39368 comments found.
I sent my purchase code to the email address “support@theme-fusion.com”. Please try to solve this problem. This issue has been very frustating to me. I bought this theme thinking that I was buying the best theme with a premium support and I cannot even activate de template trying on two different devices and Operating System like mac OS El Capitan and windows 10. I need to work on this theme.
Hi there
We do apologize for this inconvenience, this is not anything to do with the actual Avada theme, it is the Envato API verification that is not validating the check when trying to register your support account. Our development team has checked into this and since resolved the issue, so you can go ahead and try the registration
Please note, that we replied to your email (that we requested you send us) within 9 minutes of receiving it.
Click Here To Register & Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
I cannot submit “Item Purchase Code” to https://theme-fusion.com/support/ . I enter the code and nothing happens.
Hi there
This is rather odd, I checked our system and new support accounts are being registered as we speak. Please send your purchase code & browser type to this email address -> support@theme-fusion.com – so that we can check into this and assist you from there.
Thank you, we look forward to helping you!
Thank you, MB
Hi there
We do apologize for this inconvenience, this is not anything to do with the actual Avada theme, it is the Envato API verification that is not validating the check when trying to register your support account. Our development team has checked into this and since resolved the issue, so you can go ahead and try the registration and be sure to clear your browser cache as well
Click Here To Register & Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
On your support center link “https://theme-fusion.com/support/”. Submit button does not work when I try to sign up and entering my purchased code nothing happens. I need to activate the token that I got. How can I do this and start using the template?
Hi there
This is rather odd, I checked our system and new support accounts are being registered as we speak. Please send your purchase code & browser type to this email address -> support@theme-fusion.com – so that we can check into this and assist you from there.
Thank you, we look forward to helping you!
Thank you, MB
I’m having the same problem as anibal1. I can’t access support because I can not submit my Purchase Code to submit a help ticket.
Hi there
This is rather odd, I checked our system and new support accounts are being registered as we speak. Please send your purchase code & browser type to this email address -> support@theme-fusion.com – so that we can check into this and assist you from there.
Thank you, we look forward to helping you!
Thank you, MB
Hi there
We do apologize for this inconvenience, this is not anything to do with the actual Avada theme, it is the Envato API verification that is not validating the check when trying to register your support account. Our development team has checked into this and since resolved the issue, so you can go ahead and try the registration and be sure to clear your browser cache as well
Click Here To Register & Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hello, I bought your theme on themeforest but I can´t use it because It’s imposible to complete the step 6; Step 6 – Copy and save your Personal Token to a safe place and log into your website’s Avada > Product Registration tab and paste your Personal Token into the provided field. Click the ‘Submit’ button to verify.” I tried to sign up entering the item Purchase Code but when I click the submit button, nothing happens, therefore I cannot register the token. I don’t know what to do because for you to give me support I must be registered, but I cannot do that because the button does not work.
Hi there
This is rather odd, I checked our system and new support accounts are being registered as we speak. Please send your purchase code & browser type to this email address -> support@theme-fusion.com – so that we can check into this and assist you from there.
Thank you, we look forward to helping you!
Thank you, MB
Dear Sir … i’m trying to make the header to be transparent …. i have changed the Background Opacity to 0 from theme options and also from the page but the header is still with background white ….please advise….NOTE that : i am working in local using xampp
Hello @Kareem0909
This should never happen if both specially the Fusion Options are set as 0 transparency for you, however if you are seeing this issue do check that you have no custom CSS inside Avada > Theme Options > Custom CSS Tab or in Fusion Builder CSS area
However if the issue persist we will suggest you to please open a support ticket with us and our team will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
no i dont have any custom CSS i just install the theme (latest version ) and if i buy to renew the support … now i working locally ... could the support team will help in that case ?
Hi there
Well, to inspect something accurately, we would need access to the actual installation. A localhost does make that difficult. Double check that you are not using a cache plugin, if you are please do clear it’s cache. In what position is the header set? To the top or left/right? What version of Avada are you running?
Thank you, MB
Avada 5.2.2 header position is TOP …. i cleared the cache and i used different web browser but i still got the same ….
i uploaded the website so you can see it
http://menuscript.solutions-makers.com/i added a background image(in top ..first container) is this might cause the problem because in other pages (without background image in top) the header is transparent
Hello @Kareem0909
Its definitely not set to top as i am seeing this color applied to background instead => http://prntscr.com/gaqxqt
In order to further check this in details we will need you to create a support ticket with us please so our team can properly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
does this theme include essential grid? if not can i buy it and use it without problems?
Hello @Caterezia87
We have our own Grid system for portfolio and posts, however essential grid is not officially tested by our theme so we will suggest you in getting touch with the plugin author about this first.
Thanks
-Ammar
Hello Sir…. i want to know what is the recommended dimensions for an image to be a background like your theme here: https://avada.theme-fusion.com/health/ to be the same shape please advise
Hello @Kareem0909
We actually have a very detailed article explaining all the dimensions required for our theme and how to select them, i want you to please read this article here regarding this and it will assist you => http://bit.ly/1RRn6lS
However if you need further assistance please simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
-Ammar
Hi there! If I remove the google analytics tracking code from Avada them options will it also remove it from the specific files in wordpress. I’m trying to use google tag manager instead and I don’t want to have duplicate tracking. Thank you!!
