77 comments found.
Is this theme compatible with polylang?
Hello Karv,
The theme is compatible with WPML but you can migrate it to Polylang.
Regards
I have seen the demo, the property is sold not with woocommerce. can i sell property with woocommerce in this theme?
Hello,
Although in our demo the houses aren’t sold through WooCommerce, you can create products with this plugin and sell property but it will take customisations in the single house page to redirect the client to the cart.
Let us know if is anything we can help you with !
Hi, If I understand correctly the booking system just send an Email but Is it possible to block/disable some date in the calendar for each property ? Thanks
Hello FlorentJ,
We use Contact Form 7 plugin for the booking form. This would be a custom request to display specific dates because the theme does not cover.
Regards
Ok thanks for your fast response 
Hello,
I really like your theme but I still have some presales questions:
1. I want to send an email and an invoice to my customer who paid for a submission, for example for one year. Does the theme provide such a feature?Does everyone receive an invoice or can everyone download his invoice from login area? 2. If there is an invoice system, is it possible to send automatically their invoice? 3. Is it possible to add a woocommerce invoice plugin that works fine with your theme, for example: https://de.wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/?
Thank you.
Regards Ralf
Hello rs1980,
Thank you for your interest in our product !
The system for booking/renting is by sending a form to the administrator of the website which he will manage the offers and contact the future buyer. In this case, there are no invoice showing as no submission is paid with WooCommerce.
The purpose of this design was to advertise rental companies and to showcase their houses.
Regards
Hello, how do I change the currency being on the left side of the property?
Hello Resorption,
Thank you for purchasing our theme !
Send us a ticket at modeltheme.ticksy.com with your request and WP log in information.
Regards
You’ve ignored me all day
Hello Resorption,
We were not in the office over the weekend and haven’t be able to respond to you as soon as possible.
I will reply to your ticket today.
Regards
Hi! I like this theme however I need the search options of type, pets and search is this possible? Can I set a selection of featured properties on the homepage? Is there a user-friendly property submission page or is adding houses managed through the backend? Also… The demo properties for rent on the homepage are very stretched in Safari will this be fixed soon? Thanks Glen
Hello GTCDesign,
The search option and the selection of featured properties can only be changed in the back-end of the page, the code itself.
The adding of the houses are only made trough the author dashboard, you can grant permission to users to check and add houses ,too.
We will have a look at this issue, thank you for pointing this to us !
Regards,
- Andrada from Modeltheme
Hello, I installed theme on my server, but it looks like Map is not working. Can you please suggest where we have to update google map API key?
Thanks
Hello amirkhalighi,
Please provide your WP log in information and the FTP credentials to our email address : support@modeltheme.com to have a look at this request.
Regards,
- Andrada from Modeltheme
How can I edit footer text? I can’t find any way to edit it… Please: help me! Thanks!
Hello giampierof911,
Take a look at the open ticket, I responded to you there.
Need to translate all theme in Italian Language.
I use LOCO TRANSLATE, but it doesn’t find a lot of words or phrases (eg.: “CHOOSE HOUSE SCOPE” and all other field of search engine on home page).
How can I fix this issue?
Thanks!
Hello giampierof911,
Please send us a ticket modeltheme.ticksy.com with your website and the user/password information to have it checked.
Regards,
- Andrada from Modeltheme
Your website is down at the moment. Please: fix my issue or I will forward a refund request. Thanks [IS VERY URGENT!!!!!!]
Hello giampierof991,
The Ticksy platform is experiencing some issue with it’s server. Send us a message at support@modeltheme.com with the informations.
Regards,
- Andrada from Modeltheme
hi guys i need to know if this theme its possible to have in spanish
Hi,
Yes, the theme is fully translatable as it comes with .POT translation file. The theme is compatible with WPML – The WordPress Multilingual Plugin, but you can also use Loco Translate plugin, which is FREE from wordpress.org https://ro.wordpress.org/plugins/loco-translate/
For any other questions I will be glad to answer 
Regards!
