225 comments found.
Dear Customers, In case you have issues accessing our support website https://themerex.ticksy.com, feel free to contact the support operator directly via email at themerexthemes@gmail.com We will need your purchase code. Please take our apologies for any inconvenience caused.
Regards
Hi – how do we remove or change the loading animation (orange swirling circles)
Hello, Please, submit a ticket by this link https://themerex.ticksy.com/ Our support team reply immediately. Best regards.
Hey great theme! Your support site is down so I’m hoping you can help me here. I just started utilizing the blog and the featured image isn’t showing up above the individual title/excerpt on the ‘blog archive’ template page or in the ‘blogger’ shortcode widget. To be clear, the featured image is showing up fine for the page but not the individual blogs themselves. Please advise. Thank you!
Hello, You can submit a ticket by this link https://themerex.ticksy.com/. It works in a proper way now. Provide us with your wordpress admin panel details in ticket system also. Best regards.
Hi,
I,ve already finish a page with this theme, now I need to include some more content but I can´t. I add more content with the visual composer and everything it.s fine but then when I charge the page, I can´t see any content there.
If I go back to the omposer the content it´s there but it¨s not visible on the page. Can you help me with that please?
Thank you.
Hello, Please, submit a ticket by this link: https://themerex.ticksy.com/ and verify your wordpress admin panel details and FTP details. Best regards.
Hi, this is a single property theme for one WordPress installation, right? Or is it possible to have in the same WordPress installation more than one property? In the case I need more than one property, I can create a subdomain like apartment1.mydomain.com for one property in one WordPress installation, apartment2.mydomain.com for the other property in another WordPress installation and so on with the same licence? Thank you.
Hello, If you use this one for one project, then you you can use subdomains with the same licence. Best regards.
Hi,
I am unable to change the text in form (Themerex addon) from schedule a tour to schedule a visit.
Hello,
Your support licence has been expired. Please, extend your support licence in order to submit a ticket to our support system. The text of the contact form you can replace in language files of trx_addons plugin in that way:
wp-content\plugins\trx_addons\languages
There is trx_addons.pot file
In order to edit language pot file, open this file with Poeditor (http://screencast.com/t/NBlZl8hE5vz8) and select the language that you need (the one that is selected in your wordpress admin panel settings http://screencast.com/t/bCGBm0Hq5T) and translate strings then. Save this file and compile mo file. Upload both files to your server.
After file changes in Poeditor, files should be named in this way:
trx_addons-es_ES.po and trx_addons-es_ES.mo
es_ES is the language and country that is set in Settings – General
Best regards.
Hi,
The above screenshot is not working can you please re-share it.
Thank you.
Let us know whether you were able to view it. Best regards.
Hi, i have a pre sales question: I have horizontal logo which is bigger than the logo in demo version (http://imgur.com/a/kwEYO). Does it fit with the menu, sry i have to ask because i buy some themes before and when i add the logo it look not good at all. Thanks.
Hello, Thank you for your interest in our theme. We are using logo with an original size 132-127px. So you need to resize logo in Photoshop in such way so it would fit the proportion I have mentioned. Also your logo should not be more then 150px width, because it will be blurred then. Best regards.
Hi, if you have tracked this issue, https://goo.gl/eytDNq when you planned to fix it?
Hello, Please, specify the device where you check the theme. Also there is an opportunity to set the necessary height in WordPress admin panel so you can see slider controller together with floor plans. Best regards.
Kira, it’s a normal laptop 1366*768 https://goo.gl/9k63uc – but this bar loaded normally on big screens only, i think it should recognize and adjust heights to show this tab-bar with property units layouts names
Dear Customer, Please check the reply in the ticket #1211790. Kind regards
Hi your support sections isn’t working screen keeps refreshing strange… I need to be able to change the blue in the map… where can I do this.
Hello, ticket system works. We have got your ticket and replied. Best regards.
Hello guys. Either i’m doing something wrong or there is a bug when accessing the website from firefox. Here is my website: http://ff.bellstudio.ro/locatie/ There seems to be a problem at the slider controller used in the page. I have 5 button in the controller but only 1 & 2 work. The other ones send be to 1 on click. I don’t have this problem when using Safari browser. thank you
Hello, Please, submit a ticket by this link https://themerex.ticksy.com and verify your WordPress admin panel details.
Best regards.
Hi Why afrer install Installing Plugin: Visual Composer Extensions Bundle I see this The plugin does not have a valid header. Unpacking the package… Could not copy file. vc-extensions-bundle/materialcard/css/.DS_Store
Hello, We have got your ticket and replied. Best regards.
Thank you Problem solved
Hello I want to purchase but my client doesn’t like the scrolling homepage there are a few features on this like the apartment plans we need. Can you change the homepage so it has a normal header structure.
Hello, Thank you for your interest in our theme! Yes you can make top menu and switch off scrolling effect. You can do it in WordPress dashboard – post options of your page. Best regards.
does this have a nice coming soon demo page?
How i change the font?
Hello, Please, submit a ticket with your issue by this link https://themerex.ticksy.com/ Best regards.
Hello I have a pre-sales question: My Client wants to use this theme for their agency… can the “floor plans section” be filtered so each property page queries only the site plans for that property? In other words I will create a page for each of their 10 properties will i be able to pull the site plans specific to each property for the corresponding property page?
Thank you.
Hello Steve,
Thank you for your interest in our theme. Floor plans is built with the help of shortcodes. You can copy paste this code and paste to any page you need. If you have some issue you can contact our Support team. If you need to make some quick customization with your theme you can contact our partner https://mockingbird.ticksy.com/ There for an additional fee they can customize it for you.
Best regards.
guys the theme looks great but i’m having a very hard time changing a simple menu background color. I have installed many websites by now but this one is killing me. I don’t know how you managed to create such a chaothic backend but you did.
Hello, Please, contact us via ticket system by this link: https://themerex.ticksy.com/ Our support team will guide you. Colors are set in Appearance – Customize. Select color scheme editor – select Side scheme and place your colors here. There is a screenshot http://www.screencast.com/t/OHtPa9e0hSx Best regards.
can I get psd please
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket by this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Hi I purchased your theme and have an envato installer installing it. I received this message from them. They said there is an error with the theme and to contact you. Please advise. dedalxApr 13 2017, 5:33 pm We installed WordPress, theme and all plugins. When we run demo import process your server return Internal Server Error immediately and import does not work. Screenshot – http://take.ms/Cc44U You need to contact theme developer to resolve this issue.
Hello, It is not the problem with a theme but with your server settings. Please, contact our Support system by this link https://themerex.ticksy.com/ and verify your worddpress admin panel details and FTP details. Best regards.
Hello. I’m thinking of buying your theme. Is there a way to have pages instead of onepage design? My client doesn’t like scrolling down that much on a single page.
Hello, Thank you for your interest in our theme. Yes you can have just a normal menu. You should only switch to top menu in wordpress admin panel and use it like a normal menu with pages without scroll. After theme purchase, contact our support team by this link: https://themerex.ticksy.com/ They will guide you. Best regards.
Hi, i have a problem when i try to install the sample data. It send me this message : Error load data from the file ‘http://windsor.themerex.net/demo/default/posts.txt'. Please, try again! How can i do?
Thank you so much Simone
Hello, if you get this error, it mean your server is closed for outside import. Please, contact your hosting about this issue and ask them to enable outside import (allow_url_fopen-On;) If you still have an issue, submit a ticket by this link: https://themerex.ticksy.com and provide us with your FTP details and wordpress admin panel details in ticket. Best regards.
