191 comments found.
Good morning, I have a problem with responsive management. I’ve duplicated a row and want a row to see it on the desktop and the other one on all other devices. If I go on Effect -> Hide Row and set the settings nothing works.
Hello! Please write your questions via GT3 accounts. Please register your profile in Product activation area in your theme. You will get access to your account in the GT3 end.There you will be able to manage your orders, codes and ask for support.
Hey guys, i purchased your theme, but the logo on the header and footer wont seem to change even though i have changed them successfully in the backend of wordpress. Can you please help? I have also emailed user login details to GT3_Help as a message.
Hi there! Thanks for the purchase. Please note that each page has also the custom settings, please select the default ones if you’ve made the changes in the theme options panel. We will also check your message.
Hi i have already changed the default ones in the theme options panel. still not working.
Also the logo that is on the sticky header on all pages except the home page loses alot of quality and is pixelated.
Please provide your wp-admin details and we will check it. You can send them via a contact form on our TF profile page
Hey guys, how are you doing?
I activated the WizeLaw theme in one ftp/live website. I was asked to work on the website on a local environment, to avoid any interruption on the live site. I installed the theme on my localhost but when I try to activate the product, it says that the purchase code is already in use. I was trying to get to that panel where we are able to login with a username and password, that you get after you activate the theme for the first time! Can you help me out, please?
Hello! Can you please send the details and purchase code via contact form? We will reset it.
Hi there,
I purchased Lawyer & Attorney Business WordPress – WizeLaw from you and installed on mydomain.it Then we changed the domain to mydomain.com and now I have some trouble re-activating it. (It says “This purchase code already activated!”)
Could you please help?
Thanks in advance.
Hello! You were needed to deactivate the theme before making changes. The code is registered for your old domain. Please send details and purchase code via contact form. Our support specialist will reset the code and explain how to register GT3 account.
Hello, GT3 Photo & Video Gallery Plugin didn’t installed keep on loading browser. can you help me.
Hello! Please provide your site credentials and we will check it, You can submit them via a contact form in your personal gt3themes account. Thanks
I have sent.
hello, i have sent the credentials details can you respond soon.
We will get back to you once it’s checked.
I have getting like this error ==> Installing Plugin: GT3 Photo & Video Gallery The plugin does not have a valid header. Unable to locate WordPress content directory (wp-content).
Your request is in queue. We answer to the tickets in the order they were submitted. We do respect all the customers. Thanks for understanding
Hello,
Am I right in thinking that this theme supports the WPML plugin, and the language selector etc. is styled to sit in the header of the theme?
Also, is it allowed to use the demo content’s images for the final product?
Kind regards,
Alisa
Hello Alisa! This theme is fully compatible with WPML. The images are for the demo purposes only.
Ok, thank you very much! Is there any way to see how it would look with the language selector in place, just to see how its design falls into the theme?
If you let us know your email address we will send the screenshot asap.
Are you able to put the image here https://snag.gy/ or a similar website please? I’d rather not give out my email address here, since I can’t make comments private.
You can send it via a contact form on our tf profile page
Thank you, all sent!
We will get back to you asap
Hi I love your theme but I cannot get the logo to show crisp no matter what dimensions I try. My actual logo is in png format and a decent large size, but no matter what Logo Height I set it is still blurry. I have done many logos the same format with other themes and they work fine, dont know what the best settings are for your theme. Please advise, thank you!
Hello! We need to understand what settings you used to setup the logo. What image sizes did you upload? Please send all the details via the GT3 account. Our support team will check your setup and assist you.
Hey GT3themes, how are you? I’ve purchased the WizeLaw WP Theme and when I login into my WP account there is an error message saying that “Purchase validation! Please validate your theme”. Can you help me out with this situation? Thanks in advance!
Hello! Please send your purchase code to support[at]gt3.zendesk.com We will reset it.
Sent! Thanks for the quick reply.
Theme is quality, but activation system is terrible. Made a big problem for me when I moved from developer machine to production server. I now urgently need to reset the code, and it’s still says ‘already activated’.
Hi there! If you have the latest version you can set up an account with us and manage all your purchase code right there. If you send your code and site credentials we will check it for you. You can send them via a contact form on our TF profile page. Thanks
What’s the address? I did setup an account, but it doesn’t matter. No place to login into it, I believe
You only have forum as support. I wrote there.
The forum was closed more than a month ago, currently, all our customers have personal accounts where they can manage purchase codes and get dedicated support. Please send your site credentials and we will check it for you. Maybe you have outdated version of the theme.
Hi GT3 Help Team – looked through your support forum – but didnt see any answer into the sticky header function on mobile. On Mobile / Tablet it is not sticky, meaning one need`s to scroll up again to see it.. is there a quick fix / change that we can do to have the header – sticky / fixed on tablet / mobile as welll ? Would be great. Other than that – super work 
Hello! We don’t provide sticky menu for mobile devices, there aren’t any bugs that require fixing. But sure I will ask developers about the ability to display it on mobile.
And one more question – in regards to the Header above content option .. I am trying to get the header to show above the slider and content (the pictures are being cut off by the opaque header) The theme option doesnt fix this.. Is there a known issues that i can look into to get it to work?
