Discussion on WizeStore - Multipurpose WooCommerce Shop

Discussion on WizeStore - Multipurpose WooCommerce Shop

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193 comments found.

I don’t see how to make those social widgets in the footer of the theme, emailed to ask about it was told that support is expired, I don’t believe it’s the kind of question that needs an active support, this should be evident. Please advise.

Hello! The support is provided via a support ticket system only. Please submit a support request.

When will the update files for the new WooCommerce 7.3 be released?

Hello! The latest theme version is fully compatible with Woo 7.3

Broken Themes

The following themes are installed but incomplete.

Name Description Theme v.1.14.9 Stylesheet is missing.

Deserver 0*.

Hello! Thanks for contacting us. This form is for pre-sale and general questions only. Please submit a support request and our team will assist you.


Support Portfolio Website

We have followed documentation and everything. it is just a waste of our time. we have applied for refund.

The theme is completely working one, that’s why to check what’s wrong on your end you have to submit a support request and our team will check it. There can be a lot of reasons why something goes wrong, starting with environment configuration and ending with 3rd party plugin that is installed and affecting the work of the theme. This comment form is not the place to discuss tech issues

Hello is your theme compatible with the latest WP 6 version? In advance, thank you for your answer. Cordially

Hi there! Yes, it’s fully compatible with 6.0

hello i have the same problem since 2 years i can not activate my theme

You said that you’ve submitted a support request. Once it’s submitted you should get its ID.

ok i forgot where i find it can i get a new one?

hello, is your theme compatible with the latest version of wordpress 5.9?

Hello! Yes, it’s fully compatible with the latest WP

Please can you write which is the name of the TikTok icon, to put it next to Facebook and Instagram icons on footer.

Hello! Thanks for contacting us. This form is for pre-sale and general questions only. Please submit a support request and our team will assist you.


Support Portfolio Website

G’day GT3themes, I was under the impression that I could get the specific WizeStore PSD files with this theme? I can see all other PSD files but not that one which is what I’m after – can you help?

Please submit a support request and our team will send it to you

G’day GT3themes, appreciate the help here and thank you fro supplying the PSD file requested.

Thanks for choosing our product!

Do you get the PSD files with this theme?

Hi there! Yes, PSD files are included in the theme pack.

Cheers.

Hello, i configured MailChimp, but inside the form it appears a selection – (Preferred Format HTML /Text) that looks verry bad. How can i remove it? This is a ptr scr – https://ibb.co/DVVxD5s

Hello! Thanks for contacting us. This form is for pre-sale and general questions only. Please submit a support request and our team will assist you.


Support Portfolio Website

Hello, is your theme compatible with the latest WP 5.7 update?

Hello! Yes, it is.

Hello, I bought your theme a few years ago and used your theme for a site but the site no longer exists and everything has been uninstalled. I am creating a new site for a store but when I want to activate my license it tells me that the theme is already activated even though I am not using it on any site? How to do ?

Please submit a support request and our team will assist you.

Hello guys, Can you tell me where does this text is coming from, showing o checkout page: YES, I’M OK WITH YOU SENDING ME ADDITIONAL NEWSLETTER AND EMAIL CONTENT

Hello! Please submit a support request and out team will check it.

found it!

hi, i’ve been having the same issue as lheuredete a little bit above, that question is from 2 months ago, there hasn’t been a fix nor an update on the cause, please let me know what you found.

also, when i try to to view the demo on themeforest, and click on anything in the menu, i get an overlay with an x at top right that cannot be clicked away, unless you press ‘escape’, i get this on different browsers and mobile.

Have you submitted a support request?

no, I simply reinstalled the theme manually (for some reason it wouldn’t auto-update even a week after there was an update) and the problem with the disappearing woocommerce product image was solved with the new update, big thank you for that.

Glad to hear it.

Hi!, thanks for taking the time to read this message. I have been having some issues with your template, it makes my sites really slow, I have 2 sites using this theme and both have the same speed issues. I/O usage goes from time to time to 90% or even 100%, its not a server problem as I have check with them and it seems the theme wont work properly with woocomerce installed, I have test other themes and those work just fine, but when I activate your it goes really really slow. Can you help me pleaseI have bought 2 licenses already. thanks

Hello! Please submit a support request and our team will check it

Dear Sir, The latest version of the theme has a defect : in the products page, if you move the mouse over a product that has only one picture (no other product thumbnail), an empty picture is displayed (ie the product image “disappears” in the products page, on mouse over). Kind you please patch this defect? Thanks in advance !

Hello! Please submit a support request and our team will check it

Hey, I have a question: Can I use the template with Elemtor Pro? Cause some templates aren´t work very good with Elementor. Thanks

Hello! They are similar builders.

Ok, but how is the experience with Elementor? I have one license left and have to use elementor. In the past I had one template, that doesnt fit with elementor and was horrible to handle. No fun. I wan´t to avoid that again. Thanks again

We are sorry but you won’t be able to use this theme with Elementor

Hi, I’m facing issues since the new WP 5.5 update, although the theme is updated, Revolution Slider is not loading the images, seems broken.

Any assistance is appreciated, TIA!

I am unable to download the latest updated version of the theme, I only receive the earlier version (1.13.6) via Download.

The latest version is 1.13.6 Please make sure that you’ve updated the required plugins as well

Thank you, appreciate your response.

Hello, The theme is not working along with Wordpress 5.5 (the single product page is not displaying well, as pictures are missing on some pages). I am sure your theme is making the issue, as I can produce it with your theme activated (and no other plugin, except Woocommerce, activated), while there is no issue with Storefront and Woocommerce… I also notice that there has not been any update on this theme over the last 10 months. Will you maintain it and create a compatible version, or is this theme definitely out of use? Thanks in advance for your kind response.

Bad news… 24 hours after the update, there has been another issue. No image was loading on the homepage, and no link was clic-able on the header.

Here is what I see on Firefox console (the url of my website has been changed) :

Uncaught TypeError: jQuery(...).live is not a function gt3_animate_cart https://www.myurl.com/wp-content/themes/wizestore/woocommerce/js/theme-woo.js:317 <anonymous> https://www.myurl.com/wp-content/themes/wizestore/woocommerce/js/theme-woo.js:6 jQuery 4 i fireWith ready J theme-woo.js:317:24

Can you please solve that? Thanks again

PS : Rolling back to Wordpress 4.4.2 solved the issue, but it is of course a short-term solution.

Please submit a support request and our team will check it

Hello, could you please take a look at 31807 it’ s really very urgent Thanks for your understanding

Hello! All the tickets are answered in the order they were submitted. We do respect all our customers. Thanks for understanding

Ok, Ticket was already sent at 16.07, unfortunately no response till now except the admin access…

Hello I have a problem to enter the purschase code

Hi, Please i can’t enter my purschase code in the backend

Please submit a support request and our team will check it

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