201 comments found.
I want to enlarge the logo in the mobile version. how can I do that. for example, 1000×300 px when I make the logo in the PC is no problem, the logo looks great but the mobile logo is very small and I want to grow the logo in the mobile.
Hi,
I answered your E-Mail.
You have to edit the CSS media queries to affect the mobile version.
Kind regards,
Lara
Thank you. I did as you said and I was able to publish the logo to the desired extent on the mobile. Thanks for the quick response.
NO funciona video youtube en movile alguna solucion
Hi,
we only offer support in English.
Could you be a little bit more specific?
What is exactly not working with the youtube video?
Kind regards,
Lara
When I try to see in background mode video on a phone does not play the video. Thank you
mode 3.4 Hero Config [ Youtube Background ]
Does not work on movile
Hi,
this is normal.
We couldn’t enable the youtube video for mobile because of the scaling issues we got with a widescreen video and a portrait smartphone.
Additionally, we run into a lot of problems of some devices not allowing autoplay on mobile browsers.
Therefore we decided to disable the youtube video for mobile and replace is automatically with the image background.
We currently test a prototype that should allow youtube playback on some mobile devices but the release will be in Q3 and will not cover all mobile devices.
Kind regards,
Lara
Style.CSS is missing from the template when I try to Install the ZIP..?
Hi,
you have bought an HTML template, not a WordPress theme, therefore you get the missing style.css error.
Kind regards,
Lara
Hey, just to make sure, your form already has the code inserted to use the Honeypot Captcha, correct? I don’t need to do anything for that right? I’ve tested everything else from your latest version and it worked GREAT!
Hi,
I’m sorry for the delay. Our third party admin dashboard is a little bit buggy but now we switched back to vanilla.
The honeypot captcha is a nonvisible field that only the spambot recognizes. He will fill it and the form will reject his response as a result.
Therefore you don’t have to set up anything,
By the way for more question, you have to buy an additional support license. I now noticed that you don’t have an active support license.
Kind regards,
Lara
Noted. Thank you for the response.
Hi there, I’ve been getting Spam submissions through the Email Subscribe field box from your template. Is there a way to implement some type of reCAPTCHA? I know how to integrate it on a WordPress site, but for HTML template, how would I do that? Let me know. Also, v3.4.5 is your latest, correct? Thanks!
Hi,
both forms use a honeypot captcha in the latest version. Therefore the spamming will be from humans.
I strongly recommend not using something like visual captcha because it decreases form interactions dramatically.
And machine learning based bots got really strong in solving visual captchas lately.
Kind regards,
Lara
Thanks for the response. I still have your previous template version up, haven’t updated to the new version yet, but I was getting spammed so I deactivated the email subscribe feature. For my WordPress sites, I use:
https://www.google.com/recaptcha/intro/v3.html
It works well for WordPress Integration as I just registered the domain and input their secret API keys, etc.. But I wasn’t sure how HTML integration would work. So you’re saying if I use your latest version, then the Spamming from Bots would not exist?
Hi, glad to bought this piece of art. I have two questions for you:
1. In middle section (about page) can i add another but goes to opposite way? Down button goes to the contact section? If yes, how?
2. Can i use seperate effects for index and 404 page. Example: Kenburn slideshow effects for the index page and YouTube video background for the 404 page? If yes, how?
Thank you for this great theme. Best wishes…
Hi,
thank you for your purchase and great feedback.
1. We decided to integrate the button into the social icons area. The email icon triggers the scroll event to the contact section. If the user has the intention to go to the contact section he will identify the icon and click on it. The bullet navigation is also a great way to show the end user that there is another section he can go to.
