91 comments found.
Hi There is a proofing gallery password protected for clients available for this theme ? Did you have a screenshoot of all page builder elements available ? Berst regards thanks
Hi.,
Thank you for your interest on our theme.
1 ) As of now we don’t have “Proofing” option . Yes ,you can enable the password protected gallery page.
2 ) As of now we don’t have screenshot for our modules, you can view our online documentation http://wedesignthemes.com/docs/vivagh/ for page builder modules.
Refer : http://prntscr.com/jbua9h
Regards., DesignThemes Support.
Registered for support, never received an email. White blank page when visit homepage. Followed the external css still the same.
Hi.,
1 ) We have updated your password and sent to your email id. Please have a look at it.
2 ) Kindly get into the file path /wp-content/themes/vivagh/framework/js/ and replace the jquery.visualNav.min.js file using the below file and check out the issue,
File : https://www.dropbox.com/s/7y4uyah6bp8vqdj/jquery.visualNav.min.js?dl=0
If you still have any issues, kindly send us your FTP Login Credentials so that we will check the issue.
Regards., DesignThemes Support.
Theme is infested with bugs. It is a nice theme. But you need to offer solutions not work around. You need to resolve the Visual Composer Builder bugs. From a standard import, all works fine until you change the menu, then visual composer breaks? You need to sort this out ASAP! Very disappointed in the support, no real solutions offered, rather excuses. How can VC break after menu change? There is clearly something very very wrong with this theme!
Hi.,
The issue has been resolved. Please have a look.
Note : For your kind Information we have not made any changes in your menu.
Regards., DesignThemes Support.
Hi, I can’t login to my account again. The same issue has reoccurred again! Any fix you can share with me?
Hi.,
The issue has been resolved. Please have a look.
Fix : http://prntscr.com/kcphco And we have updated your password and sent to your email id. Please have a look at it.
We look forward to helping you!! Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Hi! I have a problem with the theme. I can not install the demo contend.
Hi.,
Thank you for contacting us.
Kindly send us your issues with some screenshots or video to get a clear view the we will help you better.
After Install the theme for the purpose of demo content import we have removed the importer option from the Buddha Panel. Instead of that option we have used “Unyson”plugin to import the demo contents.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video
https://www.youtube.com/watch?v=Zt33ypi2unoNote: Before installing the demo content, kindly install and activate all the required and recommended plugins and deactivate all the external plugins other than the theme recommended plugins. And please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/We have used unyson plugin only for demo content import not for the other addons if you use them it will affect the core builder files and Visual Composer modules.
If you found any difficulties, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check and import the dummy data for you.
Regards., DesignThemes Support.
The erro is https://prnt.sc/j3dp83
Hi reatorwebdesign.,
Sometimes demo content import may fail, it may be one of the following reasons. Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
Refer : http://wedesignthemes.com/support/knowledge-base/server-requirements/
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Do you want to display like this? http://prntscr.com/j5v0a8
Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.main-title-section-wrapper { padding: 20px 0px 20px; }
Note: You can change the value as per your need.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Also I have problem with effect paralax in home page. That is no execute.
Hi reatorwebdesign.,
Let us know what is your issue with some screenshots.
Regards., DesignThemes Support.
How can I acess support. I register my password but not acess.
Hi.,
We have updated your password and sent to your email id ( eduardo-premier@hotmail.com ). Please have a look at it.
Regards., DesignThemes Support.
Hi, i have a problem with the theme. Once i put my own item what ever page or custom link into menu, the whole page turn to nothing showing just white page. I tried to get support from your website but after i regsited there is no password sent to my email and i can’t log in to get support! can someone please help? At least give me a phone or email so i can sent you the problem i’m facing!
Hi.,
When you have add a new menu if it is an external page then you must have to enter the css class name “external” then only it will work properly.
Refer : http://prntscr.com/iqialp , http://prntscr.com/iqiafc
If you still have any issues, kindly send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, I am buying this theme for my photography business, Where can i find the User Guide or do you have any video about the theme setting? Thanks.
