123 comments found.
Hi, I received an update of the theme. As I did some changes in the previous version, if I install the new one, can I be sure that all my modifications will not be erased ? Thanks in advance, Carine
Hello,
The latest update was on Nov 10, to fix “Currency & currency prefix work on restaurant plugin” If you do not have any issue with the previous mentioned bug so you may not update the theme.
Any way, updates do not harm any modifications and before update any theme you should take a backup.
Regards
What can I do exactly to install the update ? Must I download the new granny.zip directly from Wordpress admin board ? Moreover, I have a message regarding an update for WP bakery page builder. Thanks in advance, Carine
Hi @lillipopshd48
You can update our theme using some ways bellow
1. Update theme using Envato WordPress Toolkit
or
2. You can update manual theme
If you have any troubles while using auto update ( It is likely to be a permissions issue ) then you may want to manually update the theme via FTP or Cpanel.
Download the latest version of the theme on ThemeForest download page and simply replace with the old one via FTP or Cpanel.
Regards
hi, good work, i need a clarification, the system reservation of your demo works with a other url , why i can´t see this system in my web?
Hi @juancho30000
Thanks for using Granny
Kindly send link+admin access to email: support@7oroof.com
Thank you, we look forward to serving you!
Best Regards.
i send you a email
Hello,
We got your email, our support will handle your issue soon.
Regards
Hi, how people can leave comment in Guestbook ?
Hello,
It seems that you did not purchase the item, so we will not be able to support you.
Regards
Hi, When I open the website, I have two warning messages regarding the Google map API Key : “maps.googleapis.com/maps-api-v3/api/js/30/9/intl/fr_ALL/util.js:229 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys" I already entered it in the google map parameters when I added it into my pages. Where the API key has to be keyed also ? Thanks in advance, Carine
Hi. Is your site http://www.cefii-developpements.fr/carine634/Projet/Wordpress? We’ll fix for you.
Yes, it is. Moreover, there is an update for WP Page Builder but I can’t do it. Can you help me ? Thanks in advance, Carine
Hi. I’m going to send you the VC latest version via email. Please check. Thank you!
Hi @lilipopshd18
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Granny pluggin that came with my purchase does not install. Registering as an invalid plugin. All other pluggins that came with the package installed just fine. Using Wordpress 4.8.2.
Hi. Please send me your link and admin account via ticket system https://cmssuperheroes.com/ticket/. I’ll check for you. Thank you.
I have set up an account on cmssuperheroes.com. Tried logging a support ticket and I kept getting this message, “An error has just occurred, Can’t verify purchase code”. Well I have my purchase email receipt with the purchase code from Enviato. So how do I get my issue resolved?
And I also expected to see the following plugins included with my purchase as advertised: Visual Composer, Flex Reservations, Flex Restaurants, Revolution Slider, Woo Commerce and WPML. I cannot any of these plugins in your package as purchased from Themeforest. So what is going on?
Hello,
Visual Composer, Revolution Slider, Woo Commerce and WPML are included in the theme, and when you install the theme and plugins you will find them.
Regarding the “Flex Reservations & Flex Restaurants” we did not put them in the theme description or documentation or said that the theme is compatible with them or included in the theme!!
If you have any problem in the plugin install, our support will be glad to help you.
Regards
Hello, please send me your issues and info your site (link + admin account) via email: wpstrongtheme@gmail.com. I’ll check for you. Thanks
My site site is currently been tested on a local server, so I cannot send you the link. As to the issue I am enquiring about I have already described this. All I am asking for here are the correct files for a clean install. This is what I paid for.
This response has been sent to wpstrongtheme@gmail.com. I await your prompt reply.
