137 comments found.
HI, I bought this theme over 6 month ago and I wonder how come there is no upgrades at all, all my other themes have at least 1 upgrade every month or so, is this theme still being supported and checked for any security upgrade or following WordPress upgrades??
And please if you are going to reply that I need to pay for support, just don’t bother, thank you.
It says you have upgraded on the 13th of August 2018, but my WordPress installation doesn’t show any available upgrade??!
Documentation for NEM says: It’s very easy to update the them by Thim Core.
Visit Dashboard >> Sailing >> Dashboard and the theme will be updated in just few seconds.
Instructions for Sailing Theme, so you basically copy pasted instructions from another theme that doesn’t apply to this theme, this is the level of professionalism of this theme.
Hi,
Please see this guide to update theme https://thimpress.com/knowledge-base/update-theme/, second way. I’m sorry for any inconvenience you had. Sailing or Charity will be called name-theme, we wrote to all our theme using “thim core” plugin in Knowledge Base of thimpress. Could you please let me know where did you find this in document? About update theme, we will try to update theme if have any problem with demo, please refer change logs http://prntscr.com/kqk62q.
One more thing, i want to notificate to you that time to support your site is expired so that you could not create topic in forum thimpress untill you renew support. It’s our policy and agreement with envato.
Regards,
Hien Phan.
Sir, By changing the Documentation from the above message to the following: Visit Dashboard >> name-theme (ex: Charity) >> Dashboard and the theme will be updated in just few seconds.
It will not make upgrade any easier, as your documentation is about some other theme, There is no such thing as Update, the Dashboard/Upgrades shows as all themes are up to date and the Dashboard/Theme doesn’t have any Update in few seconds 
I did manage to upgrade Via FTP, All hell broke loose, couple of days work got me back on track. After writing a very large Custom CSS. As I said earlier: Theme looks good BUT DO NOT BUY THIS THEME, as it is meant to juice the buyer into paying Support to solve issues. Even after 6 months.
I know how difficult you are facing to update the theme. Because you do not renew support so I can not help you check site. Nem theme does not use thim core plugin so can not use the first way to update theme as tutorial. Therefore, you need to use the second way, using ftp account. Notes that always back up your site before updating the theme, use child theme for all code changes in the parent theme. And finally, the most important, always keep calm down to re-save customize after updating theme. If you do right all things then you will update theme without any problem for sure.
Regards,
Hien Phan.
Hi, in woocommerce setting : pinterest sharing don’t work … I have the last version !
Hi Debrailly,
We’ll check the option on our site to make sure that it’s working.
Regards,
Thoa Kim
Hi,
is there any chance to add Tripadvisor to header social?
Thank you, Art
Hello ArtHillctrldel
Of course, you can add but to make sure you can ask for support when something goes wrong in the forum https://thimpress.com/forums/forum/nem/.
Regards
Albert
Hi,
how can I set up a blog page to show only one column on mobile? Currently, I have 2 column grid layout on mobile and that doesn’t look good.
Thank you
Hello ArtHillctrldel
The current theme does not support setting it, but I can help you customize it, please send support in the forum https://thimpress.com/forums/forum/nem/.
Regards
Albert
Hi,
when I imported demo content I’ve got this message:
theme (resca) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme
As far as I know, I have bought NEM Theme…. And whats about that message?
Thank you
Hello ArtHillctrldel
Don’t worry about this. We’ll update those outdated WooCommerce files in the next version. But those files will not affect anything to your site.
For any further assistant, kindly visit the support forum https://thimpress.com/forums/forum/nem/. We can help you update the outdated files for your site priority 
Regards
Thoa Kim
Ok,
Thank you for the answer.
Regards
Hi, I purchased themeforest-14025178-restaurant-wordpress-theme-nem. It’s uploaded to wordpress on an iPage.com hosting. However, none of the content (your design for the sample pages) are present. I understand if you won’t allow me to use your images, but your template is what I bought, and I don’t see any of the pages. Is this part of the zip file that I downloaded? Is there something else that needs to be done to get these pages?
Otherwise, this is not going to work and I will need a refund.
Thanks,
Sean
Hello ShahramP
May I have you create a topic on the support forum so we can assist you? https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
How do I change the Euro sign to Dollars for the menu
Hello Stipulari
Sorry for the late response. You can change the currency here https://prnt.sc/iboy7y.
If you use WooCommerce, change currency in WooCommerce >> Settings >> Checkout tab.
If you need any further assistance, kindly visit the support forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
Can you tell me how to move menu in mobile phone from left to right side? It’s urgent!
Hello
In such a case, kindly visit the support forum and we’ll try to find out the solution for you.
Here is the support forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
Hi, How can I change google map location on the contact page? Thank you
Hello ivanpincir10
Just edit Thim Google Map widget to change the map location http://prntscr.com/i6zj72 >> http://prntscr.com/i6zjcq
If you need any further assistance, kindly visit the support forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
Dear support,
I’m using your theme but I’m experiencing issues with scrolling the site on Chrome on my Macbook. How can I fix this? The site can be found at http://t-moment.nl/.
Kind regards, Marco Veenendaal
Hello CanWeDoThis
Can you please visit the support forum and raise a topic about the issue?
Here is the support forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
Good I’m having problems with the web in browsers like chrome. The mouse scrool does not work and I can not see the bottom of the web. And before it worked correctly. Send an email to tamho@foobla.com on 10/27/2017 and do not answer anything, I would appreciate a solution and help. Thank you
Hello oscarbarba
Sorry for the late response because of the weekend. Tamho is not in Nem team so maybe he was missed your email. Please re-send the email to hien@foobla.com to ask for the help.
