75 comments found.
Would this work for affiliate?
Hello,
Thank you very much for interesting in Hitheme.
About your question, currently WooCommerce has supported External/Affiliate Product type. You can view it in this link : http://demo.wpthemego.com/themes/sw_hitheme/product/iste-natus-error-copy/
If you have any other question for our theme, please feel free contact us here. We will support you.
Best regards
I can’t download any plugin, your site is offline … =/ I’ve tried to install the Theme on my client’s website, but I couldn’t … I’m very disappointed
Hello,
Thank you very much for purchasing our theme and we are so sorry for all inconvenience from us.
Yesterday, we have some problems on sever. So you can not connect to our server to download plugins.
Currently, we fixed this problem. Please refresh your browser and re-install plugins for your site.
If the problem still happen, please provide us information of your site include admin account, FTP or Cpanel. We will check and support you
Best regards
How do I translate “UpSell Products”. It seems it is hardcoded to .php and loco translations are not helping. Also, the footer text (Designed by WPThemeGo.com) can be only altered via hardcoding the php??
Solved by adding wante .po and .mo lang files to hitheme/lang folder using Loco Translate. Footer text yet remains unsolved as it is hard coded.
Hello,
Thank you very much for used our Hitheme. About your question:
1. To translate “Upsell Products”, please go to the admin => Widgets => open SW WooCommerce & Upsell slider Product => then edit title of widget again.
2. For the footer text, We support a parameter to change it. Please go to the appearance => theme options => Then add the text which you want to show in copy right.(http://prntscr.com/hh2oaj)
Best regards
I’d like to see color choosing options on products plus that the items thumbnail would be static (item-img products-thumb). I’m wasting too much time when I need to resize the pictures that the front end wouldn’t look weird and unprofessional.
Hello,
Thank you very much for purchased Hitheme and we are so sorry for not replying you soon. We have came back from weekend.
Actually, we have not got your question. Please send us some screenshot for it. We will give you a better answer after knowing it.
If you need help from us, you can create a ticket on our support system. Our supporter will check and help you more.
Best regards
How do i change breadcrumb image
Hello,
Thank you very much for purchased Hitheme.
To change breadcrumb image, please go to the Appearance => theme options => General => then upload new image for Breadcrumb Background parameter(http://prntscr.com/hd4lzk)
Best regards
This have only effect on some pages. It does not change on product page and category page
Hello,
Thank you very much for reply.
About your problem, please provide us information of your site via our help center( http://support.ytcvn.com/login.php). Our supporter will check and help you more.
Best regards.
This theme has insane amounts of issues. Not to mention the SUPPORT TICKETING SYSTEM does NOT WORK CORRECTLY. You cannot check the status of your ticket by using your email address and TICKET #, as it specifies; the application just FUCKING FAILS.
The “one click demo install,” is NOT as easy as they contend. It’s basically nearly impossible with all of the typical PHP limits most wordpress sites have, so good luck going and editing PHP.ini and or .user.ini with the right stuff. And even thereafter, the media and files in the one click demo CONTINUE TO FAIL, with an unresponsive support team.
Don’t buy this theme all. WAIT UNTIL THEY FIX SOME OF THIS BASIC SHIT.
Hello,
Thank you very much for purchased Hitheme and so sorry for all inconveniences from us. About your question:
1. Currently, Our support ticket system supports create a ticket without logging in. With feature, you can not find your ticket on our support system, you have to check in your email.
If you want to check your ticket on our help center, please go to the http://support.ytcvn.com/login.php then create an account on it. After that, please login and create a ticket again.
2. I checked on our support system and see that there is 01 your ticket on it. However, it is created yesterday night. Normally, we will check the ticket and try to respond in 24 hours. Our supporter is checking your ticket and will reply you there after finish. Please wait.
Best regards
No – your TICKET SYSTEM redirects back to the initial login to create or check ticket status, WITHOUT SUBMITTING THE TICKET. I’ve been back and forth, HAVING CREATED 7 + TICKETS ALREADY that did not submit correctly. Multiple browsers, etc. THIS IS IN LINE WITH THE THEME HERE, which is that your technology is buggy as hell.
