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I deleted a website but did not deactivate the theme.
Could you please activate it again so I can use thee purchase code again?
reply to: firstname.lastname@example.org
Could you, please, submit a ticket <ahref=”http://rnbtheme.com/documentation/support-ticket”>here and clarify the purchase code? We’ll check it for you.
DFD Support Team
Dear DFD Support Team, I have 4 purchase codes which are not working any more when I install the new version of the ronneby theme and fill in the purchase code in the theme settings? The purchase codes are already a few years old, but they should work nevertheless! I don’t want to renew support, because this is not my fault. I can sent you the 4 purchase codes which are in my envato account, I want to deregister these 4 codes first and then activate it. Thank you.
Could you, please, submit a ticket here and clarify the purchase codes? We’ll check it for you.
I cant submit a support ticket, it does not work with my purchase codes.
You cannot register as you are already a member https://prnt.sc/12itc65. Please login with your email and password.
I’m trying to activate my theme, but the purchase code is not working.
It says ”please enter a valid code”
Could you, please, submit a ticket here? We’ll check it for you.
I’ve your theme assigned to my deleted domain and need to re use on a new domain cannot do deactivation and cannot raise a ticket, please help
Not able to login to your ticketing system and when i’m using the purchase code it showing error
You cannot register and you are a member https://prnt.sc/12km4ky, just log in using your email and password. The pass can be restored here http://rnbtheme.com/documentation/wp-login.php?action=lostpassword.
Best regards,DFD Support Team
Hello, i have no idea how to import elements to my new installed wordpress. What should i do?
Please check this article.
Activation code not working after i click “Activate theme” nothing happens.. what should i do?
Could you please, submit a ticket here and clarify the WP access details? We’ll help you.
button “activate theme” not work. Same with button “deactivate theme”. I have no idea what should i do now. I got purchase code which not work.. or it’s just problem with your Ronneby plugin?
Please provide us with the requested details via email. We’ll help you.
Is there a way to disable the footer on a specific page? Also, how do I make button typography responsive so that it breaks onto the next line when the screen is narrow enough?
There is no option to disable the footer on the specific page. As for the button, please submit a ticket here and clarify the link to the button.
Can not register on DFD Support!!
I got this message “Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code.”
Please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact and clarify the purchase code, We’ll help you.
I got this message on my dashboard:
Your theme (DFD Ronneby) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Could you please fix this issue.
The files will be updated in the next theme version as the plugin was updated after the theme was released.
In case you need our assistance or more details, please, submit a ticket here.
Suddenly the styling of my website mm-argc.com is broken and I’m trying to update the theme to the 3.0, however I need to activate my theme but it keeps saying I have the wrong purchase code.
I have purchased this theme 2 times under this account and 1 time under my company account and none of them seem to work. (I can personal message you all the purchases codes) Can you please check which websites these purchases codes are used so I can check I can remove them from these website and keep this mm-argc.com website active again.
Could you please, submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.
I have 3 licenses and am only using one of them. I am trying to use the third but it is still activated to an old website that is not iun use. How do I unactivate this?
Could you please, submit a ticket here and clarify the purchase codes? We’ll check it for you.
I wanted to ask you a question. I bought your theme a long time ago. I have been a long time without entering and updating the web and now I get many errors and it does not work well. I understand that I have to update the theme little by little but I don’t know how to solve it.
If I renew the technical support with you again, can you help me to restore the web to keep everything updated today?
I don’t want to change the subject, but the version I have now doesn’t work and I can’t directly install the latest version available.
How to reset settings of previous theme?
There is no option to reset the theme options, you can only import theme options backup (if you have json file with options).
H! You can unlock this copy registered for the italexp.com domain. The domain has not been renewed … Thanks
Could you please, submit a ticket here and clarify the purchase code.
Hello, I try to add SVG image on slider revolution, but it looks that I need a license for slider revolution. Could you help ? how can i register SR through your theme ?
The Premium Features of the plugins are not available in bundle licenses. In case you would like to use Premium Features you need to purchase your own copy of the plugin.
thanks for your reply. Is it possible to create a full screen slider without using RS? I tried using row background image but don’t how to make this image full screen on PC. Thanks for your help
Please, submit a ticket with an example of the exact view you would like to get here.
My Item Purchase Code not working to register in Ronneby support!! it’s still valid for 5 months
Please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact and clarify the purchase code, link to the site, and WP access details. We will gladly help.
Could you, please, submit a ticket here?
We’ll do our best to help.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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