7066 comments found.
Hi there,
Please help me on support tickets? Left few few days ago, still have no response. Need some dedicated support here for purchased customers…
Quick question:
I have filled out everything on my account page – shipping/billing section, but it kept saying an error message “everything field must be filled out”... No luck to fix that yet.
Please help!!!
Hello there,
I am sending new replied to your support requests right away. I’ve only figured you’re using outdated plugins so far, so please make sure to update at least WooCommerce to its latest version then try again.
Cheers! Adrian.
Hi , When I open the site / demo in iPad, in vertical view, the side menu (off canvas menu that appears on mobiles) does not open. nothing happen when cliking on the menu icon. nither in your theme demo nor in my website.
On my website when looking with iPad the shop messages does not show as well (they do show on your demo)
What can be the problem and how can this be fixed? I sent a suuport ticket few days ago but did not get a reply can you please check this. Thanks Michal
Hi Michal,
I just got back to your support request, both your site and our demo site seems to be working fine so I got back to you asking for more details. Feel free to reply to that support request email.
Cheers! Adrian.
Thanks , I will reply to the support email
Is it possible to have a button to enable audio on a youtube video inserted as the background of a Visual Composer Row? Or any other similar solution?
Hi @dabodude,
No, there isn’t a volume / sound option for videos used as backgrounds.
Cheers! Adrian
Hi there! The top navigation menu breaks into a second row in large screens( desktops). Any solutions? Thanks in advance.
Hello,
That’s shouldn’t be happening, I doesn’t at this end. I’ve checked your site and there’s no top bar navigation at the current time. If you’re still experiencing this issue, please reach out to our support team via https://shopkeeper.wp-theme.help and we’ll assign one of the developers to look into it.
Cheers! Adrian.
Thanks. i was to mean the main navigation. This does happen with some desktops but in latest desktops it is normal. To prevent this,i just minimized the number of menus.
Hi, I cannot see the latest plus minus icons for quantity buttons in single product pages Instead I see the old input box with up and down buttons there. Can you please tell me how d I get it? Thanks in advance. Thanks.
Hello there,
You can find the option to switch from one style to another in Appearance > Customize > Product Page. This is what you should be looking for on your screen: https://screencast.com/t/ShnVMqIq
Cheers! Adrian
Hi, I need My Account icon in header just before search icon but even after turning the option on under header elements, I cannot see it. Can you please tell me how do I get it? Thanks in advance. Thanks.
Hello,
I see you’ve opened up a support request as well, that’s the way to go, no need to to post the same question here as well, it will only delay the reply 
We’re assigning someone to look into it asap.
Cheers! Adrian.
Sorry I ll take care from next time I just posted another question before reading this.
Ask Me Anything!
Shopping for a WooCommere theme? This is Adrian, I’ll be online in the next few hours and I would be happy to help if you have any questions.
Hello, I have purchased the shopkeeper child theme and installed it into my WP. However it requires a updated version of the bowtied tools. When I click on install the following message appears:
Installing Plugin: GetBowtied Tools Downloading install package from https://api.getbowtied.com/v2/getbowtied-tools/update.php…
Download failed. cURL error 7: couldn’t connect to host
Plugin not activated. A higher version of GetBowtied Tools is needed for this theme. Please update the plugin.
I have searched online to update the bowtie tools plugin and cannot find anything. I downloaded a 2.2 version which im not sure how to upload manually.
Please can you assist.
Thank you,
Talya
Hello Talya,
Thank you for using Shopkeeper! I checked our records and It looks like the other Adrian got back to you earlier today. Let him know if you need any help further by replying to his email.
Cheers! Adrian.
Hi Adrian, the problem is not resolved.
I still get this message and im not sure where to get the higher version
Plugin not activated. A higher version of GetBowtied Tools is needed for this theme. Please update the plugin.
Hi Talya,
I see you got a reply on your support request a few minutes ago, feel free to reply if there’s anything else we can help you with.
Cheers! Adrian.
Hi there,I have just tested your mobile version speed and the loading time is poor based on google https://testmysite.thinkwithgoogle.com/. And it is worst on my website.
Hi, i’ve tried to get answer to my question via a support request, because i’ve bought this theme, but after three days waiting without any response,. i’m trying it here in ths comments section …
So, i have to install the theme into a multisite, where each wordpress installation is for a different language. (This is a better approach to our project then the common way via wpml or so.)
The problem is, i cannot install the required plugins at the highest network level, but that’s how it should be. I don’t want install it at the website level beneath.
Even when i would do this, how could i install the plugins for another website, when they already are installed for a previous website?
No, they should be installed at highest network level.
How to gain this result?
Should i have installed the theme in an ordenary single wordpress before and then should have switched to network? If this workaround would work, how will be a future theme update workflow?
So, please give me advice here in the comments section or to my waiting support request.
Best regards, wp-teo
Hi Theo,
I just sent a reply on your support requests, I was asking for more info so we can check your setup.
Cheers! Adrian.
Hi, in the thread above it states that I can remove pricing:
“do this theme catalog mode will remove the add to cart button/link and price ?
melanie_getbowtied
melanie_getbowtied AUTHOR TEAM
over 2 years ago
Absolutely If you need anything else removed we can provide custom css!
