3569 comments found.
GREAT support and GREAT theme !! Big up!
Hi swedenaskari,
We’re glad that you like our theme, stay tuned because we will introduce new feature and compatibility updates with other plugins on each theme update 
Best regards,
—Ylli
Really great theme, one of the best WooCommerce I’ve seen on Themeforest.
I’m a designer and overall web enthusiast, I’d interested in working with you to help improve this theme. I’m serious because I really love your theme that much
Questions and Comments:
1) Variable product:
- http://themes.laborator.co/aurum/fashion/product/bobble-beanie/
For example, select Large – Red
Results in the message: “Sorry, this product is unavailable. Please choose a different combination.”
Now, can it not mention this (or even grey out) availability options before having to wait for the pop up?
For example, if you select L, the red would grey out and not be able to be selected.
This is very troublesome for user experience, if a customer was buying an item and they have to click through every single variable. It’s not pleasant and therefore the urgency to have this feature.
2) Product search – The search results sorting and/or filters. Any plans for being able to sort the search results by category?
- http://themes.laborator.co/aurum/fashion/?s=ba&post_type=product
For example, search “ba” and you’ll get 10 results. It would be ideal to have a category filter. Imagine a customer who buys this theme has a store with 500 items, the search results will get very overwhelming very fast. Having a filter would be very helpful.
Also, I can’t see the main search for site wide results being helpful on a store, is it possible to change the main navigation search to just a product search? and maybe have a site wide search elsewhere if necessary?
3) The navigation bar on iPad (only at 768px width) is way too big. It’s 172px high. Maybe adjust that to be the same as the 767px. This looks very odd and seems like a coding error, hope this helps.
I’d love to discuss more ideas and feedback but I’ll start with those 3 for now.
Looking forward to your reply,
Thank you
Hi greyhood,
Thanks for your kind words. We are very glad when people like our items. I will try to reply to your three questions.
1— This is a WooCommerce functionality, and we can’t do anything for that. Maybe you can also contact WooCommerce support directly and tel them this nice idea.
2— We actually offer some sort of filter there as you can see http://drops.laborator.co/X4e9Kb But if you want to extend this functionality you can achieve that only by using an plugin that is created specifically for this job.
3— You are right, i just added this on our to-do list and we will fix this little problem on the next them update
Kind regards,
—Ylli
Hello how can I change the color of the hamburger button on the mobile menu?
Hi leanteam,
Can you please add the code below to your Custom CSS area:
#toggle-menu-svg {
fill: red !important;
}
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support again, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding!
Kind regards,
—Ylli
hi, i dowloaded the them few times, any of them let me install at wp, what should i do?
Hi there,
We use comments section of the theme only for a pre-sale questions. If you need our support, please just write a ticket on our dedicated support center and our team will assist you. See you on the other side
Kind Regards,
—Ylli
oh sorry thanks!
Hi. I have been using this theme for 3 years and I no longer have the support. I just want to know if you can order the products freely in the new versions. If so, I would pay the upgrade again. Thank you
Hi there,
Unfortunately there isn’t any update in this part since it is managed by WooCommerce, have you tried the post types order to see if it works for you?
Kind Regards,
Art
Hi
it looks like the following
section.blog .post .post-content .read-more:after { content: ” »”; }
is not acceptable anymore by browsers, i have corrected mine with
section.blog .post .post-content .read-more:after { content: ” \00BB” !important; }
Hi pekos76,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
Hi
sorry for my bad comment. What i meant is that there is a css rule in the blog section for the ‘continue reading’ anchor. This CSS rule appends the » after the ‘continue reading’ string. However in my case i see that the HTML entity “» ;” (i put a space there intentionally so the editor here does not convert to icon), is not rendered by Opera, Firefox and Chrome. I was able to fix this problem with a custom CSS rule. What i did was to change the HTML entity to its hexadecimal notation. I hope it is more clear now.
thanx
Hi pekos76,
Can you post with the account you purchased the theme or write in our external support system at http://laborator.ticksy.com
Kind Regards,
Art
Hi Art
I cannot open with the account that purchased the template, because i am not managing that email. I tried to login with the correct email and password but themeforest sends email to that account and i am not able to get the access code.
Hi pekos76,
We are sorry but we cannot help you if you do not post with the account you purchased.
Kind Regards,
Art
Hi Art
i don’t need help. I am pointing out that you in you css you should be using content: ”\00BB”; instead of “& r a q u o ;” (remove the spaces, otherwise the editor will convert to »)
Take a look in your blog demo http://themes.laborator.co/#theme=aurum. What do you see after the “continue reading” link? Do you see two arrows pointing to the right? At least in my case i see the html entity code in full and not the two arrows.
I hope this helps.
Kind Regards
dear sir
i cant fine any text or product in
search in Header Widgets
can tell me how to can fix this
Hi bachir10452km,
Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer
Kind Regards,
Art
in the RTL + mobile view, once I click on the cart icon to see the products it display blank, unless I scroll down !!
Hi ikhlaidsharif,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi,
laborator.ticksy.com/ seems to be down.
I found a reply, but an old one, to remove the features images from the single product gallery. The architecture is different, how can I do ?
Thanks !
Hi teteronde,
Ticksy is working good for us, i just tested that too.
Please try to create your ticket again. Thanks!
Kind regards,
—Ylli
Hi teteronde,
I just left a comment on your rating too but in case that you don’t see the comment there i’m posting the reply here too.
Sorry but our Custom CSS area (screenshot) is empty so if the user want to modify theme CSS codes they can add add their CSS changes on that area.
