823 comments found.
hello, i really find it weird to submit a ticket to get my logo changed. i used the customizer to change the logo and still not able to.
Hi ramsharef,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
HI Thememove hope you are well. We have not contacted you for some time and thought we would touch base regarding the pesky woo commerce updates. Is the current theme compatible with the woo commerce updates? Its the last plugin we have to update and wanted to see your thoughts first. We have a backup etc but wasn’t sure how your theme handled these new woocommerce versions. Hope your good and happy and we look forward to your rely. Cheers
Hi yadiyada
At the moment, our theme is not compatible with the woo commerce updates. We ‘ll update it asap.
Thank you
Hello, can you please send the PSD file that is promised in the themes description?
Hi lucidcirus
Can we send you Firework File? Because we can’t find PSD file .
We are so sorry for the inconvenience.
I am sorry but the PSD is the sole reason I bought the theme, so please send it or refund the money for the theme. Thank you.
Hi lucidcirus,
We have found this file. Could you please give us your email address. We will send it for you
Sorry for your inconvenience.
No worries, my email is filipcr@yahoo.com. Thank you!
Hi lucidcirus,
Pls check your email
Why is it that I can not find any documentation regarding the Mega Menu or the widget logic?
hi Blackchip,
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
2. Questions: Nr.1 Is it possible to set a RevSlider at the top of a page as a full width header when the page layout is “sidebar-content”? Nr.2 How can I get the Page Title Background Image Responsive, so the Image on Smartphone looks like the Image on the Desktop (as the RevoSlider do). Thanks for help, it’s urgent!
Hi mkoegler
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
How to translate Read More with WPML? Exact string is not found. Is this string not wrapped in GETTEXT? Can you please suggest how to make this multilanguage ready as stated in the theme description. Updating the templates files is not an option as we also use English. Thank you
If you need any help, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards,
ThemeMove
HI HasanSelcuk,
In this case, our developer will support you directly via this channel: http://support.thememove.com Please open a support request, you’ll get the answer asap
Regards, TM
Hello, I have a question about theme security. Since you fixed a security vulnerability in April 2015, can you explain what it was, was it a theme or a plugin problem? Are themes in general as vulnerable to XSS Injections and Security problems as plugins and wordpress core files are? Can you explain how you secure your theme. I am worried because I have your theme installed for a client. How futureproof are premium themes on TF, including yours ? Thanks for your help
Hi german-wp,
Our theme is developed base on WordPress standards, so, it cannot cause any security issue. It’s Visual Composer plugin’s issue. Luckily, if you update frequently WordPress & our theme, you’ll not get any problem so far. You can also use plugin Hidden My WordPress, so, no one can find out that you are using WordPress (this is premium plugin)
Regards, TM
Thanks for the reassuring answer !
You are welcome. Have a good day!
Hello, Visual composer row layout full width not working.
Hi haridesigns373,
Got it. Please open a support request at http://support.thememove.com and our developer will help you to fix it.
Best Regards, TM
I need your help I try to change the home header color, but it keeps returning to the default color. How do I change that
Hi djgrijalva93,
You can open a support request at http://support.thememove.com and our developer will help you to fix it.
Best Regards, ThemeMove
Hello. There was no Map in your Demo? Are you don`t have a Map in your Theme?
Hi Devrimj62,
We just don’t show the map, but the map is included in our theme.
Cheers, ThemeMove
I am using this theme which a client of mine purchased. They would like me to place a “blog feed” icon at the top right, which I see how to do easily using the menu’s. I do not know the correct “name” to call it so it shows up though. Help please? Thanks!
Hi jaeb0922,
I recommend you to open a support request at http://support.thememove.com because it’s the best way to solve the issue.
Cheers, ThemeMove
Hi, What is the best cache plugin for your theme? My site goes very slowly, I need to speed up.
Hi stieranka,
We recommend this plugin: https://wordpress.org/plugins/wp-super-cache/
Best Regards, ThemeMove
Hi,
thanks for info. Can you publish the best configuration tutorial?
Steve
Hi Steve,
You can find the tutorial here: http://www.wpbeginner.com/beginners-guide/how-to-install-and-setup-wp-super-cache-for-beginners/ and many other video on Youtube.
Regards, TM
Hello, How can I use the style for the essential grid that is used here: http://structure.thememove.com/homepage-v2-black-edition/ (Below “What we do” Title; the boxes with read more…). It is very urgent.
Hi simplex1,
Please be hurry to open a support ticket here: http://support.thememove.com
Regards, ThemeMove
Thanks, I just opened a ticket here: http://support.thememove.com/support/tickets/14001 – how long does it usually take for an answer? Best regards
Hi simplex1,
Our developer will reply you now.
Thanks, ThemeMove
Hi,
Any reason the header presets wont work on 5.0?
New install on wordpress 4.7.4
Tried 2 of my hosting with the demo content but no good.
Hi ashleybarrett
Let’s open a support request and our developer will help you to fix this issue.
Regards, ThemeMove
Contact Form:
Hi,
First of all all I would like to thank you for quick support you gave me for the sliders.
I am having trouble in my contact form when i sent a message from the website contact page it says message has been sent.
But I do not receive an email message in my email account.
Can you help mr on this?
http://mj-construction.ca/contact/I have created a ticket as well #13876
Hi,
I got it here: http://support.thememove.com/helpdesk/tickets/13876 You’ll get the response today.
Regards, ThemeMove
I do not like Essential Grid Plugin，it is too poor， many popular wordpress themes are not using it, i hope to remove it in the next update.
Hi bshark,
Thanks for your advise, we’ll consider it.
Regards, TM
Hi
I have a problem with the revolution slider. The Slider ist working only on Desktop. On Mobile devices a have only a white field on the slider. The option “hide on Mobile devices” is also disabled. Can you help me?
Hi TradaMedia,
Thanks for reaching us. Our developer can help you, please give him a direct message on http://support.thememove.com and he’ll solve this issue for you
Best Regards, Grace
Hello ThemeMove,
I’ve a small problem with revolution slider, i can’t start, I’ve an error message in front ”Revolution Slider Error: Slider with alias homepage-v2 not found. ”
have you any idea what is the problem?
thank you for the support
Also I just saw this message in my plugins: Activate Slider Revolution for Premium Benefits (e.g. Live Updates). A new version of Slider Revolution is available.
I have creted a ticket as well
Hi,
Thanks for reaching us. Can you tell us your ticket number, so, we can follow it. About the Slider Revolution version, we’ll update the latest version today
Cheers, ThemeMove
13390. I just replied an email as well.
Hello, did you write a response?
Hi, Yes I did here is the ticket number #13390
I even sent the login details via email and it is posted in the ticket list.
Let me know if you have all the info you need.
Thank you so much for getting back to me.
I got it. Our developer will reply you today.
Cheers, ThemeMove
Hi ThemeMove,
First I would like to thank you for the quick response.
You fixed the slider in about us page but the main home page slider is not working.
Hi, the developer will fix it today. Thanks for your patience.
Regards, ThemeMove
Thank you so much.
Hello, I recently updated to Wordpress 4.7.3 and now the Visual Composer aspect of the theme is unusable. I’m running visual composer 4.6.2 as part of your theme. Can you update the VC?
Hi ahumme,
We’ll update the theme today. Thanks for your concern.
Best Regards, ThemeMove
Thank you. My Structure Theme is still at 3.0. Not sure how to get the 4.0+ update
Hi ahumme,
You can go to the download page on ThemeForest and login to the account that has bought this theme, then, you’ll get the updated version of Structure.
