12922 comments found.
Hello, Can you help me please? I upload the shop first folder, but this is the message: Failed
Gennyfox, we are looking forwad to your email to check the issue you’ve described and help you.
Regards, DFD Support Team
Hello, Can you help me please? I see the page not good. This is the link: http://rnbtheme.com/theme_documentation/
This following is the result that I would like: http://rnbtheme.com/home/portfolio-masonry-2-col-with-title/
What I have mistake? Thank you
To be able to help you, we need to check your site properly from our end. Looking forward to your email!
Regards, DFD Support Team
Hello,excuse me, please. The installation of the theme is very complicated. Can you help me please? I don’t understund how to put the style. my homepage is different by the demo seventeeth. I don’t undertand if I must to upload all the folders (I upload the seventeeth folder. But I must to upload all other foldres? sixth tenth, third, thirteen etcetera?) Furthemore how to do to put the slider on home page? It seems that the style not be. Thanks
Hello Gennyfox!
Please contact our support team via dynamicframeworks@gmail.com email and please mail us your WP access details and the link to your site and we will be able to help you.
Regards, DFD Support Team
Hi. I am trying to install the http://rnbtheme.com/thirty_sixth/ theme and am having some trouble uploading it. Please can someone assist with this issue.
Hello Codecultureza!
Please get in touch with our support team via dynamicframeworks@gmail.com email and please mail us your WP access details and the link to your site and we will be able to help.
Regards, DFD Support Team
Hello. I have installed the SSL certificate on the theme, on the home page I recognize the following http links: <style type=”text/css” data-type=”vc_shortcodes-custom-css”>.vc_custom_1425386589881{background-image: url(http://themes.dfd.name/ronneby/shop-second/wp-content/uploads/2015/03/polos.png?id=105) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}.vc_custom_1425386589881{background-image: url(http://themes.dfd.name/ronneby/shop-second/wp-content/uploads/2015/03/polos.png?id=105) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}.vc_custom_1499231439354{background-image: url(https://wildpurity.com/wp-content/uploads/2015/03/Wild-purity-2017-42-1.jpg?id=12127) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1434292770559{border-bottom-width: 20px !important;border-left-width: 20px !important;background-color: #f4f4f4 !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}.vc_custom_1499231547994{padding-right: 4% !important;padding-left: 25% !important;background-image: url(https://wildpurity.com/wp-content/uploads/2015/03/Wild-purity-2017-13.jpg?id=12129) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}.vc_custom_1499231641870{padding-right: 4% !important;padding-left: 25% !important;background-image: url(https://wildpurity.com/wp-content/uploads/2015/03/Wild-purity-2017-34.jpg?id=12130) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}</style> I would like to delete them. Because they do not let me activate the SSL certificate, Thanks so much.
Hello Carloscjh!
Please get in touch with our support team via dynamicframeworks@gmail.com email and please do not forget to mail us your WP access details and purchase code, so we could verify you as an official buyer of the theme and try to help you.
Regards, DFD Support Team
Hi,
I tried to add multi markers on the Google map widget with the laste version of the theme but a JS error persists.
Any idea about this ?
Hello Tootox!
Please get in touch with our team via dynamicframeworks@gmail.com email and forward the link to the page with WP access so our team could check it and try to help you.
Regards, DFD Support Team
Fatal error: Cannot redeclare hex2rgbUltParallax() (previously declared in /www/htdocs/w013cd54/partyservice.socialmedia-bundesweit.de/wp-content/themes/ronneby/inc/vc_custom/Ultimate_VC_Addons/modules/Dfd_Override_Parallax.php:1542) in /www/htdocs/w013cd54/partyservice.socialmedia-bundesweit.de/wp-content/themes/ronneby/inc/vc_custom/Ultimate_VC_Addons/modules/Ultimate_Parallax.php on line 1861
Could you help me please.
Hello JuttaZeisset!
