590 comments found.
Hey,
I have a question related to product categories – after adding an element “Product Categories” on a page and selecting to edit that element, in the “Product Categories Settings”, I get the following option : “Enter category id to exclude (Note: separate values by commas ”,”).”.
But I cannot find any ID of any product category, neither in wp-dashboard, neither in the database (phpmyadmin) related to the theme. If I add the name of the product categor, e.g. “Accessories”, the category is still displayed on the page containing “Product Categories”.
Can you please help me with this ?
Hi,
Please see this image http://take.ms/KGBuS
Cheers,
Foster from support team
It works! Thanks a lot for your fast answer !
I see that you say GEcko is SEO optimized. However an SEO consultant I am working with says that theme is not SEO friendly. Can you please expand on that? Thanks T. This is extremely urgent for us as we’ve already bought the theme and developed the site.
Hi,
Our theme optimized for SEO, it also base on your content. We need to check your site before give you suggest. Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue and your site url. We will check and give you sugguest.
Best regards
Dear supporter.
Please help me support ticket relate to gecko theme: http://support.janstudio.net/forums/topic/product-image-not-expectation-have-image-evidence/I posted to wrong category: helpdesk.
Thank you.
Hi,
We replied you on our support forum. Please check.
Best regards
Thank you. Just reply in the ticket. no need to reply here any more. Thank you very much for quick support. I still have a small question.
my site is www.kaeciconcept.com As you’ll see i installed an instagram plugin because i could not figure out how to setup yours. I need to have the instagram slider exactly as you have it on your ‘fashion’ demo. How do I do that? tks Also how do i take out date and author on blog posts? Thanks much!
Hi,
1. You can follow our video to create Instagram Feed https://www.youtube.com/watch?v=3rcfMH1hcYg&index=19&list=UUMDvyPJs20jwKoFIO4XUF6w
2. You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.post-meta .author, .posted-on { display: none;}
Best regards
Pre purchase question. If I were to use a template with the side menu, can it be easily changed to having the menu on top? On one of the themes I use frequently… it is virtually impossible to make structure changes like this?
Hi jshapan,
Thank you for interested in our theme.
You mean this layout http://janstudio.net/gecko/handmade/ but also have menu on top? Yes, it can. After you purchase we will help you do it free.
Thanks
Hello, I cannot import dummy data for the home agency. Can you please do that for me?
Hi jonbotelho,
Thank you for choosing our theme. We replied you on our support forum, please follow your topic.
Best regards
Hi, I have used this theme and it has been working great for a while now, its definitely a good theme, recently any simple products won’t add to cart, variable products work fine, can you advise me of what the issue is? Thanks Ash
Hi,
Did you using our theme latest version, please update theme to latest version and check again, if you still have issue please create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url, admin account. Our technical team will take a look and help you solve your issue.
Thanks
Dear supporter.
Please to update the plugin Openswatch – Woocommerce variations image swatch to last version because Openswatch have update them plugin in 12 september 2017 with a very helpful function is create “custom attribute” product. https://www.youtube.com/watch?v=wYvN9wNnl7g&t=16s&index=3&list=PL5HioxGp7f8b1nvXV9bB1_6dh8zymVDPYDo you know when your gecko them will be update next time? Thank you Manh Tran
Hi Manh,
From version 1.6.0 our theme drop support OpenSwatch plugin, the version you’re using plugin Variation Swatch http://janstudio.net/gecko/document/#create-attributes and http://janstudio.net/gecko/document/#create-product-color-swatches In next version of Variation Swatch this also support custom attribute.
Best regarsd
“In next version of Variation Swatch this also support custom attribute.”
-> When this “next version” will available because I really need it. Thank you
Hi, we are working on this, so we will release update asap when it ready.
I ‘m waiting for you 
. Hope that next month will receive the update. thank you
Could you please send me the link to buy the plugin “Variation Swatch”. I want to buy it in advanced.
Thank you Manh Tran
Hi,
This plugin included with our theme. You can delete OpenSwatch plugin to our theme auto detect new plugin to download.
Best regards
so, could you please sent me via email: yukatat@gmail.com the newest version of plugin “Variation Swatch” in advance. Because my bussiness need the function “custom attribute” and cannot wait for long time from your theme update. Thank you Manh Tran
Dear support, i am working on my site right now i just noticed that when i try to add items to the cart on the product main page a messages appears on the right Under MINI CART its says “No product in the cart” ?? I like the theme keep up the good work. Thank you
Hi,
Thank you for choosing our theme.
