381 comments found.
hello, how to modify the shop page?
Hello,
Plese open a ticket on our support platform right here sir : https://themebrothers.ticksy.com/
All the best, TB
Installing the Aqura Metabox Group plugin is causing my site to 500 error - The error on the logs is : Thu Sep 21 11:58:26 2017 [client 212.250.3.247] mod_fcgid: stderr: PHP Fatal error: Class ‘RWMB_Field’ not found in /public_html/wp-content/plugins/aqura-metabox-group/meta-box-group/class-rwmb-group-field.php on line 14
Hello,
The solution is to reinstall the plugins(also tell your host to restore ti ‘till that point) and follow the steps from this screenshot:
https://www.screencast.com/t/UFv0hNraHZlAll the best, TB
Thanks for your help, was an order of installing issue.
Hello,
No problem. For more you can contact us here https://themebrothers.ticksy.com/ or on our mail themebrothers.co@gmail.com
All the best, TB
Sent an email yesterday, was it received?
Hello,
Sorry, I think not. Joesymons was the username of the mail ?
All the best, TB
PRESALE question: can you recommend me a host that supports this Wordpress Theme and its plugins? No HTTP 500 errors, blank screents etc which I read in the comments.
Hey! Thanks a bunch for your interest in our theme. I’ll put you in touch with our host provider. Send us a private message so I can give you his Skype address. Have a good day!
Thanks for a great theme! The browser scroll bar on the right is quite narrow, can that be widened?
Hello,
Thank you for your appreciation. Yes, we can make that slightly bigger. Open a ticket here, leave the login credentials and we’ll take care. https://themebrothers.ticksy.com/All the best, TB
Hi, I’m thinking of getting this theme. My web site currently uses this theme, but there are problems with two plug-ins. At the moment this theme is installed on my website but some files are missing and I can not find it because someone bought it. I think these missing files are making mistakes. Meta box and Aqua Metabox Group. Also the music album can not be created. If I buy it, can you help me with these two add-ons and albums? I hope you can answer until tomorrow .. 
Hello,
Thank you very much for your interest. Well, for that metabox error the order of installed plugins should be this one from this screenshot. After following that everything would be all right.
https://www.screencast.com/t/UZtZpxnd7All the best, TB
Thanks for answer. Could you help me with how to add the albums on the main page? Where is the album cover added. I could not find it.
Hello
Of course if you buy the theme will also have our support and or video tutorials.
All the best, TB
ok now im buying. hope u here.. i dont have much time and thanks.. Apart from that, can you check whether the theme in question is original or not? I need to report this to my workplace.
We can check if you can send us the purchase code. Also here is our support platform https://themebrothers.ticksy.com/my-tickets/100001957/ and our video tutorials https://www.youtube.com/channel/UCxmvMxOgyoP76J1nGOeueVQ
yes, please check.. To which mail address do I need to send?
Open a ticket on our platform from above and send it there.
All the best, TB
Hello, I’m interested in buying your theme. Do you have plans to add continuous ajax player, where the music will keep playing when navigating to different pages?
Hey! Sorry for the delay. We are working right now on an update that will have this feature and even some more improvements.
All the best, TB
I want to buy this. Can you add RTL on it?
Hello,
Thank you very much for your interest. Right now we don’t have it and I can’t tell you exactly when it would be available. You can install and try this plugin for RTL.
All the best, TB
PRE-SALE QUESTIONS 1) Is possible to add a lateral sidebar with shop category or filter in this page: http://theme-brothers.com/aqura-wp/shop/ and in the single-product page?
2) Does this theme have the option to have the navigation fully opened all throughout the site and not via the “hamburger” menu?
3) Is the theme compatible with WPML?
Thank you very much 
Jennifer
Hello,
Thank you for your interest in pucrchasing Aqura.
1. In august will be available.
2. Yes it does as you vand see in the other demos
3. Yes it is.
All the best, TB
Ok perfect! Can I have a preview of the product sidebar for the shop page?
For me is really important
Hello,
Sorry, right no we can’t show you a preview of that because the final version needs to be “polished”, we don’t have a solid one yet.
Ok, and exactly this update when will it be published in august?
This week we’ll notify you.
Another question… Is possible to insert in homepage a section like parallax section of this page http://theme-brothers.com/aqura-wp/albums-full-background/? Thanks! Jennifer
Hello. I am having trouble with the ‘latest albums’ appearing left on the home page. It looks awkward when there is only one album I want to display. Is there any way I can align this album centrally?
