1743 comments found.
Hi,
Boxed content with full-width background is not working for the row
Shebil, in if you need boxed content choose boxed in Row Options > Content width. Row’s background will be set to full width but content will be boxed.
i tried this ,but i couldnt make my row full width
Shebil, could you please submit a ticket on our support forum. Please provide us with the link to your site and mail us some more details about the result you’d like to have.
The support team will find the solution for you.
Regards, DFD Support Team
i submitted a ticket on this.till now i didn get a response
Shebil, we haven’t got your request could you please send it one more time.
Regards, DFD Support Team
Hi,
for one-page scroll website how can I add navigation for each row on the right side of the website.
Hello Shebil!
Please check One page scroll page settings > Enable dots navigation. The section name you can set in row settings > Title for one page scroll navigation.
Regards, DFD Support Team
Hi,
Visual composer row stretch option is not available. how to stretch background to full width
Hello Shebil!
Please let us know have you checked Row Options > Content width > set full width?
Regards, DFD Support Team
i need background to br streched,not content.i have checked Row Options > Content width > set full width
Shebil, could you please submit a ticket on our support forum and our support team will provide you with more details.
Please check or response on the comment below.
i found that the class “vc_row vc-row-wrapper” is missing .that is the reason it is not giving me a full width background color.is there any solution that you can syggest
Shebil, could you please let the support team check the request.
We have checked the requests history and as we can see we haven’t got your request, could you please resend it.
Regards, DFD Support Team
Hi, how can i make a row background in full width of the web page
Hello Shebil!
Please check Row Options > Content width > set full width.
More details about row options you can check in this article.
Regards, DFD Support Team
Just downloaded and i thought this came with the psd files? I need those as soon as possible. dustin@barker-christol.com
Hello Barker_Christol!
Thank you for your attention to our theme!
Could you please submit a ticket on our support forum and our team will email you the PSD files.
Regards, DFD Support Team
Hi,
I’m using your Native theme. It is wonderful. But i have a trouble.
I’m designing a main page with Visual Composer. I’m adding some components in different rows. I want to some rows be full width and some rows boxed style. I choosed this selection on row’s properties but doesn’t effect. If i choose boxed on page options, every rows are boxed or if i choose full width on page options every rows are full width.
How i fix this?
Thank you.
Hello Metinu!
Thank you for your attention to our theme!
Could you please submit a ticket on our support forum and our team will check your site and help you.
Regards, DFD Support Team
I submitted tickets twice. But there are’nt any answer yet. My ticket subject is “Full Width / Boxed Selection Problem”
Hello Metinu!
We have checked the ticket’s history and it seems we haven’t got your request.
Could you please email us the request one more time via Envato form.
Thank you in advance.
Regards, DFD Support Team
Hello. I’d like to use a header 2 on a single post page, but the header background image I’ve chosen is very light, so the menu and logo are practically invisible. What should I do, to have a header 2 style with black menu and logo?
Hello Seczeb!
Please check Theme Options > Header Options > Header style 2. All styling settings for the header can be adjusted her. Please check some more details in this article.
You can set the Logo for the Header style 2 here as well, please check Header style 2 custom logos.
Regards, DFD Support Team
That will change the setting for every page, but I need black menu and logo just on one post page, as other posts and main page have dark background images.
In this case we can recommend you to set another header style for this page. Please click to edit page > Header style > Select header style. You can use header style 1 or 4(with transparent background).
Regards, DFD Support Team
Hello. We are trying to add a border around a row. It never displays and it reverts back to theme default instead of the solid border type.
Hello Puzzlepiecesmarketing!
Could you please submit a ticket on our support forum and our team will check your site and instructions how to add the requested feature.
Regards, DFD Support Team
Hi,
I submit 2/3 tickets in your support website about 2/3 days, can you please take a look. My name is Filipe Martins and my email is filipe@boutik.pt
Thanks.
Hello Jdgraja!
Seems that we’ve not received the request from you, sorry for the inconveniences!
Could you please get in touch with us via this form and mail us with the access details so our team could help you.
Regards, DFD Support Team
Hello, I send you my questions through the form that you suggested about 1 month ago I got no answer. Can you please, check your email box. Thank you
Hello, I bought the theme, but I believe that the pages referring to e-commerce mobile (checkout and cart) are very misaligned, with fields very misaligned and almost impossible to finalize a purchase. Could you please check one?
Hello Igosr!
Could you please submit a ticket on our support forum and our team will check the e-commerce for you.
Regards, DFD Support Team
Hi there, I’ve sent two tickets yesterday (user depietrijojo3@gmail.com) can you please reply? Thanks JD
Hello JD!
