2102 comments found.
The one page information in the documentation excludes how to get scrolling effect for links and buttons to different sections of the page
Hello Tolgaria, thanks for purchasing Thefox!
You need to use the ID of the section to your links / buttons.
For example if you have a section with the id “blog”, then use #blog for the buttons or links
If you need more help, please contact us on our support forum.
Regards
Hello Tolgaria,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience. 
Have a nice day!
Kind Regards,
Tranmautritam Team
Is possible to disable the link on the portfolio thumbnails ? Basically I didn’t want to link to the portfolio single page. I just need to show the items of a specific category – I know how to do that however I need to disable the link. Thanks
Hello Bruno,
Yes it’s possible by adding custom css, please contact our support team and make sure to give them the link of your portfolio page.
Thanks in advance.
Regards
hello, I purchased the theme already some time ago and created a website with it. for another project I want to use the One-Page style, but unfortunatelly I can just import “classic_content”, “business_content” and “trending_content”, but there is no “One_page_content” or something. Can you please help me with this? what do I miss? thanks in advance
Hello Mushroomarts,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Pre-sale question: Its possible showing images tiles after each other in single portfolio page? and its possible to have a portfolio menu in page project layout? Thanks.
Hello Ederwp, thanks for contacting us!
Do you mean to show all the images one after the other rather than in a carousel?
I am not sure to understand about the “portfolio menu” you are talking about.
If you can create a “Pre-sale” question on our support forum our support team should be able to reply with more information.
Regards
Showing images after each other like this: http://bridge39.qodeinteractive.com/portfolio_page/pale-skin-apparel/
This menu (http://i.imgur.com/pf0Jo5l.png) in page project layout.
Thanks
Hello Ederwp,
About the menu ( navigation ) in the page project layout it’s not included but really easy to include, if you buy the theme and contact our support team they will help you modify this part.
So yes, if you buy the theme and contact our support this is doable.
Do not hesitate to contact us if you have other questions.
Regards
Hi, i want to mark the section where i’m in the one page menu but it doesn’t work, i need your help, i have 4 licences and i need this for all 4 websites.
Please i really need your help, thank you.
Hello Juliansanb, thanks for using our theme!
Could you please contact our support team and give us all the information you can ( theme, plugins version link etc ).
Regards
I have bought this theme a time ago, I love it. I have never asked for support, but now I’m facing an issue when I upgraded Visual Composer to the latest version, the website gives me a 500 error. Help?
Hello Mauroiman, thanks for using Thefox!
Did you also updated the theme?
If you are using an old version of the theme with the newest version of the visual composer you will have some errors.
If updating the theme didn’t fixed the problem, please contact our support team.
Regards
Hi! I want to set up a one page site. Where do I find a good demo or download a template?
Hello Ericpaiva, thanks for purchasing Thefox!
You can import our main demo to get the one page template, if you only need the one page template you can contact our support forum and they will guide you on how to set the page.
You can also check the “One page” documentation here.
Regards
Looking to continue to use this theme but would like to know if the theme is PHP 7 compatible before I expand usage
Hello Ktshea29,
Yes, it’s compatible.
If you have any problems you can contact our support forum directly.
Regards
Hello tran, I was using ur template in a page im building and I found a bug I know my support has spired but I wanna let u know about a bug.
Y create rows with background colors normaly, but this is the first time I use the staff CPT, when I place an staff members, all the rows that have background colors gets removed its weird. Can u see that. thanks Rodrigo
HI rozuja
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, could you send me the code to align the menu (style 18) at center please? Thanks,
Hi StickingNetwork,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Any idea as to when you will have an update ready for the Visual Composer issue and not being able to edit anything???
Hello Rmt3030,
We released an update a week ago, update to 2.081 and you shouldn’t have any problems.
If you need help please contact our support team.
Regards
I just downloaded the new update an hour ago and installed but cant add anything in VC while editing a page….
And a side note this happened when I updated visual composer to 5.2 I also have the fox version 2.081 installed.
Please contact our support and make a list of the custom plugins you are currently using.
Regards
Created a ticket #1244544
Hi tranmautritam, I want to create the site exactly with same looks as http://anjelah.com/ which is using the http://thefoxwp.com/ theme but none of the demo content provided by you are matching the http://anjelah.com/
Is it the version issue of the tempalte as i am seeing http://anjelah.com/ to be using the version 1.20, please let me know asap as i am waiting for buying the tempalte just because of this reason.
Thanks in advance.
Regards, SpryOX
Hello SpryOX, thanks for contacting us!
This is not one of our demo template but you can create the same layout if needed.
For the purchase track part they are using an additional plugin.
Regards
Hello, I have a problem with the portfolio, I want to show a specific tag in the filter.
How can I do?
Thanks!
Hi adadesign,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
just updated visual composer plugin to latest version. Now some of the text is no longer showing on home page. (Thefox Landing page demo)
Hello Dreamstatedigital,
Make sure you also updated our theme.
If you need more help please contact our support forum.
Regards
Hi i try to reach support page yet i receive 502 error
Hello Gizemyucel, thanks for purchasing Thefox!
Currently Ticksy is doing a maintenace / update that’s why our support forum is not available currently, please retry later.
Sorry for the inconveniences.
Regards
Is there a way to create a packery style gallery that you can cycle through images with prettyphoto? Or is the simple gallery that this theme comes with my only option?
Hello Jdar,
If you want a packery style gallery you and be able to go through all images using prettyphoto you would need to use the portfolio to do this.
Do not hesitate to contact us if you have other questions.
Regards
Thank you for your response! However, I don’t think I phrased my question well enough the first time. Is there any way to to have a portfolio open to a gallery that shows the images in a different format (preferably masonry or packery) that is different from the basic portfolio page.
Example: - I’d like to have the actual photo gallery laid out like you have on your site at this url: http://thefoxtrending.wpengine.com/?page_id=97
Instead of having the individual standard layout that the theme uses for it’s “project” pages: url: http://thefoxtrending.wpengine.com/?portfolio=the-beauty
Hello again,
You can set your portfolio post to link to an other page that contains the images gallery or set the portfolio page layout as a “page” and built the content with the visual composer.
Please contact our support forum if you need more help.
Regards
Can one add video on the landing pages or home pages? I could not find a sample.
Hello Bigbankclub, thanks for contacting us!
Yes, you can add video as section background or directly in the page if needed.
Do not hesitate to contact us if you have other questions.
Regards
Hi there, I’m still waiting on reply to ticket #1220281 from 6 days ago. Please address at your nearest convenience.
Hello Arke1,
First sorry about this and also thanks for letting us know, does your other tickets ( if you have some ) has been replied too? We sometimes have problem with ticksy support.
Anyway our team support is online know and I will let them know about your ticket.
Again sorry for the inconveniences.
Regards
Hi, could you help me? I would like to align the menu in the center.
Thanks
Hello StickingNetwork,
You can choose the centered menu header type from Thefox > Header styling, then change header layout.
If you need more help, please contact our support forum.
Regards
hi, There is Pragraph and icon at the visual composer 5.2 color error. it is hexagon parameter.
Hello Shrazweb,
Could you please create a ticket on our support forum and give us more information about the theme and plugins version you are currently using.
Thanks in advance!
Regards
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