1743 comments found.
Hello i just install you site and in desktop mode works fine but when i try to access to my site using a mobile i get a error PLEASE CHECK http://prosoft.cr/new_site/
Hello Camus17!
Please submit a ticket in our support center and we’ll check it for you and provide you with proper instructions.
Regards, DFD Support Team
Hello, Please advise, the theme is extremely slow, editing is almost impossible, please advise me what affect speed ?? Thank you Jan
Hello Jan!
Please submit a ticket in our support center and we’ll check it for you to provide you with the tips on the site optimization.
Regards, DFD Support Team
I’m sorry but the form can not be sent: o) Send button inactive.
Could you please try to get in touch with our team via this form so we could check the issue you’ve described and help you to get it sorted asap.
Looking forward to your email!
Regards, DFD Support Team
Thank you I sent: o) Jan
Jan, thank you!
Our team will check it for you and get back to you shortly.
Regards, DFD Support Team
Hi, quick pre-sale question. There is less talk about speed. Since the theme seems to have a lot of customizations etc going on in it, what’s the speed metrix of the theme? How fast can it run on my website?
Hello Jolimensportal!
Thank you for your attention to our theme, really appreciated!
The performance of the site depends on various factors, server settings which appear to be the most important.
Please check the recommended server configuration for proper theme functioning:
-PHP version 5.6 and higher
-memory_limit – 128M
-max_execution_time – 120
-max_input_time – 60
-upload_max_filesize – 30M
-max_input_vars – 3000
Make sure your server is set up properly and the theme and content will be loaded correctly. Enough server configuration will also ensure fast speed and increase performance.
Also, we’ve checked our demo page here.
As you may see the loading time of the page is 2.67 s.
So in case you purchase the theme and encounter the issue with loading tie, you are always welcome to contact our support team via our support center and we’ll provide you with proper instruction and tips.
Regards, DFD Support Team
Hi, does the template support mailchimp?
Hello Jimmy_Tan!
Thank you for paying attention to our theme, really appreciated!
As for your question, the theme is compatible with Mailchimp plugin.
Regards, DFD Support Team
Is that “Subscribe to get notified!” using Mailchimp?
Jimmy_Tan, could you please specify your request.
Easy Forms for MailChimp and Mailchimp plugin with our theme.
Regards, DFD Support Team
Hi,
I have bought the Native Theme. I want to customize the featured image size in this theme on the Blog page. Currently, it is 675 / 450 but I want it to reduce by 25-30% to suit my needs (aspect ration can still be same).
What is the best way to go achieve this? I am technical so I can edit php files if you can tell which specific php file I should modify. I tried modifying inc/loop/post.php function get_simple_thumb and changing the width and height, but they didnt seem to help.
I have both dfd_native and dfd_native_child installed. Will appreciare your help.
Thanks Arvind
Hello Arvind!
Please submit a ticket in our support center and we’ll check it for you and provide you with proper instructions.
Regards, DFD Support Team
Bug dfd_videoplayer on line 128
Warning: A non-numeric value encountered in \wp-content\plugins\dfd-extensions\vc_custom\vc_templates\dfd_videoplayer.php on line 128
Hello talegal!
Could you please submit a ticket in our support center and we’ll check it for you and help you to get the issue resolved.
Regards, DFD Support Team
Hi
I need to put my customer links on my website for portfolio, how can I change the link to nofollow link from backend
https://gyazo.com/b6d2a969452000f18f8b9f88b056e229 （green url）Hello Wynn84365!
Please submit a ticket in our support center and we’ll check it for you to provide you with proper solution.
Regards, DFD Support Team
Hi
I have sent ticket, but no one reply.
Hello Wynn84365!
Thank you for informing us, actually our team replied the ticket received in 2 hours after receiving it and we requested our WP and FTP access details we’ll check what can be done to make nofollow links.
Waiting for the response.
You may also please get in touch with our team via this form so we could check the issue you’ve described and help you to get it sorted asap.
Regards, DFD Support Team
Hello Wynn84365!
We have emailed you back on all your support requests. Could you please check the emails and let us know.
Regards, DFD Support Team
Hi
I still have not for any information from your team after submitted the ticket. I have also left my email there ask your team email me directly.
Can you contact me with my email?
We have responded you to wynn@accessdesires.com 3 emails. As we can see you have emailed us the details required so our team is checking the request.
We’ll mail you back as soon as it’s possible.
Regards, DFD Support Team
Dear Sirs, I would like to buy the single Native license. Could I install the theme on my test website (domain x) and in a new moment to transfer on my client’s website (domain y)? Because my client has to keep his actual website during my design of the new website (and the domain has to be the same) I look forward to receiving your reply soon. Best regards, Michela Magelli
Hello Michela!
You may use the theme on the dev-site and then move it to the client’s website.
According to envato rules, one purchase code = one ready project.
Please find more details in this post:
themeforest.net/licenses/standard
Please, let us know if there is anything we can help you with.
Regards, DFD Support Team
Hi,
First of all congratulations on this beautiful theme. I only have one problem: Panel option in Theme options loads very hard. Can you help me?
Best regards,
David
Hello David!
Thank you for kind reply, really appreciated!
The loading time mostly depends on server values, so to be able to help you, please submit a ticket here: http://nativewptheme.net/support/support-ticket and our team will check it for you.
