604 comments found.
Accent color not working, I really need support for my ticket asap, Thank You.
Dear Customer,
Thank you for purchasing the theme!
Please check your ticket.
Best Regards,
Hi i already tried your suggestion about memory limit but it’s not working for me 
please check my reply #1256345, Thank you
Dear Customer,
Sure, the issue has been solved in your ticket!
Thank you for choosing our theme!
Hi Guys,
How do I link an appointment to a product.
Whenever I select “booked appointment service” on a product and try to view the product afterwards it brings up an error page.
Dear Vernaire,
What kind of error exactly do you get? Please submit the support ticket at https://themerex.ticksy.com/ with the error text and the site login credentials to get help from our support team on this matter.
Best Regards,
Hi Guys,
For some reason I am unable to find the dummy page for the classic blog view after importing the dummy data. Can you help please?
Additionally, there appears to be a bug on the single product layout, it is listing the incorrect product in the header.
Dear Vernaire,
The issue needs to be investigated closer on your website. Could you please submit the support ticket at https://themerex.ticksy.com to get some help and assistance from our professional support team on this matter.
Best Regards,
Hi there!
It’s written that your theme supports WPML, but there is no chance to translate service items! Please provide me some solution to this asap!
Thanks!
Dear Shadowerr,
Thank you for purchasing the theme!
Could you please specify which issues exactly you are experiencing with the translation in a support ticket at https://themerex.ticksy.com to get assistance from our professional support team.. Please make sure to submit your site URL and Wordpress admin login as well as the screenshot, that illustrates the issue.
Best Regards,
Hi, sometimes when I click the menu items, the pop-up does not show up. I get this error:
‘Error occurs in AJAX search! Please, type your query and press search icon for the traditional search way.’
Is there any setting I can change to solve this?
Thnx!
Dear Customer,
Thank you for purchasing the theme!
Could you please submit the support ticket at https://themerex.ticksy.com with your site URL and Wordpress admin login so that we can see the issue live and are able to make some research to see what causes the issue.
Best Regards,
Does the site come with a register page and login page for site users?
How about a forgot password page?
Dear Customer,
Thank you for purchasing the theme!
The login option is available for the Regular Top Panel style which you can select in Appearance – Theme Options – Header in admin http://prntscr.com/fx2wh3
Then activate these options in Appearance – Theme Options – Header http://prntscr.com/fx2tyn
And you will get the login option in the header:
http://prntscr.com/fx2yx3 Here is the screenshot of ‘forgot a password’ page: http://prntscr.com/fx2z3bBest Regards,
Thank you for the fast response. I’ve enabled the “regular” header and it shows the register and login options, but when I click the links, nothing happens. #popup_login & #popup_registration do not seem to do anything.
Is there something else I need to enable to ensure the links work properly?
Finally, when I select “original” in the header section, the cart disappears. How do I re-add the cart icon to the “original” header?
Thanks in advance.
Dear Customer,
The issue needs to be investigated closer. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin credentials to get help from our professional support team.
Best Regards,
Hi Guys,
How do I get the product description to show under a product, as shown in the “Home Page 1” demo. I have added an “Essential Grid” but it does not show the product price.
Dear Vernaire,
The issue needs to be investigated closer. Could you please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin credentials to get help from our professional support team.
Best Regards,
Hi Guys,
How do I adjust the size of the logo and upload my logo to the header? It allows me to upload the logo to the header when it is fixed, but the logo is squashed and is not displayed when you enter the site.
Additionally, how do I change the colour of the line that appears under the menu tab for the page that I am currently on?
Dear Vernaire,
Thank you for purchasing the theme!
To increase the logo size, please add this piece of code to Theme Options – Custom CSS in your admin:
.logo img { width: 27em !important; }
Please go to Appearance – Fonts And Colors – Original Color theme and change the Accent Color here http://prntscr.com/fwc8s3
If the issues still persist, please feel free to submit the support ticket at https://themerex.ticksy.com/ with your site URL and the credentials so that our professional team can help.
Best Regards,
I have a problem and i cannot use support. I select this theme in ticksy, paste licence code and it tells me that this code is for different product. Support is running out so it is a big problem for me
Dear Customer,
Thank you for purchasing the theme!
There is the HTML version of the theme available as well. You have bought the Wordpress theme version, so please make sure you select Jacqueline | Spa Massage Salon Theme , not Jacqueline | Spa Massage Salon Site Template.