Hi. I’ve send you required plugins. Please check your email. Thanks
Hi @Templar001
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi ! With WP Page Builder, is it possible to use CMS carousel to display the comments posted by the visited customers ? I see that I can use Testimonials but not the basic comments of WordPress. To resume, how can I add a post types which can be selected in the parameters of the carousel ? Thanks in advance, Carine
Hi. We only intergrate CMS carousel on VC. Please use VC for page builder. You use Custom Post Type UI to create a post type. Thanks
Hello, I have sent you several emails with some support needs, could you please help? I need to proceed with my job but I’m stuck…. Thanks
Hello, Sorry for our late response. Our support team will be available tomorrow. Regards
Hi @nicolacardi00
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
I have sent you again many emails with some enquiries on how to customise my website, can you please answer?
Hi. So sorry for delay. Please check your email. Thanks
Hi @nicolacardi00
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi @nicolacardi00
Kindly send your issue, and website link+admin access to email: support@7oroof.com
Thank you, we look forward to serving you!
Best Regards.
Hello, I have bought Granny but when installing it says it can’t install because in the package the style.css file is missing… Please help urgently Thanks Nicola
...solved, sorry: of course I uploaded the wrong file…
Hi @nicolacardi00
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi @nicolacardi00
Kindly send your issue, and website link+admin access to email: support@7oroof.com
Thank you, we look forward to serving you!
Best Regards.
Hi,
Have the Question about Slider Revolution. Apparently, it does not support the Overlay colour for the Background image.
I have managed to place the overlay with doted image edited and CSS, but this is for All Slides.
Looking for the option to add the Overlay colour for each individual slide, as the background image for one slide can be darker or lighter than for another slide and overlay needs to be added for each slide separately. Of cause, this is not your fault that Revolution slider does not have this option. But, maybe you can suggest anything – or maybe there is some kind of Add-on available to extend the functionality?
Also, if you can, looking to update the WPBakery Visual Composer. does it cover with the Theme Licence? or I have to purchase my own licence to update?
Thank you, Regards, Kos
Hi.
About Overlay colour, you can try to add shape layer: http://prntscr.com/gub2d9 .
Updating the WPBakery Visual Composer, please send an email to wpstrongtheme@gmail.com, I’ll send you the VC update version.
Thank you.
Hi @KoshaK
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello,
As I can see something is wrong with the theme. Terry tried some time to sort the theme installation out but nothing was successful. All these days nothing happen so I have to ask you to return my money back and I will search for another theme. Sorry about that but I have a deadline for this website.
Regards,
Mithikode
Hello,
Sorry for having such unpleasant experience with our theme, can you give our support team a chance to solve your issues and make the theme ready for you?? if not, kindly request a refund for the theme and i will accept it immediately.
Regards
Hi, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and install theme like demo for you. Thank you!
Hello, I would like to use the same font for all my website. Where must I integrate it ? Thanks in advance
Hi. All fonts in Granny theme are free font. So you can use every where. You can search font name or find it in our theme (\wp-content\themes\granny\assets\fonts\). Each theme with a different way to integrate font. We only support this in Granny theme. Thank you.
That’s I want to do is to use my font. I integrate it into the folder font but I don’t know how I can have it however in my website. Thank you for your help.
Hi. To using your font in this theme, you need upload font to /fonts folder and declare in fonts.css file ( http://prntscr.com/gri9jk ). Then call the font as usual. example: .sgicon {font-family: ‘Stroke-Gap-Icons’;} Regards
Thanks a lot ! I can use my font where I want except in Sliver Revolution. How it works with it ?
Hi. Please send me link your website. I’ll check for you. Thanks
Hi @lillipopshd48
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi,
Thanks for your help !
I can integrate my font in the theme now. But, for Sliver Revolution, it is not available : where must I integrate it in order to use it in my slivers ?
Best regards,
Carine
Hi. Here’s how to use font in RevSlider http://prntscr.com/gwbj23 . Do you use font font-face or google font? Thank you.
Hi, as I don’t see my font in the list, I think that I have to integrate it somewhere but where ? I downloaded it from dafont.com. Thanks in advance, Carine
Hi. You can refer this article https://www.themepunch.com/faq/use-fonts-google-fonts/. Thank you.