Regards, DFD Support Team
Hi there,
I am struggling to configure the heading? seems very complicated to do such a simple thing?
Site is – www.pastimescollectables.co.uk
Hello Msharron!
Thank you for your contacting us!
As for your request, could you please submit a ticket in our support center so our team could check your site and setting and provide you with proper instructions.
Looking forward to your ticket!
Regards, DFD Support Team
Hi, please assist with changing my site logo. I have tried everything in my own power but it it still reflects as “Agency”
Many thanks Lauren
Hello Lauren!
Please submit a ticket in our support center http://nativewptheme.net/support/support-ticket so our team will be able to check site serttings and help you to get the issue resolved.
Regarda, DFD Support Team
Demo data wont import for anything
Hello digitalslc!
Please, submit a ticket in our support center – http://nativewptheme.net/support/support-ticket – so we could check the issue and help you with demo installation.
Regards, DFD Support Team
Heyyyy awesome DFD! curious, I finished my Native client site but the contact (so cool how you designed all those style options!) form goes to spam folder and it looks like this http://imgur.com/a/ZNwII How can i fix pls?
Hello sterlingwilliam!
As for the issue with email content, pleaae set the correct mail tags as described here: http://nativewptheme.net/support/knowledge-base/contact-form-mail-tags
As regards, spam, please ask your hosting provider to check if your email address is not added to soam filters.
Regards, DFD Support Team
Wow that was a quick response and on a Saturday Night (well here in LA)! YES the mail tags worked great BIG UPS DFD Fam (such cool contact form options you have, was hoping to be able to use, awesome)!!
Glad to know that we are helpful to you and that the issue haa been resolved:)
Wishing you a great weekend!
Regards, DFD Support Team
MUCH APPRECIATION and Respects100 #NativeROCKS as does amazing support BEST to the weekend and 2017!$
Thank you so much:-)
Regards, DFD Support Team
Hi
I have installed the theme, but I could not find the layouts from pages:
http://nativewptheme.net/pages/about-our-company-1/ http://nativewptheme.net/pages/about-our-company-3/ http://nativewptheme.net/pages/contact-us-1/Could you help me add in?
Hello wynn84365!
Please navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder.
If our help is needed, could you please submit a ticket in our support center (http://nativewptheme.net/support/support-ticket) and we will try to help you.
Regards, DFD Support Team
We are facing white space issue below the homepage slider. so how can we set same page, Template = For one page scroll (For Desktop) & template = for page builder (For Mobile).
Hello Narmadatech!
Thank you for your contacting us!
As for your request, could you please submit a ticket in our support center so our team could check your site and setting and provide you with proper instructions to get the issue resolved asap.
Looking forward to your ticket!
Regards, DFD Support Team
Hi,
After importing the 12th demo template, the page imported shows as blank on the frontend. But in the backend, it has all the elements in visual composer. Please help. Thanks.
http://www.ciereynolds.com/Also, your demo theme seems slow to load: https://gtmetrix.com/reports/nativewptheme.net/8DND5XTe
Hello Cvos!
Please submit a ticket in our support center and we’ll check it for you and help you to get the issue resolved.
The performance of the site depends on various factors, server settings which appear to be the most important.
So we’ll test them for you as well to provide you with useful tips on speed optimization.
Regards, DFD Support Team
Hi, I try to insert html in description field – portfolio but it does not assume html, how can I do?
Description page example: http://umsoprodealegria.ibername.com/~demos/demodgnew.com/portfolio/maputo-bay
Thanks
Hello jdgranja!
Could you please let us check the description you’re using to be able to help you.
Please submit a ticket in our support center – http://nativewptheme.net/support/support-ticket – and our team will check it for you.
Regards, DFD Support Team
Hi!, it is possible put a slider replacing a big image on header in this theme: http://nativewptheme.net/eighteenth
https://www.dropbox.com/s/13ebhry7qqaxgrz/slider.jpg?dl=0Thanks
Hello noodle2!
Thank you for your attention to our theme!
Surely, you can replace all the content on the demos with yours.
All the images, textual content as well as color schemes are customizable.
Regards, DFD Support Team
Ok! thanks
No problem!
Glad to be helpful to you!
Regards, DFD Support Team
Hi there, can you guys send me the link to the psd files? I thought they would be included within the next native theme update? Thx
My mail is s.schaffert@team2digital.de
Hello Ti6!
Please submit a ticket in our support center and we'll be able to provide you with the requested link.Regards, DFD Support Team
Hello, At first it’s a great theme with many great features. Good work. My big problem is with logo. How can i change logo site? Bacause now when I change logo in “theme option” and i did it many times with different logos and also i use “killer cache” it’s nothing happend. I still see only old logo in top menu. Where do i need change logo exept “theme option>general option”? Also i need to mention when i delete orginal logo and change logo in “theme option>general option” I can see only missing logo.
Hello born2design_pl!
Thank you for your kind words, really appreciated!
As for your request, could you please submit a ticket in our support center so our team could check your site and setting and provide you with proper instructions to get the issue resolved asap.
Looking forward to your ticket!
Regards, DFD Support Team
Thank you for your help but i found, thanks to help documentation. I needed to change logo in header options and builder. And I need to say this second time i’m impressed how big is this theme.
Thank you for your reply!
Glad to know that our documentation was helpful to you! In case any questions, please, let us know!
Regards, DFD Support Team
