1114 comments found.
Hi,
Is there any latest update of this theme? Because in WooCommerce 3.2.2, I saw this message: rttheme18/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0
Thanks.
Hi,
There is going to be a new update soon but you can ignore the message as there is no important change with the file.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi,
Thanks for your quick reply! Will waiting for latest update. 
Hi,
I have saw two error in error_log. Are these related with this theme?
1. PHP Warning: call_user_func() expects parameter 1 to be a valid callback, no array or string given in /home/XXX/public_html/wp-content/themes/rttheme18/woocommerce/single-product/tabs/tabs.php on line 61
2. The WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.
Thanks.
Hi, There is going to be another update soon for WordPress 4.9 and we’ll check these lines too.
Best Regards
Hi, I try to save my website on the home screen of my iPhone and my iPad, as a home screen button and it works, but I see no option to have the logo inside the button, instead of a screen shot of my home page.
Is there a way to achieve that ? Otherwise, do you plan to create an option in the settings to insert logo icons specifically for mobiles, like many themes do now ?
Thanks in advance for answering.
Hi,
Did you try to use Appearance -> Customize -> Site Identity?
Or there are plugins for that https://wordpress.org/plugins/search/favicon/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
“Site Identity” was exactly what I was looking for ! 
This is quite a hidden feature, as far as most of the settings are in the theme settings. Maybe you should move it there …
Thanks for your help.
It is a native feature of WordPress, it was added with 4.2 if I’m not wrong. Glad to hear that helped
Hello. I would like to use this theme to create a 1 page layout. How would the theme navigate to the correct row from the main menu?
Hi,
Unfortunately, this theme doesn’t support one-page navigation. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I need to update the theme, is there an easy way to do this?
Hi, You can use the Envato Market plugin http://docs.rtthemes.com/document/updating-the-theme-envato-theme-updater/ other methods listed here https://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Logo question: on the mobile version, your demo shows the logo with a phone number under. The row is relatively small. On mine, the logo is MASSIVE (again, the issue is with the mobile version). How do I get it to look like yours? I’ve reduced the image from 512×512 to 200×200 but it’s not changed anything.
Hi,
You can use this custom css code (put it into RT-Theme 18 -> Styling Options -> Custom CSS)
@media only screen and (max-width:960px){
body #logo img {
width: 300px !important;
height: auto;
}
}
Play with the 300px value to change the width on mobile only.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
It’s made no difference regardless of which value I alter.
Can you add your website URL? Move this ticket to our support forum if it is private.
Hi, I don’t see the code. Please try to clear caches of the “W3 Total Cache” plugin.
Sorry. Try now?
No, still it is not there! By the way, what happened your images? http://www.valuehouse.com.au/my_content/uploads/2017/09/Curb-Appeal-1.jpg you better check them first!
Looks like clearing the cache and de-activating the caching plug-in wiped out the images! Sorted now. Could you look again please?
I still don’t see the code. Try to put the code into Customize -> Custom CSS
Done
Nope! Try to clear caches or leave it disabled while we working on it.
Man this is crazy. All caching plug-ins and extra security was disabled earlier. I don’t know what else to do.
It seems there is one left “Generated by Endurance Page Cache”
I’ve figured it out. The logo was square and I assumed it was placing the logo on the same background colour but….no. I’ve made the logo wider and it works! Sorry to bother. Really appreciate your efforts.
Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi,where does the following font URL coming from. We are upgrading to HTTPS and this if the only font url that user a non-secure absolute path: <link rel=’stylesheet’ id=’ls-google-fonts-css’ href=’http://fonts.googleapis.com/css?family=Lato:100,300,regular,700,900%7COpen+Sans:300%7CIndie+Flower:regular%7COswald:300,regular,700&subset=latin' type=’text/css’ media=’all’ />
Hi,
It looks like added by Layer Slider plugin. Which version you have installed? If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hello,
can you help me with styling the sub menu font and design? I can only change the regular top menu buttons in the RT Theme admin backend.
That would be great! Thank you!
Hi,
You can check this thread https://support-rt.com/forums/topic/submenu-color/#post-84032
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi. 2 odd problems: 1. I’ve only been using demo 13 (the octagon images) and sometimes when I change the image, the octagons come out weird shaped (like, half the octagon). 2. Whilst I can edit the text and images within the template, new rows I’ve added with content do not appear on the front-end page.
http://hifi1.redsquirreldesigns.com.auHi,
1) Use only square images for them. 2) It might be a cache issue. Did you try to clean the cache of W3 Total Cache after saving the template?
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Tolga
Hi, can i turn the theme to “election” kind of theme? i need home page that i can put candidate pictures, and in the bottom short info, is this possible? also to put some voting stuff?
