2205 comments found.
Can you pls, get your support to fix the mess they added to the original problem. Ticket number 62345. Pls, test things after you deal with deleting and re-uploading files.Thank You.
Hi,
Sorry for the inconvenience you got, we fixed the issue and replied the ticket, could you please kindly check and follow it?
Regards.
Help me install demo theme. After download demo theme I want from https://themes.artbees.net/template/. How to install it into my website? I want to the same: https://demos.artbees.net/ken/
Hi,
You can follow this document to know how to install the template to your Ken theme:
https://themes.artbees.net/docs/how-to-install-templates-oldThe name’s of that demo template is Ken Default template.
Regards.
how do i set up the ‘images with sidebar’ portfolio on my website, as seen here: http://preview.themeforest.net/item/the-ken-multipurpose-creative-wordpress-theme-/full_screen_preview/7281173?_ga=2.245319301.1402704908.1505353983-1445052019.1505353983?
Worth noting I do have latest version of Ken.
thank you
Hi,
Please kindly open a ticket in the support desk and our support staffs will send that Shortcode for you.
https://artbees.net/themes/dashboard/new-ticket/Regards.
My support has expired for this theme. Since I already purchased the theme I should be able to have access to this shortcode without having to go through and log a support ticket—can you please provide?
Hi,
I afraid this is not a right place to provide the support information, it’s mainly for the pre-sale question only.
Don’t worry, just need to create a ticket, we will provide it for you.
Hope you understand this matter.
Regards.
What is the story with all background images not showing in the code. Does it mean that google is not seeing these images ? If yes why ? Thx.
Hi,
Could you please kindly more specific about this behavior ? Some screenshots and page url would be great.
Also, I recommend you to open a ticket in the support desk to provide more specific information and discuss further easier than this comment section.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Images set in visual composer as background, for example in page section, are not detected by search engines. Go to your demo website and inspect one of your background images. You will not find it in the code.
Hi,
Example with this demo page: https://demos.artbees.net/ken/coffee-house/
The first Page Section has a background image, and you can see the code here:
http://take.ms/AbABKRegards.
I am not sure you understand me. None of your background images is optimised for SEO. You won’t find this images in search results linking to your pages. I also asked you to fix your preloader behaviour some time ago. What is the point in having pre-loader if you see the white page for 3-5 seconds before the pre-loader is shown? Then it shows loading which takes a second. The issue was confirmed in the ticket by a member of your staff. When are you going to fix this behaviour?
Hi,
This issue seems confusing, please kindly open a ticket in the support desk so we can discuss further.
Regarding the Preloader issue, we replied your ticket, could you please kindly check and follow it?
Regards.
Ok click on this url of your background image https://demos.artbees.net/ken/home-coffee/wp-content/uploads/sites/23/2017/03/home-bg-03.jpg and “Search Google For Image” Show me pls where this image points to your demo website “coffee house”
Hi,
I got your point and will discuss with Team on this.
Thank you so much.
Regards.
Hi,
After discussing, we conclude this feature is not available because the Visual Composer use the background image of the Page section with custom css background-image, so the Google can’t index the css style.
It’s the default behavior of the Visual Composer core and we can’t change it.
For more information, you can take a look at these topic:
https://moz.com/community/q/will-background-images-get-indexed https://stackoverflow.com/questions/25773047/what-will-be-indexed-better-in-search-engines-img-tags-or-background-images-witRegards.
You have to update theme immediatly:
1. You have to update JS Composer from 5.1.1 to 5.1.2 very soon! It does not work correctly in WP 4.8.1. You can´t change text via composers drop down menu. Nothing drop down appears.
There are some more minor but realy irritating bugs:
2. Using Module “Pages section”: By placing a background image in section settings are not saved. Don´t know und what circumstances theme is saving changes, cause sometimes it´s working. Also padding is often resettet to standard.
3. Using module “Image”: Margin Bottom is always reset to 10px. No seamless design possible.
Regards, BD.
Hi,
1. Yes, the Ken update will include the Visual Composer latest version and sort this issue.
2,3. I can’t replicate these bugs on my test site, please kindly open a ticket in the support desk and provided your more details info so our support staffs help check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
When does update come?