Hello,
Thank you very much for your reply.
If you have problem with our support ticket system, please contact via email : contact@wpthemego.com. Our supporter will check and support you there.
Best regards.
I’m interested in this theme. However, I noticed that in the mobile demo (http://demo.wpthemego.com/themes/sw_hitheme_mobile/#) the “TODAY DEAL” items do not click through to the individual product view/page. It appears that they are not links. I also checked it directly on a mobile device but same thing. I would find it hard to believe, but is this true? I would need these items to link/clickthrough to the specific product. Just want to make sure this obvious feature will work before I spend the $60 for the theme. Thanks!
Hello,
Thank you very much for your feedback and so sorry for not replying you soon. we miss your comment.
We will note and update it in the new version of this theme.
Best regards
Hi! At mobile version of site, header take too many space. Is there any possibilities to make it smaller? But only for mobile version
Hello,
Thank you very much for your feedback.
Could you provide us some screenshot for it?
Regards
Hello,
Thank you very much for reply.
For this one, you can add some code css in style.css of child-theme:
@media (max-width: 480px) {
.hitheme_breadcrumbs {
min-height: auto;
padding-top: 30px;
padding-bottom: 30px;
}
}
You can edit another value for the padding-top and padding-bottom.
Regards.
I found a huge Mistake on your Theme!
-If i choose a special category in Shop for example Shoes, then the Shop only Show all shoes from this category.
PROBLEM IS: The Category Field is missing now to go back with an X- to all Products …or choose other Category ….
Can you please FIX this… i need it for my shop that customer can chosse the Category from MENU…
for example SHoes for Women…. choosen from the megamenu …but then customer have to Press Shop to see all other products or category..
Hello,
Thank you for your report. We noted this mistake and our team will check and update in the next version if there is any bug there.
If you can not wait, you can submit a ticket on our support system(http://support.ytcvn.com) and provide us your site’s information. Our supporter will check and fix this bug on your site.
Thanks
Please fix the theme on Safari browser product qty is misplaced and everything is not int he right place. Firefox and Chrome works fine
Hello,
Thank you for your comment. Could you please send us a screenshot for this bug. We will check in our theme and fix it in the next update if it is in our theme.
Thank you,
I need I email to send it too
Items with Variation wont show
Items with Variation Prices wont show
Hello,
For all question above, you can contact us at our Official Support page at http://support.ytcvn.com/ and provide us more information. Our supporter will check and help you.
Thanks,
CSS classes (optional) is not showing in the menu solution: Select ‘Screen Options’ at the top of the page and ensure that the ‘CSS Classes’ checkbox is selected
Hello,
Thanks for your kind comment. Please create a ticket at our Official Support page and provide us your site’s information and screenshot for this issue. After checking your site, our supporter can help you better.
Thank you,
excerpts not working, I have added the manual excerpt to my posts but when on the home page it shows the grid but posts show full text and images in the except with is 2000+ words. how to add excerpts to post slider, same as on your demo site blog layout? I really don’t know why I keep playing with this theme. nothing seems to work as it should.
Hello,
Thanks for your comment.
For this issue, please create a ticket at our Official Support page and send us your site, admin account and show us how you want. After checking in your site, we can help you better.
Thanks,
I can not send another ticket because there is still a ticket not answered. You are causing delays. Answer my ticket already, you were quick enough make a reply asking for credentials which I have supplied and I have been waiting patiently staying off the web site just in case you are there making edits. All I can say is you better have good disclaimers as Im giving your terms and conditions to my lawyer. You are costing me money waiting for you. Get back to me yeah ASAP. http://support.ytcvn.com/tickets.php?id=4544
Hello,
Thank you for your patience. We’ve been back to work after the weekends then will help you today.
I checked and see that you created a new ticket with the same content then I closed the old one. It will be easier for both of us to follow the issue.
