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118 comments found.

bigdel

bigdel Purchased

Hi Juan! It´s possible enable the live search block on the all page.

Hola Juan, es posible poner la caja de busqueda en todas las paginas de cada articulo individual?, Se que puedo poner un widgets lateral pero la idea es tener la caja grande debajo del logo, me explico?. Desde ya muchas gracias

juanfra

juanfra Author Team

Hi bigdel,

Thank you for writing and thank you for your purchase.

Unfortunately that’s not possible through the theme options panel. If you want to do that you’ll need to customize the header template and the script inclusion script in includes/scripts.php

Best, Juan.

Love the theme. Just a quick question. Is there a way to for a user to view which articles they have liked?

juanfra

juanfra Author Team

Hi,

Thank you for writing and thank you for your kind words. Unfortunately at the moment there´s no way for a user to view the articles he liked. This has to do with a technical limitation, which is that the “like” is associated to the IP address.

Best, Juan

Is there a chance to order ajax search results by views?

juanfra

juanfra Author Team

Hi,

Thank you for writing. Unfortunately it is not possible to order the ajax search results by views as the live search functionality uses the WordPress built in search functionality.

Best, Juan.

Hi, I’d like to know if this theme is compatible with WordPress 4.5.3. Thanks.

juanfra

juanfra Author Team

Hi,

Thank you for writing, I hope you are doing well.

Yes, the theme is compatible with WordPress 4.5.3.

Best, Juan.

Congrats 4 the theme ;) Just a quick question: Is it possible to create 2 or more knowledgebases? I need for my website a page showing a knowledgebase and other page shows another different knowledgebase, with different articles. Thank you very much and greetings ;)

juanfra

juanfra Author Team

My pleasure :)

Please let me know if I can be of any further assistance.

Have a nice day, Juan.

Hi! very sorry to bother you again ;) I am writing to comment that the tip you told me adding a tag to the shortcode, not works :( [nicethemes_knowledgebase category = “ID”]

if I add the shortcode [nicethemes_knowledgebase], it works perfectly, but when we put the category, shows nothing. I have that code in the wp_items table but not works. Thank you very much.

juanfra

juanfra Author Team

Hi,

Thank you for the follow up. No problem.

Would you please post a support ticket in our system at http://nicethemes.com/support so we can have your site details and see what can be happening?

Best, Juan.

Is it possible to highlight the Search Terms?

juanfra

juanfra Author Team

Hi,

Thank you for writing. We haven tested that plugin with the theme so we’re not sure if it will be 100% compatible with it.

What type of search functionality are you looking for?

Best, Juan

Im looking for a text search functionality. Where the text you are searching for are highlighted. And when you view the results, the searched text is still highlighted. Relevanssi can do this, but I need an good theme design.

We will use the theme for an Bible search.

juanfra

juanfra Author Team

Thank you for the follow up.

Ok, I guess the Relevanssi plugin will work fine with the search results page, if they allow to use their search functionality in Custom Post Types (as we use one for the articles).

Best, Juan.

hi, does the theme support RTL languages?

juanfra

juanfra Author Team

Hi Atef_wagih,

Thank you for writing, I hope you are doing well. We’re working to have this feature in the upcoming versions. Unfortunately we don’t currently have complete rtl support for this theme.

Best, Juan.

gorlop

gorlop Purchased

Hi Juan, is there a way to change “Have a question? Ask or enter a search term.” text? Thanks in advance

juanfra

juanfra Author Team

Hi gorlop,

Thank you for writing, I hope you are doing well :)

Yes, we’ve shared a function you can include in your functions.php file in order to change that. You can find the snippet here: https://gist.github.com/juanfra/59c2cc96687a5192739a

Please be sure you copy the exact same code, by clicking the “Raw” button, and then putting that into your functions.php file.

Best, Juan.

Hi,

Can the search capability be integrated in https://documentor.in/ and search for documents as well?

Regards,

juanfra

juanfra Author Team

Hi,

Thank you for writing.

If documentor use custom post types to save the information then the answer is yes. You will have to use a code like this one to include the post type to the live search functionality: https://gist.github.com/juanfra/72c242ec4c4b35263055

Have in mind that the live search is based on the WordPress search functionality.

Best, Juan.

Hi, I have some more question:

1. Any timeframe when showing sub categories become available? 2. Can search filter based on categories/sub categories? 3. Can search shows categories of the search result? So someone seeing the reault knows the relevancy of the find to the area of the search. 4. Can search filter based on type of post?

Regards,

juanfra

juanfra Author Team

Hi,

Thank you for the follow up. Regarding your questions

1. The sub-categories are already available, they can be shown in the main knowledgebase. 2. Unfortunately at this moment the live search cannot be filtered by categories/sub-categories. 3. Unfortunately that is not implemented. 4. The same answer for this one, the search results are populated with the post types defined by default (articles) and can be filtered with the snippet I’ve sent you in my previous response.

Best, Juan.

Hi there, i’m the owner of our Wordpress site (which currently uses Flatbase) though someone else in the company purchased the theme. I wanted to ask how to display the search bar on the Knowledgebase page (e.g. the page that just lists the articles, without the other divs) and on individual article pages. Right now it only shows on the home page, whereas it’s helpful for us to display it on those two page types as well. Thanks!

juanfra

juanfra Author Team

Hi,

Thank you for the follow up. We have an article in our support center explaining how to create an account in our site, register a ThemeForest purchase and then creating a support ticket (We provide support in our site in order to keep things more oranized). You can find the article here: https://nicethemes.com/article/premium-theme-support/

It contains a series of links in which you can find all of the different information needed in order to get better support. Please have in mind that there are certain limitations regarding to the theme functionality and there are certain inquiries that qualify as customizations. We’ve also explained this in another article: https://nicethemes.com/article/support-vs-customizations-2/

Looking forward to hearing back from you.

