65 comments found.
Hi Magentech, i’ve been stucked trying to install your magento ecommerce theme. the installation always fails. please how quick can we get these resolved, its urgent.
Hi sir,
There are two ways for you:
1 – Create the ticket via this submission link: https://www.magentech.com/support/tickets . Our developers will resolve your problems that you got. However, remember that our responding theme is within 24 hours excepting from weekends.
2 – To save time but waste cost, you can buy Installation Service (http://bit.ly/Installation-Theme) , our developers will install for you to have the same website as our demo.
Thank you so much!
How can i update my Theme to latest Version
Hi sir,
Here are blog posts of how to upgrade Magento 2 to the latest version in 2 ways you can follow:
- Command-line Upgrade: https://www.magentech.com/case-studies/item/780-how-to-upgrade-magento-2-to-the-latest-version-command-line-upgrade
- Run System Upgrade: https://www.magentech.com/case-studies/item/779-how-to-upgrade-magento-2-to-the-latest-version-run-system-upgrade
In other cases, please create the ticket via this submission link: https://www.magentech.com/support/tickets. Our developers will help you solve any problems.
Thank you so much!
How can i update the theme to 1.2.1
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets. Our developers will show you step by step to avoid any problems.
Thank you so much!
hello, this theme support Russian language?
Hi sir,
This theme support multilanguage, you can change to any languages you want including russian 
Thank you so much!
Hello. How i can add the demo content? A company installed the theme and modules, but without demo content. Can you provide me?
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Our responding time is within 24 hours from Monday to Friday.
Thank you so much!
MT955181 thats my ticket number i am not getting any response i am very disappointed from your after sale service.
Hi sir,
We are sorry for letting you disappointed. Our developers will check your issue again now and respond you
Thank you so much!
your developers is disappointing me again and again i dont not why first of all they respond after 3 to for days and said weekend off and even then they dont provide the solution. if you just check out the history of ticket you will come to know that how much time they are taking without giving the proper solution. hope you will understand my situation. thanks
Hi sir,
We sympathize your situation. We are working again with our developers. They will give you the best solution for your issues.
Thank you!
Hello, how i can include my own CSS file to overwrite theme settings? And where are the files for editing headers & footers?
THX !
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
How to login there? why i have to buy an extra support plan?
Hi sir,
When you buy this theme, you will have 6-month free support. It means you do not have to buy support package anymore.
You just create account and open the ticket on that system Please remember that our responding time is within 24 hours excepting from weekends.
Thank you so much!
Not able to purchase the theme and not able to use my code
Voucher code
Hi sir,
We would like to say thank you that you are interested in our theme. About voucher code, you described so clearly that this coupon code can be only applied on Products from MagenTech site (https://www.magentech.com ). Please check again and choose the best theme for for store
Thank you so much!
I want to use that code in purchasing this theme possible.
Hi sir,
We can not apply coupon code on Themeforest items But actually, this theme is on 25% discount compared to original price:)
Thank you so much!
ok what about installation if you can provide me the installation free i will purchase it right now
Hi sir,
We agree that we will give your FREE QuickStart Installation which make your store be the same as the demo. Actually, the price of this service is $25. We will do it for you for FREE
Please make purchase, then create the ticket via this submission link to request our developers: https://www.magentech.com/support/tickets .
Thank you so much!
Please share the email id.
how much it will take
how much time it will take i mean installation
Hi sir,
It is around 30 minutes because it takes time of uploading files, import database as well as depends on internet connection/ server.
Thank you so much!
ok i want to set coming soon page for non admins possible
Purchased
Please install the theme as promized
Hi sir,
Please make purchase, then create the ticket via this submission link to request our developers: https://www.magentech.com/support/tickets .
Thank you so much!
thanks already submitted the ticket Please install the demo as its urgent for me
No one is replying .....
already purchased and created the ticket but no response now
????
No response from two tickets ….. if you are not able to do please refund
Hi sir,
We reported your case to our developers. They will arrange their time to install theme for you. Please wait!
Thank you!
No Response
Hi sir,
We installed theme for you successfully. Please check!
Thank you so much!