Best Regards,
Melissa, I am here requesting the PSD files again. 3rd/4th times a charm 
Please email them per purchase instructions at sisterbuttahs@gmail.com
Dear Elyles,
Sure, we are happy to provide you with the theme PSD files. Please submit the ticket with your Purchase code for Jacqueline theme at https://themerex.ticksy.com/ (if your support has expired, in order to submit the ticket, please select the pre-sales thread) or email the Purchase Code to mooremel30@gmail.com
Best Regards,
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket at this link: https://mockingbird.ticksy.com/
Best regards.
Hi, Im looking to purchase the theme but wanted to know if it is possible to link our team to the booking form so that clients can choose a therapist before booking.
Dear Customer,
Thank you for your interest in our theme!
An Appointment Booking plugin is added into the theme as a third-party plugin just to let you easily manage your appointments. So all the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/ Please check Custom Calendars and Custom Fields thread from this link.
Best Regards,
Hi, we are so happy with your page, but we have a problem with the language. When I show the a appointments(bookings, calendar etc) it´s only in English, how I can change the language? because my clients are spanish. Thanks
Dear Customer,
Thank you for purchasing the theme and we are happy to hear you liked it! 
To translate the Booked Calendar, please edit the .po file located in wp-content/plugins/booked/languages directory on FTP with Poedit. Please check this link to learn more on working with .po files https://themerex.ticksy.com/article/2369 Please note the booked .po file title format – the booked .po file should be called booked-en_US.po, where en_US is your language indentificator.
If there are any issues with editing the po file, please feel free to submit the support ticket at https://themerex.ticksy.com to get some professional help from our support team,
Best Regards,
I find it hard to believe your theme doesn’t use Contact Form 7.
I’d say the last 20 themes I’ve purchased use it, and it’s up and running in a few clicks literally. I just took it as a given that your theme would have that option also, but was wrong.
I actually wouldn’t have purchased this theme had I known that it is impossible to customize the contact form area.
You should look into adding it to the theme in the future, or at the very least updating your documentation to actually explain how to get the contact form working.
Your theme is extremely counterintuitive. It is difficult to customize your theme options in general (colours, fonts, etc.) and specifically the contact form area (still can’t get it working). Also, your visual composer sections are really odd (Block Container, Columns>Column, Services, Empty Space, etc.). I’ve been using VC for years and have never had this much trouble with simple customization.
Dear Customer,
There is no any reference to the Contact Form 7 plugin on the theme description page or in the theme documentation which is available online here http://jacqueline.themerex.net/doc/ and can be checked before the purchase.
The forms in the theme are created with the help of trx_form shortcode. But you can also install the Contact Form 7 plugin into Plugins – Installed Plugins in admin and use it in the theme instead of the default forms.
As for the default contact forms customization, we are going to include more detailed instructions on how to customize them in the next theme update. You can see 3 different styles to select from for the form element in Visual composer http://prntscr.com/fo8lse . You can also create your custom form following these steps: Select Custom form style for the contact Form and Save Changes http://prntscr.com/eemzy2. Then click the ’+’ mark inside the Contact Form element and add ‘form item custom field element’ http://prntscr.com/een0ag Fill in the field title and label etc info for the form item custom field element: http://prntscr.com/eemzm6 . As for the form fields editing and translation, please check this video tutorial to learn more on the procedure: https://www.youtube.com/watch?v=aXFvCXp2EVc&feature=youtu.beAs for the Visual Composer elements, there are screenshots of VC’s backend editor, available in the online documentation here http://jacqueline.themerex.net/doc/, which you can always check before the purchase in order to get the better understanding of the layout and features.
There is the professional support team which is also available to help you with any issues you are experiencing. Please feel free to submit the support ticket to https://themerex.ticksy.com/ to get any help or assistance on contact forms, visual composer elments editing etc or any other questions, issues or difficulties. We are more than happy to assist and answer all your questions in order to help you and make you one of our happy customers!
Best Regards,
I am certainly not inexperienced in customizing Wordpress websites. And I’m sorry to say it is taking me three times as long to customize as any other theme I’ve purchased to date.
For example, in customizing the homepage demo content, the about us text is linked to services, which makes it troublesome to drag and drop certain elements. You can’t search through the page for certain words on the back-end editor (as you normally would be able to with any other VC customization).
