195 comments found.
Any plugins included in the theme as WPBakery Page Builder and LayerSlider WP require a license to use it but in their page they require to buy the licenses, how can I do? Thay are included in the theme and I don’t want to pay anything else. Please let me know.
Hello!
We are using premium plugins in our themes to provide advance features to our buyers together with ease of customization. Most of the users ask to provide license key for these plugins. We buy extended licenses of these plugins and every license comes with single purchase key which can’t be distributed to every client. Whenever newer version of any plugin is released, we embed that updated plugin in our themes and make our theme compatible with this latest version. Let me know if you have any other confusion.
Thanks.
Hello
Thanks for your purchase. We have given documentation woth the theme. Our team is preparing a new version of documentation which will be given in the next update. Please check the documentation folder in the downloads. The demo import can be checked by our team. They can further guide you about this issue. Please submit a ticket at https://webinane.ticksy.com thanks a lot
I am having issue in composer. When we add “heading” or other elements, not showing it’s data after saving it.
Hello, which version of the theme you are using. Thanks
Hi, is it possible to booking a room without payment? I’m thinking about a method where the customer doesn’t need to pay directly by reserving. If not, transfer payment could be set as an option? Thank you!
Yes sure we have given an option in the backend to disable the payment and allow your clients to book the room. Thanks for your interest.
Thank you for your fast answer!
You are very warm welcome dear 
Is it compatible with polylang? And can I also import the demo posts/pages?
Thank you
Hello thanks for your purchase, unfortunately it is not compatible with Polylang but we have notified this feature and we will introduce it very soon. Thanks a lot
Hi i got this message from reservation form even if i put in the date correctly : can you help me please Please enter check-in date less than check-out datePlease enter valida date for future booking
Yes we can surely help you, please submit a ticket at https://webinane.ticksy.com and the support staff will give you a fix of it quickly. Thanks a lot for your cooperation.
Hi, can you please explain how to create different room types? For example one bedroom, two bedroom and exc.
We have give a custom post type with the name Rooms, in this post type you will have to create the posts with the name of the room like One Bedroom and Two Bedroom etc. In order to show the features you can use the Meta given at the bottom of every post. Please let us know if this answer doesn’t make sense. Thanks a lot
I know how to create rooms, the question is on your demo site in the reservation form there is an option “select room type” and from the drop down you are able to select room types like – single room; double room and ect. So I thought that when you create rooms you can assign different room types to them or I’m wrong?
Also I’ve noticed couple other issues, the contact form used in the footer is not working. It doesn’t send the message. Also the other form used in the page Contact is working but in the email that the admin receive is missing the field with the email of the sender. Can you give me a clue where to look for those problems.
1- For making different room types you will have to make a category with the name of concerned room type. After that add the rooms in Room Custom Post Type and add it in the relevant category.
2. We have check the matter in detail but we have not found any such issue in our theme. Please submit a ticket at https://webinane.ticksy.com so that our team can diagnose this problem and give you a solution of it.
Thanks a lot
Hi, I’ve only option to create categories to post not to rooms. Also in the room admin page there is no option to choose a category. https://prnt.sc/igew09
Hello, in the latest version the option to add the category is given, can you please confirm which version of the theme you are using. Here is the screenshot for it https://prnt.sc/ih9hay Thanks a lot
Hi, the main theme is up to version 3.4 please check the two screenshot 1. themes version – https://prnt.sc/ihbf18 2. Rooms options – https://prnt.sc/ihbh63
This issue is solved in the latest version of the theme which is provided for download in themeforest. Please update your theme. Thanks for your patience and cooperation, we will be swift in response next time. Actually it took a little more than expected time to fix this issue in the new version.
hi there, my theme option page in wp panel is frozen. i cant import the demo data. can you help please.my url is www.aslanhotels.com. Thank you
Yes surely we can help you, please submit a ticket with wp-admin and ftp information at https://webinane.ticksy.com and our support staff will get back to you with the solution. Thanks a lot
Ok Thank you i submited a ticket and provided ftp info.
Thanks for submitting the ticket we have answered your ticket.
Hİ can you help me please how to activate slider for theme. İ have no option to create a slider. even plugin is activated.
hello, sorry for being late in responding here but our technician is waiting for your response. Yes we can surely help you to create a slider, please reply the ticket and ask her to help you make a slide. Thanks a lot
Hi there, I hope all is going well. I just downloaded the latest version of the RestInn theme and in the mobile, the menu items have too much padding. I did try reducing the padding but it also affects the regular desktop menu. Do you guys have a quick fix for this as it seems to be a theme issue? Thanks in advanced for your help!
Yes we can offer a quick fix if you provide us the URL of your website so that we can paste the solution here. Thanks a lot
Hey there, thanks for your prompt response. Sure, the URL is: kuaray.com.ar – I did manage to add some custom CSS and fixed it but if you can still paste your quick fix would be great just to make sure I don’t mess up with the original code. Thanks!
What about WP 4.9? is full compatible?
Hello, thanks for your interest, its new version will be launched today will one little new feature. Thanks a lot
What?
Hi there,
First of all congrats for the theme…
Quick pre sales questions…
1. API development for different payments gateway such as DirectPay, stripe, authorize.net…?
2. Full integration, channels, such as booking.com expedia.com or Jovago.com, tripadvisor.com, hotel.com… or even with a complete different wordpress theme website, let me explain through two different wordpress website installation joined together through a subdomain?