Please update to latest version to fix issue.
Best regards
Hello, I want to have the breadcrumbs on the pages but not using the “title” option, there is any shortcode or option to place the breadcrumbs? thank you,
Hi,
Thank you for choosing our theme.
I’m sorry our theme doesn’t support a place to add short code for breadcrumbs, could you tell us more detail about breadcrumbs not using the title we will check and find a solution for you.
Thanks
Dear Supporter
1. Your fashion 3 theme is bug at quick view. It do not change product image when I click at each color variant. Please fix it because it same problem as my website now. http://janstudio.net/gecko/fashion/home-fashion-3/ (Please choose to view in quick view product name “Blue Cotton Leggings” )Thanks you
Thank you for report. We saw this issue. We will fix and update soon.
Thanks again.
So, How to disable hover style temporary ?
Sorry, could you explain more? Do you want hide quick view or hide all element when hover on product.
I want to hide all element. include: cart, quickview, wishlist in hover. Thanks
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.product-image .product-button { display: none; }
When you need enable this again, only need remove this css.
Best regards
thanks you
Dear supporter:
1. How can I change text and Shop page title in “Shop Categories Filter” page. When I change the setting in Janstudio > woocommerce > General setting. It only change the “Shop” page. But I want to use “Shop Categories Filter” page instead.
2. How can I center align the Meta slider image in mobile device. Currently, In mobile, the image in meta slider is crop at the right, It not beautiful
Please help me Thank you
Hi,
1. You can change this by go to page > Shop Categories Filter > Edit this page and change the page title
2. Could you create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and admin account. We will check and help you fix this issue.
Thanks
I have fix it. thanks
Hi,
I have noticed in the page of prodcuto that the gallery of images appears under one behind another. It should appear on the left side from top to bottom. Could you help me?
http://mibuh.com/producto/ancona/thank you very much!
Hi
Could you please disable YITH magnifier plugin to check?
Hi, I am interested in buying your theme, but before this, I need to confirm a question. I will list all the products online after the website finished, but sometimes, some products may shorted, so I need to off display the shortage products from the products list, and on display them when I have stock, is it possible in your theme?
Thank you for interested in our theme.
Yes, you can hide the product by edit this product and change visibility from public to private https://monosnap.com/file/mXvKKn7wgAmc7l508bq5b2cnVFxFCN#
Best regards
Hi. I want to put Revolution Slider. But when I have installed it, the responsive does not work well. The menu is hidden behind the slider. Is there any way to adapt it?
Now that I look good, in your original theme, the error also exists. Here a screenshot of your demo http://janstudio.net/gecko/fashion/home-fashion-5/ :
https://www.dropbox.com/s/3utt3v2rwcb0o23/Captura%20de%20pantalla%202017-09-19%2003.03.31.png?dl=0Could you tell me which device screen resolution you’re checking. Please create create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue and your site url. Our team will take a look and help you solve your issue.
Thanks
I installed your latest update and it is breaking my site. The product pages will not load. Is this latest update meant to work only with woocommerce 3.x+?
Hi,
Yes, please update WooCommerce too, the latest version work only with WooCommmerce 3.x
Kind regards
Ok. The site is better now. I found that I needed to replace or remove this grouped.php file. I guess I remained there from previous versions and I did a copy/replace themes files, instead of completely replacing all the files. libraries/woocommerce/single-product/add-to-cart/grouped.php.
On another note, the Add to Cart button does not display properly now. It goes over the edge of a screen and does not fall under the items tables for a grouped item. This looks worst on a mobile, you won’t see the Add To Cart. Any suggested fixes for this? Thanks See the link below in this staging site..https://ozonaorganics.com/staging/product/liquid-probiotics-for-psoriasis-treatment-relief-soil-plant-based-usda-ccof-certified-organic/
Hi,
You can add custom css in JanStudio > Theme Option > General Layout > Custom CSS
.product-type-grouped .btn-atc .cart:not(.variations_form) { display: inline; }
Best regards
It worked. Thanks a lot man. I love the new additions to the theme, especially the sticky Add To Cart
Another issue on upgrading to Woocommerce 3. The order confirmation emails that come in are missing the Shipping Address. Also, the name of the product on the confirmation email is not coming through in full for grouped products. I’m only getting the ‘shortened’ name and not the parent name.
