28311 comments found.
There is a site problem running on all browsers except the latest Safari browser version please find a solution …............
Safari 5.1.7
https://www.asdafshop.comHi there,
I have checked your site on the latest Safari browser 10.1 and you seem to be running the ShopKeeper theme.
Hello,
When you use boxed/framed it only changes the width of the topbar/menu, the footer and the slider. Is there not a way to have the width of the site match each other althroughout? Same for full width, it makes these things full width but the actual content is not.
Also is it possible to change the picture of the child theme in appearances -> themes ?
Hi there,
You can make the content full width by using the full-width page templates http://docs.uxthemes.com/article/48-2-1-page-templates
Yes
Replace the screenshot.png file in the child theme with your custom image.
Hi there,
You can make the content full width by using the full-width page templates http://docs.uxthemes.com/article/48-2-1-page-templates
Yes
Replace the screenshot.png file in the child theme with your custom image.
Is the Italian language available on this theme?
Yes 
No problem, just wanted to let you know what an outstanding job you have done with this theme. It’s the most intuitive theme I’ve used, you have clearly thought many development aspects through. It is a benchmark of what theme developers should strive for. Thank you very much.
Is there a showcase of websites using your theme?
Yes
You can see it here http://uxthemes.com/showcase/
Hi there, the Flatsome theme is great. I run it on two websites. Unfortunately, the update to version 3.9.9 causes problems with an important German plugin called German Market. There are several legal requirements, an online store has to meet in Germany, otherwise the owner could be sued – and for this, that plugin is needed. In one of my shops I did the mistake and updated the Flatsome theme from 3.3.8 to 3.3.9. – in that shop the “buy” button in the checkout disappeared and it will only come back if I either deactivate the Flatsome theme or the German Market plugin. Both is not an option for me. Could you fix that, please? The support just told me to contact the authors of German Market. Well, I´ll do so, but since their plugin works with the standard theme and has worked with Flatsome until version 3.3.8. I guess they won´t be able to help much with that.
Hi there,
I am afraid we have not had any compatibility tests with the plugin. You might need to hire a developer to help you fix the issue as it is not exactly a theme issue.
Hi, I’m using Flatsome and I’ve just rolled back to WooCommerce 2.6 (my client’s freight handler doesn’t support 3.1 yet), and after doing so the Cart page isn’t displaying properly. I have three items in the cart, and only the thumbnail of one of the item displays, with the ‘x’ button next to it. Clicking on the ‘x’ removes the item, and then the next item’s thumb displays.
When I first rolled back, all of my products were ‘Hidden’, so I’ve changed them to all be visible in Catalogue and Search. That’s the only change I’ve made.
Help!
Hello Alex, sorry for the trouble.
The current Flatsome version does not support version 2.6. I think you will also need to roll back Flatsome a bit.
Can I make the header transparent?
Hello Samir,
Yes
You can use the transparent page templates http://docs.uxthemes.com/article/48-2-1-page-templates
Good morning, I bought the Flatsome theme a few days ago but I do not work with the UX Builder, it keeps loading and it does not open anything and as a result I can not work and upload photos to my home page. How can I do? Have I verified that all WooCommerce statuses were right and I am, in case I can be reimbursed on the purchase? Because if I can not use it as a theme I have spent money unnecessarily. Look forward to news, thanks
Hello there, sorry for the trouble.
Please see this troubleshooting guide http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder.
If you are still having issues, please shoot an email via support and we’ll look into it.
theme frontend working good, but in admin side theme options menu redirect to customize.php url and display blank page. and show console error that is :
Uncaught ReferenceError: columns is not defined at Object.initToggles (nav-menu.min.js?ver=4.8.2:1) at Object.init (nav-menu.min.js?ver=4.8.2:1) at HTMLDocument.<anonymous> (nav-menu.min.js?ver=4.8.2:1) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
I have also change php version, memory limit from php.ini etc. disable all plugins also but no luck
please help me. I don’t know why it happen.
thank you
Hello Vicky, sorry for the trouble.
