1743 comments found.
hi there i just purshased the theme, but im not satisfied
how can i get my money back please?
Hello Adyualexandre!
Please submit a ticket in our support center.
So our support team could check mail you short instructions on refund.
Best regards, DFD Support Team
Hello, I have a problem with the theme purchased. At www.delplato.it, “[/ vc_column_inner]” appears next to the elements. I can not remove the word. How can I do it? The site is in maintenance mode. You can help me? thank you so much. regards
Hello Onimedia!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team
Hi i am having an issue with the theme. I can’t send email the theme
Hi, one Question: why the links and images under DFD Tour tabs aren’t clickable?
Hello kofetartca !
Thank you contacting us!
Please submit a ticket in our support center and we’ll check the site for you to provide you with a solution.
Best regards, DFD Support Team
Thanks ByKate, I’ve submitted my ticket and would be really grateful for any help (asap;)).
Thabk you! We’ll check it and get back to you asap.
Beat regards, DFD Support Team
For some reason my favicon won’t change. I use the right size image (16 by 16 px) But still shows the kingcomposer image.
Hello rsanchis !
Thank you contacting us!
Please submit a ticket in our support center and we’ll check the site for you to provide you with a solution.
Best regards, DFD Support Team
One question after importing the home theme I still don’t have the contact-, about us pages
Hello aburedwan!
Thank you for choosing our theme!Also, as regards additional pages installation, we recommend you to use WordPress Importer.
Navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder. More details can be found in this post:
http://nativewptheme.net/support/first-steps/demo-content
Best regards, DFD Support Team
How do I choose which header’s being used in the single product page for woocommerce?
Hello rojasmusic!
You may select it for each single product separately in single product editor, as shown here: https://prnt.sc/gnckfk or you may set it globally for the whole products.posts/portfolios etc in theme options > general options > layout settings > Single posts header.
Best regards, DFD Support Team
Thanks. It helped! Now what I need is to remove the “search on site” field and the “sidebar” below the products. Is it possible? You can check what i’m talking about right here: http://www.demaio.com.ar/index.php/producto/margot-lever-juego-para-bidet/
Glad to help you!
Please try to go to Theme options > Woocomerce > Woocommerce single options > Single layout and select the style with ‘No sidebars’.
Best regards, DFD Support Team
I want to request for the .psd files of the theme for my designer. on paragverma.art@gmail.com
Hello mailannie!
Thank you for your contacting us!
Could you please get in touch via this form or submit a ticket in our support center and we’ll provide you with the requested files.
Regards, DFD Support Team
I filled the form Its very urgent now. please forward the links.
Thank you, we’ll get back to you shortly.
Beat regards, DFD Support Team
Hello Mailannie!
We have got your request for the PSD files, however, it seems you haven’t got our responses.
Could you please check the email or let us know the address to respond.
Regards, DFD Support Team
Hi, How can add link in my logo on the subfooter right column. In this moment o have www.grupodg.pt link. Can you take a look to my subfooter website: http://www.grupodg.pt/ Thanks
Hello jdgranja!
Please submit a ticket in our support center.
So our support team could check it for you and help you.
Best regards, DFD Support Team
Hello!
Hope my question won’t upset anyone (author / author’s team). As you know, I bought Native some months ago (and I was in a rush because you said the sale price will only last 1 week. Well, it’s been months since then, and the price is still $39. Nice marketing.)
When I bought Native, I considered the regular updates you released almost once at two weeks. Since then, there wasn’t any major update released. No new demos / layouts, no new features, no new plugins… nothing new.
I recommended this product to over 10 people that contacted me after reading my comments here. All of them bought Native. Don’t want to brag about it, but I really loved this product and still do but I’m concerned about the future if this theme.
I wanted a product that is constantly updated and constantly releases new designs.
Hope that you’ll find my comment constructive.
Also, I hope to see a major update soon including new demos, features, plugins. Also… I really hope you will change that AWEFUL mobile menu of native. As I told you before, I find it the worst menu design for mobile and I’m sure that I’m not the only one. At least, make the ”+” button more visible and make the menu to appear from the left. It’s a paradox to have the burger button for the menu on the left and make the menu to appear from the right. Why would you make it work like this?
Hope you already know that… “Design is functionality”.
I’m really hoping for the best for this product. Still didn’t had time to install it the way I want. Your support team tried to help me but they didn’t install the theme as promised (multisite install with different demo installed and sample data).
Hope you won’t ignore my comment and I’ll get a reply from you soon.
Bottom line… I still live Native and I still hope that this product will be (again) listed in wordpress > popular items where I first found it.
All the best!
Hello avrcata!
Thank you for your comment, we appreciate your point of view and your kind words about our theme!
Surely, we are working on theme functionality and creating new demos as well as the updates for the theme.
They will be available shortly.
As for the installation, could you please get in touch with our support team so we will install the theme, plugins and demos you need. But before this, please perform the multi-site installation of WordPress.
Looking forward to your email!
Best regards, DFD Support Team
When I open the page, the main logo appears like VERY BIG and then it disappears. This happens in every page I open within my web. I’ve been trying to submit tickets but the system won’t recognize my purchase code. Would you please help me with these? Thanks.
Can we put icon / png / jpg before some text in top bar (Top address panel) above header. (e.g. Phone icon before phone number) Tried this code in “Top address panel”:
1800-00-00-00-00
Hello Amit3001n
Could you please sumbit a ticket here: http://nativewptheme.net/support/support-ticket and our team will check what can be done to help you.