Hi.,
Thank you for contacting us.
You can find the theme documentation in downloaded theme package itself, you need to download the theme files with “All files & Documentation ” option in theme forest.
Here is the link for the theme documentation and knowledge base link.
https://www.dropbox.com/s/sci25dc7wepd5rv/vivagh-documentation.zip?dl=0 http://support.wedesignthemes.com/article-categories/vivagh-photography-wordpress-theme/If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
And also if you found any difficulties to install and import the dummy content, Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Regards., DesignThemes Support.
Hi, Thank your for you reply, i found the documentation. but currently i have a problem with the theme. Once i put my own item what ever page or custom link into menu, the whole page turn to nothing showing just white page. I tried to get support from your website but after i regsited there is no password sent to my email and i can’t log in to get support! can someone please help? At least give me a phone or email so i can sent you the problem i’m facing!
oh by the way, here’s my email: lcy_alex@hotmail.com i get no email of reset link even i clicked lost password.
Hi.,
1 ) When you have add a new menu if it is an external page then you must have to enter the css class name “external” then only it will work properly.
Refer : http://prntscr.com/iqialp , http://prntscr.com/iqiafc
2 ) We have updated your password and sent to your email id ( lcy_alex@hotmail.com ). Please have a look at it.
Regards., DesignThemes Support.
Hi ! Thank’s for your theme
I can’t change the photo of the header, not the one of the menu but that of the header, the first wholesale with the bride and groom. How to do it? Thanks for your help.
Hi.,
We’re happy to have you a part of our thriving community!
Our team is ready to help you do it all. Do you want to change this breadcrumb image http://prntscr.com/i90qp6 ? then get Admin Panel > Apperance > Vivagh > Layout > Header > Others > there you can change the image,
Refer : http://prntscr.com/i90rdk
Else if your referring this slider section http://prntscr.com/i90stl ? those images are came form the portfolio section so you have to change under the portfolio,
Refer : http://recordit.co/asYpRFnMnF
Else you are referring to some other issues, and then let us know with some screenshot so that we can help you better.
Ratings
Please take one minute to share your feedback by clicking on a rating below.
Please visit below video link for how to rate our theme:
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, Trying to load up a demo content, all plug in active but under Unyson extension isn’t visible, why? How can I load full demo content?
I’ve found it, thank you
Hi.,
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi there! I’ve been having problems with my menu. I’ve tried logging onto support, but have been unable to do so. Please email me at your earliest convenience. Best…
Hi Greenscreenman.,
Sorry for the inconvenience , forum login issue has been resolved. Please kindly try to login now. And please be more specific about your query with some screenshot/video along with your updated login credentials, so that we will help you better.
Regards., DesignThemes Support.
Hey Rsiram,
Thanks for your quick response. Unfortunately, I am not receiving the confirmation link after I put in my email.
http://wedesignthemes.com/support/wp-login.php?checkemail=confirmBest…
Hi Greenscreenman.,
We have sent the forum login details to your email. Please have a look. It seems that we are facing some server issues in our forum and it will be resolved in 1 or 2 days. Until then you can contact us in this comments section itself.
Regards., DesignThemes Support.
I’ve the exact same issue as spainman. Images disappeared of few sections on homepage. When I change the template from one page to default, a few sections come back with images but not all. I have deactivated all the plugins and checked, but couldn’t find the conflicting issue. Can you help?
Hi.,
Yes, we are ready to help you.
Kindly send us some screenshot where you have the image issue, along with the page link and your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
I’ve sent the login details through message.
regards
Hi.,
The issue has been resolved. Please have a look.
Refer : http://prntscr.com/hozafm
Fix : http://prntscr.com/hozax6
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi there, I sent you an email with a couple of questions and the white page issue has appeared on another page. I have used the “external” line in class but it doesnt work.
Regards.
Just sent you an URGENT email as my front page has disappeared also. Please help me fix this as tomorrow I publish my site.
Is anyone there?