As for the issue, please mail us the WP and FTP access to your site to dynamicframeworks@gmail.com email and our team will be able to check the issue for you and try to help you asap.
Regards, DFD Support Team
Hello, excuse me. A question please: Is Visual Composer included? Thank you
Hello Ggennyfox!
Thank you for your attention to our theme, we appreciate this very much!
As for your question: Visual Composer and Revolution Slider plugins are included to theme pack.
Regards, DFD Support Team
Hello,
Ronneby is a beautiful theme, thank you. I’m having an issue with the scroll, it is not working for me on Chrome. URL – strongh.com Email – info@stronghb.com
Thanks again, E
Hello Erandro!
Thank you for your kind reply, we appreciate this.
As for the issue, please mail us the WP and FTP access to your site todynamicframeworks@gmail.com email and provide our team with more details about the issue (screenshots will be appreciated), so we could check the issue for you and try to help you asap.
Regards, DFD Support Team
Hi,
I’m trying to send you an email, per your request, but keep receiving an error that your email address todynamicframeworks@gmail.com can’t be found. Please provide a secondary email address.
E
Hi again, I try sending an email to todynamicframeworks@gmail.com but keep receiving an error saying that the email does not exist. Please advise.
E
Hello Erandro!
Sorry for the typo!
We are looking forward to your email to dynamicframeworks@gmail.com
Please let us know when the message is sent.
Regards, DFD Support Team
Hi Kate
When will VC 5.2 update be available?
Kind regards Leon
Hello Leon!
As you may check on its official page (https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431), current version of Visual Composer is 5.1.1 available for download
As soon as the new version is available, you’ll be able to download it here.
Regards, DFD Support Team
Leon, the latest version of plugins is ready to be downloaded.
If it is urgent for you, please, get in touch with our team via dynamicframeworks@gmail.com email and we’ll provide you with the plugin update asap.
Regards, DFD Support Team
Thanks for the reply Kate.
The Codecanyon page is confusing as they show 5.1.1 and 5.2.
I saw a video on the new features in 5.2 and thought that it is available.
Will wait a while then. 
Kind regards.
Leon, please check your email, we’ve forwarded the latest version of the VC plugin for you.
Please, let us know if you’ve received it.
Regards, DFD Support Team
Hi Kate, not yet.
If the latest you have is 5.1.1, it is okay, I have that installed. If it is 5.2, I would love to get my hands on it.
Thanks a lot for all your help, you guys rock.
Regards Leon
Leon, thank you for reply!
We’ll get back to you with the latest version asap.
Regards, DFD Support Team
Thanks Kate Appreciate it.
It is lways a pleasure to help you, Leon!
Have a nice day:)
Regards, DFD Support Team
Thanks Kate Received the Email. As always, super service.
Kind regards Leon
Thank you for your kind words, we appreciate this very much!
Regards, DFD Support Team
Hello. The some parts of the theme keep resetting. I understand that there is a fix to this and have sent you an email to receive it. Would appreciate your urgent reply. Thanks.
Hello Chenwenn!
We’ve received your email, thank you!
Our team will check it for you and mail you the proper instructions back shortly.
Regards, DFD Support Team
Hi. Sent you another email. Would appreciate your quick reply. Thanks.
Thank you!
Chenwenn, we’ll check it for you and mail you back shortly.
Regards, DFD Support Team
Hey, sent an email about my menu again. Is giving challenges.
Hello Dohoward!
Thank you! We’ll check it and get back to you shortly.
Regards, DFD Support Team
Hello! I’ve just bought the theme but can´t install the revolution slider plugin and SMK Sidebar Generator… It says there is a newer version… What can I do?
Hello Apinote!
Please contact us via dynamicframeworks@gmail.com email and we’ll provide you with plugin updates.
Regards, DFD Support Team
Dear all, we’ve purchased the Ronneby Theme, but the Visual Composer and the Customiser don’t work, best regards, dorothee hartmann
Hello Dorothee!
