Hi,

I can confirm now that it’s a bug and we’ll do our best to release a new maintenance update sooner than schedule, by tomorrow and will include the fix for it, but I am talking about the extra space on the shop page in case there aren’t any widgets in the sidebar, but I am not familiar with anything related to the checkout page.

Can you tell me more about the issue you’re experiencing?

Thank you for using Shopkeeper!

Cheers! Adrian.

I guess I don’t get any help due to expired support. You might want to know that the empty sidebar section disappeared when I populated the sidebar with a widget and had it set to offscreen. Only way I could get it to go away.

Hi again,

I get the account thing now that I see this comment too Still, not sure then why the help center keeps on trying to log you in using the other account. Please clear the browser cache after login using this username or even better, try a different browser for this account, just to make sure.

Now getting back to the issue you came here for, I spoke with our developers and it looks like a bug. We’ll do our best to release a new update by tomorrow that will include the fix for it.

You should get an email and a notification in the administration bar as soon as it’s made available.

Cheers! Adrian.

Hi @cloptic,

Thank you for using Shopkeeper! I’ll be doing my best to help.

I’ll start by letting you know that the update shouldn’t have broken the shop in any way, so we would have to check what’s happening at your end to be able to get to the bottom of it. Please go to https://shopkeeper.wp-theme.help and submit a support request We will then assign it to a developers to assist you. Just make sure to provide a link to your site and a temporary admin username and password.

Also, you need to login with the account used to purchase Shopkeeper, it appears like it isn’t his one: “cloptic”.

Cheers! Adrian.

Thanks for that, but the system insists I don’t have the theme or that the API isnt working.

I was expecting that and that’s why I made the note to make sure you’re logged in with the correct account, cause “cloptic” doesn’t seem to be the one. You must have purchased the theme under a different username.

Can you look into that please?

Cheers! Adrian.

Hello and thank your for using Shopkeeper!

WooCommerce, which is the eCommerce engine of Shopkeeper, has built-in functionality for user accounts and that includes user login and registration. If you’re after more than that, feel free to test different plugins until you find one that suits your needs best.

Hope this helps.

Cheers! Adrian.

Thank you.

Hi @Unknowntramp,

Alexandra here Happy to be talking to you today!

Yes, you can get that look of the product description using Visual Composer which comes with the theme. Here’s an example: http://shopkeeper.wp-theme.design/shop/women/biker-leather-jacket-with-multi-quilted-details/

Let me know if you have other questions.

Cheers, Alexandra

Hi Evelyn,

Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.

Thank you!
Alexandra

Thank you, Alexandra, I too thought that updates were for life, they are with other themes. I do use a child theme. Every single update went well (I switched away from the child theme, updated the main theme and then switched back), except for this one – my footer disappears, the font size changes, the header changes. Are you saying that making sure that WooCommerce and Visual Composer are up to date could prevent this? It’s awkward that udpates stop working once my support expires – why would I suddenly need extra support for regular theme updates?

The WooCommerce database and Visual Composer indeed needed updating, which I’ve done – should I try another theme update, with the risk of having to have the site restored again?

Hi Astrid,

Adrian here this time.

We can’t be sure what went wrong at your end and it would be in our best interest to know but it isn’t a general problem. I’ve opened up a support request under your username, asking for more info to understand if that’s something we can help with or note.

Cheers! Adrian.

i am using child theme and trying update shopkeeper theme

Hello,

You need to make sure you’re using the newest version of GetBowtied Tools (2.1). Once you’re using that version of GetBowtied Tools, if the theme update won’t work you can try to Disconnect your theme license and connect it once more.

Let me know how it goes.

Cheers, Alexandra

it’s working now. thank you.

Hi @Vanusa,

1. Our official support channel can be found here and there’s where you’ll get one-on-one support with a developer.

2. Yes, Shopkeeper is compatible with WPML: https://wpml.org/theme/shopkeeper/

Cheers, Alexandra

Hi @georgina2004,

You should check this article and see if it helps: https://shopkeeper.wp-theme.help/hc/en-us/articles/207365165-Missing-style-css-Installation-Error

If you need more help from us, please open a new support request to get in touch with a developer: https://shopkeeper.wp-theme.help

Cheers, Alexandra

HI @Gukkie,

To get the child theme, you need to go back to your themeforest account and download the All files & documentation package. In there you’ll find the child-theme.zip which you need to install in Appearance > Themes > Add New.

Cheers, Alexandra

Please reach out to the support team using the form on http://shopkeeper.wp-theme.help. The comments board here is not monitored for support requests.

Thank you!
Alexandra

Hi @printeesco,

I have checked you sit and I can see what you mean. The mega menu wasn’t built to support that many columns, the consideration is that such a long menu becomes redundant for a user when navigating the site. Less is more. My best advice is to try and reorganize your menus in a fashion that has less links, maybe more subcategories.

Hope this makes sense. If there’s anything else you need help with please reach out to our support team via https://shopkeeper.wp-theme.help

Cheers! Adrian.

Hello @theoceanagency,

I get what you mean and that’s the default behavior. Until the large image loads, the thumb is being displayed instead of showing an empty space. However, this may get to be a visual issue if for some reason the overall loading time is long, site may be slow.

Maybe this could help: https://shopkeeper.wp-theme.help/hc/en-us/articles/210037585-How-to-speed-up-Shopkeeper-

Cheers! Adrian.

Hi @rawsar,

I am not sure I understand what are you trying to achieve. Can you please be more descriptive, or provide an example?

Cheers! Adrian.

Yes. Add this “mini-cart” template also for the account icon with links to the main settings (orders, bulletin boards, etc …)

I get what you mean now, sounds like a good idea. I’ll share it with the team next time we discuss requests. Thanks for taking the time.

Cheers!
Adrian.

Hi again,

You could use a plugin such as Loco Translate to search for strings of text and change / translate.

Cheers! Adrian.

Hello @Alcuello,

That could happen if for some reason there are too many fonts loading, or the overall site loading is slow. Please reach out to our support team via https://shopkeeper.wp-theme.help and we’ll check that.

Cheers! Adrian.

Hello there,

By default, the colors of the button changes along with the global options in the Customizer. There’s no built-in option that would allow you to change the colors of that specific button. If you really need to do it, please ask someone in our support team for help. You can open up a support request via https://shopkeeper.wp-theme.help

Cheers! Adrian.

Hi @tux103,

Please reach out to our support team via https://shopkeeper.wp-theme.help We’ll assign someone to assist you in the process.

Cheers! Adrian.