Regards
Thoa Kim
Hello! Firstly: very nice theme! I still have one pre purchase question: Is there an option to include a “guest book” or to create a page with a guest book (something like “what our guests say about us) where guests can leave a “comment”? Thank you in advance! Ilka
Hello foto-bar
Thanks for your concern. Kindly send an email about your question via dong@foobla.com and discuss more with the developer because we’ll need some information about your “guest book”.
Regards
Thoa Kim
Hello~ good day…
For the Nem theme, the scrolling function using mouse (as opposed to using cursor on website slider) works on most browsers (safari, firefox, etc.) except Chrome. Is there a fix for this?
Hello
In such case, please post a topic about this problem at https://thimpress.com/forums/forum/nem/, we have to check your site.
Regards
Thoa Kim
Hi there, i know my support has expired but i’m hoping that you might be able to help as this scrolling problem on Chrome only occurred after we have updated the theme to the latest version.
Hi, but there isn’t any issues with our demo so I assume it just happens to only your site. Maybe there is a problem with your system.
Nevermind. Please send an email via tamho@foobla.com about this problem. We’ll help you for this problem. For any further problems, kindly renew your support to receive our customer service.
Bests,
Hi, same issue like @marketeeringgroup. In Chrome (last version on Windows 10 and macOS Sierra) the mouse scroll does not work…
Hi,
Please post a topic about this problem at https://thimpress.com/forums/forum/nem/ we have to check your site. Or you can send an email via tamho@foobla.com about this problem, he will help you resolve the problem for your site.
Regards,
Hello,
I recently encountered an issue with scrolling, wherein I cannot use the normal scrollbar in Chrome. I can scroll using Microsoft Edge browser, but I’ve encountered this issue on my site as well as another site using the Nem theme. Any help would be much appreciated. Thanks you.
Hi, Please post a topic about this problem at https://thimpress.com/forums/forum/nem/ we have to check your site. Or you can send an email via tamho@foobla.com about this problem, he will help you resolve the problem for your site.
Regards,
They left an error under Mozilla unresolved from November! (https://thimpress.com/forums/topic/nem-theme-menu-category-pictures-style-error/) And we cannot access the support topic as they say the support period has ended even if they didn’t resolve this common problem.
Hello lucreati
I’ve read the topic and it seems that the problem was resolved few months ago http://prntscr.com/fpu4pp. Just need to update the latest version of the theme to resolve the problem.
Kindly renew support to receive our customer service.
Regards
Thoa Kim
As you see, the post which says it will be repaired in few days is from February. The last theme update was in April and the problem still exists now, at the end of July! In our opinion, Nem is not a fully checked and reliable theme and you force clients to pay for support just to let you know the problems which are found due to your lack of theme testing before making it public. We don’t need any support but reparing your mistakes. Why should somenone pay to let you know your bugs? It is not fair.
Hello
Sorry for this inconvenience. I’ve just confirmed with the supporter of Nem and it seems that the problem hasn’t been resolved yet. The problem will be fixed in the next update for sure.
Meanwhile, please send an email via tamho@foobla.com about this problem, he will help you resolve the problem for your site.
Regards
The whole website goes black now after the page loader finishes, please help.
Hello pixelbird
Kindly renew your support to receive our customer service. Then visit the support forum and post a topic about the problem you have. We’re willing to help you.
Here is the forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
I have done this and shared credentials on support forum
Hi, since using this theme, in the reservations form, there is a letter ‘S’ after every date for example, “24S June 2017” “30S June 2017”
Could you please advise, has anyone else seen this? I can’t seem to find anything on this on Google. All theme and plugins are up-to-date
Thanks J
After we’ve updated the theme, the menus are not showing any items and the pages layout have messed up. PLEASE ADVISE ASAP
Hello
After updated theme, you should re-save Customize (Appearance >> Customize >> click “Save & Publish” button).
Just to remind you, the period of your support is expired. Kindly renew your support to receive our customer service. Then post a topic on our support forum if you need any help.
Here is the forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
Whenever we install demo 1, its installing another demo and the menu is messed up. what is the fix
Hello rdollari
Sorry for my late response because of the weekend. Please go to the support forum https://thimpress.com/forums/forum/nem/ and create a topic about this problem, we’ll check your site.
Regards
Thoa Kim
I bought the theme and never used it. tried to install it last weekend and had problems. followed the link you sent me and i cant do anything because i am 2 month out of support. i see many people told you the samething and had cases opened. this is one of the cases. please tell me here what to do
Hi, When importing the demo data (either one of the three available), none of the menu are working. In the first one, instead of being located to the left in the yellow menu, all options show up on the top of the screen, with no effects whatsoever. In the case of the template two and three (top left side display menu and center menu) no menu elements are showing. No errors showed during Nem template install, nor during demo data install. What am I missing ? Thanks,
Hello rdollari
So please contact dong@foobla.com and he will help you for this case. But only this case. After it’s resolved, please renew your support to receive our customer service.
Regards
Thoa Kim
Hi team! How can I change the open table format in popup sidebar?
Hello imma82
For any problems or requests about the theme, please go to the support forum, we’ll try to find out a solution for you.
Here is the forum https://thimpress.com/forums/forum/nem/
Regards
Thoa Kim
