164 comments found.
Hi! Your ticksy support doesn’t Work. I need help with the logo size. How i Can increase the max size for the logo with css code? Thanks!
Hi,
Sorry for the issue with ticksy. Team behind this app is informed and and they are working on resolving it. Regarding logo size, it is determined by header height because of responsiveness so you can increase its size by increasing header height from theme options. Logo can also be increased with css but for that please share a link to your site so we can try to prepare code for the header type which you are using.
Edge
Hi! The site is under construction with landing page. The header that i am used is “Standard Header layout” and “Centered”. How i can increase with css code?
Thanks!!
Hi again,
Support portal is back online again so submit a ticket at https://edge.ticksy.com/ and provide WordPress admin access. Support needs to see current header size and image in order to provide you with css code.
Edge
I am trying to get the stock slider to load using the “Movie Home” front page, and the Demo Content isn’t populating that section. Is there a way to use the slider as shown on your Preview for the Movie Home page? I was hoping to use that content and edit with our own images.
Hi,
Welcome and thanks for writing in! 
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
It says it’s under maintenance…
Hi,
We are sorry for that. This should be resolved over weekend. Please, reach us here for any urgent issue support@edge-themes.com in the meanwhile. Thanks
Edge
I’m thinking of buying this theme for a local film festival. Is there a calendar/schedule feature included in this theme?
Hi,
Welcome and thanks for using our theme!
Unfortunately, we haven’t implemented such functionality within our theme. Also, we cannot suggest you some plugin, because we haven’t tested any so we cannot tell you how it should behave but you can try to find some schedule plugin on the web and test, it should work.
Best, Edge
Great theme! Can you tell me which font families you used? i cannot find it anywhere, i need the h1 – h2 – h3 – h4 – h5 – h6 fonts used 
Hi,
Welcome and thanks for writing in! Glad you like our theme!
Also, you can set your desired font family for headings in Edge Options -> Fonts https://www.screencast.com/t/nRG30coe8uQw
If you need any further questions, please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
Additionally, what is the most efficient way to make a full width image + text? In elements holder there’s an option for a background image – just this will be according to the elements inside – so if i put a section title inside there the image only scales to the text for example - Any ideas?
HI,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
hi there, i found a bug with the portfolio page which the youtube video won’t show Video Thumbnails. Is there any way to fix this bug?
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will provide you a solution asap.
Best, Edge
How are things going?
Hi.
Thanks for the question.
Please check out our portfolio. We have a lot of themes.
https://themeforest.net/user/edge-themes/portfolio
Also, if you have any question regarding our Silverscreen theme, please feel free to ask on our support forum and one of our trained support agents will help you asap.
Best, Edge
I’ve tried downloaded Silverscreen several times but keep getting the same error message: “slider_export.txt doesn’t exists!”. Also, other error messages, “Slider with alias home-3 not found.”, and “Slider with alias landing-slider not found”.
Is this something you can help me with. I don’t see the Landing Page after all downloads.
Thanks for your help with this.
HI,
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap. Thanks.
Best, Edge
I really like your Silverscreen Theme. It’s just what I was looking for. A few questions: Can I change “Silverscreen” on the landing page to my company’s name? How do I do this? It would seem strange for my visitors to see Silverscreen instead of my company.
Sorry if this has been answered before. I’m still learning my way around this site. Thanks for your help with this issue.
Hi,
Welcome and thanks for writing in! Glad you like our theme!
We have located your ticket on our support forum so one of our trained agents will assist you asap. Thanks.
Best, Edge
Thanks, guys.
You are welcome!
How are things going?
Hi, I’m thinking of buying this theme. Can I put a fullscreen video background on the “Movie Home”? Instead of a photo? I would like to use the “Movie Home”exactly as in the demo, but with a fullscreen video background. Thank you!
Hi,
Welcome and thanks for taking interest in our theme!
In Slider Revolution settings you have an option to add background video. So, you just need to go to slide editor and choose your desired type of video(you have option to add Youtube, Vimeo or HTML5 video). https://www.screencast.com/t/Xa7PPqqVkT0
Best, Edge
Hi, Great theme! Question: can I customise the scrolling portfolio to scroll down instead of sideways and also to show only two videos in one row? Best, Alex
Hi,
Welcome and thanks for writing in!
If you are referring to this page https://www.screencast.com/t/Oao6D5ObB0v6, unfortunately, we haven’t implemented such option. :/
As element’s name say, here you have horizontally scrolling functionality.
Best, Edge
Hello there! Really nice template. How can I do the text effect like in “Movie Home” with this image scroll down etc? Is there a template of “Movie Home” ? Love this one!
