279 comments found.
Hi, reading comments section it seems that this theme has more bugs than sales:) which is really surprising, considering that the theme has huge potential, a lot of sales and is really unique and well designed. Also your customer service seems very poor. Are you working on any updates or you already ditched this project like your previous Amsterdam theme? I would definitely buy it but for now it seems you have a lot issues, no updates and horrible customer service.
Hi, we’ll make major updates for all of our themes in near future, also our support team is much stronger now. Thanks for your interest and advices.
WTF?! WHAT IS WRONG WITH YOU! YOUR SUPPORT IS VERY POOR! PLEASE FIX THE DATE ON META DATA! OR WE WILL REPORT YOU ON EVANTO! PLEASE RESPONSE!!!!!!
Hi, your issue has been answered via your support ticket.
Hi, earlier this week I submitted a ticket but received no follow up on my email account. I registered to your support website but got no response. I already checked all the folders including Updates, Promotions, and Spam folder. Still, I got no response from your support website. Is there any possibility to add Date and Time Meta on a single post?I already tried checking the Date on Data Meta on a single post. Still there’s no Date on my post. Centrionews.com Thank You!
I already tried checking the “Date” on Date Meta in a single post, but there is still no “Date” on a post. Please Help Me!
WHAT’S WRONG WITH YOU AggressiveMotions? IM NOT GETTING RESPONSE FROM YOU. MY SUPPORT TICKET IS NOT ALSO GETTING RESPONSE. POOR AFTER-SALE SUPPORT! IT’S TAKING A WEEK!
Hi, your issue has been answered via your support ticket.
hi AgressiveMotions,
Today Wednesday, July 5, 2017 is the first presentation of the new site (iber-Rutas) with the template “San Francisco”.
We are very worried about the project, there are chances of losing it. We really want you to repair the responsive submenu and “work freely”.
Can not fix the style? Entering you by ftp to my server or simply sending me the repaired file?
Regards, Martin
We continue without support and ends the day …
Submenu items are not appear for mobile devices…please fix it URGENT
Hi,
Both your website and admin panel are not accessible for me. Can you please check my reply to your support ticket?
Regards
Hi!
Enter the admin again. We have resolved the access permissions.
1_The main problem is to fix the responsive submenu.
We look forward to your observations. Regards
We have not received support, please it is urgent!
We are not interested in claiming or denouncing, we want to fix this bug … it is the only important thing for us.
“URGENT PLEASE”
Please we need solved the submenu for mobile, “URGENT”
Hi,
Your support ticket has just been replied. Can you please check?
Regards
! We do not receive support ticket !
Hi,
Both your website and admin panel are not accessible for me. Can you please check my reply to your support ticket?
Regards
Hi!
Enter the admin again. We have resolved the access permissions.
1_The main problem is to fix the responsive submenu.
We look forward to your observations. Regards
They do not give us support! They do not solve the bugs, they generate problems ”...
We always treat you respectfully, why are you being so disrespectful to us?
Hello, I am trying to overwrite templates from the child theme. I´d like to change the order some things appear in the single post page and add the date and share count to the meta on the posts page.
How can I overwrite these templates without having to make modifications to th original theme?
thank you.
Hi,
You should create the same path with the parent template in order to override from child theme.
For example:
Copy /sanfrancisco/library/core/template-tags.php path to /sanfrancisco-child/library/core/template-tags.php
Regards
Hello,
That was actually the first thing I tried, but sadly it continues to pull the /library/templates from the main theme.
Hi again,
Can you please raise a support ticket and provide your FTP info in order for us to check the issue?
http://support.aggressivemotions.comRegards
Hola! va quedando muy bien! Pero nos encontramos un inconveniente importante, “No funciona el submenú versión responsive, en los cellulares”. Cómo se soluciona? gracias!
Hola no me llegó respuesta/Numero de ticket…?
Hi,
So sorry but can you please write us in English please?
Regards
Hi Support Team! Obviously!
We respond in Spanish so we ask in Spanish. We feel better supported in Spanish. I continue the question …
We found an important bug! “The responsive version submenu does not work on the cellulars IOS & ANDROID”. How is it solved? is very important for us ASAP/Urgent. Thank you!
“We do not receive support yet” Please We need to fix it as soon as possible Thank you.
We can not wait any longer, when you plan to respond to support tickets?
Hi,
We just replied your support ticket. Can you please provide your WP admin login info in order for us to check the issues?
Regards
Info sent! Regards!
Hola A.M. team! Abrí un ticket (el segundo ya en misma situación) de consulta, no me llegó el email con el N` de Ticket, por lo cual no podemos hacer el seguimiento de la misma. Gracias! Email: mlegui71@yahoo.com.ar
Hi,
So sorry but can you please write us in English please?
Regards
I found two bugs – (1) looks like the ‘search’ function on your demos does not work. (2) Also, When I scroll down a post to the bottom, and then scroll back up to the top – the sidebar, which was static and followed me, does not move back to the top, but sits halfway down the post.
Question – are you thinking of adding a ‘back to top’ button?
Hi,
Thank you for your feedback. We are going to check the issues. Currently, we have no plan to add a button to back to top. But, this can be achieved by a plugin.