Thanks – would be really appreciated since tablet`s are more and more in the hands of clients – the look should there be as on the desktop i feel – so it would be really great to have a quick line of code instead of having to customize it
I discussed the question about sticky menu with the developer. We provide special tab to scroll up to the top. The sticky menu can’t be added because the menu width can take a lot of space in content part on mobile devices. If you have a lot of items in the open toggle mode the screen height will not provide ability to scroll all the ones.There can be issues in using. About the second question, did you set the background opacity? Please note, if you want to get support and sk questions please use GT3 account. Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support.
Thx. I see the possible issues that could arise. Is there maybe a line where it is deactivated for mobile – that could be (for seeing it) changed back = ?
as for the rest – ok will do that via the support forum – activated the theme already.
We will make the change for your. The forum isn’t available for support anymore. Our team provides support via GT3 accounts. Please follow the provided steps above and send your website accesses with the details.
Hi i tryed to create the account via the backend – doesnt work. Went to http://forums.gt3themes.com/ and registerd there – do you mean that forum doesnt work anymore ? Didnt receive an activation email for the account as of yet
It has been sent to your email associated with your WordPress website. It should come from noreply @ gt3themes dot com email address. Please check your spam or bulk folder.
We don’t provide support via forum. I already mentioned this. You can’t create account via backend. Please add you mail in Product activation area http://prntscr.com/gtlp6m You will receive username and password in few minutes to your mail box.
That`s what i meant – in the backend the validation for the purchase code worjs but the reg doesn’t https://prnt.sc/gtlr87
Please send the details via contact form https://gt3themes.com/contact/ We will check whats wrong.
Hey Gt3 – do you guys have an email ? Havent received a login as of yet. Meanwhile i moved the template from the staging server to the prod one and since no settings in the theme options menu can be saved without activating the theme – i had to activate it. After moving i can´t 1) deactivate the license on the staging server and 2) i can´t enter the license on the prod server. In both cases it gives out an error code. So – can you do that manual ? Deactivate my license on the server it was installed? So that i can activat it on the prod one.
Hi there! Sure, we do. Please send them via a contact form on our website, it’s mentioned above
Ok. So can you see my license code here ? or what do i need to do now to get the theme options editable on the prod server?
We do not see any information about your purchase here, please send it via a contact form on our website
Ok send you one request with the license code via your contact form.
Ok
Hi GT3Themes,
I need your support with the activation code that I am adding after resetting my theme on WP and it says “This purchase code already activated!”
Please help!
Hello! Please send your site credentials via a contact form on our themeforest profile page
Your team member has already helped me. Thanks!
Nice to hearing that
I have 3months of support left but I cant access the forum. It says locked. Why??
Hello! The forum isn’t available for support anymore. We will provide support via GT3 accounts. Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support.
What do you mean Register your profile? I dont see any option to do that. Is there a way to contact you via email to get this sorted?
Please go to Theme options=> Product activation http://prntscr.com/gyeaei If the purchase code was activated successfully the next step is to add your email to create GT3 Account. Check your mailbox in few minutes to get the email with account details (link, user login and password).
Hello! is there a way to pay a little more and have two licenses to use?
Hello! No, you need to pay full price to get a new license code.
How do i get support? The support forum for this theme on the GT3 themes forum is locked. http://forums.gt3themes.com/viewforum.php?f=117
Hello! Yes, that’s correct because we’ve added dedicated support via your personal gt3themes account. During the theme code activation we offer to set up gt3themes account where you can manage all your purchase codes.
may i use the images used on the theme?
Hello! Thanks for the purchase. Unfortunately, you have to purchase them. We recommend you depositphotos.
thanks, we will purchase..
your purchase code alert keeps poping up and Ive verified it 2 times already. Please fix this
this purchase is messing with my business. its very inconvenient
Hello! Please provide your wp-admin details and envato purchase code and we will check it for you. You can send them via a contact form on our TF profile page. Thanks
Hi, how can I translate “Read More” in blog and practices? I tried whit .pot file but it does not work.
Thanks
Hello! Did you translate wizelaw core plugin language file?
Hello I renewed my support, but now I get the message in my wordpress backend, that my product is not activated and Support seems also no availible. What do I have to do? I just purchased the extended support.
Kind regards
Hello! Did you create the GT3 account? This option was available after theme activation in Product activation section There you can manage your license and get support. In case you don’t have the indicated account please send details and purchase code to mail support[at]gt3.zendesk.com We will check whats wrong and reset the code.Also our support specialist will explain how to create GT3 account to use it next time to get assistance.
Hi there, why is the support forum for wize law theme locked? I need the info, where to upload favicon for my website. My support is 4 days left, but I cant post in the forum.
Kind regards
Hello! The forum isn’t available for support anymore. We will provide support via GT3 accounts. Please register your profile in Product activation area in your theme. You will get access to your account in GT3 end. There you will be able to manage your orders, codes and ask for support. The favicon can be uploaded in Appearance=> Customize=> Site Identity=> Site Icon.
contact 7 forms are send mail tags and not users data at all ex. [your-message]
Hello! Could you please provide your site credentials, maybe you made some incorrect settings.
I sent credentials
Ok, thanks. One of our rep. will get in touch with you shortly
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