1214 comments found.
Hi AbhishekRawal,
You need to change your image size in WooCommerce > Settings > Products > Display tab https://prnt.sc/gg6qb9. Your image is square. So I recommend you to change the image size as my screenshot https://prnt.sc/gg6s3b. After changing, you need to regenerate thumbnails by using the Regenerate Thumbnails plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi pandagt,
- You go to Theme Options > Typography tab and change your menu font size in there https://prnt.sc/geqqd0
- About articles, it seems that you move your article to trash. You can not see article if it is in trash. If it is not in trash, please try going to Settings > Permalink and save it again.
- About the shopping cart, because your cart is long. Please add the custom css below
@media only screen and (min-width: 992px){
header .header-v1 .search-wrapper{
margin-right: 200px;
}
}Please clear cache after adding my code.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Thank you.
I could not solve my favorite articles
- How can I add items in the upper right side? https://prnt.sc/gg15dnHi pandagt,
About articles, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.
About the right side of slider, you add our TS Product Deals Slider shortcode in your page editor https://prnt.sc/gg35b4. You need to add product deals first. Please watch our video tutorial https://www.youtube.com/watch?v=tGm_J9gKw4w.
Best regards,
Im having a problem at my site
on my services section Im seeing code
andHow do I remove these codes?
Hi memphiswebmarketing,
Please check your page content again. If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you check it.
Best regards,
Hi
I have to congrat you first for your great work.
I have some question. I want to build bilingual website, as I just have WP intermediate skills, I want to know if this can be easily done?
I read nice review and really want to buy your theme but bilingual website is main issue. I want to know as well if XOF currency is supported.
Regards Insa
Hi Insa,
Thank you for your interest in our theme!
To build a multi language website, you need to buy and install WPML plugin https://wpml.org/. To know how to use this plugin, you can read its documentation https://wpml.org/documentation/.
About XOF (CFA franc) currency, WooCommerce includes this currency by default. You can choose it https://prnt.sc/gegwwy. You can also add a custom currency if WooCommerce does not include https://docs.woocommerce.com/document/add-a-custom-currency-symbol/.
If you have more questions, don’t hesitate to let me know!
Best regards,
Hi,
just wondering, when using the various Theme-Sky widgets, sliders, tabs etc, is there any way to only show products that are in stock?
Thanks in advance for your time,
Philip.
Hi Philip,
You go to WooCommerce > Settings > Products > Inventory. You find the Hide out of stock items from the catalog option and enable it https://prnt.sc/gegqqn.
Best regards,
Hello,
that’s super, did the trick.
Sorry about that, that wasn’t even a Theme question, but a WooCommerce one, I asked because my previous theme had the option within the widgets etc as one of the selections, so I never even knew that WC covered it too.
Thanks again,
Philip.
You’re welcome! 
Hello! Why in the slider products navigation buttons do not work?
Hi vla_ster,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
How the shipping calculator works ?
Hi GiulioAdriano,
You create Shipping Zones in WooCommerce > Settings. After customers enter their address, it will show shipping methods which you set up. For more information about setting up Shipping Zones, please read this article https://docs.woocommerce.com/document/setting-up-shipping-zones/.
Best regards,
this is my site the feature found in the content place as you can see https://petwave.co.il/תמיכה
Hi giladush,
You asked this question 7 days ago https://themeforest.net/item/boxshop-responsive-woocommerce-wordpress-theme/20035321/comments#comment_17289560 . Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will make a customization for you.
Best regards,
Hi really like look of this theme… but… Is it possible to run product as a coupon or deal with this theme? Our site we want is for a member only (subscribe) to see savings (%off’s and discount codes) for product at physical stores. Does this sound like something BoxShop could ‘convert’ too?
Hi RTa,
Thank you for your interest in our theme!
You need to install a third party plugin. Please check the following plugins YITH WooCommerce Membership, WooCommerce Membership by RightPress, WooCommerce Memberships by WooThemes and read plugin’s description or contact plugin author to make sure that it is suitable with your purpose.