We are working on it, it will be released soon.
Regards.
Hi, Do you have a date for the next update with update Visual Composer? Thanks and Regards
Hi,
Sorry for the inconvenience, we don’t have an estimated day for the new Ken update at the moment, but it won’t be long.
Hope you understand this matter, thank you so much.
Regards.
Where can I get updated files?
Hi,
Please kindly stay tuned, we will release a new update of Ken theme which is totally compatible with the Woocommerce plugin soon.
Hope you understand this matter.
Regards.
Font Issues. I’m having real issues with fonts. Once changed in the theme settings, they keep resetting to default fonts or a mix of default and chosen fonts. I have reset the section twice, today and the problem still persists. Need help
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi. Is it compatible with wordpress 4.8? Thanks a lot and best regards. Bruno
Hi,
It’s compatible with Wordpress 4.8, you can update it.
Regards.
Very problematic theme. Ok, Could you explain to me what is the purpose of the preloader in this theme ? I tested many pages different sizes. With the slow internet or big page size, pre-loader should be displayed immediately or within a second on the screen. In some instances, a visitor sees the white page for 5 seconds (which reflects actual loading time) and then preloader loads a page immediately. Is it for decoration so it looks cool ? Can you pls look at this.
Thx.
Hi,
The Preloader will help you avoid the problem when the site loads the HTML first before the CSS, JS and display a site without any styles by running the preloader until everything loads completely.
However, it should display immediately on the site instead of the white page, please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
It’s nothing to do with my theme. Your demo theme loads the same way when loaded the very first time. You give a lot of options in your theme but perhaps you should take a look at this from code functionality point of view. I’d buy this theme already 10 times if you made some effort to code it a little bit better. The theme is heavy even when it does not need to be. For example, if I switch off VC on post pages, I enter pure text without images, the size of the page is nearly 2 MB. 2MB for 20 lines of HTML? Shouldn’t files be loaded only when they are used? For example, why are some youtube files loaded when you don’t use youtube player on a given page? A ton of external CSS etc. With a number of options you give to people, it could be ultimate WordPress theme but right now from client’s point of view, you need a dedicated server to load this theme in a decent time when pages start getting some traffic.
Hi,
Thanks for your feedback, really appreciate it, however, that VC behavior comes from the VC plugin core itself, the Ken theme just use it but can’t change or improve it, it will need to change from the plugin provider instead.
Also, we’re trying to optimize and improve the theme speed in the future versions, surely it will have a lot of changes.
By the way, we can help you optimize the current site speed with some tips in the meantime, but we need to check your site first, could you please create a ticket in our Support Desk so we can discuss further on this ?
Regards.
Hello there! I am currently working on a website where the Ken Theme is being used. Within Ken Control Panel the Ken theme has been registered with some API key. The website is https://ckvoicelessons.de While working with the theme I found these two bugs:
1. WooCommerce product list The isotope script seems to cause a buggy output of products. Please see the issue here: https://ckvoicelessons.de/produkt-kategorie/unterrichtspakete/
2. In MacOS and iOS Safari Browser I am seeing weird white flickering when scrolling. For example browse this page with Safari browser and scroll up and down. You will see odd white areas appearing while scrolling: https://ckvoicelessons.de/gesangsunterricht/Is there a fix available for this? Currently there is a childtheme of Ken 4.0.1 installed on this site.
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi. Is there any tutorial on how to create a button that will let users switch on and off the sound of the video set in the page section? I think it’s a very important function. I have never seen a website without this option. Thx
Hi,
Unfortunately, there isn’t such option in the Ken theme at the moment thus please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/If you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Hope you understand this matter, thank you so much.
Regards.
