90 comments found.
Please check my ticket. 2 days still no reply, my client need his website asap… #OE778137
Dear sir,
Please check your ticket, we replied to you. We always reply within 24 hours, except for the weekend & holidays.
Thank you!
Hi,
still not receive answer for my request more than 24 hours!!. Request number: OT976181 and OT496104
Best Regards
Dear rachidik,
Please check your tickets again.
Thanks
Thanks so much…
Hi.. still not receive answer for Ticket #OT976181
Thanks
Dear sir,
Please check your ticket to get our answer!
Thank you!
HI How to add Supper Category on my Home page ? Will read manual & setup, but cant understand how to add in Layout Home page ?
Dear sir,
Please create a ticket to our Help Center, and then give us your ticket number to check, it will be responded within 24 hours: http://support.opencartwoks.comThank you!
HI Thank’s SIR, I m also Send You Request. my = Ticket #OT486941
Dear sir,
Please check your ticket to get the answer, if there is any other issue, please update to your ticket.
Thanks!
Hi!
Errors we have received;
1. On the disc category page, product orders are corrupted when the manufacturer is selected.
2. The pictures do not change when we want to change the product images in the product pages.
3. On product category pages, when we click ‘preview’ the products and click back, the product we clicked appears to be shifted to the left.
4. We revised stock types in the database. But only ‘Instock’ does not change. How can we change it?
The questions we want to ask;
1. How can we create one more section on product pages like ‘similar products’?
2. How can we remove the ‘Subcategory’ filter on the product category pages?
3. On the product category pages, how can we change the number of products listed to a number other than 9?
Website: e-qnap.com
Dear sir,
For these issues & question, please submit ticket, our technical Support will help you: http://support.opencartworks.com
Thank you so much!
Hi, I have problem in installing this theme? i follow the step mentioned in the package theme, but i cannot see the link of the theme in admin menu. its appear like the theme its not installed!!!
Please Help use!
Thanks So Much
Dear sir, Please submit ticket to our Help Center: http://support.opencartworks.com
we will check it for you within 24 hours ( except holidays & weekend)
Thank for your patience!
I submeted a ticket as you told me, but no answer!! You make a good theme, but you support isnt good, so mybe you will lose many new customer. Please make our work with your theme easy !!!so answer for m question…
Please!!!
Just now i received your email without any Help answers!! any way i wait to help me fix this issue ASAP
Rgards
Dear sir,
Please check your ticket to get the answer!
Thank you!
Thanks you for your support. the issue is fixed.
Thanks again !!!
you’re always welcomed 
if there is any issue, please update to the ticket,we will help you.
Thanks!
Hi there We purchased “Destino” theme for using on our we-b site www.butikgumus.com with layout no 5. but we could not oprerate “So Instagram Gallery” ad-onn despite we used correct User ID and “Accses Token”, Its showing error message “Has no item to show!” of our Instagram account https://instagram.com/butikgumuscom we need urgent help and support about this issue thnx in advance.
XCode Company
Dear sir,
Please submit ticket to our Help Center: http://support.opencartworks.comwe will check it for you within 24 hours ( except holidays & weekend)
Thank for your patience!
Hi, i need help on ticket #OT490388. Its already 3 days without reply. Thanks.
Dear sir,
Please check your ticket to get the answer!
Thank you
This Template is full of errors, i am very experienced with themeforest templates but this one has error after error, i have contacted support and they take about a day to come back to you, that is quicker than some, but when it takes a day for them to replay, you then go back to them with another problem or that it hasnt solved it, that takes a day for the to see it, then a day to respond, so it can be 2 or 3 days time is money… the user guide is based on old versions of Opencart
The blog doesn’t work properly, and other people have complained about the same thing… everytime they tell you how to fix a problem there is another one.
I have never taken so long to build a site, support may get back to you but there shouldn’t be this many errors…
I have asked for a refund but they have refused. saying that they have helped me. yes they have come back with how to fix the problems but there are constant problems… there shouldn’t be this many problems when you pay for something, i have never had this many problems with other templates on themeforest….
Dear sir,
“After reading your ticket: #TF409757, see it: http://prntscr.com/g5941h
we replied to you within the day you asked. Even we have official help center, you submitted the wrong place, we still help you check: https://www.magentech.com/index.php?option=com_rsticketspro&view=ticket&cid=25859&Itemid=265
We did guide you, but you did not do as our guide, even, did not reply to us, how we can continuously help you?
Please let us know you got trouble & then give us your information to help you install.
About refund, we can’t accept it. It’s over 1 month without your reply”
if you continue spam on our product, we will report to Envato to block your user because you post bad comments & violation to our item.
We repeat the last times, we still help you check your issue if you need us via our Help Center.
Thanks a bunch!
Leaving feedback is not spam! As a paying customer I have the right to give feedback good or bad..
You keep referring to 1 single ticket, I submitted at least 5 tickets, I had replied on another ticket so all you are doing is saying that I didn’t reply to the original ticket.
If I sell something that doesn’t work I have to refund my customers, so should you.
I have already escalated this to Envato so you don’t need to.
Dear sir,
It works, but you did not do as our guide, then we asked you to help, you only want money. We will agree to refund at once if our theme has fault/bug, or we don’t support. But in this case, the more we try to help you, the more you don’t want to co-operate. Just around & around you ask money refund. How can we help a customer like that?
All that we want now that you should cooperate with us, and we will guide you, help you continue solving your issues. The Help Center is still here for you: http://support.opencartworks.com
Thank you a bunch!