I am not saying that I looked through the documentation before I purchased the theme. If I had, I wouldn’t have purchased it. What I am saying is that I assumed this theme, like the last 10 I’ve purchased for instance, would follow a certain level of consistency.
Your theme is incredibly difficult to customize and also very counter-intuitive. I’m hoping that my comments might help you update the theme in the future to make it more user friendly
Dear Customer,
We appreciate your suggestions!
The detailed documentation is available online in order to give customers the idea of the theme functionality and features before the purchase, so it is highly recommended to check the documentation!
The about us text is added as a caption to the service block which is a totally normal practice for the blocks in Visual Composer: http://prntscr.com/fpxgz5Besides, all information and screenshots of the homepage VC backend structure is available in the documentation online before the purchase: http://prntscr.com/fpxhho, so the theme is exactly as advertised.
There is also the professional support team to help with any difficulties or issues, which is available at https://themerex.ticksy.com/ . Please feel free to submit the support ticket with any questions you might have in order to get some qualified assistance and help!
Best Regards,
Hi, Purchased theme and when installing via upload theme, I get the below. Have checked with hosting provider who advised there is no capacity restriction on server.
Can you help advise?
Request Entity Too Large
The requested resource /wp-admin/update.php does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit. Apache Server at anassaretreats.com Port 80
Dear Jpharo,
Thank you for purchasing the theme!
Please try unzipping the jacqueline.zip folder and upload it via FTP to wp-content/themes directory.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ providing us with your Wordpress admin login and FTP credentials so that we can investigate the issue closer.
Best Regards,
thank you!
Dear Jpharo,
Sure, you are more than welcome! Happy to help!
I have a problem with newsletter. When I would like to subscribe to the newsletter, I get an error “Error send message!” . what’s the problem ? PHP version ? I use PHP 5.3
I will add that on the server on which I built the service, everything works fine. Once transferred to another server with the correct domain newsletter will not work
Dear Sirkus,
The reply has been provided in your ticket.
Best Regards,
Great theme! However, I cannot get the Pollaroid Gallery to work. Where do I have to change these images?
Thnx in advance!
Danny
Nevermind, got it.
Dear Danny,
This is great! Glad to hear you were able to figure out the solution on your own!
Best Regards,
Hi, Where can i find the Appointment Booking plugin? Thanks
Dear Customer,
Thank you for purchasing the theme!
Please click ‘Begin Installing Plugins’ in the window at the top of your admin in order to install this plugin and others. Please check this documentation thread for more detailed instructions and screenshots on plugins installation http://jacqueline.themerex.net/doc/#plugins_installation
Best Regards,
Pre sales question. On Home 1 view, near the bottom appears 3- 4 products from the store. Is there a way to show the products but link them to the actual store in another website? (avoiding using the integrated shopping cart)
Dear Alexgab,
Thank you for your in interest in our theme!
The ‘Our Products’ section you see on Home-1 is created with the help of the Essential Grid layout, which is set to display the posts from Products section in your admin with the post link automatically, there is no way to assign the custom links to the product posts. However, there is the Custom Services shortcode you can use in order to achieve the desired and assign the custom link to the image.
You can add the services section using Visual Composer and put a tick next to ‘Custom Services’ option like this http://prntscr.com/ddn050
Then add the Services Item to the Services Shortcode clicking the ’+’ mark http://prntscr.com/ddn0w3
Then specify the title, the image, the Read More link text and the URL for the Custom Services item http://prntscr.com/ffg3wk and you will get the block looking like this: http://prntscr.com/ffg69n, which is pretty similar to the default Our Products section layout, created with Essential Grid.
Best Regards,
thank you so much!
Dear Alexgab,
Sure, happy to help!
one ore thing. Watching your demo on a smartphone, the menu is way too small. Is there a way to increase the size of it?
Dear Alexgab,
Sure, the mobile menu size can also be increased and our support team will help you with it!
Best Regards,
thanx!
Dear Alexgab,
Sure, warm welcome!
Hi, how can I change size of white boxes on services blocks (in demo are “Deal Of Week”, “Special Gifts”, “Book Now”). Thanks
Dear Customer,
Thank you for purchasing the theme!
The issue has been addressed in your ticket. Please check.
Best Regards,
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