Thank you so much !! It works !
Hi @lillipopshd48
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi !! I need your help once again ! 1- In the header, I would like to change “Follow us” because I need it in French words : where can I do this ? 2- The breadcombs is “Home” by default and I need to translate it into French : where can I do this ? 3- I add a calendar. I entered some events and when I click on the date, the opened page is in English : I have t translate “day”, “Comments”, “Read more” into French words : where can I do this ? Thanks in advance, Carine
Hello. You can use Loco Translate plugin to translate strings. Thank you.
Hello ! I put the file.mo generated by Loco Translate instead of the previous one but I always see “Home”. Maybe I have to do something else ? Thanks in advance, Carine
Sorry, I put the files .mo and .po in another folder and it works !! Thank you so much for your help !
Hi you.
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello,
I am struggling to install the theme properly. Can you please help?
Thank you
Hi, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and install theme like demo for you. Thank you!
Hi @Ipoxthonios_uk
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Bonjour, L’installation de Visual Composer et Revolution Slider échouent. Pouvez-vous m’aider ? Merci d’avance.
Hi,
Please ask your require with English language and please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and show solution for you.
Thank you!
Merci pour votre rapidité, je vous envoie l’email tout de suite ! La démo bloque aussi à 45%.
English please!!
Hi @lillipopshd48
Hope every thing works ok now, if you have any more question please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hello,
I am trying to install demo but the demo is stacked on 34%. Any Ideas?
Thank you.
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and install all theme like demo for you. thanks!
Hi I am coming up with “Fatal Error” when trying to install all plugins. Please assist
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and install all plugin for you. thanks
Hello, I am unable to install some plugins. The errors that I am facing are:
Downloading install package from http://cmssuperheroes.com/plugins/EF3-Framework.zip…
Download failed. cURL error 35: SSL connect error
Downloading install package from http://cmssuperheroes.com/plugins/cmssuperheroesv2.zip…
Download failed. cURL error 35: SSL connect error
Downloading install package from http://cmssuperheroes.com/plugins/revslider.zip…
Download failed. cURL error 35: SSL connect error
Downloading install package from http://cmssuperheroes.com/plugins/ef3-import-and-export.zip…
Download failed. cURL error 35: SSL connect error
Downloading install package from http://cmssuperheroes.com/plugins/js_composer.zip…
Download failed. cURL error 35: SSL connect error
Regards,
Altin
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check and install all plugin for you. thanks
I cannot find the plugin Visual Composer. The link in the license.txt file takes me to a page where I can buy VC instead of a download page. Please advise quickly.
Hi,
1. You can see Visual Composer is actived when you install all plugin required: http://prntscr.com/gk2836
2. about license key: we can’t provide 1 license key to you update auto plugin because we bought visual composer and revolution slider extended license to attach with our theme, we can’t give client key (please read envato policy).
we only can give you file update via email, so if have new version please request me via email. If you want plugin auto update please buy regular license on https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
Thank you!
The Visual Composer plugin does not exist in the Plugins folder. There is no plugin for me to install. The following plugins are in the folder: cmssuperherosv2, EF3-Framework, EF3-import-and-export. The following message is at the top of my browser in Wordpress: “This theme requires the following plugins: Flex Reservations, Flex Restaurants and Visual Composer.” I have the same problem as ademac and polzy in this comment section, please fix or I will be requesting a refund.
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check for you. thanks
I have some problems with Granny . I am not getting email Notification. Please advice
THANKS
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check for you. thanks
Problems with Reservations – Not Getting email Notification
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check for you. thanks
hi, I have a error for the plugin :
Installing Plugin Visual Composer (1/1) Downloading install package from http://cmssuperheroes.com/plugins/js_composer.zip… An error occurred while installing Visual Composer: Download failed. Not Found.
Can you help me ?
best regards
Hello, please send me info your site (link, admin account and ftp) via email: wpstrongtheme@gmail.com. I’ll check for you. thanks
send ! thanks you 
