164 comments found.
Hello, I’m trying to get access to support but I’m not receiving my password my email is jeff_fortier@hotmail.com
Hi.,
Thank you for contacting us.
We have sent the forum login to your mail. Please have a look.
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I am web developer. Your theme speed is very slow. I am going to cancel the purchase.
Hi.,
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Regards., DesignThemes Support.
two months ago I bought the license of the template and use a test server to show the progress of the page, at the time of wanting to upload the page back to the official server of the client I have problems, my index.php does not work remains cycled does not show me anything and when wanting to make a change inside the control panel all the buttons are blocked, is there any solution for this?
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Please can you advise how to install demo content, I’ve installed the theme and all plugins but when I go to theme options and click Finance Options the Importer tab not there which you state in your documentation. Please advise?
Hi.,
Thank you for purchasing our theme and contacting us.
Sorry for the inconvenience, for the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Regards., DesignThemes Support.
Hi yes please where can I buy the images license ?
Hi.,
Here is the image purchase links of Finance | Tax Consultant, Finance Business Theme.
https://www.dropbox.com/s/6ixhou5gtg5pcrr/Finance%20image%20purchase%20links.txt?dl=0We have listed the id of images used from shutterstock and bigstock. If you need any id of images not listed here, kindly let us know that respective image as screenshot, we will send you the id of the image you need.
http://prntscr.com/dpo1j7Image ids: http://prntscr.com/dpo6th
Image Download : http://prntscr.com/dpo74i
http://prntscr.com/dpo7dkwe have used the following images for the slider. Please have a look.
shutterstock_303167630
shutterstock_306970328
shutterstock_344510924
shutterstock_359246000
shutterstock_374805568
shutterstock_374805562
shutterstock_306970328
shutterstock_430168801
Hi, I see all the demo content images are water marked why is this? I would like to use some of these water marked images is tis possible to get them w/o watermark ? Very nice theme loving it so far!
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi. I have no Importer link in Buddha Panel. How can I import demo content?
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Does the theme have any installation requirements like the sql and php version on the server?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can install the theme for you.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
I have not received my password for your support system. Checked my junk mail and requested a lost password 3x already. Can you please help ASAP!
Hi Prettywp.,
Please do let us know the email id that you have used in the forum section so that we can reset the password and send it back to you.
Regards., DesignThemes Support.
When I edited the top columns, the rest of the page went completely out of alignment. How do i keep this from happening? http://prntscr.com/gqr5o9
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes.So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
How do you edit the icons on the home page? http://prntscr.com/gq5obb is their a list of icon codes?
Hi..,
Yes there’s list of icon code ( stroke-gap-icons ). You can find the list of icon from the below given links.
http://docteur-abrar.com/wp-content/themes/thunder/admin/stroke-gap-icons/Regards., DesignThemes Support.
Thank you
Please I need your help, yesterday I bought the finance theme and I gave up my purchase confirmation, later I entered my data with the user name onpointmx7 and the email onpointmx7@Gmail.com but I never got the password, when I wanted to reset the password through my email, tell me the system that I am not registered, could you help me to verify the mail?
Hi.,
Sorry for the inconvenience,
We have sent the login details to your email. Please check.
We would be happy to help out here. Please send your request to us directly at this email support@wedesignthemes.com
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi! I just bought this theme but I can’t import demo content when i’m in the Buddha Panel, there isn’t “importer” option, do you know why? thanks for support!
Hi.,
Sorry for the inconvenience, We have removed the importer option from the Buddha Panel in our latest version, Instead of that option we have used “Unyson” Plugin for import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin. http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi,
I just bought this theme and I don’t know why but the logo doesn’t appears in the middle of header, this is my website: www.supremacyahorro.com
Thanks for your help!
Hi Salvadorbmz…,
We have checked your site and the logo is already appearing in center. Kindly refer the screenshot given below.
http://prntscr.com/gebi7nRegards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
we are unable to import demo content via Unyson plugin on Godaddy server, having error…can your pls help or send us xml file to upload
below error came – The execution failed. Please check error.log
Hi nileshsoni.,
We have sent the demo xml file to your mail . Please download it and import it via Dashboard > Tools > Import > install the wordpress importer plugin and run the importer then select the xml file and import it.
After import the dummy xml file Then follow the below steps to make the required settings.
1) Then update the permalinks from Dashboard > Settings > Permalinks.
2) Change the home page from Dashboard > Settings > Readings.
3) Update the menus locations from Dashboard > Appearance > Menus > Menu Locations.
4) Add slider to layerslider or revolution slider and add it to the home page using the slider options below the editor section.
Note: Before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
Refer : http://wedesignthemes.com/support/knowledge-base/server-requirements/
If you found any difficulties, kindly mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Hello, for some reason the circular pie graph image w/ 4 blocks is cut off at the top, how do I fix this? Please help..
Hi.,
Kindly, send us page link along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I’ve made sure to Activate ’’DesignThemes Core Features Plugin’’ to enable import data through the Buddha panel but the ’’Importer’’ button does not show to import demo data for the Finance Theme. I have Wordpress 4.8. Thank you.
Can you help me with this issue?
Hi.,
Sorry for the inconvenience, in our theme we have used “unyson” importer plugin to import the dummy content.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If you still have any difficulties, then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
Hi I need help assigning my home page to be a one page site. I can’t seem to figure out how its managed by following the step b step you provided in the thread above. It says to create a new page and assign ”One Page Template” to that page as shown in this screenshot http://prntscr.com/dfhacx....is it possible to add that to a pre-existing page? And when I add the pages that I need in the one page layout to the menu it goes to another page. What do I do from here? I followed these secondary menu instructions as shown in this screenshot http://prntscr.com/dfhaig but it doesn’t work. Thanks
Hi.,
Kindly refer our video for how to create one page template.
Refer : http://recordit.co/wwMM7vTHNA
If you still have any issues, kindly send us some video. So that we will check the issue.
Regards., DesignThemes Support.
That was extremely helpful thank you so much for the video!!!!!
Hi.,
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far.
Please rate the quality of service you received : http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
hi Could be able to Install the theme. Can anybody help me regards this
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we install and import the dummy data for you.
Regards., DesignThemes Support.
Hi.,
It seems that you have send only the user name and password of WP and FTP logins we need the domain name and ftp host name.
Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
Regards., DesignThemes Support.
Hi.,
Kindly send us your WordPress domain Name as well.
Regards., DesignThemes Support.
Hi.,
We tried to install the plugin files we get the error “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/tayyab/public_html/awalfinance.com/wp-content/plugins/the-events-calendar/src/Tribe/Linked_Posts.php on line 883”
So kindly check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so. Then get back to us we will import the dummy data ASAP.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Does the logo come with this template? If not. where can I get a license?
Hi.,
Thank you for contacting us.
The logo comes with the theme. No need to purchase the license for it.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, thank you for your reply. You mean the lion logo comes with the template? Also a vector file?
Hi Niekkes.,
Yes the lion logo comes with the theme http://prntscr.com/eqmbl6 It is a png file and not a vector file.
Regards., DesignThemes Support.