The last email I have from you is from Monday. I have sent various emails but do not receive a reply. How am I supposed to finish my site when there are pending issues and no support.
Hi..,
1) Please send your FTP login details to fix “Portfolio Gallery Listing” shortcode issue
2) The logo issue have been resolved. The below given code are added in your CSS additional.
logo a { height: 75px; }
3) http://www.fotografiavela.com/quienes-somos/ – This page is in “Trash” refer this screenshot – http://prntscr.com/gznmlp Please restore this page and add content as well. After that check your issues.
4) Hope your remaining issues are resolved.
Kindly note that as we’re on the “Diwali holiday’s” can’t able to reply your queries. Hope all the issue have been resolved now. Please consider revising the rating that you have made. We are always here to help you in all of your queries.
Regards., DesignThemes Support.
More issues have appeared sin your fix. The footer appears cut off and the 2 parallax images that I had have disappeared.
Hi Richard.,
We have not made any changes in your site except the logo work recently and regarding the footer background issue, the problem seems only to be in the home page and not in other pages, so the problem might be from the home page content only. Can you please try building the home page section one by one and you can find out the exact issue that is causing it. Please do let us know if you have any queries.
Regards., DesignThemes Support.
Hi, just sent you an email with an issue with a page appearing in white.
Regards.
Hi.,
The issue has been resolved. Please have a look.
Refer : http://prntscr.com/gxyhle
Fix :
It seems that you have added the header menu with many external page links but you have missed to add “External” as additional CSS class. So that only it displays the white page.
Refer : http://prntscr.com/gxyi76 , http://prntscr.com/gxyifl
Regards., DesignThemes Support.
Hi,
I signed up for your Support but did not get an email with my password.
Best,
Hi.,
Thank you for contacting us.
We have updated your forum login details and sent it to your registered email. Please have a look.
If you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there, just sent you a message through themeforest contact form for support. Regards.
As well as the issue I mentioned with the sub-pages, when I go to edit my front page I see an error box that says “Failed to load plugin url: http://www.fotografiavela.com/wp-content/plugins/LayerSlider/static/admin/js/ls-admin-tinymce.js"
Hi Spainman.,
1 ) The issue has been resolved. Please have a look.
Refer : http://prntscr.com/gvhu0b
Fix : We have saved your permalink settings once again.
Ratings
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
2 ) Kindly update the Layer slider pluign and check out the issue. We have sent a mail with updated layer-slider plugin link, please have a look.
Regards., DesignThemes Support.
Thank you for fixinf those issues. I have encountred an issue with portfolio items not showing. I sent you an email.
Regards.
Hi.,
Kindly refer the below video link for how to build/display the single portfolio contents,
Refer : http://recordit.co/89hmk6zd7V , http://recordit.co/idC8h6mjjG
Ratings
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
Hello, I love your theme. I just bought it. Where can I find the user’s guide? Specifically I’m trying to upload the demo content. Thank you in advance.
Hi.,
Thank you for contacting us.
Here is a link to the documentation: http://wedesignthemes.com/docs/vivagh/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
hello, is it possible before buying the theme to see the back end?
Hi.,
Thank you for contacting us.
Request for the demo from this link http://wedesignthemes.com/support/request-demo/
Hi! Is Visual composer included purchasing this theme? Thank you
Hi.,
Thank you for contacting us.
Yes, the Visual Composer plugins is included with this theme. So, there is no need to purchase those plugins.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
Alllll of my content including blog posts were deleted when I uploaded demo… _
Hi.,
Thank you for contacting us.
Unyson plugin Demo Content Importer. Our importer will give you all pages and posts,several sample sliders, widgets, Theme Options, assigned pages, and more. This is recommended to do on fresh installs.
It will replace the content like posts, pages, portfolio, etc., . It will, replace Theme Options, Reading settings and Widget settings.
totally beautiful and so sweety theme 
best of luck
Hi odbrand.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
very cool work, good job big sales to you and a nice weekend
Hi EricProchnow.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