You can see some of the issues I have on this staging site, debug and turned on. https://ozonaorganics.com/staging/ Also, for grouped product, on the /cart page, it does not have a link to the product.Hi,
Could you create a topic at our support forum http://support.janstudio.net/forums/forum/themes-support/gecko/ with details of your issue, your site url and temporary admin account. Our technical team will take a look and help you solve your issue.
Thanks
Dear supporter
I just buy your theme. But I dont know how to change product image and thumbnail image (also all product image in homepage and Shop page) to Square instead of Rectangle as your default.
Please help me Thank you
Also in mobile and desktop . Because all my source product image is Square size. So I want It show in Square instead of rectangle.
Hi,
Thank you for purchase our theme.
You change product image to square by go to WooCommerce > Settings > Product > Display > Product Images and change all dimension to width = height.
After that you go to Tools > Regenerate Thumbnail
Best regards
THank you. GOt it
Could you please help me one more thing.
1. My product have 5 size and 5 color. I want to assign product picture for each variant, for example: when user click on red button color: the red image t-shirt is appear, user click on blue button: the blue image t-shirt is appear. Same as in your demo. Not care about the size, only care about color. But in the current variant setting I must assign the image repeat many time for color. For example: An T shirt with red color have 5 size: 35, 36, 37, 38, 39. I must assign that image 5 times. And that type of T shirt have 5 color , each color have 5 size, so I must assign 5×5=25 times. It so much. How can I just assign only 5 times for the color image.
2. Another is, how can I move or change the content of Product’s Badge (New, Sale, Sold Out). I want to change content to my language: (Mới, Giảm Giá, Hết Hàng (Vietnamese)) and change the position to the top-right not top-left as default. How ?
3. Do you know how to translate the theme store to my language (English -> Vietnamese). I know a way is use POEDIT or loco translate. But it is spend time so much. Please help me an advise.
Thank you and best regards,
Finally. I see that you theme is best. I will rate it 5*
Thank you very much.
Hi,
1. You can follow our document at http://janstudio.net/gecko/document/#create-product-color-swatches and you need add size for product http://take.ms/xHhPd. After that go to variations tab add variation for product http://take.ms/fZZwR
2,3. You can use Loco Translate plugin to translate by follow our document http://janstudio.net/gecko/document/#translate-theme
It easy with Loco Translate plugin.
If you need more help feel free contact us again for support. Or create new topic at our support forum at http://support.janstudio.net/forums/forum/themes-support/gecko/ we always ready to help you.
Cảm ơn bạn rất nhiều
Thank you, cám ơn.
hello, my support has expired, but the logo on my site on my iphone is showing up twice. chairsandthings.biz only on my iphone and not on the computer.
Hi,
This issue related to the custom css code you added http://take.ms/hOQDk
We happy if you purchase for renew support.
Thanks and have a nice day!
Hello, I have a couple of questions:
1. Title of product pages: I want to upload an independent image background for each product page title (and the name of the product as title, now I have a breadcrumb home > category > product)
2. There is a way to remove the tabs and use VisualComposer to upload content, or a way to put content before the tabs?
3. When I upload a list of products, with a 2 columns grid, how do I make it on 1 column on mobile? Do I have to upload each product in responsive showing only in mobile?
4. I have the left side bar menu layout, and in mobile the top bar doesn’t stick, how do I stick it on scroll?
Thank you
Hi
1. Please upload the image via WooCommerce Category http://take.ms/A4NDN
2.3,4 please provide us your website URL and a temporary admin account, I will do it for you because it so hard to guide you here.
Cheers,
Foster from JanStudio
Ok I sent you the admin by email.
Also, I tried doing what you said on point 1, but that only make the image and title in the category page. I want to put an image and the name of the product as title in each product individually.
Thank you,
Hi,
We are sorry for individual product it doesn’t support this feature. You can change background image on all product and shop page in JanStudio > Theme Option > Woocommerce > General > Page Title Background
Best regards
Hello, I purchased the theme and want to know how to install visual composer (that comes included with your theme)
Hi,
Thank you for purchase our theme.
The plugin Visual Composer included with our theme. After you activate our theme, this will display recommend plugins.
Best regards
Thank you, I found it afterall, Another question. There’s a possibility to use a menu (ex. the logo on the middle and menu on top header) and another one when it sticks on scroll (ex. the logo on left and links on the right)
Hi,
For this case, you need to make some custom code. Please open a ticket in our support forum here http://support.janstudio.net/forums/forum/themes-support/gecko/. Our team will take a look and help you solve.
Cheers,
Foster