Interested in buying. Is it compatable with qTranlsate-X plugin or what are the multiple language options? Thanks
Hello IgorLavresh,
It just been tested with qTranslate-X and seems to be compatible. Also, another plugins like WPML and Loco Translate are also known to work with our theme.
Regards,
- Andrada from Modeltheme
New Version Looking Good. WIll Buy Soon!
Friend, there is no Listing Submission Option. Why?
Hello Paiyasaravanan,
Our theme, UrbanPoint, have been designed to serve companies or agencies with a need for presentation and a place to add own properties. The Market Place system haven’t been implemented , but is a suggestion worth keeping in mind.
If you have any questions left, please let me know!
Regards,
- Andrada from Modeltheme
I love this theme and very interested in buying it. Worried that it is a little new. I usually wait for a theme to be around awhile. But I love it so I’m asking anyway. I noticed when I pulled it up on an iPad the pictures on the demo are stretched longways and when I rotate the iPad the stretch is worst. Is this just the demo or does the responsiveness need tweaking. Looks like an easy fix, I hope. I will pull it up on a iphone next.
Hello campbel9,
Thank you for your interest !
Although the theme is pretty new, the support team will assist in any issues or questions you have . We appreciate when the problem in pointed out to us , so we can update our theme and make it even greater.
If you have any questions left, let me know.
Regards,
- Andrada from Modeltheme
Also meant to ask, if you buy the theme do you get the rights to the pictures in the demo?
Hello campbel9,
We do not have the permission to sell the images along with our theme; they are only used for advertising purposes.
Hi
another question
I check site’s demo and single property page
Can you relocate the map under Features section
and insted of the map show the photos of property
because now it is hard to locate the photos of the property on the page
Regards maxvit
Hello maxvit,
Yes, we can relocate the Map under the Features section but also, on the same single House page, can be integrated the Map and the images.
Pictures can be included in the content of the Car Description by simply adding a Media item.
Regards,
- Andrada from Modeltheme
Hi
Pre sale question
Does your theme support localisation using .po and .mo files?
Hello maxvit,
Thank you for your interest in our theme !
Yes, the theme support language localisation with .po and .mo extension.
Regards,
- Andrada from Modeltheme
Hi, When I went to import the demo, none of them is the one seeing in your demo. Can you please assist with this. Thank you.
Hello norrismj,
Please create a new ticket at modeltheme.ticksy.com and provide us with your domain name and the WP log in information. Thank you !
Regards,
- Andrada from Modeltheme
I have just installed this template but unable to import demo data and slider. It keep saying waiting. They are not even bundled with the zip file. Please provide me this data to install manually. I did submit a ticket as well.
Thanks
Hello vajee555,
Thank you for purchasing our theme !
Be sure to download our newest update for UrbanPoint by going in your themeforest.net/downloads and have the theme re-installed.
If you still any questions after the installations, send us a message at support@modeltheme.com with your website and WP log in information.
Regards,
- Andrada
Hi I have uploaded the theme but dont see any property search bar menu?
Hello searcheo,
If you haven’t done this yet, be sure to download our newest update for UrbanPoint by going in your themeforest.net/downloads and have the theme re-installed.
Go in the back-end of the page and add the shortcode MT – House searching in the first Row.
Regards,
- Andrada from Modeltheme
How well does this theme support video? Specifically drone footage. I’ll be showcasing multiple properties so I may have up to as many as a dozen videos at a time. Do you think this might be a problem? Thanks
Hello norrismj10,
Thank you for your interest in our theme !
This theme works best with embedded videos like from Youtube, Vimeo, etc.
If you have any questions left, let me know.
Regards
Hi there. When I try to import on of the demo, it keep saying please wait and it won’t do it. Any solution please? Thank you.
Hello norrissmj10,
Thank you for purchasing our theme !
Be sure to send , as soon as possible, your website and the WP log in information at this email address : support@modeltheme.com , to have the demo imported manually.
Regards,
- Andrada from Modeltheme
