198 comments found.
Hello! We provide more dedicated support via personal accounts on our website. While activating the theme you are asked to create account on our end where you can manage all your orders and get tech support. To better assist you, please provide your wp-admin details.
New pre purchase q: is it possible to change the size and color options from drop down menus, to tick boxes? I’ve seen some themes with this options… and I think it is a nicer solution 
Also, and I am sorry to keep the questions spread out like this…, do you showcase the GT3 Header Builder somewhere? I assume this is a tool for changing the place of the logo, menu, search/share buttons, side area icon and so forth – in the header? Also – to able/disable to topbar?
Hello! The theme contains GT3 Header Builder http://prntscr.com/gcsij3 You can manage the logo, menu positions, texts and disable the topbar. Here are the menu settings for the colors http://prntscr.com/gcsl1c The menu fonts can be managed in typography section http://prntscr.com/gcslzi
Hi, good with the header. Thanks for that. But you misunderstood my second q. I meant these drop down menus: https://cl.ly/mB1c – is it possible to change from drop down, to tick boxes?
This is the Woocommerce plugin part. It provides only this type of selection.
ah… so this example is some kind of special effort from the theme author: https://cl.ly/mB64 ? I just think this is nicer than drop down… if it is possible, maybe you’ll look into it?
and this… https://cl.ly/mAxm – its not that uncommon. what do you think? Is it worth exploring?
The theme developers use the 3rd-party plugin like this one https://woomatrix.com/wooswatches/shop/single-variable-product/
ahh I see… that explains it. Sry for making a fuss :/
It’s ok. I understand.
Hi, pre purchase q. On the demo you have a “Creative” style for Home and Single products (in the shop), but they are set to “coming soon”. When is soon? I’m curious to how these new templates will look…
Also.. I have another q, related to other themes. And since most authors aren’t a fan of getting links to other themes in the comment sections – maybe I can email my q? Can you provide an email address…?
Hello! Sure, please use the contact form on our TF profile page
Great, I will. And my first q…?
Looks great but in the Demo itens i couldn’t find options to select Sizes or Colors in the products page, is it possible ? Thanks
Hello! Here you go http://gt3demo.com/wp/wizestore/product/hooded-bomber-jacket/
Images on product page is way too big. I did change woocomerce settings but it makes no difference. I have a swimwear store, but the image is cut off by the neck of the model. Help will be greatly appreciated
Hello! Thanks for the purchase. Please log into your GT3themes account and use the contact form to send your site credentials (wp-admin details) and we will check it for you. Thanks
Thanks so much, much appreciate it. I have send an email on https://themeforest.net/user/gt3themes Thank you for fast and excellent support
Sorry one last thing, logo on mobile is extremely small. Why will that be?
We will get back to you via email, thanks
Greetings, I have a problem with the activation code of the product purchased. When buying the theme I install it correctly and activate it, after a week I have a message for activation the product, but tells me that the code has already been used.
Please help me, My web is www.grupojarana.com
Hello! Please send your site credentials with your purchase code using the contact form on our tf profile page and we will check it. Thank you.
Hello Sr. I need your help with my activation code (grupojarana.com) I wrote 2 days ago on the contact form in the GT3theme.com, But I Don’t have any answer.
We’ve asked you to send it via TF profile page https://themeforest.net/user/gt3themes
How can I switch the mega menu so that the product categories appear among each other? I have many product categories and these are all side by side. Six product categories on the right side are no longer readable since they do not automatically move downwards
Hello! If you want to get assistance and more detailed info, please send your request to support team via your GT3themes account. Our support staff will answer all your questions and provide required info. This is general and pre-purchase questions area. Thanks
Hello! I can’t check the screenshot “The image “http://i.imgur.com/e0x1czU.jpg?1” cannot be displayed because it contains errors.” Please post this tech related question at our support forum.
It doesn’t contain any error! i opened it .. click on it, you put (“) in the link..
Please post the question at the support from. Our support specialist will provide details.
hi, i’m getting an error while activating `GT3 Wize Store Core` plugin.
Warning: posix_getpwuid() has been disabled for security reasons in /home/xxxx/sasanna/wp-admin/includes/class-wp-filesystem-direct.php on line 210
i guess it’s server limitation. how can we fix this problem?
Hello! You need to contact your server support team and ask to resolve the issue.
and i’ve just updated the theme and i’m getting an error. i’ve activated the theme before?
https://ibb.co/h1ELCQPlease send the details, purchase code and website accesses to the mail support[at]gt3.zendesk.com. We will check whats wrong.