2. This is currently not possible because the current theme options structure doesn’t allow a modification like this. But I will add it to our possible modifications for the update for Q2 2019. Maybe we find a solution for it but for now, it is not possible
Kind regards,
Lara
Thank you for quick response. Bonus question is contact form, yes, not working. I’m able to change PHP version of my hosting package and tried every possible versions (from native 5.6 to 7.3) but still no luck. What do you suggest? Best wishes…
Here is the PHP error log: PHP Warning: mail() has been disabled for security reasons in contact.php on line 66
Hi,
this is not a problem of the PHP version. Your hosting provider has disabled the PHP mail() function.
I recommend asking your provider about it.
Please also tell him that SMTP is not an alternative.
Kind regards,
Lara
Hi again, i told them what you said and they’re gonna check it on next week. Thank you for your answers. Best wishes…
Hi again, here is my hosting providers reply: “The PHP mail() function has been unused for many years, which can damage websites and servers. This function allows third parties to send spam emails and share illegal files via your form so it is banned on the all shared hosting servers. You must use SMTP to run your email forms. Choose the appropriate function, code or add-ons to send mail via SMTP.”
So, i need your help Lara. Everything works smoothly except this. I’ve tried other alternatives too like changing form action type to FormSpree but still no luck. There must be an alternative solution or workaround for shared hostings with limited user access like my situation. Thanks in advance. Best wishes…
Hi,
all the risks they name are also the same with the SMTP method but they don’t have to cope with them. Because it runs over, for example, the google mail servers instead of their own servers.
I strongly recommend a hosting provider change. I can recommend Strato and 1&1 both of them don’t block the usage of the PHP mail() function and are very very reliable.
However, if a change is no option I would recommend integrating PHP MAILER. It is harder to set up but with the documentation, you shouldn’t have any problems.
https://github.com/PHPMailer/PHPMailerKind regards,
Lara
Unfortunately, changing the hosting provider is not an option because we are already made a long term contract. Also your suggestion is too complex and probably impossible to set up because this is a shared hosting and most options limited by provider. Still, thank you so much for all your helps. I appreciate it. Probably will delete contact section in page, limited just two section and add tawk.to or one of its alternatives. Best wishes…
Hi,
php mailer uses the SMTP protocol. Therefore there shouldn’t be any problem with your provider.
We also offer a paid service for integrating scripts like this if you don’t know how to do it or just want the job done.
Kind regards,
Lara
hello. I have a question please maybe you can help. How can i change the color of the particles ? I mean the default particles that connect when you move your mouse between them. I can see in the config file the way to change the color for special modes like the sphere effect, but not for the default particles when used on a solid color background for example. Thank you in advance
Hi,
there are currently no color codes for the particles inside the config.js file.
But you can change the color via the defaults of the particle js script that can be found in your assets/js/hero.js file under section 3.EFFECT.
The code looks like this:
star: {color: "rgba(255, 255, 255, .65)",width: 1},
line: {color: "rgba(255, 255, 255, .65)",width: 0.2},
Kind regards,
Lara
Hi. This is great. Worked like a charm. Thank you for your help.
Hello! When a user contacts us thru the contact form or types the email in the subscription section, I don’t receive the corresponding emails into my account. It seems the gravity theme is not linked to any e-mail so I can receive the user’s subscriptions or emails asking for information. Could you help me with that? Thank you! Have a good day ahead.
On the homepage, there is a DOWN ARROW button to go to the next section. I want to add a message inside that button. How can I do that? Please let me know as soon as you can. It is urgent. Thanks in advance! 
Hi,
I answered your email.
Kind regards,
Lara
Change the background to put a YouTube video of your own and see it in browsers. Also set to be in mobile view. But in mobil only the play and sound control appears but the video does not play. How can I solve it. Thank you
I also missed this error in console Error executing ‘postMessage’ in ‘DOMWindow’: the source of the provided destination (‘https://www.youtube.com') does not match the origin of the recipient’s window
Hi,
I’m sorry for the delay.
The problem is based on the new chrome autoplay policy.
https://developers.google.com/web/updates/2017/09/autoplay-policy-changesBut if you mute the video from the beginning via the included config.js file the video will autoplay. Then the end user can turn on the audio if he likes.
