Discussion on TheFox | Responsive Multi-Purpose WordPress Theme

tranmautritam

tranmautritam supports this item

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1728 comments found.

Hi team, Our support code is not working after accidentally de registering the site. Help us to quick fix.

Hello Sygmaster,

Please contact our support team under “License registration” category.

Kind regards

Hi,

After updating to the latest version 3.6.1 it looks like I am missing components likt the blog option.

Regards, Richard

Hello SocialPepper,

You should be able to register and create a ticket under License registration problem even if your support status is not valid anymore.

Best regards

Thanks, I just created a ticket.

Our team will be back to you soon!

Best regards

jorisvs

jorisvs Purchased

Hi,

My The Fox theme is in developer mode which causes some problems. I can’t change anything? Is this because my license has expired? I was in the understanding that only the support would expire but not the theme?

Do i need to renew my support of buy a new license or is there anything else i can do?

Thanks in advance

Hello Jorisvs,

You just need to update the theme ( You can use the envato market plugin )

Then from Thefox > License, put the your license number and register the theme.

This will fix the problem.

If you have more questions, you can contact our support team under the “License registration problem” category ( you don’t need active support to do this )

Do not hesitate to re-contact us if you have more questions.

Regards

jorisvs

jorisvs Purchased

Hello,

I’ve tried to update the theme (with succes i think) but the theme is still in developer mode. I’am willing to buy a new support licence but i do really need this problem to be solved.

What is the best way to solve the problem at this point?

Regards

Hello Jorisvs,

We can’t tell without having access to the dashboard, if you can contact our support and give us more information our team should be able to help you.

Kind regards

I use TheFox and every time i get the message “New WordPress Theme Cesis has been released on Themeforest. Front-end editing, Powerful Theme options & Faster than any other theme on the market. Check it now” i click it away but it comes back after every screen. Pretty annoying!

Hello Progressed,

Please update the theme to the latest version using this plugin envato market place.

Kind regards

wbphoto

wbphoto Purchased

Sometime during a previous update WP Bakery has stopped functioning. When I click on items to add to the page nothing happens. Any thoughts as to why it stopped working? A possible solution?

Hello wbphoto,

Please try to update the theme, then from Appearance > Install plugins try to update the WP bakery page builder.

You may need to activate the theme license to be able to get access to the bundle plugins.

Kind regards

BC_APP

BC_APP Purchased

Really bummed about tranmautritam over the past 6 months or so… Your support has gone in the toilet. I’ve bought this theme for a few domains under several businesses and had a great experience in the past but lately I’m getting long wait times and having to chase up simple tickets http://prntscr.com/m9v153 this ticket for example was opened in November… My support has now expired and with no help on this ticket and very slow help on others. I really like your themes and your support in the past has been amazing, not sure what happened…

Hello BC_APP,

Can you please tell us the ticket number, we had some issues with ticksy for the past months some ticket don’t send the notice mail like it should or don’t appear at need a reply.

Please give us the ticket number and your the account name you have used for ticksy.

Sorry for the inconvenience and thanks for your patience.

Kind regards

BC_APP

BC_APP Purchased

Thanks. The ticket is – PRIVATE TICKET #1782880

Happy for you to create a draft page to test. (ignore the staging site)

Thanks for the additional information.

Our team will get back to you within a day!

Again sorry for the inconvenience.

Kind regards

ezzittech

ezzittech Purchased

How to add a table in text block using test mode? I want to add a customized table as I want, NOT the table tool available with other visual composer tool…s

Hello Ezzittech,

If you have updated wordpress to 5.0 then you need to install the classic editor plugin in order to use the classic text mode of WordPress.

Kind regards

Yes I already updated the version of wordpress to 5.0, and using classic editor, but there is no way to add tables

Hello Ezzittech,

Can you please contact our support team?

Kind regards

Hello , This really embarrassing I have buy your theme but your theme purchase code is not getting verified , showing error , I do not want support at least your theme should work properly

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