1743 comments found.
how can i assign mail server to default contact form
Hello Shebil!
Please submit a ticket in our support center and provide us with more details on your request so we’ll check it for you and help you with proper instructions.Regards, DFD Support Team
I have been trying to connect with the native team for over a month now. The theme has some serious issue with the plugins. When I try to use the wootour plugin for woo commerce tour package, the entire contact form and a few other design elements loose their default css settings. When i try to install touroperator plugin it simply freezes at the add new tour option.
Hello bhattinfotechjaipur!
We are sorry for the inconveniences you got, but we’ve not received any support tickets from your account.
Could you please get in touch with our team via this form so we could check the issue you’ve described and help you to get it sorted asap.
Looking forward to your email!
Regards, DFD Support Team
Hello I’m interested in your theme. I had a question before buying it, I would like to make an animated header with maybe a video and elements that move in front. Can I add a revolution slider to the theme to get this? In advance thank you for your reply. Best regards G.
Hello gasparaunavis!
Thank you for paying attention to our them, we appreciate this very much!
You may set the video as a background for the row and add the animated heading element on it.
The Revolution Slider is included in the theme pack and also can be used for any page.
Please, contact us if you have any questions.
Regards, DFD Support Team
Hello, Thank you for your prompt response ! It’s perfect, I just bought it. Regards, G.
You are welcome, glad to be helpful to you!
Thank you for choosing us!
Just remember, we’re always an email away if you need help.
Regards, DFD Support Team
HI, I am trying to get the free installation as I tried to install the theme yesterday with a demo install, but only got the front page, and footer page. Could not see where or how to install the contact us pages, about us pages menus etc. I also tried this morning to put a request in for the free installation but the form comes back saying incorrect username or code already used???
Hello Aralia!
Seems that we’ve not received the request from you on free install, sorry for the inconveniences!Could you please get in touch with us via this form and mail us with the access details so our team could help you.
Also, as regards additional pages installation, we recommend you to use WordPress Importer.
Navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder. More details can be found in this post:
http://nativewptheme.net/support/first-steps/demo-content
Looking forward to your reply!
Regards, DFD Support Team
Hello, do you know where to set this http://www.bekyan.com/wp-content/uploads/2017/07/Va.png? Thank you. Artur
Hello Artur!
The requested feature us called kightbix and is enabled by default.
Could you please submit ticket here: http://nativewptheme.net/support/support-ticket , so our team could provide you with the solution.
Regards, DFD Support Team
Hello,
I have a bit of an odd question when it comes to your theme…as a prospective buyer, I was very impressed by your demos, along with the possibilities of your theme. However, one thing in particular stuck out and I’m hoping you could enlighten me as to whether it is a separate plugin, or a part of Native.
On every demo and page for the live preview, there is a sticky button that serves as a call to action button for purchasing the theme. What exactly is that, and is it integrated into Native, or another plugin?
Thank you!
Hello cdhindes!
Thank you for your attention to our theme!
As for your question, the requested button is not included to the theme pack. But you may use an extra plugin to add such kind of a button on your site.
If any questions appear, simply let us know.
Regards, DFD Support Team
Thanks so much for responding! Would you be able to tell me which plugin it is specifically you are using? I haven’t been able to find anything like it, and its the “cherry on top” for designing the site.
You are welcome!
Our team will be glad to provide you with our custom plugin pack we used for creating the button.
Simply get in touch with our team via our support center once you purchase our theme.
Regards, DFD Support Team
Hi,
I am interested in your theme and was wondering if you might be able to recommend how I could implement a directory into the theme? Good suggestions on what to do? Your theme seems amazing and I would love to use it if I could solve the directory matter.
Hope you can give me good tips as I have looked around for directory solutions for almost a whole year now, coming up with nothing good enough. Seeing your theme made me drool.. but I need the directory into it.
What usually is the problem with directory themes is that they are horribly slow.
Hope to get a good reply on this.
Maria
Hello Maria!
Thank you for your attention to our theme snd for your kind words!As for theme installation, you nsy find more details in this post: http://nativewptheme.net/support/first-steps/getting-started
As for speed, you may contact our support team and we’ll be glad to help you.
For more details, please grt in touch with us via this form: https://themeforest.net/user/dfdevelopment#contact and our team will be able to help you to resolve all the questions.
Regards, DFD Support Team
you did not answer the question…
Hello Ringdal!
We’ll be able to reply you with the requested information if you could provide us with more details about the ’ directory’ issue you are referring to.