Please get in touch with us via dynamicframeworks@gmail.com email and forward your site URL with WP and FTP access details and we’ll help you.
Regards, DFD Support Team
I need VC 5.2 – 5.1.1 is no longer working right. Can you please provide it?
Thanks!
Hello Wehav2!
As soon as the new version is available, you’ll be able to download it here.
As you may check on its official page (https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431), the latest updated version was released on 04.04.2017 – ver 5.1.1.
Regards, DFD Support Team
Hi,
Pre-purchase question. Is your theme compatible with Superfly menu plugin? https://codecanyon.net/item/superfly-responsive-wordpress-menu-plugin/8012790
I mean is there a simple way to disable theme’s menu so I could use Superfly instead? Thanks!
Hello Villaribo!
Thank you for your attention to our theme, we appreciate this very much!
As for the question, sorry we’ve not tested this plugin with our theme, but you may disable header that comes with the theme for each page easily and use the extra one instead.
Regards, DFD Support Team
Thanks for your prompt reply! Do you have any link on your documentation or maybe video how to disable Ronneby menu on pages?
Actually, within Ronneby theme, the primary navigation is used as it is by default in WordPress.
But you may create additional menus and assign the location for each of them in Appearance > Menus > Manage Locations.
As for disabling it, you may disable the whole header for each post type, as shown here.
Regards, DFD Support Team
Please – has the loading time issue been fixed with the new update? For over a year I’ve tried to make this theme work but it’s LAGGY and incredibly slow. As in excruciating slow – not able to work with it at all. So much time (and money) I’ve wasted on a theme that I can’t use. Please let me know if the loading issues have been fixed with the latest update.
Hello Kebabdjuret!
The performance of the site depends on various factors, server settings which appear to be the most important.
Also, the loading time is affected by the extra plugins installed on your site.
We focused on speed optimization and reorganized the styles compilation.
We’re working on improving our theme and we’ll do our best to optimize it in future as well.
Currently, please let us check the issue with loading for you.
Please mail us your site URL with WP and FTP access to dynamicframeworks@gmail.com email.
We’ll check the site properly and provide you with the efficient tips and instructions asap.
Regards, DFD Support Team
Hey,
I want to embed a google analytics code into the website. After some search in the support comments, I’ve seen that I need to copy the code into “Custom JS”.
I did that. But now I get from Google the error message that the Search Console does not work.
“We could not confirm your property. Your tracking code must be in the <head> section of your page.”
What is the problem?
Thanks
Hello rlohmann!
Please check this post, it should be helpful to you:http://support.dfd.name/2016/03/24/adding-the-analytics-code-to-ronneby-theme/
Regards, DFD Support Team
Hi there, I just purchased the template ronneby. I try to install it in the WP backend, but I get the message: equest Entity Too Large
“The requested resource /wp-admin/update.php does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity li”
Do I need to uploaded via FTP direct to the page? Or do I need to increase the hosting package? Thanks for your help
Hello fearless1111!
The issue seems to be connected with low server parameters, so you may try to install the theme directly via FTP, as described in http://rnbtheme.com/theme_documentation/ (First steps > Theme installation section).
In case our help is needed, please, get in touch with us via dynamicframeworks@gmail.com email and forward your site URL with WP and FTP access details and we’ll help you with theme installation.
Regards, DFD Support Team
First of all: nice theme!
I have a problem changing the font size of the menu. It does not take effect…
Now it appears that non of the changes I make in the ‘menu options’ will take effect. Is it a bug, or do I mis something?
Hello Hunchy88!
Please make sure that you are not checking the cached version of the site.
In case it does not help, please get in touch with us via dynamicframeworks@gmail.com email and forward your site URL with WP and FTP access detaiks and we’ll help you.
Regards, DFD Support Team
Thanks! It was indeed a caching issue!
Hello Hunchy88!
You are welcome, we are very glad to know that now the issue has been resolved.
If our help is needed, you are welcome to contact us!
Have a nice day!
Regards, DFD Support Team