Hi,

Thank you for writing. You can alter the post types displayed on the author page by using the following code in your functions.php file:

You can read more about adding php code to your theme, on this article: https://nicethemes.com/article/how-to-customize-a-theme/

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi Mike,

Thank you for writing. Yes you can restrict access by password to limit use by using a plugin like this one: https://wordpress.org/plugins/restricted-site-access/

That type of functionality has to do more with plugins than the theme.

Regarding the different levels, I think the plugin I mentioned before doesn’t cover that, but there are others that might cover it. Like for example https://restrictcontentpro.com

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi danielbairstow,

Good morning! Thank you for writing.

You can read more about Themeforest Purchases here, they handle the refund policy: https://themeforest.net/page/customer_refund_policy

What is that the theme doesn’t do that you need to do?

Thanks, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for the follow-up. What do you mean when you mention that the info box featured image does not work? Is it not showing up for you?

Regarding the articles list on the home page, you need to create articles by going to “Articles > Add New”. The Articles must be categorized in order to appear on the home page, so please be sure that you assign a category for each article. Once you’ve done that, please check your Home Options in Theme Options > Theme Options.

Best, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi. Yes. The image do not apper.

I creat some artcles. But not apper too.

Hi,

Thanks for the follow-up.

Can you please create a new support ticket in our support forums at https://nicethemes.com/support/support-forum/ – That way you will be able to share your URL and access details with us, and we’ll be able to provide you better support by checking why is that your info boxes are not showing images and why is that your articles are not being displayed on your home page.

Thanks, Juan.

Knowledge Base · Official Support · Facebook · Twitter

Hi,

Thank you for writing and thank you for your purchase. Yes, you can change that by adding a function to filter the parameters of the logo function.

All you need to do is adding the following code into your functions.php file: https://gist.github.com/juanfra/b5e8bc1b97eb835e84474fef8497d305

You can change the contents of before_title and after_title

You can change <sometag> for the tag you need or just leave it blank as the code in the example.

Best, Juan.

Hi,

Thank you for the follow-up. Yes, the demo content file is not in the folder but on our site.

Regarding the issue, I kindly asked if you could open a ticket in our support center, so we can provide you with better supper. For example, we can ask you for your site access details, so we can go to your site and check why is that your articles are not being shown.

Would you please tell me if you are using the knowledge base template? Or where is that you don’t get to see the articles you have created?

If you could create a support ticket in our support center we will be able to provide you but a much better support experience. We’re anxious to help you fix this. You can find flatbase forum here: https://nicethemes.com/forums/forum/t/flatbase/

Best, Juan.

I already said in my first comment that I was using that template. I will open a ticket.

Hi,

Thank you for the follow-up.

Yes, we assumed that by mentioning “knowledgebase page”, perhaps it was just a page without the proper template assigned. I was trying to check that with my question.

Looking forward to it.

Thank you, Juan.

Hi,

Thank you for writing. Do you mean having the home page as the demo? Yes that’s possible. You can read more about importing the demo contents here: https://nicethemes.com/article/importing-demo-content/

Unfortunately having pages instead of articles is not possible. The problem with that is that pages don’t have categories.

Best, Juan.

Hi,

Thank you for writing. You can try playing with some CSS.

Something like the following:

body.single-article #content {
    width: 100%;
}

body.single-article #sidebar {
    display: none;
}

In your WordPress Dashboard, go to NiceThemes → Theme Options → Design & Styles, and add your code inside the text area for the “Custom CSS” option. If you want to learn other ways to add custom code you can check our article: https://nicethemes.com/article/how-to-customize-a-theme/

Also, please have in mind that we centralize support in our support portal at http://nicethemes.com

You can read more about getting support here: https://nicethemes.com/article/how-can-i-get-support/

Have a fantastic day, Juan.

Hi,

Thank you for writing. I hope you are doing well.

Unfortunately we don´t have trial periods.

Best, Juan

Hi,

Thank you for the follow up.

As mentioned previously, it is not possible via options/configuration, you will need to get into the custom post type code definition to change that.

Best, Juan.

Can you write list of files which must be edited?

Hi,

Thank you for the follow up. The file to modify can be located in:

`/flatbase/includes/custom-post-types/article.php`

Where it says:

`’rewrite’ => array( ‘slug’ => ‘article’, ‘with_front’ => false ),`

You need to change the article slug into what you would like to have as a slug. Please have in mind that you will need to go to “Settings > Permalinks” and save changes after you perform any modification to the file.