Our supporter has been checking the issue then will reply you in the new ticket #SA404823.
Thanks,
this issue was reported 8 days ago now. still no resolution. anyone else has issues please call me 07400057333, I could do with joint evidence to help in this case, I am taking wpthemego to court. 2 months working with this theme, with website still at the beginning of development. this theme has cost me a £4000 contract. Be prepared and expect contact from my lawyer.
Hello,
Thanks so much for your patience. However, I need to confirm some points here:
1. You reported the issue in the ticket on 28/08, and today is 31/08, is it 08 days ago now?
2. You created ticket with duplicated content, then to easier for both of us to follow the issue, we closed one and also informed you in the ticket. Also, for any customer using our ticket system, they know that customer can continue the ticket normally even when the ticket is closed.
3. We have been supporting you in the ticket – and reply you no more than 24 hours. Because the issue need fixing in code, the FTP account should be included then we can fix for you.
However, you provide us with the account that do not let us to write or edit then we could not fix it. Then we ask you for other one.
With the new one, we check and see that even when the code changing, your site remains the same, even when all the code in your site is removed (we made a test for this). It may be caused by the server cache. Now please contact your hosting provider to turn off the cache then we will continue to fix and check your site correctly.
This is screenshot for ticket, you can have a check again: http://tinyurl.com/yb9mcy6z
Thank you,
sorry, 7 days then! Even then it took the request for a refund to get you off your butts, seems like longer than 7 days, to be honest.
The first day I contacted they asked for the admin account, not FTP. The theme can be edited from WP admin. There was no mention of you requiring access to FTP account.
I thought this was 24-7 support?
sorry, you say you respond within 24 hours? please don’t lie. It took 72 hours for a reply to my original ticket, here are the times as copied from the tickets, these times a between your responses 08/26/2017 10:00am 08/29/2017 10:17am this is a wait of 72h 17minutes and not 24hours that you mention. this has also cost me a £4000 contract that should have been completed on Monday but due to the issues with the theme and included plugins I could not do anything but wait for you. I wish now that I looked elsewhere. I put my trust in you and your company and really I can honestly say it was a major mistake by me I can handle mistakes and even have forgiveness for mistakes but blatantly lying is unforgivable. 24 hours reply time? go away.
Refund today!
sorry but no, your reply after the weekend was basically a copy of my original ticket. Is that the reply you mean. I don’t accept a copy of my message as a reply. Thank you and good day
Hello,
Firstly, please tell the truth. Secondly, please be polite and don’t report our comment about the truth. All the screenshots about the comment are saved and we can send them any time.
I need to confirm some points here:
1. You created ticket on 08/26/2017. It’s weekends. And we supported you on the Next Monday on 08/28/2017. As promise, we support you in 24 hours – except for weekend and holiday.
You can see screenshot: http://tinyurl.com/yb9mcy6z
2. You created ticket with duplicated content, then to easier for both of us to follow the issue, we closed one and also informed you in the ticket. Also, for any customer using our ticket system, they know that customer can continue the ticket normally even when the ticket is closed.
3. We have been supporting you in the ticket – and reply you no more than 24 hours. Because the issue need fixing in code, the FTP account should be included then we can fix for you.
However, you provide us with the account that do not let us to write or edit then we could not fix it. Then we ask you for other one.
With the new one, we check and see that even when the code changing, your site remains the same, even when all the code in your site is removed (we made a test for this). It may be caused by the server cache. Now please contact your hosting provider to turn off the cache then we will continue to fix and check your site correctly.
Actually, we have many tickets and customers to support everyday. If you sent the right FTP account at the first time and there were so issue with the cache on your site, the problem would be solved already.
This is screenshot for ticket, you can have a check again: http://tinyurl.com/yb9mcy6z
Thanks,
really? do not flatter yourself. your message was reported because you disclosed my personal information within your screenshots.
1, you replied on Monday the 28th with an exact copy of my original ticket. This is not a reply this was a copy of my message.
