198 comments found.
slider revolution has a critical vulnerability, but no way to update, please make plugin update available. https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6718-authenticated-author-stored-cross-site-scripting-via-svg-file-upload
Hello! Please make sure that you have the latest theme version and core plugin is updated.
Not work properly! I have version 1.14.9 and i have notification for newer version (1.15.1), but when I try to udpate it it says “there is no newer version”.
is it compatible with WordPress 6.6 ? when you will release the next update ?
Hello! There will be an update next week. You will be notified
when updating to PHP 8.2.12 it does not working properly. the photos of grid gallery are not loading
someone using my purchase code. how to get back the access?
Hi there! Please submit a support request and our team will assist you.
I don’t see how to make those social widgets in the footer of the theme, emailed to ask about it was told that support is expired, I don’t believe it’s the kind of question that needs an active support, this should be evident. Please advise.
Hello! The support is provided via a support ticket system only. Please submit a support request.
When will the update files for the new WooCommerce 7.3 be released?
Hello! The latest theme version is fully compatible with Woo 7.3
Broken Themes
The following themes are installed but incomplete.
Name Description Theme v.1.14.9 Stylesheet is missing.
Deserver 0*.
Hello! It’s a common issue, please read theme documentation on how to install the theme. Don’t install the main theme zip file with documentation and other files and folders inside
I installed the theme and imported demo All i see is just a crap website. http://prelovedstore.com/
The theme is not working properly. It has lots of installation issues. I followed the documentation 5 to 6 time. So many time i delted the wordpress installation and tried again and again. i have applied for refund. Just give me a refund. Thanks
We have followed documentation and everything. it is just a waste of our time. we have applied for refund.
The theme is completely working one, that’s why to check what’s wrong on your end you have to submit a support request and our team will check it. There can be a lot of reasons why something goes wrong, starting with environment configuration and ending with 3rd party plugin that is installed and affecting the work of the theme. This comment form is not the place to discuss tech issues
Hello is your theme compatible with the latest WP 6 version? In advance, thank you for your answer. Cordially
Hi there! Yes, it’s fully compatible with 6.0
hello i have the same problem since 2 years i can not activate my theme
Hello! Why haven’t you submitted any support request since the purchase day?
no i already submitted a support request but when i do some changes to the website it displays always the same error message
What is your support ticket ID?
where i can find the tikcket id?
You said that you’ve submitted a support request. Once it’s submitted you should get its ID.
ok i forgot where i find it can i get a new one?
You can submit a new one here https://wp-help.zendesk.com/hc/en-us/requests/new
hello, is your theme compatible with the latest version of wordpress 5.9?
Hello! Yes, it’s fully compatible with the latest WP
Please can you write which is the name of the TikTok icon, to put it next to Facebook and Instagram icons on footer.
G’day GT3themes, I was under the impression that I could get the specific WizeStore PSD files with this theme? I can see all other PSD files but not that one which is what I’m after – can you help?
Hello! Which one are you referring to?
G’day GT3themes, the specific PSD file I’m after is the new ‘dark’ Wine Store one
Please submit a support request and our team will send it to you
G’day GT3themes, appreciate the help here and thank you fro supplying the PSD file requested.
Thanks for choosing our product!
Do you get the PSD files with this theme?
Hi there! Yes, PSD files are included in the theme pack.
Cheers.
Hello, i configured MailChimp, but inside the form it appears a selection – (Preferred Format HTML /Text) that looks verry bad. How can i remove it? This is a ptr scr – https://ibb.co/DVVxD5s
Hello, is your theme compatible with the latest WP 5.7 update?
Hello! Yes, it is.
Hello, I bought your theme a few years ago and used your theme for a site but the site no longer exists and everything has been uninstalled. I am creating a new site for a store but when I want to activate my license it tells me that the theme is already activated even though I am not using it on any site? How to do ?
Please submit a support request and our team will assist you.
Hello guys, Can you tell me where does this text is coming from, showing o checkout page: YES, I’M OK WITH YOU SENDING ME ADDITIONAL NEWSLETTER AND EMAIL CONTENT
Hello! Please submit a support request and out team will check it.
found it!
Ok
hi, i’ve been having the same issue as lheuredete a little bit above, that question is from 2 months ago, there hasn’t been a fix nor an update on the cause, please let me know what you found.
also, when i try to to view the demo on themeforest, and click on anything in the menu, i get an overlay with an x at top right that cannot be clicked away, unless you press ‘escape’, i get this on different browsers and mobile.
Hi there! The issue has been fixed, please download the latest theme version.
hello, i’m sad to let you know that the newest update didn’t solve that problem.
Please make sure that you’ve updated the required plugins as well and cleared your browser cache, otherwise, please submit a support request and our team will check it for you
I do all the required updates when they’re available, which is where another issue comes up: when trying to update Slider Revolution there’s an error, and it’s been like that for a while it says “Updating Plugin: Revolution Slider Update package not available.”
So that’s about the plugin, but the issue with the shop page showing a blank image on hover when there’s only one image in the product is also in your own theme demo: [ https://livewp.site/wp/md/wizestore/daily-shop/page/2/ ] see the black fellow with the Mandarin Collar Shirt, when you hover over him – you have that issue.
So it’s not solved still.
We don’t see your submitted ticket. The support is provided via a ticket system only
What is the link to support please.
UPDATE: problems mentioned above didn’t get fixed/resolved because the author needs me to renew my support in order to have issues fixed that they have in their own demo – not custom work, but regular maintenance update…
those who are considering buying this theme – think twice, author isn’t interested in fixing common bugs.
What common bugs are you referring to?
that bug was described to you above, by a user other than me 5 months ago here in the comments and reads this:
“Dear Sir, The latest version of the theme has a defect : in the products page, if you move the mouse over a product that has only one picture (no other product thumbnail), an empty picture is displayed (ie the product image “disappears” in the products page, on mouse over). Kind you please patch this defect? Thanks in advance !”
3 months ago, I also came here looking for an answer to this bug and asking about an update, yet the problem/bug persists even in your very own theme demo when you hover over the only product that does not have a second product image “Mandarin Collar Shirt”.
Hi there! Please try to update the theme and all required plugins to the latest version.
The theme is set to auto-update, how do I induce it to do so if it hasn’t auto-updated automatically?
The changelog section shows no new update mentioned.
When trying to update revolution slider – there’s a message “Update package not available” same as before.
Hello! The support is provided via a ticket system only. This comment form is for presale questions
thank you for taking care of that problem, good work.
Have you submitted a support request?
no, I simply reinstalled the theme manually (for some reason it wouldn’t auto-update even a week after there was an update) and the problem with the disappearing woocommerce product image was solved with the new update, big thank you for that.
Glad to hear it.
Hi!, thanks for taking the time to read this message. I have been having some issues with your template, it makes my sites really slow, I have 2 sites using this theme and both have the same speed issues. I/O usage goes from time to time to 90% or even 100%, its not a server problem as I have check with them and it seems the theme wont work properly with woocomerce installed, I have test other themes and those work just fine, but when I activate your it goes really really slow. Can you help me pleaseI have bought 2 licenses already. thanks
Hello! Please submit a support request and our team will check it
Dear Sir, The latest version of the theme has a defect : in the products page, if you move the mouse over a product that has only one picture (no other product thumbnail), an empty picture is displayed (ie the product image “disappears” in the products page, on mouse over). Kind you please patch this defect? Thanks in advance !
Hello! Please submit a support request and our team will check it