If you need further assistance, please don’t hesitate to create a new ticket in http://nicethemes.com/support/ – We handle support in our site to keep things organized.

Best, Juan.

Hi,

Thank you for writing.

In order to make the home page look like the demo you will need to import the demo contents and then set up the page you have using the home page template as the front page:

1) https://nicethemes.com/article/setting-home-page/ (setting the front page) 2) https://nicethemes.com/article/using-page-templates/ (setting the home page template)

Best, Juan.

Hi,

Thank you for your purchase. Yes, we have the demo data, you can find it in the article where we explain how to import it and make it look like the demo.

Please have in mind that you will need to create an account at http://nicethemes.com in order to see and download the XML files. Also, remember that you are downloading a .zip file, please unzip it and use the XML.

Best, Juan.

Hi,

Thank you for the follow up. We have an article in our support center explaining how to create an account in our site, register a ThemeForest purchase and then creating a support ticket (We provide support in our site in order to keep things more oranized). You can find the article here: https://nicethemes.com/article/premium-theme-support/

It contains a series of links in which you can find all of the different information needed in order to get better support. Please have in mind that there are certain limitations regarding to the theme functionality and there are certain inquiries that qualify as customizations. We’ve also explained this in another article: https://nicethemes.com/article/support-vs-customizations-2/

Looking forward to hearing back from you.

Best, Juan.

Hey juan, thanks for the follow up – I registered and joined the forums.

Have a nice day!

Thanks a lot Have a nice day you too.

Cheers, Juan.

Hi,

Thank you for writing.

If documentor use custom post types to save the information then the answer is yes. You will have to use a code like this one to include the post type to the live search functionality: https://gist.github.com/juanfra/72c242ec4c4b35263055

Have in mind that the live search is based on the WordPress search functionality.

Best, Juan.

Hi, I have some more question:

1. Any timeframe when showing sub categories become available? 2. Can search filter based on categories/sub categories? 3. Can search shows categories of the search result? So someone seeing the reault knows the relevancy of the find to the area of the search. 4. Can search filter based on type of post?

Regards,

Hi,

Thank you for the follow up. Regarding your questions

1. The sub-categories are already available, they can be shown in the main knowledgebase. 2. Unfortunately at this moment the live search cannot be filtered by categories/sub-categories. 3. Unfortunately that is not implemented. 4. The same answer for this one, the search results are populated with the post types defined by default (articles) and can be filtered with the snippet I’ve sent you in my previous response.

Best, Juan.

Hi gorlop,

Thank you for writing, I hope you are doing well

Yes, we’ve shared a function you can include in your functions.php file in order to change that. You can find the snippet here: https://gist.github.com/juanfra/59c2cc96687a5192739a

Please be sure you copy the exact same code, by clicking the “Raw” button, and then putting that into your functions.php file.

Best, Juan.

Hi Atef_wagih,

Thank you for writing, I hope you are doing well. We’re working to have this feature in the upcoming versions. Unfortunately we don’t currently have complete rtl support for this theme.

Best, Juan.

Hi,

Thank you for writing. We haven tested that plugin with the theme so we’re not sure if it will be 100% compatible with it.

What type of search functionality are you looking for?

Best, Juan

Im looking for a text search functionality. Where the text you are searching for are highlighted. And when you view the results, the searched text is still highlighted. Relevanssi can do this, but I need an good theme design.

We will use the theme for an Bible search.

Thank you for the follow up.

Ok, I guess the Relevanssi plugin will work fine with the search results page, if they allow to use their search functionality in Custom Post Types (as we use one for the articles).

Best, Juan.

My pleasure

Please let me know if I can be of any further assistance.

Have a nice day, Juan.

Hi! very sorry to bother you again I am writing to comment that the tip you told me adding a tag to the shortcode, not works [nicethemes_knowledgebase category = “ID”]

if I add the shortcode [nicethemes_knowledgebase], it works perfectly, but when we put the category, shows nothing. I have that code in the wp_items table but not works. Thank you very much.

Hi,

Thank you for the follow up. No problem.

Would you please post a support ticket in our system at http://nicethemes.com/support so we can have your site details and see what can be happening?

Best, Juan.

Hi,

Thank you for writing, I hope you are doing well.

Yes, the theme is compatible with WordPress 4.5.3.

Best, Juan.

Hi,

Thank you for writing. Unfortunately it is not possible to order the ajax search results by views as the live search functionality uses the WordPress built in search functionality.

Best, Juan.