I’m not arguing anymore, space between your replies 08/26/2017 10:00am to 08/29/2017 10:17am copy of my message does not count as a reply.
If you have so many customers with issues then does that not tell you something. maybe that your product is not so good after all. Wake up. get the product right, then you will get fewer support requests. Make sense?
Good day to you.
Hello,
Your information in the ticket screenshot is blurred as always. Any one can check to see the truth: http://tinyurl.com/yb9mcy6z
Thank you,
another lie, the message I reported was not blurred out. School boy error that can land you in trouble. Be very careful.
please also remove the images from the third party site. these images still exist there with my personal information still showing on imageshack
Hello,
We do not post them on any other site. Please don’t worry about it. Also, we will be more careful.
Thank you,
ok as you replied to my 1 star review trying to make it sound as there is no issues. I can not reply to your reply on the review section so here is my reply to you.
Copy of My review The Hitheme code is a mess, Hitheme css files include all options even if they are not selected. the same with JS. The whole Hitheme and pages are spammed with demo.wpthemego.com/themes/sw_hitheme link even the Hitheme register link on the theme points to wpthemego. all social links like fb and twitter are hidden inside widgets and pages and all point to wpthemego social networks. theme is created to give them backlinks. I can not believe you charge for this. I did not ask for all your links to be plastered and hidden all over the Hitheme. why when i update social networks inside the theme setting do i then need to go looking for hidden links? why is the theme default register page pointing to wpthemego? why are alot of og images pointing to wpthemego? really people best to stay clear of this one and in fact all wpthemego themes. they are all spammed with wpthemego links. Code is old even tho the theme is quite new why is the majority of files from 2015 2014. It is disgusting. now I have modified the theme and spent a few months debugging the code I now class this as my own theme. this was the reason I purchased a theme so i could concentrate on content and promotion. Really people don’t waste your time. get a designer to create a simple theme because most often this is all you need. Trust me you will get a massive headache using wpthemgo. sorry guys but really, clean up the old code instead of just adding to it. and if i disable an option then have it automatically removed from the loaded css and js. Im not using a shop but still the code is in my loaded css and js when its not being used. just a dirty way to deliver content. I have been designing websites for 18 years this has to be the worst coding I have ever come across just because it works does not mean its correct. Green is the way and the hitheme is far from green and google will let you know that if you buy. very very bad code
Copy of your Reply to my review.
Hello,
Firstly thank you for all your comment about HiTheme and so sorry for any inconvenience caused from us.
About the points you mentioned above:
1. About the CSS and JS files, we put them in a file to minimize the file request.
2. If you use the quickstart or import demo data, the demo data will be available in your site. After that, you can replace the demo data including image, link, content into yours. We do not fix the link in code and you can edit in in the backend of your site. If you don’t use any element, you can remove or delete it.
I confirm that we do not add hidden link to get backlinks to our site and you said! This is not acceptable. If we do this, you are not the only one tell that! and Themeforest won’t approve the theme here.
3. If you do not use shop, you just need to remove WooCommerce plugin then there won’t be code for shop anymore.
4. About the “old code” from 2015, 2014 as you mean – this is not problem! If it still work well and cause no bug, we can use it. In our theme, if anything causes bug, we will update.
You’re an experience user, then I think that you understand these points. I checked our Support System http://support.ytcvn.com/ and see only your 01 ticket from July to request the update for WooCommerce. We released 02 updated versions after that. I hope that you updated in your site. If there is any issue or question, you can contact us then our team will support you.
Thanks,
My reply to you.
1. over usage of css and js. here is result on fresh theme install with woo plugin This page has 43 external Javascript scripts. Try combining them into one. This page has 20 external stylesheets. Try combining them into one These results are unacceptable.
There are 2355 DOM elements on the page from as seen on your demo site. are you really saying that this is acceptable? this is madness gone mad.