I do understand there isn’t such option in the Ken theme. This I requested 2 years ago. Switching the sound on the feature that you added inside the theme, does not make any sense if a user can not toggle it off and on. I understand that you would like to charge me for 4 lines of custom JS script. Thx
Hi,
I understand your point, but implement a button to toggle the video sound on the front-page is not something 4 lines of custom JS can be done, however, if you know how to write Javascript, you can take a look at this topic:
http://stackoverflow.com/questions/6442427/muting-a-html5-audio-element-using-a-custom-buttonYou should first create a button, assign an ID to it, then write a code that triggers on the button click (on click) mute the sound.
If it is a youtube video, then it gets a little bit harder.
http://stackoverflow.com/questions/24868226/how-do-you-mute-an-embedded-youtube-playerHope it helps, thank you.
Regards.
I have upgraded to version 4 of the theme and it has VC version 5.1.1. For some reason none of the toggle switches are working on the theme or in VC. I can’t use any of the toggles at the bottom of a page, such as ‘Stick template’ or ‘Header toolbar’. Plus none of the toggles work in VC. No idea what to do from here
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
dear author, we are willing to buy this theme, just let us know about the third section of this website (i.e. http://itsgreymatter.com/ – Signature Programs) is a builtin feature of ken3/ken4 or addon plugin? click to view the text and image beside, kindly let us know if we have to buy this plugin individual with link!
Hi,
That section is using the Ken theme portfolio loop item, which is included in the Ken theme already, you don’t have to buy anything else.
Regards.
Hi. Why is theme loading bunch of files that I don’t use ? For example http://www.youtube.com/player_api
Hi,
Because there are some Video settings that will load the youtube video in the theme element like background video of the Page Section item, the Video player element..
Regards.
I know but I don’t use it. Is there a way to stop loading files that I don’t use ? shouldn’t these files be loaded only when you use them on a page ? Thx.
Hi,
Please kindly open a ticket in the support desk so our support staffs help you check the issue and suggest any solution if possible:
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi Artbees,
We have added new blogs in KEN theme and blog reading page not working. But old blog reading pages are working perfectly. Kindly suggest how to fix?
Here is the link : https://wrydes.com/blog
Thanks Vimal Jose
Hi,
Please kindly go to the Admin Dashboard > Settings > General > Reading > Post Pages > Select No.
Then build the Blog page with the Blog Shortcode inside the Visual Composer editor instead.
Regards.
VIsual comploser is weird at version 3.3, together with WP 4.8. The edit/clone/delete buttons do not show up at all. You can use them, but the icon is not there.
Also, I have the 3.3 version installed with a valid API Key but don’t get any updates for the theme.
I bought the theme last year and have never used it since, my 6 month support has expired and I need to fix these issues…
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
I can’t because my support has expired! But I have never even used the theme before…
Hi,
So you can follow the document below to know how to renew the support:
https://artbees.net/themes/docs/renew-artbees-support-subscription/We can’t provide the support if the support is expired because it against Themeforest policy and our policy.
Hope you understand this matter.
Regards.
Oh I see… The page is not working…
Hi,
Sorry for the inconvenience, we recently updated the article to this:
https://themes.artbees.net/docs/extending-support-subscriptionPlease check.
Regards.
Hi There, I have the last version of woocomerce, Wordpress and the Ken. But still, wocommerce is telling me my theme was outdated templates (version 2.2.0) of a lot of pages such as cart, thankyou page or oder-details (among others). Any idea how to fix it?
Hi,
Sorry for the inconvenience, we will release an update which is fully compatible with Woocommerce soon.
Hope you understand this matter.
Regards.
VIsual comploser is weird after the update of the theme to 4.0.1. Together with WP 4.8. The edit/clone/delete buttons do not show up at all. You can use them, but the icon is not there. Also the editor of f.i. the text-editor has not field to type in.
Any tips to fix this?
Thanks, Ronaldo
Hi,
Please kindly open a ticket in the support desk and provided your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi! if my support license has expired, will I not be able to download the theme’s latest version? I tried to download The Ken on its 4th edition but I just got 3.3 version.
Hi,
You will able to download the latest version of the theme no matter your support status.
Please kindly recheck in your Themeforest account > Download area > Ken theme > Download it again.
If you still face the issue, please contact the Themeforest support to help check the issue, maybe something is missing in your account (they not update the theme file..)
Regards.
