Hi krishnaharika,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and your purchase code. Our support team will help you.

Best regards,

On woocommerce demo there is no need to click on “clear”. On your demo there is need to click “clear” As I said instead of spending time here you could correct it on your demo in 5 mins so I couldnt be bothered to read your messages. You stubbornly not even checking out that color change and once more change without clickin “clear” on your 3 themes all the same: http://demo.theme-sky.com/gon/shop/cras-im-variable-2/?options=1-0-0-0

Instead of thanking me showing you a old version woocommerce usage on your demo, you are stubbornly not checking your demo. If you spend 1 minute to compare your demo and woocommerce demo even you ll get it about that silly “clear” link.

Hi Guzellikler58Dkj1b34,

Please see my video https://www.youtube.com/watch?v=IcB5JqINSkw. I see it is working fine. If you choose a color but it does not change image, it means that we don’t add that variation. It just is configured in the product editor. This demo changes image for all colors http://demo.theme-sky.com/boxshop/shop/cras-adipiscing-im-variable/?options=0-1-0-0-1.

Best regards,

Hi JahMaican,

I can not access your product page https://prnt.sc/g4qiaz. Please check it for me. Also, please check to make sure that all your third party plugins are compatible with WooCommerce 3.x.

If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. Our support team will help you check it.

Best regards,

Hi Alrisha2pisces,

1. It uses the Primary color in Theme Options > Color Scheme tab. You can add the custom css below to change color hover for only the links on top header

body .header-top .my-account-wrapper .account-control > a:hover
, body .header-top .my-wishlist-wrapper a:hover{
    color: #fff;
}

To edit text, you can use Loco Translate plugin and translate our theme.

2. You edit row which contains Newsletter. Then, you select the Design Options tab and remove background image in there https://prnt.sc/g3t4pe. You should also set background color in row. In your case, I think you set background color in Inner Columns.

3. It uses TS – Social Icons widget. You create a custom sidebar and add the TS – Social Icons widget to that sidebar. Then, you go to Footer Block. You add the Widgetised Sidebar element and select your custom sidebar. Please watch this video https://www.youtube.com/watch?v=aXlurJG6v5c&t=2m33s.

If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you.

Best regards,

Hi Morganmaxxdesigns,

You bought our theme over 1 year ago. So I think you have just changed something, such as adding custom code or updating some things. If so, please check your changes again. If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.

Best regards,

i have a new question, in the productos you know when the people put the cursor over a product, the theme show a overlay with three icons, how i can configure qhen the people click in the grey square of overlay, go to the product, because, many customers told me its a little confuse to make click only in the tittle and not in the gray square… thsnk…

Hi vicenterojo,

You can add the custom javascript code below

jQuery(document).ready(function($){
    $(document).on('click', '.thumbnail-wrapper', function(e){
        var class_name = e.target.className;
        if( class_name.indexOf('thumbnail-wrapper') != -1 ){
            $(this).find(' > a').get(0).click();
        }
    });
});

And the custom css code below

.thumbnail-wrapper:hover:before{
    cursor: pointer;
}

Best regards,

thanks a lot works perfectly

Hi karenfuentes001,

Yes, our theme is compatible with Dokan plugin.

Best regards,

Hi justineharari1,

Do you add TS Portfolio and TS Team Member shortcodes to your site https://prnt.sc/fwy945? If so, please check your configuration again and try clearing caches if you have: hosting cache, plugin cache and browser cache.

If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.

Best regards,

Hi justineharari1,

If you want to install exactly the same as our demo, you can install our full demo package. You can get it here http://downloads.theme-sky.com/.

About Visual Composer and Revolution Slider, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.

Best regards,

Hi jonny365,

About the “in stock” label, you go to Theme Options > Product Details tab. You find the Product Availability option and turn it off.

About the quantity field, WooCommerce does not also hide it with a virtual product. You can add the custom css below to hide it

.product form.cart div.quantity
,.woocommerce-cart .shop_table tr > .product-quantity{
    display: none;
}

If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.

Best regards,

Worked perfectly, many thanks.

sorry about that I found the plugins I removed the old one and the script found the plugin withing the files thanks.

OK metalsensitive!

how do i access the support system please my client is about to kill me

Hi ibukoool,

You can open a ticket here https://skygroup.ticksy.com/. Or you send me a private message by clicking the Contact Author button in the Support tab https://themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/13573615/support.

Best regards,

Hi euroxtreme3,

You are using the theme version 1.1.4. It is a very old version and not compatible with WooCommerce 3.1.0. The current theme version is 1.3.0. You have to update the theme and the related plugins. For more information about updating the theme, you can read our documentation http://demo.theme-sky.com/documentation/gon/#updating-the-theme. After updating, you need to clear all caches if you have: hosting cache, plugin cache, CDN and browser cache.

Best regards,

Hi Holker,

Yes. My support system is having a problem. I have sent you a private email. You can reply it. I will support you on my email.

Best regards,

Done

Hi Rui,

Each license is only used for one website.

Best regards,

Hi Victor,

Your problems relate to cache, database and the third party plugins. I have replied to you on your ticket. Please check it.

Best regards,

All issues fixed. Thanks!

Hi Chinatat,

Please check to make sure that you checked the Mobile Navigation option in your mobile menu https://prnt.sc/fqx6u9. If you checked it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will check it for you.

Best regards,

Hi marcianosebem,

Yes. We will update the theme today.

Best regards,

Hi vicenterojo,

You bought our theme over 1 year ago. So I think you have installed a third party plugin or update/change anything. If so, please check your changes again. If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin and FTP accounts. We will help you check it.

Best regards,

Hi marceferrando,

Did you install the new plugins or update/change anything recently? If so, please check them again.

Also, if you use a shortcode, please check your configuration again (Limit, Product Type, Product Categories) to make sure that your new products are in that condition.

If you still can not figure it out, please open a ticket here https://skygroup.ticksy.com/, give us your WP admin account, the link of your new product and where you want it to show. We will check it for you.

Best regards,