For this, please, get in touch with us via this form.
Our team will be able to check it and get back to your with the proper information asap.
Regards, DFD Support Team
Hi, I submitted a support request at the beginning of the week in regards your theme loading so slow when using the visual composer front end editor. Have not yet had any reply!
I am really not sure what support means…. I was considering purchasing another licence for a new site, but not the way this theme is functioning…Far too slow to load and update.
Thanks
hello can i get the psd files for 22 and 24 please
Hello q4graphics2!
Surely, you can!
Please submit a ticket here and we’ll forward the psds to you: http://nativewptheme.net/support/support-ticketRegards, DFD Support Team
Hi,
Can you add changelog about 1.2 please !
Thank you
Hello BLUEZMEDIA!
We are working on updating the changelog for the newest version of the theme, it will be added shortly.
Regards, DFD Support Team
Hello,
Is it possible to delete the Portfolio archive page? I want to use this URL to another page but it’s already in use.
archive.php code -> http://prntscr.com/ftq6p3
Please, help
The multiple 404 page issue is caused by the changes you made in archive.php file. The easiest way for you to get the result you want is to activate a child theme, copy the original archive.php file from the theme to the root directory of the child theme and edit the line 6 of that file. The code you need to replace can be found below:
get_template_part('taxonomy-portfolio');
You can simply create a new page template in the root directory and simply change the code mentioned above to something like this:
get_template_part('my-template');
Please submit a ticket here if you need our assistance with this.Best regards,
DFD team,
nice theme gud luck 
Thanks! 
Hello, I have been trying to reach support team for more than 5 days now. Can you please revert back so that I can discuss issues that I have related to the dfd native WordPress theme?
Hello bhattinfotechjaipur!
That is quite strange. Could you please get in touch with us directly via email: dynamicframeworks@gmail.com email so we could be helpful to you.
Regards, DFD Support Team
I need to update the theme. What is the best way to do that?
Hello Thefactorie!
Please, check this post to get more details on theme update:http://nativewptheme.net/support/first-steps/native-theme-update
If our help is needed please submit a ticket in our support centre and we will help you: http://nativewptheme.net/support/support-ticket
Regards, DFD Support Team
Hi, i want to edit the text “Login on site” in the wp-admin page
How to do this?
Hello Oscarbel!
Could you please submit ticket here: http://nativewptheme.net/support/support-ticket , so our team could provide you with the solution.
Regards, DFD Support Team
Hi there, I notice a very cool text feature with white lettering that appears vertical on pages. Is this included as an option? for example… http://nativewptheme.net/shortcodes/info-banner/
Hello Ibernard!
Thank you for your attention to our theme, we appreciate this very much!
As for your request, the image with letters is set as a background for the page.
Surely, this feature is available within our theme.
In case any questions appear, please, let us know. We’d be glad to help you!
Regards, DFD Support Team
I have an issue with the contact form available with the theme. Wherever I apply it, it goes full screen and out of the view point. Can you help? The website has to be kept under coming soon mode, but I can change that anytime if you can check it
Hello bhattinfotechjaipur!
Could you please submit ticket here: http://nativewptheme.net/support/support-ticket, so our team could check the issue you’ve described and provide you with the solution.
Regards, DFD Support Tean
Done, Thanks
No problem!
We’ll check it and get back to you shortly.
Regards, DFD Support Team
Hello, I have been using the native theme to develop a website, and recently I got the notification about the latest update for the Visual composer. I would love to receive the most recent update as it includes a few surprising features that were previously missing.
Hello bhattinfotechjaipur!
Could you please contact us via support center -http://nativewptheme.net/support/support-ticket – and our team will provide you with the plugin update.
Regards, DFD Support Team
Hey there! I am using the native theme on my website and I would like to use the default template on my homepage, but it shows a grey row over the slider revolution, could you help me to remove it? thanks
The webpage is the following https://beedataanalytics.com/
Hello Beedata!
The requested row is the Custom Header which is enabled on default page template by default.
We can suggest you use For Page Builder instead which allows you to enable/disable custom header for the page.
If our help is needed, please submit a ticket in our support center .
Regards, DFD Support Team
Hi there – how can I set the reply to field in the contact forms? It seems to be taking it from options-general.php. What other options do we have to set this as we don’t want it to use the email address in options-general.php
Hello BroughtonHQ!
Could you please submit a ticket in our support center and provide us with more details so our team will be able to provide you with proper information.
Regards, DFD Support Team