I have a problem with the webpage on the mobile phone. There is no hamburger menu. I can not access the menu item shop or blog. Can you help me?
Hello! Thanks for the purchase. It’s really strange. If you provide us with your site credentials, we will check it for you. You can use the contact form on our tf profile page
Thanks for your answer. Until completion, the website is located on a subdomain: mode.elegando.de . If you need login data, where should I send it?
You can use the contact form on our tf profile page
Can you send me a direct link to the tf profile page? Many Thanks
Please use the contact form here https://themeforest.net/user/gt3themes
I keep getting server error when I attempt to activate this theme after installing the required plugins
Hello! What error did you get? If this is server error did you try to contact server support team?
The theme installs fine and so does other plugins the error happens when I try to “install the Wize store core plugin” I get “The server encountered an internal error or misconfiguration and was unable to complete your request.”
The entire wordpress site actually gets hosed when I do that which force me restore from backup
More information about this error may be available in the server error log. This is a generic server error, typically it might be an error in your PHP script (different directory paths, access permissions in filesystem, access error in database). There are can be a lot reasons. If you want we can help you to avoid the error and install the plugin manually via ftp.
Sure where do I submit my ftp and wp login credentials?
Please send details and website accesses to support[at]gt3.zendesk.com
Hello, I registered in the support, but I can not open a new post with my doubts. How can I do this? Can you give me a hand? After logging in I can not find any option to create a new post or ticket…
Hello! It sounds really strange. You can send your request to this email support at gt3.zendesk dot com
Hello, 2 weeks after I purchased the theme, I received a warning to activate the theme. I re-entered the purchase code and the popup said that this purchase code already activated.Some of the options cannot be save because of that. Please help!!
Thanks
Hello! You need to ensure that you use the latest theme version 1.0.7. The issue was fixed. Please send your purchase code to support[at]gt3.zendesk.com. We will reset it for you to be able to activate the theme again. Sorry for inconvenience.
Once it’s sent, please let me know your ticket ID and I will do that shortly. Thanks
Hi, I just sent you an email with the purchase code. I also update to version 1.07 Thanks
What is your ticket ID?
5 star theme. Two suggestions: Masonry photo style on single product page and include social share buttons (facebook share) on the single product page. Third-party plugins of social share buttons do not work well with the design of this theme.
Hi there! We will take it into consideration. Thanks
Thank you. A new tab for Facebook Comments on Single page product would be very important and useful as well. If possible this also on Single blog page. I made the translation of the pot file of the theme into portuguese brazil. If you want, I’ll send it to you.
There are some 3rd party plugins which allow to integrate Facebook comments into woocommerce. Did you try any? Btw, we have a Facebook group where we discuss new features
Hi, is there a way to remove the big orange banner saying ‘Your support package for this theme is about to expire’ I have several months left on the support. I click Dismiss This Notice but it keeps coming back
Hello! What theme version do you have? Thanks
The latest, I updated yesterday. Thanks
Please let us know your email, and we will send you a fix.
do you have an address I could send that to, please? Rather not post it on a public forum. Thanks
Sure, you can use the contact form on our TF profile page. Thanks
hi there, does this theme support rtl?
Hello! RTL support will be available in the next theme update.
Hello, where is the add to cart button on the shop pages?
Hello! The cart button is displaying automatically, if you hover the product item http://prntscr.com/g0utz7
I don’t see the option to change “OUR TEAM” thumbnails or content. I see the team settings option but where is it pulling the content from?
Hello! There is Team section on your end http://prntscr.com/g02lh1 There you can create posts with the content and thumbs http://prntscr.com/g02m0p The Team module will display these posts.
How do i update the Map location on contact us? I see the raw html but how do i gnerate the HTML based on my own location ?
Hello! Please read the official Google map documentation https://developers.google.com/maps/documentation/javascript/adding-a-google-map
I would like to know how to configure the yith woocommerce ajax product filter plugin. Does not appear in the shop sidebar top brand filters, size and color. I put the widgets but they do not show up. Are the default settings for the plugin in Frontend Settings correct or does it need to be changed?
The attributes in the widget’s dropbox do not appear.
Hello! We see your request at the forum. Our support specialist will answer asap.
Excellent support. Thank you very much.
Thanks for your nice words)
