47 comments found.
I got this theme from Envato Elements but after setting up I see an issue with product images cropping? Is there a simple way to fix this? Thanks
also there is no styling on the pricing on the products pages?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hi, Why is it that my images are all coming out f*ck up on the products page! Is there some sort of sizing requirement for product images? If so what is the sizing?
Hi mate,
- Quote your comment: “coming out f*ck up” First, please do not use offensive words. We reserve the right to refuse to support you and request ENVATO to remove your account permanently from the ENVATO market.
- Regarding your question: there is no requirement about product image size. If you are interested, in KINGS theme, the product image size is 800×896px recommended.
if not, please send your support request with some images via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hi mate,
Your store is protected by a password.
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hi mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com
We will check it for you quickly!
- Guide for Add a new staff account: https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts#add-a-new-staff-accountKind regards!
The theme is saying the following when i try to upload it: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
(Please fix this now or i am requesting a full refund)
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website 
Kind regards!
Thank you.
Hi, Why is it that my images are all coming out f*ck up on the products page! Is there some sort of sizing requirement for product images? If so what is the sizing?
Hi mate,
- Quote your comment: “coming out f*ck up” First, please do not use offensive words. We reserve the right to refuse to support you and request ENVATO to remove your account permanently from the ENVATO market.
- Regarding your question: there is no requirement about product image size. If you are interested, in KINGS theme, the product image size is 800×896px recommended.
if not, please send your support request with some images via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Hello i purchased this theme however having issues with product images uploaded on the detail page when you click through.
Why are they zoomed in? and displaying showing only 50% of the product as if the image is too big for the space /div. They are also distorted.
Please help? I’ve tried different homepages but still have the same issue.
Thanks
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
And, Please send to us your admin accounts or invite us by email: engotheme@gmail.com We will check it for you quickly!
- Guide for Add a new staff account: https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts#add-a-new-staff-accountKind regards!
before i renew my support, i need to understand exactly what that includes. when i first purchased the theme, there were coding issues and you all tried to charge me to customize when it was faulty code.
I am trying to update content and i am getting error again that are not related to my content. it is the coding. if i pay for support, will you all resolve code issues that i have not caused?
Hi mate,
Thank you for using our products in the last time.
We would like to answer your questions as follows:
When you issue a support term, you will receive our support regarding the bugs derived from the theme.
You will also receive updates of the theme if available.
Errors arising from you or 3rd party applications will not be supported for free.
Kind regards!
its not an Error arising from me or 3rd party applications. I am trying to use the newsletter feature that is built into your theme. its been working perfectly fine and now i get an error that the THEME code should be changed from window.location.href = to window.top.location.href =
i havent made any changes
Hi mate,
Please be assured, if the bug arises from our theme, we will fix it for you
Kind regards!
[Pre Sale Question] Can you add a search bar to the theme? Thanks
Hi mate,
That’s right, we will add a search function to the theme for you.
Thanks for your interested in our products.
It really is a very wonderful theme. Hope you will buy KINGS Theme and become a our dear client
We believe you will be satisfied
Kind regards!
Hi. Is there a way i can contact besides the comment section. I am having a number of problems with the theme. I had an e-com specialist look through everything and he confirm the problems are not something I or he can fix and is an issue with the theme itself. The theme isn’t published bc it’s that bad! Is there an update?
Product pages: there is a header blocking all of my product images…you can only see the very bottom of a product. My social buttons are turned on but do not display. The subtotal section text is out of format. My product thumbnails/detailed pics do not display. The product tabs options does not toggle on/off.
Home page: The banner does not auto play. The banner arrows are not responsive.
Newsletter: The option has been turned off but it still pop-up when you visit the site
Again, I had a front end dev/e-com special log in and he confirmed these are theme bugs out of my control. I will need to give you log in info to take a look asap please! Thank you
Hi mate,
We haven’t really understood your request.
Please send your support request with some images, demo link or short video via email: engotheme@gmail.com.
And, Please send to us your admin accounts or invite us by email: engotheme@gmail.com.
We will support you quickly!