Best regards,
Thank you for timely response. How about the coupon/deal side of things? Is BoxShop capable of Listing product as Coupon or Deal (without add to cart – more of a view and print or click and use at vendor site). Preferably have a capability like this: http://revendor.wpsoul.net/product/big-gift-card/
Hi RTa,
Please check this plugin https://docs.woocommerce.com/document/smart-coupons/. It does not like your demo site. But it also give you more options for coupon.
Best regards,
this is a quick view https://ibb.co/jadm7Q how do I can remove the Close text and the SKU number from the quick view option?
Hi giladush,
You can add the custom css below
div.pp_woocommerce .pp_close{
font-size: 0 !important;
}
.pp_woocommerce .product .sku-wrapper{
display: none !important;
}Best regards,
Thanks for the update notification.
I have not done this yet. How do I know how to update my template? (Boxshop 1.0.3) Thank you in advance for your help.
Hi soyom2010,
To know how to update the theme, please read our documentation http://demo.theme-sky.com/documentation/boxshop/#updating-the-theme.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
I have a problem with the colors of your theme option and your help. as you can see in this picture this both that marked is a link the color that affects the link is a secondary color.
the same color that affets tabs color, I want to change the link color without changing the tabs color () this is the color that I want to keep in a diffrent color than it’s so how I chance the link color to this color #1e73be?- I dont want to change the option of the color “when the mouse is over the link” that is fine for me.
Hi giladush,
You forgot giving me your image url. You should open a ticket here https://skygroup.ticksy.com/ and give us your website information. It will be easy to manage your issues. We will also understand more about what you mention and give you the best solution.
Best regards,
Also, I want to increase the size of the link, because as you can see its too small.
the tab problem page is each product and the problem with the link is on this page https://petwave.co.il/shipping/
Hi giladush,
About the link color, you use Text Block. So you can directly add color for your link (use the style attribute) without changing other things. Below is an example:
<a href="your-link" style="color: #1e73be">Link text</a>About the size of the link, I see it is not small. Please see my screenshot https://prnt.sc/gd5kab. Please try clearing your browser cache and check it again.
I can not access your product page. You should go to Settings > Permalink and save it again.
If you need more help, please open a ticket here https://skygroup.ticksy.com/.
Best regards,
Hi giladush,
I’m sorry about the link color. If you add the style attribute, that color will also be used when you hover the link. So you should add a custom class. Below is an example:
<a href="your-link" class="my-special-link">Link text</a>my-special-link is your custom class. You can change it. Then, you add the custom css below
.my-special-link{
color: #1e73be !important;
}
.my-special-link:hover{
color: #ffb900 !important;
}Best regards,
where should I put this code? I copied this code into CSS code inside theme option but it didn’t do anything. to the link, it’s still black https://petwave.co.il/shipping/
Hi giladush,
Because you didn’t yet add the custom css class to your link as I mentioned. You edit the Text Block which contains your link. You add the custom css class to the “a” tag. Below is an example:
<a href="your-link" class="my-special-link">Link text</a>In my example, I use the my-special-link class. If you still can not do it, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will help you.
Best regards,
can you send me a picture of the exact place you past the code, I can’t find how to make it work…maybe that because my English is not very well. and I don’t understand you properly.
Hi giladush,
You edit your shipping page. Then, you edit the Text Block which contains your links. You will see the code and just add the custom css class to your code. It is your backend. I don’t have your WP admin account. So I can not take a screenshot for you. You should open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. Everything will be easier and quicker.
Best regards,
Hi giladush,
You edit the Text Block https://prnt.sc/gdc4q6. Then, you select the Text mode and add the custom css class as this screenshot https://prnt.sc/gdc57w.
You should open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account in there. You should not give us your WP admin account here. Because other users will also see your WP admin account.
Best regards,
Hello,
I had asked a question about a sticky menu from my personal account a few weeks back. Wondering if you could give me the CSS for the sticky header/menu option. I notice that when scrolling down the menu disappears and i don’t want that.