Kindly shoot an email via support and we’ll look into it.
Hi , What is the hook to add price into add to card button ,like this : [ad to cart] > [price | add to cart]
Hello there,
I am not sure what you mean. Please shoot an email via support and we’ll look into it.
Dear author,
I need to clarify a few requirements regarding the theme:
1. I need to work with multi currency, the base will be EUR then USD and REAL i will need to identify automatically the country of the user and with that, i need to display prices in EUR for European country’s (if automatically perfect, if not at least if i can maintain those country’s in a list on the wordpress backend) , for Brazil, would be specifically in REAL and all the rest of the world USD, is this possible builtin or do i need extra plugin´s ?
2. This theme fully supports wp all import? i will need to automate several product imports, categories mapping etc…
3. I read already on the support info that theme also supports wpml , as this plugin some incompatibility with the ones stated on point 1 and 2? Can i use automatic translations? having a base language, Portuguese and translate automatically the content to English? would it be possible also to detect the country of the user? and switch language accordingly?
Thank you for your support, looking forward to buy your theme 
Best regards, Fábio
Hi Fabio,
1. You will need a plugin for this.
2. It should work fine.
3. Yes
Flatsome is WPML ready. WPML’s automatic redirect should enable you to do that https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
Hi,
Thank you for the reply, so i got one more question regarding:
1. – I can use a third party plugin , my concern is the display of this, so from other clients and installations you have made of this theme, does the language switcher (normally placed in the header of theme) “coexists peacefully”
i mean, it´s easy to place the button without breaking the theme? Is there any one recommended by you?
Thank you.
Hi there,
Flatsome has a language element in the header which is meant to ensure that the language switchers in WPML or Polylang are integrated seamlessly. So you should not have any problem.
Dear support,
i´ve installed the theme, configured everything , wp all import inclusive, everything was working, then i have activate Polylang and i lost everything on the home page, no products and nothing on the header…
What should i do?
Thank you.
Best regards,
Hello ?
Is there anybody??? Could you please support my issue? I do need a multi language theme and for start I’m not seeing a way for this to work , nor the replies for support are within 24h Best regards
thank you ,
In counter when i type GODZIN it shows GODZINS when type DNI shows DNIS
Hi there,
Please ensure that you set your custom plurals in the element.
Pre-sale Question: can Flatsome be used for any number of website (with different domain) ?
Hi there,
You will need a license for every domain.
Wow very beautiful
Wow very beautiful
Thank you for the kind word 
Dear UXThemesSupport. I been waiting for more then two days for a respond from UX mail support (and this is not the first time!). I asked for help for infinite scrolling that suddenly stopped work. I asked to change Item Selector from .post to .post-item, which not helped (it’s breaking the infinite scrolling posts). I am really sorry that it is happened to me, but I purchased your Theme and suppose to have 6 month support (which I don’t really see). Please help and advise how many days each time need I wait for answer, because it’s a worse support experience I got. Sorry and thank you.
Hello Dick,
WE have sent a response.
Hi! How can I add a Whatsapp Icon like the social icons from the theme so my visitors can see the “whatsapp icon/bubble” next to Facebook, Instagram, Twitter, Email, etc? Thanks! =)
Hi there,
You can set the icon to appear in Theme Options > Share > Share Icons. However, the icon only appears on mobile.
Image is not staying centered on smaller screens when using 2 columns shortcode. The image is centered properly within the column when the screen is at full width, but becomes aligned left once the screen narrows.
Here is the page https://www.acneauthority.org/test-post/
Here’s a pic https://www.acneauthority.org/wp-content/uploads/2017/09/Image-not-Staying-Centered.jpg
hello
is there anyway to have different logo on mobile
HI there,
You will need a bit of customization to achieve this.
Hi, open dropdown on product add is disabled and cache cleared but always dropdown shows on product addition ?
Hi there,
Please shoot an email via support and we’ll look into this.