Kind regards!
when i tried to upload the theme, i received this error
There is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Hi Mate,
Thanks so much for using our theme
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website
Kind regards!
Hi, I’ve given you full permissions on the gmail account you advertise here. I just need the same as others, making sure main product image isn’t cropped / chopped off, and shows as full image in a nice way. Thanks.
Hi mate,
Regarding your question,
Please describe in detail the error you encountered along with some images, links, or videos and emails to: engotheme@gmail.com
And Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Hi, I have added your gmail account, and sent you an email. Please check and fix this for me ASAP as client needs it.
Hi there,
I think I’ve found a bug. When I upload a photo for a product, on the product page the photo is super zoomed in, and doesn’t show the full photo.
You can see what I mean here – https://beeroholic.myshopify.com/collections/heineken-holland/products/heineken-500ml-cans-x-24.
Thank-you for your time.
Hi mate,
Regarding your question,
Please describe in detail the error you encountered along with some images, links, or videos and emails to: engotheme@gmail.com
And Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Hi There,
Purchased the theme and trying to set up and on product page when selecting product tabs – where can we edit the content in the tabs?
Also main images on product page are cropping and only showing the bottom half. is there any way to make the images square as oppose to rectangular and show the whole image.
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
HI,
How can I make all the text on the website in lowercase ?
Thank you
Hi mate,
Thanks for using our theme.
You need to know exactly where you want to convert the text to lowercase. and replace them in the main.scss file
Kind regards!
I want to convert all text to lowercase. I’ve already replaced all “uppercase” and “capitalize” to “lowercase” on the main.scss file but it diddin’t worked!
Hi mate,
We found a css file that affects your code. Try replacing them in this file http://prntscr.com/gfa7xiKind regards!
Sorry, I didin’t understand. What should I do on this file? It’s one line code and I didin’t see anything that affects the text on the website.
Hi mate,
This is an archive file of the main.scss file. And I see you included both files in theme.liquid. You should either edit or remove it.
Kind regards!
sorry, i diddint undertand what to do. i didint find this archive file on the main.scss Can you fix it? you already have accesss to my store
i just removed it form theme.css. it disfigured my website but still didint change to lowercase letters.
I also edited the guru to lowercase file but nothing changed
Hi mate,
We fixed it for you. We have edited the guru-main-scss-css.liquid file.
Kind regards!
Hello! I just purchased your theme and am using in a partner test environment before I push to live. I’m curious if you could help me with the image resizing. Currently my product pictures on the detailed product page don’t fit the right size, they are being chopped off. I’d like them to be the standard view(full size) with thumbnails underneath.
I’m not sure which lines in the theme code to edit to keep as normal. They show up good on the quickview, I would like that to be the same for the product view as well.
Thanks!
Hi mate,
Thanks for your purchase!
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will fix it for you.
Kind regards!
Sorry for delay! Just sent you staff account invite – from Unearth Test
Hi mate,
We have fixed for you. Please check again!
Kind regards!
Thanks so much! Just a question, since this is my test environment before I push to live. When I export the theme will it have these changes saved?
Hi mate,
Yes, any of your settings or customizations are saved
Kind regards!
Fantastic thank you! Another thing I’ve noticed as well is that product rows have some gaps in them, and on our ‘shop by type’ it moves an item to a 2nd row for some reason. (see attached screenshots)
Menu bug – http://i67.tinypic.com/2dlrsd1.png Product row gaps bug – http://i65.tinypic.com/b50jds.png
Hi mate,
Please send us your website link. We will check for you.
Kind regards!
unearth-test.myshopify.com
You should still have access
Hi mate,
We fixed it for you. please check again!
Kind regards!
Hello again! Not sure if its my cache, but I am still seeing the menu bug. http://i67.tinypic.com/2dlrsd1.png
It moves Extras to another column, instead of being under Shells.
Hi mate,
When your menu has fewer characters, it is located in the same row, which is required by the design partner with us.
Let us know if you have any questions.
Kind regards!
But it does not function correctly at all, it is unclickable. I hover and it moves it to the next row, then I try and hover on it there and it moves it to the row above.