Hi,
Welcome and thanks for writing in! Glad you like our theme!
Yes, when you import all demo content, you will get “Movie Home” page with this effect.
Please have a look: https://www.screencast.com/t/MVUcMzDpChn
Probably you are referring to Revolution Slider.
Best, Edge
Hi! Two days ago I sent several questions on a private ticket and I still have not received a response. Please, could you help me? Thank you very much!
Hi,
Support agent has been informed, and your ticket will be answered as soon as possible.
Best, Edge
OK! Thank you so much!
You are welcome!
Hi,
your theme gives me white pages for all pages. Not with other themes. I’ve tried disabling and enabling again all plugins but I always have white pages.
www.kamera-srl.it – I can send you by email username and password to fix the problem.
I turn on true WP_DEBUG and this is the error:
Fatal error: Uncaught Error: [] operator not supported for strings in /customers/9/1/6/kamera-srl.it/httpd.www/wp-content/themes/silverscreen/functions.php:634 Stack trace: #0 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/class-wp-hook.php(298): silverscreen_edge_container_style(’’) #1 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/plugin.php(203): WP_Hook->apply_filters(’’, Array) #2 /customers/9/1/6/kamera-srl.it/httpd.www/wp-content/themes/silverscreen/functions.php(545): apply_filters(‘silverscreen_ed…’, ’’) #3 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/class-wp-hook.php(298): silverscreen_edge_page_custom_style(’’) #4 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #5 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #6 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/script-loader.php(1296): do_action(‘wp_enqueue_scri…’) #7 /customers/9/1/6/kamera-srl.it/httpd.www/wp-includes/ in /customers/9/1/6/kamera-srl.it/httpd.www/wp-content/themes/silverscreen/functions.php on line 634
Regards
Andrea
Hi,
That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to change your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/
We suggest PHP version 7 but, for this error, PHP version 5.4 would be enough to work well.
Best, Edge
thank you: http://www.kamera-srl.it/php-info.php
Hi,
Thanks for providing url.
Please use PHP version between 5.4 and 7 because these only occur in PHP 7.1 and you will fix ‘white page’ problem
Best, Edge
ok problem simply solved!!!
We are glad that you were able to solve this!
Pre Sale Question: The video portfolio is compatible with YouTube?
Hi,
Thank you for taking interest in our theme!
With our theme, you can easily add a video to your website, either if it is YouTube, Vimeo or self hosted simply by adding the URL or the ID of the video inside the designated fields or shortcode.
Please have a look: https://www.screencast.com/t/uVRLpwATgeBest, Edge
Hi! Thank you very much for this Theme. How do I add sound to the video on the homepage? Thank you!
Hi! Please, can you help me? I have two problems with the “Carousel Slider”. I would like my homepage to look the same as yours, but I can’t find where to indicate the left/right margin between videos. I also don’t get to see the video to the left. Can you help me please? In this link you see screenshot of your site and mine: https://goo.gl/vGPACm Thank you! Sorry for my bad English!
Hi,
Welcome and thanks for writing in!
Please submit a ticket on our support forum at https://edge.ticksy.com/ and include your site URL with wp-admin access and our support agent will assist you asap.
Best, Edge
OK! Thank you very much!!
You are welcome!
Hi! I have opened a ticket, but nobody answers me. Please, can you tell me something? Thank you!
Hi,
Thanks for submitting the ticket. We informed our support team, and they will answer to your ticket as soon as possible.
Best, Edge
Thank you!!
You are welcome!
At Home TRAILER SHOWCASE, is it possible to view a larger video?
Hi,
Welcome and thanks for writing in!
As you can see https://www.screencast.com/t/FAxA6elb4wm1 the videos are added in Edge Holder elements and there you can increase padding so you will get larger videos.
Also, you can modify video height with some custom CSS code.
When you bought the theme, you got a 6 months of free theme support, so for any question/issue you might have with our theme, you can login to https://edge.ticksy.com/ with an Envato account from which you bought the theme, and submit a ticket with your question, and one of our agents will assist you as soon as possible.
Best, Edge
We always prefer to give good suggestions WordPress user before they purchasing a theme in that sense we have selected your theme to review in our theme review website see here https://themebon.com/blog/movie-and-cinema-wordpress-theme/
Hi,
Thanks for including our theme in your best movie and cinema themes! Glad you like it!
Best, Edge
Good Work!
Thanks a lot!
Nice Work , Good Luck
Thank you very much!
Amazing Work, Good Luck With Sale 
Thank you very much!
very nice design. Congratulations! Good Luck With Sale
Thanks a lot!