Hello @Mayda4peace
I am not sure which specific file you mean here, the google analytics does not put any file into the theme and the code perform on its own, once you remove it you are good to go and do not need to remove any other file from theme, you can also use multiple codes in our theme code fields, if you need to get further assistance on this please open a support ticket and our team will gladly assist you with queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello! I have been working on the Avada themed website for a client. One weird problem seems to be that the top header bar text is different in the french version (see: https://www.ecommerceresult.com/fr/) then all the other languages. The other versions show th etext in white and a larger font. Can you please help me get the french top header bar text like these? Thank you som much!! Best Regards, Lisa
Hi there
You are using he WPML plugin, and for hat you can set different Theme Options per language. Please do see this detailed help file -> http://bit.ly/2wTafvS
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi MB, It is in there, but it is the only language where this text is not in white and smaller… The settings are different for some reason. Shall i send a ticket?
Thanks again, Lisa
Hello Lisa.
Yes please, if you are unable to work this out even after setting the individual correct theme options please do send us a ticket and our team will gladly assist you with all the issues you have 
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello. I have updated Avada to version 5.2.2. I also made Fusion Core and Fusion Builder updates and applied the required patches. The save button does not work when I edit the page. You can see the video in detail. Thank you.
https://www.youtube.com/watch?v=hnDMKkGuji0&feature=youtu.beHi there
What we can confirm is hat this is not a reported issues due to updates, something else is at play. Make sure that your WordPress install is also updated to the very latest version and check by deactivating your 3rd party plugins, one by one
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
This theme is extremely slow! Please google performance troubles before buying this one. Looks like no solutions available.
Hello @mattijoutkoski
I’m sorry, but clearly we have to clarify things for you because Avada performs extremely well in speed tests. Let us go over this in detail.
In fact, any hosting company will tell you that http://www.webpagetest.org is the best to test a site’s speed. Google constantly changes their algorithm and only tells a fraction of the story. Also, Google will show you different results based on traffic, server load, location and more. This is a proven fact and why all hosters tell you the same thing about it.
Try Pingdom, Try WebPageSpeed tests, Try GtMetrix, Try Google Page Speed.
Google Page Speeds
GTMetrix
Pingdom
Web Page Test
As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.
I see your account and you haven’t created a single support ticket to get our assistance.
Our team will gladly help you out and check out your site and give a report of what might be wrong. Simply sign up and post a support ticket.
Click Here To Create An Account & Get Avada Support
Our support team will check it out and let you know.
Thank you, we look forward to helping you!
-Ammar
Hello, I would like to know if all the jpg-files are included as well, so that a demo really looks like the original demo.
Hello @Digitalxxl
Yes, the images you see on demo are imported when you import our complete demo as well, however if you are looking to use those images on your own site you will need to purchase them as not all of them are free to use, we have a very detailed article explaining this => http://bit.ly/1BKxGCj
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi, I have recently bought this theme. I want customize individual menu items. How can i do this ? Kindly guide me for this.
Hello @ajayy02
What do you mean by customization here? if you are looking to assign a different color to each menu item you will need to use custom CSS for that and target it using unique custom ID of that menu item.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
-Ammar
Hello @ajayy02
What do you mean by customization here? if you are looking to assign a different color to each menu item you will need to use custom CSS for that and target it using unique custom ID of that menu item.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
Thanks
-Ammar
The license of avada works on WP multisite ?
Hello @Weepage
Yes it does, however you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
What happens to the Sliding Bar Companion on smaller devices? I was thinking of adding a form for quick accessibility, but it looks like this bar disappears on smaller devices?
Also, can I open a modal from a link in the top bar?
Thanks much.
Hello @Paketo
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Actually I posted the question before I purchased the theme. Is there separate documentation for the theme?
NEVERMIND… I found it. Thanks much.
Hello @Paketo
You’re most welcome, for anything that needs our further assistance please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
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Luke when is the next beta? I just got back from vacation in Dubai and I’m seeing lots of old bugs pop up when I downloaded the latest version. Did you guys get rid of Mohammed or something?
I’d like to do beta testing asap, let me know when you’re doing that again so I can get these bugs fixed.
Hello,
We’re not beta testing atm, we just released 5.2 not that long ago.
If you are seeing bugs, please report them throughout our ticket system so our developers can check them out, we’re on 5.2.2 and are not experiencing them unless there is a patch released.
Cheers!
removed! duplicate reply
Found it lol
Glad to hear that
Thanks
-Ammar
Hi there, I have several people on this theme and never had an issue until now about getting this customers website HTTPS. I am having difficulties with this – http://avada.theme-fusion.com/classic-shop/wp-content/uploads/sites/48/2015/12/slide_rev_bg_3.jpg as it is coming back making the page insecure. I have tried updating links, database and it just will not go away. I also updated the BG in the slider and it still shows… Getting very confusing and tiresome.
Hello @360webfirm
This looks like its coming from one of the Revolution Slider you imported actually, so in order to fix this issue you have to find the slider and remove this layer from it, however if you are not able to figure it out please simply open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