Other browsers also adapt this feature/regulation.
Kind regards,
Lara
thas mean if i type in chome direct adress to my site www.exemple.com the youtube video dont start
Can you fix this bug ?
copy and paste this link in google chrome the youtube video dont start
work only if you click on the link . thas meam if i type my adress of site in google chrome the youtube video dont start .
Hi,
this is not a bug. It is a “feature” the chrome dev team added to google chrome.
https://developers.google.com/web/updates/2017/09/autoplay-policy-changesBut if you mute the video from the beginning via the included config.js file the video will autoplay. Then the end user can turn on the audio if he likes.
Unfortunately, there is no other option because we have no control over the browsers rule.
Kind regards,
Lara
THX avanzare your the master chef !
Hello! excellent your work .. I need to lower the arrow of the home (only in which my background appears) because it covers the text. how can I do it? 2: I need to remove all opacity to the home, because my photo is not well distinguished. how can I do it?.. 3: how do I adjust the margins for mobile version? is that you do not get to see the text in the phones,
thank you very much .. website: http://www.koralshops.mx
Hi,
you can use the Yellow Pencil tool for style customization.
But I strongly recommend not to write the content on the image because the image will not scale to always show your content.
For example in horizontal mode on smartphones, the text will be cut off.
You can simply recreate your image content with the page builder tool then everything will scale correctly. And google search crawler can index your page content correctly.
Kind regards,
Lara
hi really nice design.. i need to have a phone number option in contact form, plz help me out, or send me the updated files where phone number added..
Hi,
thanks for your feedback.
The support does not include customization guidance or customization services.
You have to modify the HTML, Javascript, and PHP part to add a phone field
I can help you what files you have to target but if you are unfamiliar with PHP and Javascript this will be hard to do.
Kind regards,
Lara
Hello, I’m not able to make the MailChimp running. I have installed an account, integrated API key + form ID to subscribe.php page of this template, but email addresses are not transferred from web to Chimp database. Can you please advice me how to finish the setup and make it work. The rest is working perfectly fine Thanks
how can i translate the theme ? and is it support RTL ?
Hi,
you can use the included .pot file to translate the theme. You can find the pot file under languages in the gravity theme folder.
RTL is currently not supported.
Kind regards,
Lara
hi sorry, I have bought the coming soon template, but I only found 1 template in my folder.. where can I find other templates like youtube or glitch ? thank you
Hi,
you can change the backgrounds via the included config.js file in your main directory.
Kind regards,
Lara
Hello, I saw some question related to a problem scrolling down to the contact section on mobile. We know it works with the little envelope icon but we would like the user to be able to scroll all the way down without the icon on mobiles. Can you please help me with this? Thanks.
Hi,
we already have a solution for that matter.
On mobile, the sections will be merged together. This will eliminate all section layout based usability issues on mobile devices.
The update will be released approximately in 5 days.
I can send you the updated files via mail if you can’t wait for the update. Just send me a message via the form on this page if you are interested.
Kind regards,
Lara
Hi, i want to add a down Button, in all overlay pages. i want it excatly the same of the top one but aligned to the bottom of the page
Hi,
just copy the button and modify the CSS and icon. Make sure to add the class “go-down” to the button element.
Kind regards,
Lara
I attempt to contact but I never get the mail, I use banahosting.
Hi,
can you send me a link to your page that I can investigate the issue?
Please use the contact form on this page if you don’t want to post your link publicly.
Kind regards,
Lara
Ready I send link
Hi,
I answered your email.
Kind regards,
Lara
We have some problem with YouTube backgroud, it work’s only when we are login in YT.
Hi,
Make sure the video is not set to private.
The youtube player is only completely functional on a web service/ server environment/hosting.
Can you give a link to your youtube video and website that I can investigate the issue?
Please use the contact form on this page if you don’t want to post your links publicly.
Kind regards,
Lara
Thanks for the help. I was using private video… 