Thanks
Hello,
Open a ticket on our support platform and send us some screenshots.
Cheers, TB
Hello,
Thanks for the quick reply. I cant seem to click into the support link. It says its not working at this time. Could you forward me the link to the support platform?
Thanks
Ok thanks I have opened my ticket with you guys. Hope to hear from you shortly
Hey I love the theme (www.puretone.co) but I wanted to know how I change the loading image? I have Yoast SEO plugin set up, but whenever I post it on facebook or message it to someone the loading icon shows up. I want it to be my logo.
Hey,
Go in aqura/assets/img and there you find loader.gif.Replace that with you logo. Careful to keep the name loader and the extension .gif.
All the best, TB
Hi I’m getting this error when I try to click on plugins or comments in the backend of Wordpress. What’s going on?
Fatal error: Cannot redeclare rwmb_meta() (previously declared in /home/johnya7/public_html/wp-content/plugins/meta-box/inc/functions.php:18) in /home/johnya7/public_html/wp-content/themes/aqura/lib/functions/helpers.php on line 35
Hello,
Reinstall the theme and follow this: https://www.screencast.com/t/83OmWhEUAPp
All the best, TB
When opening my website www.jeroenvanbever.be the following error shows:
Fatal error: Class ‘RWMB_Field’ not found in /customers/c/f/9/jeroenvanbever.be/httpd.www/wp-content/plugins/aqura-metabox-group/meta-box-group/class-rwmb-group-field.php on line 14
Can you help me fix this quickly? I need my website up and running again as soon as possible
Thanks in advance
Hello,
Reinstall the theme and follow this: https://www.screencast.com/t/83OmWhEUAPp
All the best, TB
Hi, I am trying to remove the feature image from certain pages on my site and still be able to see the menu options. can you help me with that?
Hello,
Yes, please open a ticket on our support platform.
Cheers, TB
Unable to file a support ticket on your website.
Hey,
Try to open again here https://themebrothers.ticksy.com/ or send us a mail here: themebrothers.co@gmail.com
All the best, TB
How do I keep the music player minimized when a user first visits the site.
I don’t want it showing when people first visit the site, only when they click the small arrow, or when a track is selected and played
Thanks!
Hey Mark,
I replied you on our support platform.
All the best, TB
hello, i absolutely love your theme, just a pre sale question though….is it also usable for DJ’s? like does the player have the ability to play songs not hosted locally(since the dj mixes are quite large) e.g if i use soundcloud or mixcloud..is it possible?? please respond soon thanks!
Hello,
Thank you very much for your apprectiation. Yes, you can load your mixes from Souncloud.
All the best, TB
what about hearthis.at & mixcloud? my client intends to have both
thank you for the prompt reply
Hey,
Mixcloud would be available this month in our next update. Hearthis will be only in the future.
Cheers, TB
oh no
how far away is your next update? plus is it possible for users to download on the website f you link the player using mixcloud? sorry for the many questions, really want to purchase but need to be sure it can accommodate my needs
Around this month, I can’t tell you exactly the date. We can place some download links, but not on the player. The player can load uploaded songs, radio and souncloud.
alright thank you or your response, i will wait for you to make this update, eagerly waiting!
Hi! First of all, 5* for this theme!!!
Have some way to show the “Cart” icon link on left top header bar when in mobile?
Thanks in advance!
Hello,
Thank you very much for your appreciation. Open a ticket here https://themebrothers.ticksy.com and leave us your log in credentials to activate that icon.
All the best, TB
My shop is distorted a bit. Can you check it out? I checked all the settings and nothing.
http://www.bdubmuzik.com/product/phoenician-grinders-medium-custom-4-pc/ http://www.bdubmuzik.com/914-2/Hello,
Please open a ticket right here https://themebrothers.ticksy.com , provide us your login credentials and we will check it out.
All the best, TB
I am having trouble with the spacing in the album section. See the empty space between the albums. http://yao.fitors.com/discographie/
Hello,
We can help you with that. Open please a ticket on our support platform: https://themebrothers.ticksy.com/
All the best, TB
The theme does not seem to be compatible with the newest version of wordpress. I am not able to update the metabox plugin with out a 404 error. Need and Update. Asap
Hello,
We can help you with that error. Please open a ticket here; https://themebrothers.ticksy.com/
All the best, TB
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