We have checked and as we can see the last support request we have got the 4th of May. Could you please resend the ticket or contact us via Envato form.
Regards, DFD Support Team
Hi,
I have a contact form on my “Home” page and another contact form in my “Contact us” page. Both contact forms are connected to Mandrill.
However, the contact form in the “Home” page doesn’t work and we don’t receive the email. And the one in “Contact us” does work.
I don’t understand the problem. Could you please help me fixing this problem.
Thanks
Hello Addiliatemkt!
Could you please submit a ticket on our support forum and our team will check the contact form for you.
Regards, DFD Support Team
Hi there, Could you let me know how to make the page header background darker? (Black Opaque). Both of the pages and of portfolio pages: http://www.palazzovendramin.it/portfolio/appartamento/
Thanks a million! JD
Hello Depietrijojo3!
Could you please submit a ticket at our support center and our support team will find the solution how to achieve the displaying you need.
Regards, DFD Support Team
Hi,
When I am importing demo content, it shows text like [dfd_products_list]. Instead of content they show me codes
Hello Shebil!
Please make sure you have installed Woocommerce plugin before importing the demo.
In case you need more help or instructions, please submit a ticket at our support center and our support team will provide you with the detailed instructions.
Regards, DFD Support Team
I’m just getting started with your theme and I am running into some behavior with the footer that I can’t figure out how to change. When I scroll to the bottom of the page, there is a bit of delay before the footer slides into view. Likewise, when I scroll back up the page, the footer delays for a moment before it slides out of view. How can I change this so that it behaves like the footer on demo 37?
Hello Nsquaredmedia!
Please submit a ticket in our support center and our team will check the issues you have faced with and help you.
Regards, DFD Support Team
Please check the support center link.
Regards, DFD Support Team
Ticket submitted
Thank you, we will check it and mail you back shortly.
Regards, DFD Support Team
I submitted a ticket a few days ago (or at least I tried to) but I don’t see anyway to view it. Has there been any update on that ticket? Where on your support site can I view my tickets?
Hello Nsquaredmedia!
We have checked the requests history and as we can see you haven’t got the support request form you. The latest request was 12.06.
Could you please mail us the request one more time via Envato form.
Regards, DFD Support Team
Message sent. I also tried submitting a ticket again and it said it was successfully sent.
Thank you for letting us know. Our support team have got your request.
We’ll email you back as soon as it’s possible.
Regards, DFD Support Team
Hi there.Cool you’ve included the contact form in the visual composer tools, but in this way how can i translate the messages of the form?
Hello Derossistudioi!
The lines can be translated to any language if needed. It can be done with the help of Poedit program or with the help of the translating plugin, such as WPML.
In case you need some more details, please submit a ticket at our support center and our support team will provide you with the detailed instructions.
Regards, DFD Support Team
Hey
I bought the native theme and had a professional customize my website. For some reason the theme is about 98% responsive on every other phone I’ve checked except for the iPhone 6. It looks horrible on my iPhone 6.
I need help solving this issue, sooner the better would be much appreciated.
Thank you,
Cody.
Hello Сodyoffrey !
Please submit a ticket in our support center and our team will check the issues you have faced with and help you.
Regards, DFD Support Team
I don’t like your theme after trying it a few hours. Lots of problem with header, caching, woocommerce shop page etc. Is it possible to get a refund?
Hello Flerkunder!
Please submit a ticket in our support center and our team will provide you with the instructions for refund.
Regards, DFD Support Team
Hi, I get no reply from submitting tickets
Hello Flerkunder!
We have checked the requests history and as we can see you haven’t got the support request form you.
Could you please mail us the request one more time via Envato form or resend the ticket.
Regards, DFD Support Team
Hi Guys, can i make the kindergarden template multipage? How? Thanks!
Hello Xrisxal2000!
Could you please submit a ticket in our support center and provide us with some more details about the result you need to achieve. Our support team will provide you with all necessary instructions.
Regards, DFD Support Team
Hi,
What page template is associated with the search page results please?
Thank you
Hello FKL!
The search results is archive page, the appearance of which can be customized in theme optiobs > general options > layout settings > archive page layout and seach results header.
Regards, DFD Support Team
Hi,
I have purchased your theme right now. I like it. But i have a question. The theme comes to with some plugins like visual composer. But the plugins needs to be activate with any licence. I have to buy plugin licence or is licence come together with theme?
Hello metinu!
Thank you for choosing our theme!
As for your question, the activation of the plugin doesn’t influence on its functionality, it is needed for the automatic updates only! But we enclose the updates for plugin with each theme update. You do not need to purchase them separately!
Please find more information here: http://nativewptheme.net/support/knowledge-base/plugins-activation
Regards, DFD Support Team