Best, Juan.

Hey juan, thanks for the follow up – I registered and joined the forums.

Have a nice day!

juanfra

juanfra Author Team

Thanks a lot :) Have a nice day you too.

Cheers, Juan.

Do you have demo data?

juanfra

juanfra Author Team

Hi,

Thank you for your purchase. Yes, we have the demo data, you can find it in the article where we explain how to import it and make it look like the demo.

https://nicethemes.com/article/importing-demo-content/

Please have in mind that you will need to create an account at http://nicethemes.com in order to see and download the XML files. Also, remember that you are downloading a .zip file, please unzip it and use the XML.

Best, Juan.

How can I make Home page like live preview?

juanfra

juanfra Author Team

Hi,

Thank you for writing.

In order to make the home page look like the demo you will need to import the demo contents and then set up the page you have using the home page template as the front page:

1) https://nicethemes.com/article/setting-home-page/ (setting the front page) 2) https://nicethemes.com/article/using-page-templates/ (setting the home page template)

Best, Juan.

How can I change /article/ url?

juanfra

juanfra Author Team

Hi,

Thank you for the follow up.

As mentioned previously, it is not possible via options/configuration, you will need to get into the custom post type code definition to change that.

Best, Juan.

Can you write list of files which must be edited?

juanfra

juanfra Author Team

Hi,

Thank you for the follow up. The file to modify can be located in:

`/flatbase/includes/custom-post-types/article.php`

Where it says:

`’rewrite’ => array( ‘slug’ => ‘article’, ‘with_front’ => false ),`

You need to change the article slug into what you would like to have as a slug. Please have in mind that you will need to go to “Settings > Permalinks” and save changes after you perform any modification to the file.

If you need further assistance, please don’t hesitate to create a new ticket in http://nicethemes.com/support/ – We handle support in our site to keep things organized.

Best, Juan.

How can i get the trial for few days ?

juanfra

juanfra Author Team

Hi,

Thank you for writing. I hope you are doing well.

Unfortunately we don´t have trial periods.

Best, Juan

Hi, I understand this was asked a fair while ago but is there a way to make the article(s) full width (I have tables to show)

juanfra

juanfra Author Team

Hi,

Thank you for writing. You can try playing with some CSS.

Something like the following:

body.single-article #content {
    width: 100%;
}

body.single-article #sidebar {
    display: none;
}

In your WordPress Dashboard, go to NiceThemes → Theme Options → Design & Styles, and add your code inside the text area for the “Custom CSS” option. If you want to learn other ways to add custom code you can check our article: https://nicethemes.com/article/how-to-customize-a-theme/

Also, please have in mind that we centralize support in our support portal at http://nicethemes.com

You can read more about getting support here: https://nicethemes.com/article/how-can-i-get-support/

Have a fantastic day, Juan.

can we create a new page with the exact layout of the home page of the theme? We want to display pages instead of articles under categories.

Hi,

Thank you for writing. Do you mean having the home page as the demo? Yes that’s possible. You can read more about importing the demo contents here: https://nicethemes.com/article/importing-demo-content/

Unfortunately having pages instead of articles is not possible. The problem with that is that pages don’t have categories.

Best, Juan.

@hexonodemarketing @juanfra

I don’t even see demo content in the download folder for us to import though? Also, I have created three test articles and they are not showing up on the knowledge base page and I have updated the template correctly. What else do I need to do?

juanfra

juanfra Author Team

Hi,

Thank you for the follow-up. Yes, the demo content file is not in the folder but on our site.

Regarding the issue, I kindly asked if you could open a ticket in our support center, so we can provide you with better supper. For example, we can ask you for your site access details, so we can go to your site and check why is that your articles are not being shown.

Would you please tell me if you are using the knowledge base template? Or where is that you don’t get to see the articles you have created?

If you could create a support ticket in our support center we will be able to provide you but a much better support experience. We’re anxious to help you fix this. You can find flatbase forum here: https://nicethemes.com/forums/forum/t/flatbase/

Best, Juan.

I already said in my first comment that I was using that template. I will open a ticket.

juanfra

juanfra Author Team

Hi,

Thank you for the follow-up.

Yes, we assumed that by mentioning “knowledgebase page”, perhaps it was just a page without the proper template assigned. I was trying to check that with my question.

Looking forward to it.

Thank you, Juan.

Hi ,

Is it possible to edit the H1 tag of header logo to H2 tag for the theme. Due to duplicated h1 tag , it has seo issues . How can i fix it?

juanfra

juanfra Author Team

Hi,

Thank you for writing and thank you for your purchase. Yes, you can change that by adding a function to filter the parameters of the logo function.

All you need to do is adding the following code into your functions.php file: https://gist.github.com/juanfra/b5e8bc1b97eb835e84474fef8497d305

You can change the contents of before_title and after_title

$args['before_title'] = '<sometag>'; $args['after_title'] = '</sometag>';


You can change <sometag> for the tag you need or just leave it blank as the code in the example.

Best, Juan.

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