242 comments found.
Please update theme with wordpress newest. Error 502 Gateway.
Hi,
We’re working on an update. Where are you getting the 502 error?
Thanks.
I want to activate my license for this template, but I get Database error on the website. Can you help me?
Hi, can you please try again? Thanks.
I only see a default Plesk page
Can you please try once again? Thanks.
Solved, thanks!
Hi, we already create a support question in the Support Forum (Request ID #42485) and send email to the author but no answer. Theme not working under newer PHP versions (e.g. 8.1). Backend Login creates errors. Is the theme still supported or do we have to look for another one?
Hello, our new hosting provider is on WordPress 6.4.3. Do you not have a version of these theme that is supported by the latest WordPress version?
Hi,
Thank you for reaching out. The theme is compatible with WordPress 6.4.3, are you experiencing any issue?
Best, J
Hello, is it possible to display the search box on the article/post page?
Hi,
Thank you for reaching out. That will require a bit of customization.
Best, J.
Hello, can I display an article creation date?
Hi,
You can use the publish date, like any other custom post type (like posts and pages work on WordPress).
Best, J.
Hello, does it support article tags?
Hi,
Thank you for reaching out.
Yes, it support article categories and tags.
Best, J
hello, does it support Gutenberg?
Hi,
Thank you for reaching out, I hope you’re doing well. The theme is compatible with the blocks editor, although it doesn’t come with any particular block. You can create articles and content with the blocks editor.
Best, J.
Bought this theme and tried to install it several times but get a “critical error” message each time. Trying to make a ticket for support on the forum but the link gives me a white page: https://nicethemes.com/forums/forum/t/flatbase/
Thank you for reaching out and thank you for your purchase.
Can you please try again with the forum page? We had a tiny problem and it should be resolved now.
Thanks, J
Hi,
I have purchased this theme and installed it. The theme doesn’t support PHP v8 so have had to downgrade the PHP version of the whole hosting, which I’m not very happy about.
Are you planning to release an updated version of the theme?
Thanks
Hi Retailor,
Thank you for reaching out. I hope you’re doing well and I’m sorry for the inconvenience. We’re planning to release fixes to make it fully compatible with PHP > 8. Would you please open a new support ticket on http://nicethemes.com/support so that we can help you in the meantime with your particular problem?
Best, J
Dear support,
I already install Flatbase theme to my new wordpress website, but after activate it my website frontned said “There has been a critical error on this website.”
when i switch off to a regular theme, its back to normal. so it must by Flatbase theme. can you have a look and give me suggestion to fix it
I already open ticket today and nobody answered
Hi alwidyadara,
Thank you for reaching out. And sorry for the inconvenience. I see that you opened a support ticket on our site. We’ll continue the conversation there.
Thanks for your patience.
Best, J.
Hey guys, can you reach me at your site, its like forever just to wait your answer. this is annoying. I already bought your product
Hi,
Thank you for the follow-up. We’ve just replied. Please have in mind, that even we’ve replied yesterday we don’t provide support during weekends.
We have just replied and we will continue the conversation over there.
Thank you, J.
It looks like this theme doesn’t work with PHP 8.
Hi Liemdo,
Thank you for reaching out to us.
We’re currently working to fix this. We’ll have things sorted out soon.
Best, J
Hi, Good day,
I got this error There has been a critical error on this website. after installing my theme.
Hi,
Thank you for reaching out to us. We normally provide support via our support platform at https://nicethemes.com/support – There you can create a ticket so that we can get more information to reproduce the problem.
Would you please open a new support ticket there specifying your site configuration (PHP version, installed plugins), and maybe a copy of the error log file with more information about the problem?
Thanks, J
Hi, Good day!
Having some issues with the contact page.
What works? Email is sent out as expected.
What does not work? After the form is submitted, the success message is not displayed. The form is not cleared.
We do not have any other plugins or customizations on our site. It’s pretty basic and only has stuff that came with the theme.
Hi,
Thank you for reaching out to us. I hope you’re doing well. We’ve replied to the support ticket you created on NiceThemes.com – We’ll continue the conversation there so it’s easier to track things down.
Thank you, J
Hi Juan,
I have left a reply at the support ticket a couple of days back. Can you please look at it and get back.
Sajith
Hi Sajith,
Thank you for the follow-up, and sorry for the delayed response. We’ve replied on the forum with a partial fix.
Best, J.
Hello, is Flatbase compatible with Wordpress 5.8? Cheers!
Hi @adaoc,
Thank you for reaching out to us.
Yes, it is compatible.
Best, Juan.
does it support front end submission?
Hi,
Thank you for reaching out to us. I hope you’re doing well.
Unfortunately that’s not possible.
Best, J.
Hello, Is it possible to use this theme as a phone number lookup site, where i would have like 1 million numbers, with them as categories, and then sub categories based on area codes, and user can then write a review for a number that has called them. I would need to import all the numbers to begin with. Let me know if its achievable..? thanks
Hi,
Thank you for reaching out to us. I hope you’re doing well.
That’s not particularly the use case of the theme. Unfortunately I don’t foresee this as a possibility without customization.
Best, J.
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?
Hi,
Thank you for reaching out to us. I hope you’re doing well.
Unfortunately that’s not part of the theme features and it is not possible with the theme out of the box. Having something like that would require customization.
Best, J
Hi, does it support rtl? Arabic?
Hi,
Thank you for reaching out to us. I hope you’re doing well.
The theme comes with a special RTL style-sheet to accommodate the orientation of texts and sections.
Best, J.
Hi. Do you have anything like this sidebar menu to organize help articles? https://prnt.sc/y4k0a1
Hi,
Thank you for reaching out to us. I hope you’re doing well.
Is that a floating bar? Can I get a link to see it in action? Does it toggle when you scroll to the section?
Unfortunately, at this moment the theme doesn’t come with such functionality.
Best, J.
Hi, Thank you. Would be like this https://bit.ly/39NmmjD on the left. To make it easier to display the articles by category. Thank you
Thank you for the follow-up. That’s a great concept! Will note it down as possible future enhancements.
Thanks again 