Hi AntonNovikov,
You can add the custom css below
header .sticky-wrapper.is-sticky .header-sticky.header-sticky-hide{
-webkit-transform: none;
-moz-transform: none;
-ms-transform: none;
transform: none;
}If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello, i bought the theme and i installed it, after some changes in the category names i notice that something is rong on the Home Page, this is my site http://beautyisland.ro at the first category Apparel & Accessories from Home Page the banner picture is way down and the products same as the other categorys, i don’t know what happend did not changed or remove any code.
Hi vopuletz,
Please see my screenshots https://prnt.sc/gct3r7, https://prnt.sc/gct58z. It is what I see on your home page. There is no problem with it. Please try clearing your browser cache and check it again. Or try checking it on another browser. If it still does not work correctly with you or my screenshots are not what you mentioned, please open a ticket here https://skygroup.ticksy.com/, give us some screenshots and explain more about your issue. We will help you check it.
Best regards,
Yes, seams like the problem was only in chrome, thank you. have a nice day.
Hi vopuletz,
I also used chrome to check your site. You should try updating/reinstalling your chrome browser. If it still does not work correctly, you will try disabling browser extensions.
Have a nice day!
Hello – this is a great theme! One question, when I set up ssl, I’m getting a mixed content error in google’s console. The theme is loading Mixed Content: 1 Mixed Content: The page was loaded over HTTPS, but requested an insecure stylesheet ‘http://fonts.googleapis.com/css?family=Open+Sans:400,800,300,700,600'. This request has been blocked; the content must be served over HTTPS.
I can edit in the parent theme but wondered if there was a setting I missed to maybe adjust this. Thanks!
Hi mczyz,
Thank you for your compliments!
This link is added by Revolution Slider. Please read this article https://skygroup.ticksy.com/article/6389/.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Awesome! That fixed it Thank you very much!!!
Hi,
would it be possible to hide the “(pencil icon) Write your comment” line on the single product page? It’s just below the title, and links to the reviews. It is just a bit too prominent for my particular site.
Thanks again for a great theme.
Regards.
Hi DohRayMi,
You go to Theme Options > Product Details tab. You find the Product Rating option and turn it off.
Best regards,
Hi,
thanks for that. Yeah, I realised after I wrote that that it is tied to the reviews, it only appears when there’s no reviews for that product yet.
Thanks again for the help.
Regards.
You’re welcome! If you need more help, don’t hesitate to let me know!
Best regards,
I wanted to know how can I make this https://prnt.sc/g9f58r above the add to cart button in a product page, I didn’t find the option to make it visible under the add to cart button. and how do I make this features attached to under the menu like in this example https://ibb.co/eDRwmk
Hi giladush,
1. You can switch to WordPress editor and copy code. Then, you paste the code to Theme Options > Product Details tab > Ads Banner Content field. It will display below product tabs as my screenshot https://prnt.sc/gb86u1. If you need to move its position, please open a ticket here https://skygroup.ticksy.com/ and give us your website information.
2. It needs a small customization. Please also open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. Our support team will help you.
Best regards,
I have turned on the option to show add to cart button on categories, but I am not seeing this option for variable product. how do I make it show the select options button then add to cart button, after the user chosen his variation
Hi giladush,
With the variable product, the add to cart button will be replaced by the Select Options button. It should show the Select Options button as my screenshot https://prnt.sc/gb7u82. When user clicks this button, it will go to the product detail page. Then, user will choose variation and add it to cart. If you still don’t see it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. We will help you check it.
Best regards,
Pre-Sales Question
1) Can it be possible to add multiple shops in box shop?
2) Can these shop owner manage their products without touching other shop owner products?
3) if it is possible through customization than how much you charge for it?
Hi ashiqueali1350,
Thank you for your interest in our theme!
Our theme is compatible with Dokan plugin. It provides feature which you want. You can get more information here https://wedevs.com/dokan/.
Besides, we are working with the author of WC Marketplace plugin. So we will also support this plugin in future.
Best regards,
my vc has stopped working
Hi memphiswebmarketing,
Did you change any configuration? If so, please check it again. If you still can not find the problem, please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin and FTP accounts. We will help you check it.
Best regards,