Melanie”
But there is no way I can find of removing pricing – could you help please?
Hello there,
The catalog mode does hide the add to cart button but not the price. That’s because some products may still need pricing, even if they cannot be purchased online. Some people offer phone orders or some alternative. Or maybe just for informative purposes. The way to go would be simply remove the price when editing the product.
If there’s anything else you need help with, please reach out to our support team via https://shopkeeper.wp-theme.help and we’ll assign someone to assist you further.
Thank you for using Shopkeeper! Adrian.
Hello @Brazuka,
The first link you’ve provided links to a 404 page, maybe you’ve change it. We’re not aware about any image specific issues on the product page so we would need more info to be able to understand what’s happening at your end.
Cheers! Adrian.
Site looks cool, but couldn’t see any issues, can you please be descriptive about what are you experiencing?
Cheers! Adrian.
ok got this fixed, thanks.
OK, good to hear that. Thanks for getting back to let us know.
Cheers! Adrian.
Are your shop wordpress themes YITH compatible?
Hello there,
YITH has lots of plugins, not sure if you’re after a specific one, so the questions would be too broad to give an accurate answer. We’re using the Wishlist plugin from theme with no known issue.
Cheers! Adrian
Hello, I am having compatibility issues with Shopkeeper and Dokan. Because of the theme my Dokan plugin doesn’t display well on any mobile device and I need my site to be responsive on all devices. I am willing to pay the developers at getbowtied to resolve the issue and it will be one step closer to making the theme compatible with Dokan once and for all.
Hi @fendel,
We need more info, but sure, we’ll do our best to help. I’ve opened up a support request under your username asking for more details.
Cheers! Adrian.
So just to give you more insight here on how your theme is not 100% compatible with Woo I found more glitches. One, you can’t use Visual Composer in the short description and Quick View. VC shortcodes show.
Second the issue I’ve been complaining about since you REFUSE to listen is related to the gallery thumbnails. If you have them existing and you go and update your theme on some installs, who knows, maybe all it breaks. The user cannot use the site and change variations in mobile.
Delete the thumbnail and it works perfectly.
However, who wants to go thru a dozen sites fixing YOUR issue. Somewhere along the way YOUR theme broke something. A glitch is prevalent whether you like it or not.
Just ignoring your customers, like me, won’t make it any better. I will file a complaint with Envato.
I’m not trying to be a pain in the ass. I’m trying to help you understand you have an issue and you are ignoring a huge problem.
Hi There, I’m having problems with the product image zoom feature, as well as the product page social share icons. Please can someone assist with this urgently. Thanks
Hello there,
Sure, we’ll do our best to help. We’re not aware about any issues so I’ve opened up a support request under your username asking for more info, you should have an email on it.
Cheers! Adrian.
Hi Team,
My “sale price”, “sold by”, and “add to cart” buttons overlap in thumbnail view for both mobile and sometimes PC views.
Kindly assist with a fix.
Hi McPsalmy,
“Sold by” sound like something coming from a plugin so that may be the problem. Please reach out to our support team via https://shopkeeper.wp-theme.help and provide a link to your site, we’ll assign a developer to investigate and assist you with it.
Thank you for using Shopkeeper! Adrian.
Hello, I’ve purchased this theme a while ago. I was wondering how i could import the pre built layouts? I’ve already downloaded the demo content, but when i press load ‘template’ in the visual composer it does not load any pre built pages. How can i access those?
I’ve downloaded the demo content (yet images are not showing either)
Hi @jixepo,
You would need to import the demo content again and that will get you all the pages and settings. You can find that option under Shopkeeper >Demo. If there’s anything else you need help with, please reach out to the support team via https://shopkeeper.wp-theme.help
Cheers! Adrian.
I have logged the support ticket 4 days ago, I have not received the support, I want to use visual composer templates, I have purchased the licesence, but due to restrictions put by author in the theme I cannot activate licsence. Please help
Hi Farooq,
I just sent a reply to your support request.
I get what you mean about Visual Composer. The license tab is removed so it won’t ask for a license since most users don’t purchase their own. You can get there by temporarily activating a different theme. Here’s what you need to do:
1. Activate a different theme, the default WordPress theme TwentySeventeen for example
2. Go back to the Visual Composer section in the left, you should find the License tab now so you can activate yours.
3. Once active you can get back to Appearance > Themes to reactivate Shopkeeper.
Hope this helps.
Cheers! Adrian.
I just love this theme, and make my clients purchase it at the beginning of the contract itself. Now, working on a single page site and have this query:
- Is there a way to have only a sticky logo instead of sticky header, specially for use on a single page website?
- Alternatively, do you have a different theme more suitable for single page websites?
Hello @agragaurav,
Thank you for choosing Shopkeeper for your project. Hope it’s a good fit.
Regretfully I would have to answer no to both. The sticky header comes with more complex functionality and you cannot choose to have only the logo up there. Hiding every other element via CSS is possible but I don’t think leaving just the logo up there would look good.
For the second bullet, no, we’re specialized in WooCommerce themes so they’ll all comes with full eCommerce functionality rather than 1 page sites.
Cheers! Adrian.