Regards
Your theme is very long loaded – more than 4 seconds Other theme on the same site are downloaded in 1 second
Hi,
Here is some tips to speed-up your WordPress:
You can install W3 Total Cache plugin to speed up your pages with cache system.
https://wordpress.org/plugins/w3-total-cache/Also, I highly recommend to optimize your images with this plugin.
https://wordpress.org/plugins/ewww-image-optimizer/Regards
Loading for 4 seconds is normal?
You have a very unoptimized function.php file
Use cache for low traffic site stupid – pages will load without cache
You need to speed up your theme
PS: theme newslog – all ok
Hi again,
We are going to make some enhancements regarding to the performance of the theme in the further updates.
Regards
I have the same request that “velesweb”. I am in a big trouble. Give us an Answer!
Hi,
The theme required PHP version 5.4 or higher. That’s why you are having this error. You should contact with your server administrator to upgrade the php version on your server.
Regards
Amigo de A.M. tenemos configurado actualmente en “5.6” la versión del PHP. el sitio en desarrollo corresponde a una ONG que debe implementar acciones lo antes posible, es bueno tener la posibilidad de comunicarnos en español, agradeceré mayor fluidez en la comunicación para resolver en esta semana entrante todos los ítems que tenemos para solucionar. Esperamos atentos sus observaciones, Gracias! Martín
Will the theme receive an update soon?
Hi,
There is no exact date but, we are going to update the theme soon.
Regards
Visual Composer is disabled. How do I enable it?
Hi,
The theme isn’t compatible with Visual Composer.
Regards.
Turn on the Composer or return the money. Nowhere is it specified that the theme does not support Visual Composer.
You are not required to provide compatibility with Visual Composer. But you must notify that it is disabled.
When will you respond?
As you can check in the “Compatible With” section in the item page, we haven’t mentioned that the theme is compatible with VC.
Regards
Then you must release an update. I have no complaints, because i will return the money.
(!) For all customers: technical support is very slow, your problems will not be solved.
“URGENT” Hi AggressiveMotions,
I installed the theme without inconveniences, but to “activate” it gives the following error: Parse error: syntax error, unexpected T_FUNCTION, expecting ‘)’ in /home/ex000223/public_html/iberrutas/wp-content/themes/sanfrancisco/library/core/helpers.php on line 612
Please I need help to resolve it as soon as possible, I look forward to your observations, Thank you!
sorry, but i ain’t receive email from your ticket system. Email access link or registration – no one. Can you send me info on mlegui71@yahoo.com.ar ?
I solved the problem, it was a php version error … I hope this post is useful for others with the same error …!
cri…cri….cri..????....Is there anybody out there?
Hi martinlegui,
The theme requires PHP version 5.4 or higher. That’s why you are having this error. You should contact your server administrator to upgrade php version on your server.
Regards
Love your design. The problem is that when I try to use your widget ‘Fancy Posts’, I cannot click on any of the options (unless it’s tick-off box format). Any solution, please?
Hi, thanks!
Can you please raise a support ticket and provide your WordPress admin login info in order for us to check the issue?
http://support.aggressivemotions.comRegards
Hi there! I raised a support ticket and haven’t got the feedback yet. Could you check?
Hi,
Your support ticket #880904 has been replied. Can you please check?
Regards
Hi, nice theme. I have 1 issue about the page builder. I see JS error on my compose page. I can’t click any buttons or do anything because of this error. Can you solve? I haven’t done any modifications to the theme. Just installed and got this error.
Never mind, I just disabled Visual Composer Plugin and it worked fine. It was a conflict between the inherit page builder of this theme and the Visual Composer.
Hi,
Thank you for the feedback. A conflict is occurring when you install VC plugin with this theme. This is going to be solved in the upcoming update.
Regards
Just a heads up, your “Games” demo is broken.
BTW Nice theme! 
Hi, thank you for the feedback!
We are going to update the demos soon.
Regards
Hi. Nice theme, but i got 2 issues: 1) i can’t setup “Pagination Type” infinity scroll or load more button, only numeric buttons working. 2) i can’t use related posts order “filter’s id”, i haven’t line for that, only “elude posts by id” Please help!
Hi, thank you!
1) Load more button and infinite scroll are not available in this version of the theme. However, these are going to be included in the further updates.
2) There is no field to filter related posts by id. This also is going to be fixed in the upcoming update.
Regards
WTF? I buy this theme, and got not functioning options. When new version release on ? I need these options at production.
I got 1 more issue with numeric navigation,.When i go to next page, posts mixing. Please help.
Hi again,
We just replied your support ticket #324470. Can you please check?
Regards
sorry, but i ain’t receive email from your ticket system. Email access link or registration – no one. Can you send me info on griguk09@icloud.com ?
Hi again,
We just sent an e-mail regarding to your ticket #324470. Can you please check?
Regards
Hi,
I am interested to purchase this theme but the demo doesn’t seem to be working properly. I am unable to view the About and Contact page. Could you fix that please?
Hi,
Demo pages don’t include About or Contact page. We are going to add a contact page with a sample contact form soon.
Regards.
In this case how can I view how a single page would look like?
Hi again,
Here is a sample page in the theme:
http://demo.aggressivemotions.com/sanfrancisco/modern/drawings-offended-yet-answered-jennings-perceive-laughing-six-did-far/Regards
Works with woocommerce? Thank”””””
Hi again,
SanFrancisco theme is not compatible with WooCommerce.
Regards