Best regards, DFD Support Team
hi guys, how do i setup mailchimp? I cant find the settings to set the api
Hello 190degrees!
It should be entered within plugin settings. In case our help is needed, please sumbit a ticket here: http://nativewptheme.net/support/support-ticket and our team will help you.
Best regards, DFD Support Team
Pre sale question. Can you import/export made sections from one page to the next? Say I did a nice section with some custom columns with specific content. Would I be able to copy that section of the page and paste it in another page so I would not have to recreate then entire section from scratch every time I wanted to duplicate it? Make sense?
Hello webidpro!
Thank you for your attention to our theme, really appreciated!
Surely, you may easily copy the content of the whole page and of its section and paste them to another pages of your site.
Best regards, DFD Support Team
Hey there, the custom responsive paddings don’t seem to be working?
http://prntscr.com/gmihae http://prntscr.com/gmihjiHello arke1!
Please try to set the paddings for the desktop version in row or columns settings > Design options section, and use responsive settings for settings the paddings for tablets and mobile. More details can be found in these posts:http://nativewptheme.net/support/visual-composer/row-responsive-options
and
http://nativewptheme.net/support/visual-composer/column-options
In case it doesn’t help, please submit a ticket in our support center.
So our support team will be able check the issue for you and help you.
Best regards, DFD Support Team
Done that. Same issue still. http://prntscr.com/gmim7j http://prntscr.com/gmimbs
arke1, thank you for letting us know.
Looking forward to your ticket to be able to help you asap!
Best regards, DFD Support Team
Yes I just told you the problem remains when trying your suggestions…what next?
arke1, we understood that the puddings are not applied from our end.
To be able to help you, we need to check the issue from our end.
For this, we are asking you to submit a ticket in our support center: http://nativewptheme.net/support/support-ticket
Our team will be able to check your site properly as well as the settings and provide you with a solution asap.
Best regards, DFD Support Team
Hi Guys, I would like to make a page for FAQ’s in the site. Can you guys please suggest me the suitable shortcodes. I cant seem to find FAQ in the shortcodes page.
Thank You
Hello 190degrees!
Please check about us page examples, which may be suitable to you:http://rnbtheme.com/pages/about-us/
http://rnbtheme.com/pages/about-us-01/
http://rnbtheme.com/pages/about-us-02/
http://rnbtheme.com/pages/
http://rnbtheme.com/pages/about-us-04/
Best regards, DFD Support Team
http://nativewptheme.net/pages/
http://nativewptheme.net/pages/about-me-2
http://nativewptheme.net/pages/about-our-company-1/
http://nativewptheme.net/pages/about-our-company-2/
http://nativewptheme.net/pages/about-our-company-3/
http://nativewptheme.net/pages/about-our-company-4/
http://nativewptheme.net/pages/about-our-company-5/
Best regards, DFD Support Team
Thank you very much. How can I just import http://nativewptheme.net/pages/about-our-company-3/
Is there any way to do it. Regards.
Navigate to Tools > Import > install and activate the WordPress Importer > and select the content.xml file to import the content from \wp-content\themes\dfd_native\inc\demo-data\ 27_pages\folder. More details can be found in this post:
http://nativewptheme.net/support/first-steps/demo-content
In case you need our help, could you please submit a ticket on our support forum and our team will help you.
Best regards, DFD Support Team
Hello there, Proud to own a great theme by you. However, unfortunately, my website is running really very slow and page speed is also very poor on Google page speed console. Can you please help me how to solve this issue? Because when I minify JS and CSS, the whole layout just gets destroyed.
Thanks in advance!
Hello vijayofficial !
Thank you for your kind words, really appreciated!
Please submit a ticket in our support center and we’ll check the site for you to provide you with a solution.
Best regards, DFD Support Team
When open image in lightbox, is it possible to get social share buttons displayed immediately, without clicking on that smal arrow icon?
Hello astrales!
Thank you for your contacting us!
Could you please get in touch via this form so our team could check the site for you and try to help you.
Regards, DFD Support Team
Thanks for response, but there is no site yet and I am just looking for theme to buy. Please read my question again and try to answer it. Thanks.
Thank you for your reply, we supposed that you are already our customer:)
Thank you for your attention to our theme!
As for your question, within our theme share in light-box is displayed on click, but we can create CSS code for you to make them visible once you open light-box.
Best regards, DFD Support Team
That is answer I expected. Thank you very much. Please one more question. Does your lightbox works for all images on site, for example single image on blog post or any page?
No problem!
We are glad to be helpful to you.
Best regards, DFD Support Team
I have send tickets yesterday but not fixed yet…after 24 hrs also….this is first time i am sending ticket but still not giving ang reply for that then what is the use of support forum… this was urgent for me that i have mentioned yesterday itself….
Hello Yusuframzadc!
As specified in our support policy, our support replies every request we get within 24 hours from Monday to Friday, GMT +2 (spring-summer+3).
Your request is placed into queue and is waiting for its turn to be fixed.
We understand the urgency and the request will be checked for you immeadiately, once our team is back at office. Thank you for understanding!
Best regards, DFD Support Team
Hey I bought the template today and I can not import the demo – 34_THIRTY_FOURTH – It has been loading for hours!!
Hello einavsitix!
Could you please submit a ticket in our support center so our team will be able to check the site for you and help you.
Best regards, DFD Support Team
