solution to my issue. Again now i opened an another ticket and PM through codecanyon.com.
Could you please personnaly look into the matter ?
Thanks Kind Regards
As far as we can see, you submited 5 new requests with the similar details from Friday night. Our support team member has just replied to one of your requests. Please do not post the same issue several times.
Best regards,
DFD team.
i want refund , i do not have time to wast my time anymore. i made refund request.
Thanks
Kind Regards,
Ikmansri
No problem, we’ll check your request asap.
Best regards,
DFD team.
Please, I have again a problem with installing Native theme (this is my second order). I have photos of errors. 1. when I try to install through WordPress, it can not, gives an error. 2. then I did it over FTP, and activate child theme. Then I have an error in step-by-step setup while installing plug-ins.
Same happened 2 months ago with first theme and you installed it for me. But, I don’t understand what is wrong. :-/
Hello Jeckoje!
The most obvious reason of the installation issue is your hosting configuration limits. As for the error on plugins activation, you most obviously have php version under 5.4 and the Slider Revolution doesn’t support earlier php versions. Please submit a support request hereand we’ll check it for you if you want.
Best regards,
DFD team.
Hello, We are having an issue with our blog page. None of the configuration settings we make in theme options is displaying on the blog page.
Hello Puzzlepiecesmarketing!
Please make sure that you don’t override settings defined from the theme options with the local settings directly on page, this article can help. Please submit a ticket here if you need our assistance with this issue.
Best regards,
DFD team.
Hi
I was contacting you via contact form (free demo installation) about installation on https://www.csr-sport.pl/pztp-probne/ – could you verify if whole the process is already done?
beacouse the problem was there were no galleries/portfolios/other pages which should be included in DEMO installation, and I found that you have installed DEMO once again, but there is still no any other demo content ( NO galleries/portfolios/other pages etc) except first page/landing
How can I or you install those demo content? Regards, Vasco
Hello Vasco!
Thank you for contacting us!
We’ve received your request on free installation yesterday and sent the reply, but it was not delivered due to the following error:
550 5.1.1 <marek@pztp.org>: Recipient address rejected: User unknown in virtual mailbox table
Could you please get in touch with us via this form and specify your new email address so our team could communicate with your and help you with the installation.
Regards, DFD Support Team
While installing the content via Demo Importer the theme options and Revolution sliders will be overwritten and you’ll get only the ones from the last installed layout in the end.
To avoid that, we’d recommend you to use WordPress importer to install additional layouts/demos.
Navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder. More details can be found in this post:
http://nativewptheme.net/support/first-steps/demo-content
In case you need our help, please inform us.
Looking forward to your reply!
Best regards, DFD Support Team
i have opened an another ticket and emailed all credentials ,
Kindly look into the matter so that i could use the theme.it is urgent now.
Hello Ikmansri!
We’ve received your ticket, thank you!
Your issue is placed into the queue and is waiting for its turn to be fixed.
We’ll get in touch with you as soon as the solution will be ready.
Regards, DFD Support Team
Thanks,awaiting eagerly.
No problem, we’ve sent the reply to you one hour ago.
Please check your inbox folder, looking forward to your reply!
Regards, DFD Support Team
reply sent.
Thanks, we’ll check your reply.
Best regards,
DFD team.
I’m n´pissed of, that every time i click on “Theme Options” a really big failure comes in.
I only see this every time: Warning: Illegal string offset ‘MontserratBlack’ in /www/htdocs/w014d4fc/kirillov-akey.com/wp-content/plugins/dfd-extensions/redux_extensions/extensions/custom_font/extension_custom_font.php on line 106
Warning: Invalid argument supplied for foreach() in /www/htdocs/w014d4fc/kirillov-akey.com/wp-content/plugins/dfd-extensions/redux_framework/ReduxCore/inc/fields/typography/field_typography.php on line 909
Warning: Invalid argument supplied for foreach() in /www/htdocs/w014d4fc/kirillov-akey.com/wp-content/plugins/dfd-extensions/redux_framework/ReduxCore/inc/fields/typography/field_typography.php on line 799
It cannot be that i pay for your software and it does not work. I want my money back.
Hello PhillipKi!
Please submit a ticket in our support center and we’ll check it for you and provide you with a solution.
We’ve not had any requests regarding such an issue previously and we kindly ask you to let us check the site and do our best to help you!
Looking forward to your reply!
Regards, DFD Support Team
how long does it take for your reply in the support center?
We normally reply within one working day but as far as we can see you registered an account on our support forum but we didn’t get a support request from you. Could you please submit a ticket and our support will help you to solve the issue you have.
Best regards,
DFD team.
I want to that can I use this theme in multiple sites of mine by buying it once?
Hello WQDigital!
Thank you for your attention to our theme!
As for your question, according to Envato rules, one purchase code = one ready project
Please find more details in this post:
themeforest.net/licenses/standard
If you have any questions, please, let us know.
Regards, DFD Support Team
Is it possible to get custom post types for the Team Members grid? So I can use sortable / filtered results on a page in either a grid or carousel, that will then link to the individual team member’s page/info and photo? (make an actual post type of Staff, not just a page with some staff on it).. I’d pay extra for this! How can I make this happen if it isn’t already included?
Hello Xhtmlcssgirl!
Thank you for your attention to our theme! We appreciate this very much!
As for your question, could you please get in touch with us via this form and mail us more details about the desired functionality. Screenshots or links to the examples will be much appreciated, so we could check them for you.
Looking forward to your email!
Regards, DFD Support Team
Hi there,
where can i find the psd of the demo contents
Hello Shebil!
Please submit a ticket here and we’ll send you the link to the psd files.
Best regards,
DFD team.
Hello. I cant find anywhere in documentation where to change images and text in slider fot sixtheen theme. www.ferestre-agimark.000webhostapp.com I know that the support costs, but normally i must use documentation and work at he site. Thank you.
Hello Robertromila!
You may find all the information regarding the images and other layers in Revolution Slider in their official documentation.Please, find the link below:
https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
In case you have any questions or need our assistance, please submit a ticket in our support center and we’ll help you.
Regards, DFD Support Team