Hi mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it. Also, you can send us a few pictures or a short video describing the error you are experiencing.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Hey guys, sent new invite. (my site is Unearth-Test)
Here is a video of what is happening for the menu bug and I can’t seem to figure out why. https://s.nimbus.everhelper.me/share/1190621/ggbvxu4o5ifyht721iii
Also for some reason the products have gaps between them, like it pushes an item to the next row. Here is a video showing the gaps between products: https://s.nimbus.everhelper.me/share/1190624/64f4lae41svos3852ebbI would like them to fill a row, this happens in multiple places as well.
Thanks!
Hi mate,
We fixed it for you . Please check again.
Kind regards!
Thanks so much!
Hello again!
Sorry to bug, but for some reason the autoplay on the slideshow stopped working? Also the arrows appear for a short second then disappear on desktop but on mobile it is fine. I don’t remember turning them off so hopefully you can help me out here!
You should already have staff account access, our shop url is: unearth-test.myshopify.com
Thank you!
Hi mate,
We have fixed it for you. Please check again.
Kind regards!
Hi EngoTheme,
So we pushed to live and for some reason it reverted some changes that I havent been able to fix.
On the product detail page, it shows both prices (regular | sale) next to eachother with no styling. Before it showed the reg price in red, and sale price crossed out. I would like it to keep the styling.
Also the slide show is acting strange and the arrows show for a second then and the slideshow stops even though its set on auto. So if you could help me out with these that would be amazing.
Hi mate,
Please aggregate the issues you need us support and send to us by email: engotheme@gmail.com
We will support you better
Kind regards!
Sounds good! Just emailed and attached video of the issues.
Hello, I am curious before purchasing, if this will work with existing products in my shopify store, or if I will have to re import them all?
Also if this theme will work in a shopify test environment?
Thanks!
Hi,
How can I add thumbnails of my product bellow the main image of it?
Thank you
Hi mate,
Our theme doesn’t have this style. If you want we can do it for you with a small fee.
Please contact us by email engotheme@gmail.com
Kind regards!
how much? thank you
Hi, the products on the collection page are not displaying properly.
some line have 4 products and some lines have just 1 product.
Can you fix this? Thank you
Hi Mate,
Thanks for using our theme!
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
The product page image is cutting the product picture in half. I can send screenshots if needed. The default pages look fine its just when I activate the theme. I am using the 5th layout style
Hi mate,
We have cut the image to fit the design of the theme. Please send us the account we will fix it for you.
Kind regards!
Do you need the shopify log in and where do I send it?
Hi Mate,
Yes, Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards!
Hi,
The size filters on the collections page is not working. you click on it but it doesn’t filter: https://jobin.com.br/collections/todos
(please check: there is only one model with the 49 size)
Hi mate,
You need to add the corresponding product tags in each product.
Kind regards!
It doesn’t work because each product size has a different SKU, barcode and quantity available..
Hi mate,
The filter works according to the tag of each product. You need to add tags to each of your products http://prntscr.com/frg2w9Kind regards!
I dont want to filter by product, I want to filter by variant.
How can I do that?
Hi mate,
Sorry, shopify doesn’t support filtering by variant. You need to add your variations to the tag. So, that the filter can work.
Kinds regards!
I was wondering if this theme supports shopify’s “sections” feature along with being able to re-arrange the sections on the homepage.
Hi mate,
Thanks for your interested in our products.
KINGS theme have full and complete support for Shopify Sections.
It really is a very wonderful theme. Hope you will buy KINGS Theme and become a our dear client.
We believe you will be satisfied.
Kind regards!
Hi,
The widget “Size Option” and “color” is not working on the collections page. It does’nt show on the page. Can you fix that? Thank you
Hi mate,
We fixed it for you.
Kind regards!
Still not working…
Now its also not working on the product page!
Hi mate,
Still not working… >>> You need to enable the widget in Sidebar Filters: Http://prntscr.com/fmcny5 Http://prntscr.com/fmcobj
Now its not working on the product page! >> Our product page does not have a sidebar. What are you talking about?
Kind regards!
