984 comments found.
dear we have to categories our product at 3 level and we want to show that all level on main menu.is it possible?
Hi malik123456,
It is possible. You just position the ‘child’ underneath its ‘parent’ and then drag it slightly to the right as my screenshot https://prnt.sc/h2z7hd. For more information about adding menu, you can read this article https://codex.wordpress.org/WordPress_Menu_User_Guide.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Before buying this is there a way to change the theme name or remove the name Gon from the theme source code?
I just don’t want the public to find out that it’s made from Gon Theme.
Hi herosuke,
It is possible. You just edit the theme folder name and the style.css file. After purchasing our theme, if you need help, you can open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you.
Best regards,
Hi, After updated to new version 1.3.2, in widgets when checked “Show in a carousel slider”, it vil not load widget content? When” Show in a carousel slider” is disabled, works fine, just without slider!
Hi zisko,
Please try clearing all caches and check it again. If it still does not work, please open a ticket here https://skygroup.ticksy.com/, give us your website information and purchase code. Our support team will help you check it.
Best regards,
Hi, Do you mean browser caches?
Hi zisko,
You should clear the following caches if you have: hosting cache, caching plugin, browser cache and CDN.
Also, you should check to make sure that your third party plugins are compatible with WooCommerce 3.2.1
Best regards,
HI,
I just found it. It’s not compatible with plugin Woo Related Products https://da.wordpress.org/plugins/woo-related-products-refresh-on-reload/
And I really need it 
Hi zisko,
Because your plugin is using an old slider version. You should ask plugin author to update slider library for his plugin.
Best regards,
Hi very good theme! but my submenus (megamenu) doesn’t show thumbail image or fa fa icon… I set it in but don’t appear… Any solutions?
Hi maxvel,
Please open a ticket here https://skygroup.ticksy.com/, give us your purchase code and website information. Our support team will help you.
Best regards,
the demo shows many themes options. but the purchased one have only one looking, how can i have other looking for example supermarket 3 http://preview.themeforest.net/item/gon-responsive-multipurpose-wordpress-theme/full_screen_preview/13573615?_ga=2.50932650.2089764518.1507706705-405568394.1503551995
Thank you very much!
Hi zaicom,
You purchased our theme at December 2015. The supermarket 3 home page wasn’t yet released at that time. If you want to reinstall the theme, you should download the latest version from themeforest and import our demo content. For more information, please read our documentation http://demo.theme-sky.com/documentation/gon/#demo-content.
Best regards,
Is it compartible with woocommerce 3.2 version?
Hi jmaniato,
You should not update WooCommerce 3.2 now. There are many updates in this version. We are checking it and will release a new version as soon as possible.
Best regards,
I want to buy to another licence,but i am wondering what will happen with the new version of woocommerce,because the theme has is not updated yet?
Hi jmaniato,
Don’t worry about this. We are updating the theme for the new version of WooCommerce. We will release a new version in 1 or 2 next days.
Best regards,
Thank you. I will wait till the update.
Hi,
It’s possible to show the ICON VIDEO in the shop page also. It’s necessary to communicate at customer that a product have a video.
It’s also possible to show the icon on mobile device?
Waiting for reply
Kind Regards
Hi Italjapan,
For technical support, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
UNABLE TO SAVE TEMPLATE CHANGE
Every time I make a change to a template and try to save I get the frowning face and an error message. I am simply trying to change words on my home page. Please assist… Urgent
Hi goproflo,
Please open a ticket here https://skygroup.ticksy.com/, give us your WP admin, FTP and screenshot about error. Our support team will help you check it.
Best regards,
i just need to add 3 costs for shipping (inside cairo – around cairo – states other than cairo), – I Also need to add extra cost 5 EGP per extra kilo.
Hi waliedomran,
For technical support, please open a ticket here https://skygroup.ticksy.com/. Also, your support has expired. You purchased our theme in January 2016. It is a very long time ago. Please renew your support before opening a ticket.
Best regards,
I just need to adjust the shipping cost, i will not need 6 month support with 41$.
Hi waliedomran,
You can read WooCommerce’s documentation to know how to configure shipping https://docs.woocommerce.com/document/setting-up-shipping-zones/. If you need more help, please renew support and open a ticket https://skygroup.ticksy.com/.
