147 comments found.
Hai, can you guys help me fix logo on mobile view. I already create the ticket few days ago and no one reply yet.
Could you please provide ticket ID please?
Here my ticket. Thank you #1549767
Nice Work
Thanks! 
Hi,
My brand’s logo is not white text. Therefore, it looks awkward under all your theme which has no overlay. is a a work-a-round to this? Do you support nav bar white overlay? please advise, preferably with pictures. I am highly interested
Hi,
Thank you for interesting.
Yes of course you can change nav bar background color using theme customizer to match your logo color.
Hello
I purchased the theme but I’m confused that the theme don’t support the booking and signup. Can you provide these plugins within the theme itself?
Thanks…
Hi,
Thank you for purchasing.
Yes it support booking option. You can install “Booked” plugin from Appearance > Install Plugins.
Here is detailed instruction http://themes.themegoods.com/grandspa/doc/theme-installation/
Hi The pricing post type is using an excerpt field, which doesn’t allow HTML and I need a url link from this…are you able to remove the esc_html tag so we have the ability to use HTML formatting in next update? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Can I customize the footer? I can find where you actually go change the logo and text. I also can’t find a place to change the text next to the calendar. Need help…. Not so simple to customize when it really should be, being that there is not actually a whole of things you can change.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi guys! I like the aesthetics of your theme very much but after i’ve tested i think it lacks customizability and i believe its due to the builder its based on. So my questions are: 1. any plans for Visual Composer in near future? 2. With the actual builder how can i post a woocommerce product carrousel?
Hi, the theme is nice!! and i need any changes
- No show Top Menu in mobile
- to change font size in Top
- Logo size in css
- Add and Show whatsapp number in top
- to Change Font size for price
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello, I want to get this effect after being invaded on the photo, price list: this is my screen VIDEO: https://www.screencast.com/t/XXLZr15OJLC Can I get it in this theme?
Hi,
Thank you for interesting.
Really sorry currently it doesn’t support that feature.
Hi,
I can not translate the button “read more” in the module “blog grid”. Translation of the language file did not help. Where to do it?
Hi,
Thank you for purchasing.
Could you please make sure you translate both po files in theme and plugin folders?
If so, could you please provide URL of your blog page please.
Thanks for the answer.
I found the language file in the plugin folder. But the pot file that is there is not work into poedit (an error in the lines), the necessary lines are delet in the Loco Translate plugin.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello, I buy the grand spa theme but I want to have some pages without the header but with the title of the page in a simple way but hiding the header I also hide the title of the page. How can I keep the title alone?
Hi,
Thank you for purchasing.
It doesn’t work like that. As default page title need area to display right? So it displays inside page header section.
hi!
1. do you provide a portfolio option in the theme
2. do the accordions close automatically when another is opened?
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
both?
Hello, How to adjust the logo size?
Thanks
Hi,
Thank you for purchasing.
You can change logo dimension using photo app ex. Photoshop. But if you want to limit logo image width or height. It can be done through CSS too. Please let me know if like so I can suggest custom CSS code for you.
This is a beautiful theme – are we able to use video in the header background on the home page? Thank you in advance!
Hi,
Thank you for interesting.
Yes you can add video in header background
Where to insert google analytics code? I cant find it anywhere on your theme option
Hi,
Thank you for purchasing.
You can use this plugin for that https://wordpress.org/plugins/wp-google-analytics/
Hello, I tried to access the dashboard or edit the site in the test version, but I could not log in, what is the test password? Thank you.
Hi,
Thank you for interesting.
You would need to login using your Envato account there. Could you please try again.
Hello, I got access, thank you. I wonder if it’s possible for me to change the font of this title “Come experience the secrets of relaxation”. I would also like to remove the image that is next to it and leave the text box without the image centered, is it possible?
Yes that’s possible.
Nice! I forgot to ask, is it possible for me to put the same font of the banner in this text?
Yes of course you can
Great! Thanks
responsive problem When I use image one half boxed fixed width. Looks very bad on Mobile
This is very urgent to me, please answer ASAP TICKET # 1318162
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue conversation there. Thank you for your patience.
Thank you i replied to the ticket
Hi, - i don’t see mobile mobile menu (i choose “left align menu” and i set the “side menu” but nothing appear); - how can i add an ID to a section to transform the site in a single page site? Thanks! Have a nice day
Hi,
Thank you for purchasing.
Here is detailed instruction about how to setup one page site http://themes.themegoods.com/grandspa/doc/setting-up-one-page/
Hi, ok thanks! One page it’s ok. How can i set mobile menu? I don’t see it.
In Appearance > Menus. Please make sure you set menu for “Side Mobile Menu” location.
I am sure. I set the menu location but i don’t see it. https://goo.gl/prBQMZ
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, i open a new ticket. Now i have another problem. How can i change $ in € inside price? Thanks
You can change it via Appearance > Customize > General > Pricing > Currency.
Ok thank you! Have a nice day
Hi there is a problem in responsible For example, at 768 * 1024 you see the contant info, although marked “hide” the surfers see the 3 lines (top right) The same is true for 600 * 800 and 320 * 568. In this resulation, the logo that should be in the center of the page is aligned to the left In addition, the menu does not appear at all, on tablet and smartphone
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
TICKET #1305386
The images was not included in last (1.1) update on demo content. Just the images in Slider Revolution was included. Just so you know. Missing images in all places. Worked perfect in previous version.
Made a Wordpres Reset and tried it again with ame results. All green i Theme System Information page. I cloned my old demo installation instead so I’m fine. Just so everybody know, this is a really great theme to work with.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am not if it’s related to PHP version you are using and I want to check it for you.
Hi,
For more information,
We tested on PHP 5.6 and the new PHP 7 and it seems to be working fine. All images are imported so we really want to check issue you have on your site.
Please let me know when you have your ticket ID
Hi, Glad that it works. I just installed an old version of the theme and then the image import worked just fine. So no need to support (my server has php 5.6.31) Thanks, Great theme.