Dear, it is possible for me to use the video of the product as the main photo, instead of being that icon below.
Dear sir,
The main photo is still main photo, just only the button video, you can click, it will show the popup & video. if there is any question or trouble, please contact us via support center: http://support.opencartworks.comThanks!
Hi,
Is this theme compatible with opencart 3.0.2.0? because we made a new shop and want to buy it.
Thank you
Dear sir,
We planned this theme upgrade, it will be released soon. You can by it and then get update free later. or you can refer other OC 3 themes: https://themeforest.net/item/revo-drap-drop-multipurpose-opencart-theme/19577129 https://themeforest.net/item/etrostore-premium-multipurpose-digital-opencart-23-theme/20233253If there is any question, let us know.
Thanks!
On the review we are commented by the author… that we misplaced our tickets. Both are bugs and bugs are placed under the ticket …. bug on mobile template and bug on normal template. One was a bug on the template mobile, because it manifest under mobile users… The other was a standard outlining bug. Nothing fancy but no replying a ticket of two…. and saying that the ticket was misplaced… is not ….......................
We updated the theme what was launched here today and we placed also the the code: .typeheader-6 .shopping_cart .btn-shopping-cart .total-shopping-cart .items_cart2 {display: none;} in the file /themes/so_destino/layout6/catalog/view/theme/so-destino/css/header/header6.css
All works fine now.. we regret that we used the hard way by posting our grief of not being replied on tickets. We will close tickets MTT-0000009423 and MTT-0000009422
Still we like the template and going to use it. We like to here from you when an update comes voor version 3.0
No hard feelings.
Dear helioshaarlem,
We will check your ticket tomorrow morning. Now it is midnight in Vietnam.
Also, next month we will release new version for OpenCart 3.
Hope it helps.
Thanks
we will be the test pilot of that version if you want.
Thanks
Ticket # TF389072 waiting for response from 07/13/2017.
Dear sir,
We are checking your ticket. Please keep following it to get answer soon!
Thank you!
Now continued and excellent support, thanks
Thank you so much Please rate for us.
How to add tags to blog pages?
Dear sir,
The module Simple blog doesn’t support to add tags to the blog pages.
iF there is any issue, please submit ticket to get our help. Here is our submission link: http://support.ytcvn.com
Thank you
I already post issue on youtech support center, but don’t get any response, can you please help? my ticket #TF463774
Dear sir,
We are so sorry to say that we will check your ticket on tomorrow because today our company have a big event, we will be back to support you right, please list all your issues in the ticket.
Thank you & hope you sympathy with us.
Best Regards,
Hi how can i remove the horizontal scroll bar for layout 4/5? Also how can i remove the APP section form the footer? I have also added 2 images to the home page but they are not the same size of the main site. Thay are adding a margin for the row class.
Dear sir,
Please submit ticket, our technical support will help you: http://support.ytcvn.com
Thanks!
Can you please send me my login info as i have lost the email.
Dear sir,
Please give us your email to send info.
Thanks!
Where can i send my email address to? I dont wan to post it on her.
please send message to us on the Themeforest, we will have your email address.
Thanks!
Hi you still have not sent me the info. I have added some text to the about us page and now the footer of the site will not show. Could you please give me some help as this has been going on over a week now and still not right.
Than you
Dear sir,
is this your ticket? https://www.magentech.com/index.php?option=com_rsticketspro&view=ticket&cid=26344:help-with-site-setup&Itemid=287 We are checking it, please keep following it to get the answer soon!
Thanks!
Thanks for the patch 1.0.7 update…
You’re welcomed!
How to make the quick tool work? I have already updated the files, enabled the module and nothing appears on the front
Dear sir,
Please submit ticket to our Help Center, our technical will help you check.
Thanks!
I still do not work the quick tool correctly, can you tell me how I can enable it so I know if I did it correctly..so now nobody answered me on the support.
Dear sir,
Please check your ticket.
Thanks!
Hi, No one answers my ticket.
Dear sir,
Could you give us your ticket number again to check? Because we replied to you.
Thanks!
MTT-0000009335, Last message was with ftp access and info on how to operate the quick tool.
Dear sir,
We are checking your ticket now.
Note: Because our ticket system got some issue, now we move to new site to serve only OpenCart & HTML customers, please create ticket here for any other issue: http://support.opencartworks.com/Thank you so much!
Hello, take me a doubt, the top panel fixed when scrolling the page, I would like to have the cart, just as it is standard in the vast majority, is it possible? I want to scroll the page and have the cart item fixed along with the toppanel.
Dear sir,
We will support you for this case. Please create a new ticket, we will check,
Thank you
where can I get a full user guide, how to use the product labels like New and Hot as I cant seem to get them to work.. also available icon images for things like the free shipping banner
Dear sir,
About Product Labels module, please read this guide: http://www.smartaddons.com/documentation/so-product-label/ if there is any issue, please contact us via Help Center: http://support.ytcvn.comThank you so much, guy!
Hi, There is a problem in the preview. All layouts showing same content. I have go through the preview page (http://preview.themeforest.net/item/destino-advanced-high-customizable-ecommerce-opencart-23-theme/full_screen_preview/19875085?_ga=2.201163374.1900431308.1499003341-1269280037.1495141163) as well as through menu in the home page of default preview.
Both ways all layouts are default.
Please correct this probelm. Thank you.
Dear sir,
Thank you for your comment, it is a mistake when our tester direct the demo links. Please check it again, we edited it!
Thank you again!