Not Satisfied
where i can change logio
Hi sir,
Please follow your ticket to work with our developers directly. They will help you there.
Thank you so much!
No one is responding My ticket
Hi sir,
We have already replied your ticket. Please update your ticket!
Thank you so much!
i didnt recieve any response
Hi sir,
We have just received your last message. Our developer will respond you within 24 hours
Thank you so much!
No is responding for my tickets My tickets are pending from last four daysΩ
Hi sir,
We check your ticket and see that the last message was sent by us and we do not hear any news from you (http://prntscr.com/gb0rxe )
Thank you so much!
These are two tickets that are pending from last thrree days please respond to theme
Hi sir,
We are sorry for not replying soon. We just come back from weekends. It is our off-working time. Now we are back and will respond your ticket soon.
Thanh you so much!
NO response recieved yet
No response i created ticket 6 days before.
All my tickets are pending and you told me our support does not take more than 24 hours
No response , no one is replying on my tickets. highly disappointed
Hi sir,
Your ticket is categorized as Custom-work (http://prntscr.com/gbhute ). It may result in this lateness. We are sorry that we can not arrange staff to do custom-work at the moment. We will send you the notification if ready.
Thank you so much!
Which department i have to choose ur selection is like that
Hi sir,
You chose the correct department. However, we can not arrange staff to do CW at the moment.
Thank you so much!
It is not the custom work its support
Hi sir,
For later time, if it is technical support related to theme, please choose either: http://prntscr.com/gbi41e .
Thank you so much!
thats my Ticket #MT955181 please respond as soon as possible its 4 days now with no clue.
Hi sir,
Sorry for not replying you soon. We have just came back from summer holiday. We will respond your ticket soon.
Thank you so much!
still i did not get any response
Hi sir,
Please follow your ticket Our developers will respond you within 24 hours excepting from weekends
Thank you so much!
Hello, another problem happened, when your guy resolved the issue of SM Listing Tab for me, the new product of store front is out of stock, we are sure the product we added without problem, please fix this problem for me. and I have reopen the ticket.
Hi sir,
Sorry for not replying you soon. We has been on summer holiday after long working time. We announced on support system (http://prntscr.com/g852vr) . We will respond your ticket when ready.
Thank you so much!
yes, the problem is why it is out of stock, we added the product correctly, quantity not 0, but why it is out of stock, before you resolved the issue of SM Listing Tab, the products we added is no problem. please resolve this problem asap…
Hi sir,
Now we come back. Our developers will solve your problem via this support system: https://www.magentech.com/support/tickets .
Thank you so much!
Hi sir,
We are still solving your problems, please follow your ticket to get quick solution.
Thank you so much!
Hello, your reply on magentech.com is very slow, the problem still not get the solution.
Hi sir,
We hope that you will keep calm because we have to solve problems for many others customers. Your last reply has just sent for 3 hours.
Thank you so much!
yes, but I open the ticket at 14th, Aug, the problem still not get the solution.
Still not get the reply from the ticket…...........
Hi sir,
Your issues was solved.
Thank you so much for using our support
Ticket #MT954468 thats my ticket number i have list all the issues i am facing but did not get response from last 24 hours
Hi sir,
We are so sorry that we miss your ticket. We reported it to technical team. They will respond you soon. 
Thank you so much for reminding us and Hope that you will forgive us!
your supporting team is very slow don’t know why they mostly respond after 36 to 40 hours
Hi sir,
Please update your ticket MT954468. We have already replied your ticket for 2 days
Thank you so much!
MT955181 thats the new ticket number after requiring FTP access they close the ticket dont know why
its open. i just check it now
Thanks:)
Hello! This theme is compatibile with Full page cache modules and one page checkout? And i need to know how to change mega menu to make submenus showing from top, and not near parent module.
Thanks !
Hi sir,
Thank you so much for being interested in our theme. If all the features you mentioned above are compatible with default Magento, they will compatible with this theme . During usage and installation, if there occurs issues, our developers will help you.
For Mega Menu, we are sure that it is so simple to customize menu. Actually, you can do it by yourself or request help from us. It is FREE when you buy this theme.
If you still have any questions, do not hesitate to ask us
Best Regards!