Hi,
There are integrated team http://rttheme18.demo-rt.com/meet-the-team-3 , portfolio http://rttheme18.demo-rt.com/our-portfolio-2/ and product http://rttheme18.demo-rt.com/our-products/ post types. Those post types can be used a list as you want. ( permalinks are customizable )
If you don’t need the single, details pages, you can use the template builder to create column + text and image elements to create a grid like this.
There is no feature coming with the theme for voting.
Please feel free to ask if you have any further questions.
Best Regards, Tolga
Thank you so much!
Hello. Awesome looking theme. I’ve purchased it just so I can use the HOME page example 13 but I’ve installed the theme, imported demo content yet I can’t see how to switch between the different versions of the home page as seen in the demo. Help??
Update: I found a zip file on your site (demo-content13-14.zip) and imported it. But the default template in the Template Builder is the same. I still see nowhere that this new template is visible.
Update #2: ignore me, I’m a twat. Sorry…I was trying to import the zip file without realising it had to be unzipped and the txt file uploaded.
Hi, Glad to hear you have managed to solve it. Please do not hesitate to ask if you have any further questions by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes Best Regards
How can i make my site exactly like the demo http://rttheme18.demo-rt.com i have tried with xml file i get with package, but it doesn`t seem to contain exact same demo content.
Hi,
You’ll need to import demo templates and sliders also. The XML file that comes with the package is just for a clean-quick start. Here is all files and instructions you need http://support-rt.com/forums/topic/tutorial-demo-website-templates-sample-contents/
Thank you for purchasing our themes.
Best Regards
i will add woocommerce but the language is english and my site is dutch, how can i fix this?
Hi,
You can follow this tutorial https://docs.woocommerce.com/document/woocommerce-localization/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi there, I like this theme and Im thinking about a purchase. Unfortunately I cannot see a Checkout page preview here on themeforest. Please is there any other way to see how Checkout page of this theme look like? Thank you!
Hello,
Add a product to your cart then click the “checkout” button under the cart in the sidebar or there is a cart icon in the top bar of the theme.
WooCommerce Products: http://rttheme18.demo-rt.com/shop/ (online shop) Cart page: http://rttheme18.demo-rt.com/cart/ Checkout page: http://rttheme18.demo-rt.com/checkout/
If you are referring these products http://rttheme18.demo-rt.com/our-products/ (catalog only) they are only for catalog products, there is no cart and check out pages for them.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
do we delete?
rttheme18/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 3.1.0
cheers
Hi,
Yes, delete it. The theme doesn’t include the file in the newer versions. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi! Do you have plans to launch more embracing themes such as RT 18? I have the theme for my Human Resources company, but I want to change to something more modern. I do not want to stop using your themes.
Hi,
Yes, we have a new theme coming in a couple of weeks. Thank you for your kind interest. Best Regards
hi its me again is it possible to add new google fonts if yes how
Hi, You can follow this tutorial to learn how to add new fonts http://support-rt.com/forums/topic/adding-new-google-fonts/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hi all, i have problem when I try to edit the pages Template Builder and click on save the page just keep on rendering non stop with out updating the modifications pls help..tanx
Never mind ,, it was a mistake ,, a setting form the hosting provider
Glad to hear you have managed to solve it.
Hi,
It is a great theme, thank you.
I try to use support system in your website but when I try to register I get “Sorry, but that item purchase code has already been registered with another account. Please login to that account to continue, or create a new account with another purchase code.” error.
If I try to reset my password link I get “There is no user registered with that email address.” error. I use one e-mail address and I didn’t find anything in Spam mails.
And I really need a help for something. Thank you for your help.
Hello,
Please send us your purchase code through the contact form on this page https://themeforest.net/user/stmcan We’ll check it for you. Best Regards
Hello,
your theme displays a delivery time and delivery costs for a virtuell product (woocomerce), in the previous version it was not displayed.
Thanks André
Hello André,
We haven’t changed anything related to virtual products. It must be a WooCoomerce setting within the new version. Can you please check this documentation https://docs.woocommerce.com/document/digital-downloadable-product-handling/ also please make sure that it is not a plugin.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi,
Really an awesome theme! It’s possible to use product categories as catalog, without all the store options? I don´t want e-commerce, as if it were a catalog but with the options of category products
THx!
Can you give me more information about how template builder works? ThankYou I find it! THx!
Hello,
- Yes, you can create product categories as a catalog without online store features. http://rttheme18.demo-rt.com/our-products/ - You can check these videos to see how the template builder works http://rttheme18.demo-rt.com/customizing-with-template-builder/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards, Tolga