Please create any support tickets in our Support Center about the problem that you are facing. We remind that with the theme you have also 6 month of support included and we have a dedicated team that will provide help for your at any time.
Thanks for your consideration and we hope that we can help on our support center.
P.S: Ticksy author has fixed the problem and you can now freely post on our support.
Kind regards,
—Ylli
Hello, my support has expired and I am willing to renew but I have a couple questions first. Do you offer full support on customization of the woocommerce checkout page? I am having trouble removing the billing fields and centering the ‘your order’ for appearance purposes. Thanks in advance
Hi there,
Theme support doesn’t offer offer customization services but maybe we can help you on any easy question
If you’re looking for professional help in this matter, there’s always someone available for such tasks on the a>WP Kraken. Pricing and timeline are always straightforward there and that’s the main reason for recommending those services.
Kind Regards,
—Ylli
Great theme and support, 5 stars! Highly recommend.
Hi diegonu,
Thank you very much for your comment, we really appreciate your feedback
Have a great day!
Kind regards,
—Ylli
Layer Slider is done, I dont know why !!! , posted an issue ticket in your support site and didn’t get any feedback yet
Layer Slider is gone*
Hi ikhlaidsharif,
You posted your ticket 1 hour before submiting your comment here. Please be patient, we will reply to your ticket today.
Also this information is on our homepage of support page “You can expect a response within 24 – 48 hours Monday to Friday 9am – 1pm CET.”
Kind regards,
—Ylli
Hello since I have updated the theme I am having a style override issue regarding the nav. I have located the issue but I can’t seem to override the ruling.
@media screen and (min-width: 768px) aurum.css?ver=2.9.4:1 header.site-header.sticky.sticked div.nav>ul>li>a:after, header.site-header.sticky.sticked ul.nav>li>a:after {-
/* background: #222; / <
—-—-—- Want removed }
-
/ color: #222; */ <
—-—-—- Want removed }
I am trying to REMOVE the color #222. I have tried this code withe important tags and still didn’t work. I wasn’t having any issues prior to updating. Thank you in advance for your time.
Hi leanteam,
Hmm we don’t provide support from this page but can you please write URL of this exact page please?
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
why diffrent demo ? http://www.peeno.co.kr i submit options by website
but, diffrent. first : menu second, layout why diffrent?
Hi KimJooHwan,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi there,
I would like to translate, on single product pages the sentence “SHARE THIS ITEM:” in french but I did not find ow to do this.
Is it possible and so how can I do?
Example page: https://www.buds-sports.com/produit/rollbag/ Thank you very much!
Best regards
Hi Benoblog,
You can translate those string with the help of Loco Translate plugin.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you very much for you answer. I tried to create a ticket on the support center but my purchase code wasn’t allowed.
Kind regards
Hi Benoblog,
Please use one of the methods below: http://drops.laborator.co/cGTx
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Kind regards,
—Ylli
Hi, that’s ok, thank you!
Hi, i’m a spanish design agency and i like to know if this theme works in spanish or i will have tu use an external plugin like WPML. Thanks.
Hi matchpublicidad,
Thanks for your interest on our theme.
If you want to translate your theme you can use a free plugin Loco Translate to do that very easily.
If you need to translate your site on multiple languages you can use WPML plugin.
Have a great day!
Kind regards,
—Ylli
Hi there, trying to submit a ticket but your Laborator support site is going incredibly slow and not allowing me to submit one. If someone could get back to me as soon as possible that would be great. Have an urgent issue that requires attention.
Hi EdenCG,
The platform that we use to handle our support Ticksy is having problems for the moment and that’s why this problem happened to you. We contacted the author of this platform and they are working to fix this problem so i hope that this problem will be solved next 24 hours.
I just posted a tweet to Ticksy author too.
Thanks for your understanding!
Kind regards,
—Ylli
Hi again,
It looks like Ticksy solved the problem because we are seeing users that are able to create new tickets, please just try to create a new ticket and it should work for you too.
Thank you very much for your patience!
Kind regards,
—Ylli
Hello!
Thank you in advance for your help!
My client currently has a filter to display 30 products per page but the overflow of remaining products doesn’t show a second page.
https://www.prestigegems.net/estate-jewelry/( I tried using Ticksy but it kept saying “refresh token not found”)
Hi there,
The platform that we use to handle our support Ticksy is having problems for the moment and that’s why this problem happened to you. We contacted the author of this platform and they are working to fix this problem so i hope that this problem will be solved next 24 hours.
Thanks for your understanding!
Kind regards,
—Ylli
Anything I can do in the meantime to fix this problem?
Hi there,
Please try to reply to any of your old tickets because Ticksy is having problems only when users want to create new tickets. Hope that this problem will be fixed as soon as possible by Ticksy platform.
Kind regards,
—Ylli
Hi again,
It looks like Ticksy solved the problem because we are seeing users that are able to create new tickets, please just try to create a new ticket and it should work for you too.
Thank you very much for your patience!
Kind regards,
—Ylli
How can i get my site to look like Demo – Homepage One? I’ve imported the demo content, but shows the Fashion Page/Content.
Hi guicepeda,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi,
I am interested to purchased this theme but one thing i noticed where is cart button on this demo link http://themes.laborator.co/aurum/jewelry/
Please let me know everything is perfect then i will purchased this !
Regards
Hi there,
That’s why we have different demos to show how the shop can be customized and managed, so that’s why we have disabled the cart button here (from the Theme Options) you can enable this and it will show.
Kind Regards,
Art