Our developers can help me with some instructions to add new fields on order form? Or i can pay you for some theme customizations?
Thanks !
Hi sir,
You can choose either of your options. However, it is better that your team build or buy available module, then install in our theme. It may be the most saving for you
Thank you so much!
i installed this magento theme and add products into my catalog but when i test it as a buyer it was to adding the product into cart and showing error.
Hi sir,
Thank you so much for making purchase of our theme. Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our developers will help you there.
Best Regards!
Ticket #MT954468 thats my ticket number please check it. i have seen some issue in your theme that should be fixed. 1) when you hover over to sidebar category which have sub categories then vary first popup will show correctly but if you have lets suppose 10 main category and one sub category for some or all of them then the remaining sub categories popup will show next to the main category which is not good because customer cannot see all the sub categories on screen he must have to scroll down and then hover over to the main category too see all the sub category
Hi sir,
Your ticket was reported to technical team. They will respond you soon.
We also wanna say thank you that you give us great comments on our theme. We will consider to have some fixes
Thank you so much!
when you will update after fixing this issue?
Hello, I installed your magento theme by quickstart package, but failed, Installing… 49%, then stopped, and I wait 12 hours, still the same 49%.
Hi sir,
Please create the ticket via this submission link: https://www.magentech.com/support/tickets . Our developers will help you there
Thank you so much!
I have submitted ticket on your default support center ytcvn.com, and also magentech.com, but nobody reply me. very slow.
Hi sir,
Could you please give us your ticket number? Then we can check again.
Thank you so much!
Ticket #TF520231 on ytcvn.com, and MTT-THEMEFOREST-I1ZCK7Y62L on magentech.com
still no reply…
Hi sir,
We received your ticket. Your ticket was sent to our system about 4 hours ago. Our responding time is within 24 hours. Please wait. Our developers never forget you They will reply you soon.
Thank you so much!
what happen? I still not get any reply from the ticket.
Hi sir,
Please keep calm because it is not more than 24 hours However, we have already replied your ticket. Please check on MagenTech system! ^^
Thank you so much!
Hello, this theme still has problem, I opened the ticket, please reply me, one problem is the table rate shipping doesn’t work correctly, I have check the magento default theme without problem, another problem is I deleted other language store view, only kept English store view, It got errors.
Hi sir,
We will check again your ticket and reply you soon.
Thank you so much!
Your support is very bad, answer is too late…
It has been 24 hours, my open ticket still not get reply, the problem is the module SM ListingTab, please fix it for me asap.
Hi sir,
Please follow your ticket. Our team responded you there.
Thank you so much!
I’ve configure multi currency option but it doesn’t display anywhere on the frontend. Can you please let me know how to show currency select option? Also how to show deals product on the homepage?
Hi sir,
For Currency, please come Store -> Configuration -> General -> Currency Setup.
For Deals, please come Store -> Configuration -> Magentech.com -> SM Filter Products -> Source Options.
Many thanks
i am willing to buy this theme but there is one thing i need that is stick menu on top can you provide this feature as well ?
and main slider is also not moving which is not good
Hi sir,
Thank you so much for putting your love on our theme. Here are our responses for your questions:
1. You can absolutely set up stick menu on top for this theme
2. We check and saw that main slider is still working. However, we accept that its moving is not really nice We will consider about change the style
If you still have any questions, do not hesitate to ask us
Best Regards!
can i change the theme color? because i already have a logo etc so i don’t want to redesign again
Hi sir,
This theme is multi-color. You can change to any colors you love
Thank you so much!
do you have this with prestashop or only for magento?? I like the theme but my site runs on prestashop
Hi sir,
Thank you so much for loving this nice design. You can contemplate PrestaShop version of this theme here: http://bit.ly/SP-Emarket-TF.
Hope that it will thrive your business much more!
Best Regards!
GLWS – DCSF
Hi,
We are interesting to buy this Magento Theme but after some test we found that Google Page Insights showing the optimized quality as Poor. Is it SEO Optimized designed?
Hi sir,
we are sorry for not replying you soon. Our theme support SEO Optimization. We make sure about that During usage and installtion, if you have any issues, feel free to contact us
Thank you so much!
