118 comments found.
This comment is for public buyer, theme is not getting update and dont buy until the new update arrive.. here is the settings for my theme : http://prntscr.com/l69e6i
Just we have changed our demo server that’s why missing image path. Please contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so can check it all your theme related issue.
the answer is insane, they asking me to pay 24 usd to renew support, i am not asking for personal support, and i never asked anything, but your theme which is 40 usd now, i bought for 60 usd, after wordpress latest update your theme is not compatible, you peoples check it yourself just install theme and watch out the theme setting page, all is crashed there. Atleast update your theme and make it compatible with new version of wordpress and woocommerce.
Please provide your ticket ID so we can assign on first priority and fix your issue.
Here is the ticket id : 6517 Once i received a valid answer , i will change my review, and give you a good feedback. Thank you
OK thanks. You will get update very soon via your ticket.
Your theme (Jewellery) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
What is the solution to it?
Ok, Already we have fixed this outdated file issue with theme package. Downloaded our upgraded theme package from your account https://themeforest.net/downloads Or contact to our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you.
Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question or issue.
Hi ..
i am interested in your jewelry theme, so the theme package contains demo setup ? i want replica of this theme ..
Thank you ..!!
Yes, Sample data included with theme package. Also we provide our theme installation service is free, After the place ordered submit a ticket with all your details at https://www.templatemela.com/support/
Hello, why your site is down? we cant open demo please help thank you
Yes, It is our demo server issue, It will be up within 24 hours.
Hi there, after updating Outdated WooCommerce files and latest theme my shop looks not in the way it was. Please check www.doernberger.ch. Also I recommend to rename the newest version with 1.1 or 1.2. . This would be help by activating the correct theme in the backend. Thanks for your feedback. Regards Simon
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Hi I want to sell jewels and I wish to propose to customize for a product 1/ the metal 2/ the gemstone. The picture will be actualized in real time AND the price of the product. Would it be possible with your theme ? Thanks for your answer.
I want something similar to the options of this website : https://www.gemmyo.com/bague-or-blanc-18-cts-diamant-gemmiaou-diamant.html
You can specify material and gemstone, price and photos are actualized in real time.
Our theme fully support to wooCommerce all features and modules. so first of all check it all your store requirement with woocommerce default theme. But we are not provide any extra feature or plugin with theme.
Dont buy it. The template is very old and outdated, does not do all that it says. It’s all with shortcodes that do not work. It certainly does not worth 59$. I want my money back. NOW.
This theme fully support to latest version of wordpress and woocommerce. If you are not able to install theme then contact our technical team with all your details at https://www.templatemela.com/support/ they can perfectly install theme on your store and check it all your theme related issue. we provide six months free support to any theme related bug.
A template must be easy and user-friendly as possible. From very first set-up your template has problems with basic settings such as woocommerce, Typography, Shortcodes issues. If I must call the technical department at the very fisrt, that means the template has issues. And i was suspicious before i purchased because all user comments speaks for best support. That means everybody had a problem. This template was hard to work. No thanks.
If there any theme related issue or bug then our technical team fix all your issue. Also they can upgrade theme with improved theme quality.
Your response is very late on ticket system i have installed theme on sarheed.com but see the product page the addition images are not assigned properly.
after seeing your image on tutorial file:///C:/Users/Sarheed%20Jewels/Desktop/themeforest-8778747-jewellery-woocommerce-responsive-theme/Documentation/files/images/woo_products.jpg there is enable light box option, i do not have this option why>?
i have fixed it by myself by adding this code to woocommerce function Please update your theme sir add_action( ‘after_setup_theme’, ‘yourtheme_setup’ );
function yourtheme_setup() { add_theme_support( ‘wc-product-gallery-zoom’ ); add_theme_support( ‘wc-product-gallery-lightbox’ ); add_theme_support( ‘wc-product-gallery-slider’ ); }
OK Thanks. We will inform to our technical team. Still any technical question or issue with our theme please feel free to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
hello, can i get the php scripted version of this template ?
No, This theme fully support to wooCommerce platform only.
Hi there
When i use the homepage template the page is messed, Boxed layout doesnt work, non of the options seem to work either. please advise. thanks
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can check it all your theme related issue.
Hello, i bought this theme but.. when i try import demostore.wordpres.XML many error appear..
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your server and check it all your theme related issue.
Hello, this is my Ticket ID #ROP-988-73226 Urgent please assist ASAP
Yes, We have assign your ticket on first priority so you will get update very soon via your ticket.
Hi, I can not find where to change the writing on the links, categories Featured (Pendants, Solitaire jewelery) of the Home page on the topic Jewellery & Theme Templates / Temeforest. Thank you as of now.
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can help you about all your technical question or issue.
Salve,non riesco a trovare dove cambiare la scritta sul link , categorie in vetrina (Pendants, Solitaire Jewelery) della pagina Home sul tema Jewellery Templates & Theme/ Temeforest. Vi ringrazio fin d’ora.
Just you need to submit a ticket with all your details https://www.templatemela.com/support/ so our technical team guide you about all your technical question or changes.
Would like to know any site made using the jewellery theme? I want real working sites .. how it is looking.
Sorry, We don’t have client store URL but after the perfectly install them your store will look same as our demo store. If any issue with our theme only then we will help you.
demos.templatemela.com/woo/WCM01/ your demo don’t work
Theme demo working fine here http://demos.templatemela.com/woo/WCM01/WCM010017/
Hi im just checking the template before buying it, and i have noticed that when i add a product to the cart, its disappear and i cannot continue to the checkout page
Here add to cart button with checkout page working fine, Please use any other browsers and check it. This theme fully support to wooCommerce all default features and plugin. Still any technical question or issue with theme please feel free to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
One of my customer bought this theme today and I am not able to import demo data, I tried 25 times to import demo content and it is not working. There is another way to install the demo, do you have a demo backup for files and database that can be used to install on a new hosting account ?
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or issue.
Hi can you tell him is there a section for social media links as I can’t find one?
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your server and check it all your theme related issue.
Hi there, I purchased this theme and it was working fine until recently. My Shop page products have become misaligned and are not filling each row .I have found no tutorial or way to correct this, please provide assistance: http://www.asoultoheart.com/shop/
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can check it all your theme related issue.