Best regards,
Please help me configure the checkout page – the credit cards payment fields are not active.
Hi waliedomran,
You purchased our theme in January 2016. So I think you may be using an old theme version and an old WooCommerce version. You should try updating the theme and WooCommerce. After updating, if it still does not work, you can open a ticket here https://skygroup.ticksy.com/, give us your website information and your purchase code. Our support team will help you.
Best regards,
thanks for updating the theme for me but now shipping cost is hidden, please tell me how to activate it again because in the back end i didn’t change anything
i fixed it out thanks.
Before buying I would like to ask you can help install DOKAN?
Hi breakheart,
Thank you for your interest in our theme!
It is easy to install Dokan. You can read Dokan’s documentation to know how to install and setup Dokan https://wedevs.com/docs/dokan/.
After purchasing our theme, if you need help, you can open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Theme support in Chinese? LOCO?
Hi breakheart,
Yes, you can use the Loco Translate plugin to translate our theme to your language.
Best regards,
Hi Massimiliano,
We have just replied to you on your ticket. Please check it.
Best regards,
Hi
How can I add slider revolution to the single product page or product category page?
Thanks
Hi MuchRoomSound,
You can add the shortcode of slider to the Description field of product category. With the single product, you add the shortcode to the content of product. To know how to get the shortcode of slider, please read this article https://www.themepunch.com/revslider-doc/slider-setup/#shortcode.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi. I want to buy your theme. You have SEO optimized? In my opinion there are no prerequisites.
Hi Serdobolniy,
You can use the Yoast SEO plugin with our theme https://wordpress.org/plugins/wordpress-seo/. It will help you improve your site’s SEO.
Best regards,
Hi,
Is it possible to have shortcode to display the future deals and the concluded deals?
Kind regards
Hi Italjapan,
Unfortunately, we don’t have that shortcode. Please try finding a plugin which provides this feature.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hello! I am using the WPML plugin to use the multilingual and multiple currencies options, but the button on the header (just for the currency) it’s not working properly. I click on it and it doesn’t update the price of the products, the currency change only works when I select the currency on the product page, so I navigate through the categories and stuff and it’s working. But, the products that are in the home page doesn’t work also, inside of the TS subcategories and categories visual composer elements.
I opened a ticket about that: #1304092
Hi Annelise,
I have replied to you on your ticket. Please check it.
Best regards,
I just purchased and am trying to install the theme. I keep getting “error: missing stylesheet” I have tried both manually and automatically from the wp backend.
I am using the gon.zip file FYI
Hi ibexy,
You may upload the package which contains documentation, PSD, ...., not the installable package. You need to extract your package. You find the gon.zip file and install it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi ibexy,
Please open a ticket here https://skygroup.ticksy.com/ and give us your WP admin account. We will check and install it for you.
Best regards,
Hi, wanna know could i installed the theme in more than one site? maybe two of my sites?
Hi jjgmdj,
Thank you for your interest in our theme!
Each license is only used for one website. If you want to install our theme on 2 websites, you will have to purchase 2 licenses. For more information, you can read this article https://themeforest.net/licenses/terms/regular.
Best regards,
got it. so what’s difference of regular and extended license?
so long, prefer to make it short. so regualr for the theme will be ok for use as shopping site right?
Hi jjgmdj,
Yes, you just need to purchase the regular license for your website.
Best regards,
Is there any way to display at header layout #1 search without “All categories”? So that there is only the search field? Would be important for me, thank you.
Hi tomi28,
You can add the custom css below
.header-v1 .ts-search-by-category .select-category
,.header-v1 .ts-search-by-category .select2-container{
display: none;
}
.header-v1 .ts-search-by-category .search-content
,.header-v1 .ts-search-by-category .search-content input[type="text"]{
width: 100%;
}Please clear cache after adding my code.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
Hi, How do I centre the tsbuttons?
Hi tajcreative,
It depends on the container which contains button. For example, you can add the ts-aligncenter css class to column or row which contains button. It will make all elements (include button) in column or row center. Please see my screenshot https://prnt.sc/ghnijb.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Best regards,