2. demo data. example. register to our site link. points to. http://demo.wpthemego.com/themes/sw_hitheme/?page_id=7 Why add that? I dont want my customers going to register on your site. this is not required even in a demo you should just put /wp-login.php?action=register after all this is a wordpress theme and standard wordpress register page. why put a link to register to your website?3. woocommerce. whether or not woocommerce is used there is still 20k lines of code in the css app-default.css and thats just one of the many css files included in the theme.
4. old code. The code used is not valid! its scrap book code this should not be used in production. the whole point about valid code is that it works it all browsers and it has been security passed. the code you use can be manipulated and is not secure. As i said earlier just because it seems to work does not mean there is no problems.
obviously your an experienced support agent and I know you understand the true facts that i am stating.
And yes I did update the theme and no its still does not work as intended out of the box.
one issue i can recall was the list by function Ascending descending does not work still on the new theme.
However functionality was not so much of an issue the review was for bad coding.
Seems like you just copy themes and just add css.
I know what your game is and i don’t like it. I think I will report this to themeforest thanks for pointing that out to me.
Reply if you want but i will come back with more I might even make a youtube video regarding this because you are just winding me up now.
The requested URL /ytc_templates/wordpress/sw_revo/index.php was not found on this server.
Only demo3 working?
Hello,
Thanks for your question.
Firstly, I notice that there is no purchase badge near your name, it means that you has not purchased HiTheme.
Please create a ticket at our Support System and provide us your license for this theme. After that our supporter will follow and help you.
Thanks,
Hi. I was referring errors on your demo site. Only one demo is working. I wish to see all the examples without errors for me to be interested of purchasing your theme.
Hello,
Thank you for your report and so sorry for this inconvenience. We rechecked and it works well now. You can continue to see it: http://demo.wpthemego.com/themes/sw_hitheme/
Feel free to tell me if there is any question about HiTheme.
Thank you,
I’m thinking to buy this theme.. But wonder when i check the demo… Some demo link was broken include mobile demo. Do you have any idea? Thanks
Hello,
Thank you very much for your interest in our theme.
Currently we’ve moved our demo to http://demo.wpthemego.com/themes/sw_hitheme/ You can also check the mobile demo here. Please tell us if there is any question about HiTheme.
Thanks,
I’m selling digital downloads at my store. I don’t want to show the
“Availability: In Stock” and “SKU: 013012-MACK”
How do I make it so that those items do not show on the product page?
Hello,
How about your previous issues? We have not received any feedback about them.
For this one, if you don’t want to show them, for the SKU, you don’t need to input this field for the product then it won’t appear in your site.
For the “Availability: In Stock”, it need some css here. You can install child theme then create a ticket in our Support System and provide us more information in your site. After that we will help you.
Thanks,
I submitted a support ticket with admin credentials to my site, but nobody has replied yet.
Hello,
I checked the ticket system and see your ticket #MT605127. We did reply you this morning at about 9AM and it’s 5:34PM now.
This is screenshot for the ticket content: http://prntscr.com/g4nro7
Thanks,
I never received an email response.
what is my ticket # please? I never received a ticket response in my email, and I tried going back to the ticket system, and I have no idea how to find my ticket.
Hello,
I’m so sorry for this inconvenience.
To check the ticket status, you can go to http://support.ytcvn.com/view.php and enter your email signed in the ticket and ticket number #MT605127. I’ve tried with your info and it’s okay.
About the notification email, please check in the spam box to see if it goes there or not.
If you get trouble with the ticket system, you can contact us via contact@wpthemego.com. However the ticket system will be easier for us to follow the issue and support you.
Thank you,
When there is a plugin update appearing in the admin, is it ok to update them?
Hello,
Thanks for your question.
To update our theme, you can follow steps here: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/If there is any question, you can contact us then we can help you more.
Thanks,
Read my question again, carefully. You did not answer it properly. PLUGINS Some of the bundled plugins have updates. Do I run those PLUGIN updates?
Hello,
As mentioning in the article above, you should update plugin in the new version. This step is essential to automatically update the required plugins for bug fix and feature improvement.
Thanks,
Let me try to explain this for a third time, so you can understand. I HAVE ALREADY UPDATED THE THEME TO THE LATEST VERSION THAT WAS RELEASED A FEW DAYS AGO.