3. If the additional services could be pushed further, with ultimate goal of creating packages, with ground handling, such as airport transfers and excursions, with multiple properties?
4. Last but not least, taxonomy changes, to multiple hotels, or resorts or lodges, or packages?
Thanks,
XMEtienne
Hello
Thanks for congrats.
1. The API integration can be done in this theme, it has got flexibility to accommodate these payment gateways.
2. For integration of these channels we will have to built a mechanism on backend and front-end which can be done easily.
3. And 4. Also need more work. We can extend this theme for your needs. Contact us at sugotech@gmail.com with a Word file containing the details of this requirement.
Thanks a lot for your interest.
Hi Team,
We are not able to see Multipage demo for Restinn theme.Please provide proper link for the same.
Also we have some question as below : 1) Does it provides user / client dashboard to see booking history and booking cancalation. 2) As we are not able to multipage theme, does it provide user registration process, user login process. 3) Does it support Bookmark plugin, chat plugin.
Please help me on the above queries.
also you can contact with me on following email id : vikas.wakchaure@aquaspade.comThanks.
Hey Vikas, good to see your interest in Restinn. We have fixed the issue of broken links in the landing page you can view it now. As far as the other options are concerned, there is no client dashboard but if you give a complete idea we can add it for you in a small extra money. Once this will be done then the user login process will be beneficial and we can add this for you. Making it compatible with bookmark plugin will be done free of cost. Thanks a lot
Hi! The theme is great, the only error I’m having is that the booking system doesn’t recognize letters öäü and turns them into weird characters üü. I have WPML successfully installed and everything else with the Estonian language works. Any ideas what might be causing this?
In which area of the booking system you are adding these words. Thanks a lot
Some words are in the booking fields and most of the time the additional text that is provided by the bookers are in the given letters that we have in the Estonian letters.
Some words are in the booking fields and most of the time the additional text that is provided by the bookers are in the given letters that we have in the Estonian letters.
Ok please send your ftp and wp-admin information to us at sugotech@gmail.com and we will fix it for you. Thanks a lot
None of your themes demo are working, I have tried this “RestInn” and “Medicalist” both, they do not load at all.
We are working day and night to fix it, the server is creating harsh problems for us. We are fighting to bring the things back. I am hopeful that it will be done today. Thanks for your cooperation.
Hello.. I had purchased your theme a while ago, my support has expired. The only issue we have with the theme is that it does not support the payment gateway available to us. It is a service called “PayUMoney” should we purchase the support will you be able to integrate this payment gateway on the Theme?
Awaiting your response, regards.
Hello, thanks for your purchase and contacting us for support. There is no need to extend your support for it, actually it is a customization and we can do it for you in only $100. It is a work of at least three days. Thanks again.
Hello, thanks for your prompt response, but sadly $100 is too steep an amount for us to bear, is it at all possible to be executed with the amount in the same ballpark as the renewal of support. We understand it is a lot of work and we do not intend to undermine your hard work. But in our financial stand point, $100 is very high. We urge you to reconsider the amount or if you can assist our developer to make the necessary changes we would really appreciate it. Awaiting your response, regards.
We can’t bring it down because expenditures are high dear 
otherwise we would be happy to do it free for you. We can bring it down to $80 only. Thanks a lot
Hello,
I wanted to buy your theme but I can’t see any demo well displayed, they have several bugs, for example when I try to select a room a clock appears like loading and it gets stuck there. Can you please take a look at it and let me know when its working? I tried to preview your theme in Chrome and Firefox and in both the bugs were the same.
Regards.
It will be back on track within 24 hours. We are shifting our domain to a new server. It will solve the speed issues as well. Thanks a lot
Hi, Is there the possibility to set a minimum number of nights to book ?
Hello, thanks for contacting us, yes it is possible to add this feature and only 3 hours of customization is required to suit your need. If you are ready for customization, then email us at sugotech@gmail.com. We will give you one hour free and you will have to pay only for two hours. Thanks a lot – let me know what is your opinion.
I checked the multiple hotel demo but there was no option to search by City. Also, how does one use a channel manager with this theme?
Thanks for your interest in our product, This theme support single branch for any hotel, but search by city can be supported in multi branches theme. Our upcoming hotel theme will support multiple branches but you have to wait for the launching of that theme. The name of that theme is Hotel Room. Thanks again
Thanks for your quick reply. However your product description says that this theme can support multiple hotels, which is a little misleading. Please correct the description until the new theme is launched. Also please inform when you launch the new theme.
Hello, thanks for your reply and suggestion. Remember our theme surely support multiple branches but it doesn’t support City Wise search feature therefore our description is correct. Thanks a lot for your support and understanding.
your theme freezes when I cancel a room just shows the spinning time clock, nothing else will work, the only thing I can do is refresh the page, is this a bug in your theme?
Can you please tell me about the page where you are checking this feature. Thanks
I would but your demo is not working now.. or your own website is down.
We have checked it on regular intervals and it is working very fine now, please have a kind look at this Demo now. Thanks a lot for your cooperation.
go to this page http://themes.webinane.com/wp/restinn1/?page_id=430 click cancel now at the bottom, put in details and click cancel now, it frezzes up and you can’t do anything else.
There is a little issue occurred after theme update this will be solved in next working session thanks for pointing the issue. We will immediately upload the updated file on Themeforest after fixing this little bug. Please don’t hesitate to buy this theme, we will fix it for sure and quickly. Thanks a lot