Then AFTER the update, in the Wordpress admin area of my site, two of the plugins that came bundled with the theme are showing that there are updates to those two plugins.
So my question is, do I run the updates via the Wordpress plugin update system? Or do I wait for another theme update and go through the ridiculous convoluted way you guys do theme updates?
Hello,
Thank you for the explanation and patience to me.
If you want to update the plugin, you can have a test first then if it’s okay, you can update in your site.
However, we recommend customer to wait for our update then it won’t cause error due to the different in plugin versions.
Thanks,
Thank you, I’ll just wait for next version update.
Thank you for your reply. If there is any issue, you can send us ticket or email then we will check your site and support you better.
Best Regards,
Your support ticket system is annoying. You ask the product name twice, and the field for phone number is not marked required, yet when you submit, it makes you have to put in a phone number.
Hello,
I’m so sorry if there is any inconvenience caused from us. We’ve just made some change in our Support System to serve you better. If there is anything not good, please tell me then we can fix for more convenient use.
Thanks,
I want to choose a custom main color, but it doesn’t work at all. Only the pre-defined color schemes change. I don’t like any of them. So I go down to the custom color setting and change to the color I want, save, nothing happens.
Hello,
Thanks for your comment.
Could you please create a ticket for this and provide us more information of your site. Our team will have a check first then we can help you better.
Thanks,
How do you update the theme when there’s an update?
Hello,
Thanks for your question.
To update the theme, you can follow steps as in the tutorial here: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/If there is any difficulty, please tell us then we can help you.
Thanks,
The download file on themeforest is about 250mb. Does it have all the latest demo data? or do i have to request the demo data? if so please send me to kpmlit@yahoo.com
Hello,
Thanks for purchase HItheme.
About your question, with the files there, you can import all demo data of this theme. You can see the file structure and installation here: http://www.smartaddons.com/wp_documentation/sw-hitheme/#filesPlease tell us if you need any other support at http://support.ytcvn.com/, our team will follow and help you.
Thanks,
i was asking about quick installation, not the 250mb files
please send it to the email address kpmlit@yahoo.com,please do not ask me more question, am in a hurry
how long does it take to get the quickstart files?
Hello,
Thanks for your patience. We’ve just been back to work now and I sent you the quickstart in your email. Please check it.
If there is any other difficulty, please create a ticket at our Support System at http://support.ytcvn.com/ then it will be easier and faster for us to help you.
Thanks,
thankyou, what is the procedure for updating the theme? is it done manually by deleting the old them first? or is there an auto-update method?
Hello,
Thanks for your question.
Currently, our theme has not supported the auto-update.
You can follow the theme update tutorial here: http://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/Please tell us if there is any other question.
Thanks,
i have noticed an issue
check here http://demo.wpthemego.com/themes/sw_hitheme/?s=laptop&search_posttype=product
when you search “laptop” there are some bugs . try it on your demo site
Hello,
Thank you for the report. I send this to our test team and they will check and update this bug in the next version.
Thanks,
can i exchange it for shoppystore
can i exchange it for shoppystore
Hello,
Thanks for your question. If you purchased HiTheme for no more than 7 days, we can exchange for you.
You can check the policy here for more detail: http://wpthemego.com/blog/wordpress-policy-update1-1-exchange-within-7-days.htmlThanks,
The time i wrote you email it was 7th day but you take so long to respond to queries everytime i sent a message. I have been unable to launch my store because of bugs here and there. I bought on 4th July. Please tell me if you can exchange so that I can do the transactions as soon as possible
Hello,
About the exchange, you just mentioned to this yesterday night – 13 hours ago. And I replied you right when I’ve been back to work this morning! (http://prntscr.com/fukorb).
I checked your ticket and see that you purchased on July 5th, then we will make this deal for you.
You can take it this way: http://wpthemego.com/blog/wordpress-policy-update1-1-exchange-within-7-days.htmlThanks,
