604 comments found.
Hey there, I bought this item yesterday, and had to see that the VC / WPBakery plugin is kind of broken since it’s not working … the editor doesn’t show the buttons for “backend edit” “frontend edit” “classic edit” and so on. And if I hit “edit with WPBakery” on a frontend page, it takes to backend, but with and broken interface.
I got several other themes using the VC / WPBakery – all just working fine. I saw that the last update is just a few days old, maybe you guys broke something?
Can you help me.
For information, the installation was tested on a subdomain and got reinstalled a several times (even deleted and re-added the subdomain a several times with clean new wordpress 4.8.2 setup!). Theme V.1.2.8 – WPBakery V.5.4 ( V.5.4.2 available since yesterday!! maybe they fixed something???) PHP 5.6 on the server. (But no other themes/ plugins on other domains / same server are broken.
Thanks for your help.
Dear Customer,
Looks like your Visual Composer version needs to be updated. In any case, we need to investigate the issue closer to see what causes it on your side. Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login credentials and FTP server name, username and password so that we can check. Any screenshots which illustrate the issues, would also be much appreciated!
Best Regards,
Hey there, I could do that, but as it’s only a test on a subdomain, helping us on that domain on our end wouldn’t fix the problem when it need’s to get moved or installed on another / the main domain. I tried it on several other places and it’s not working. Maybe check your release?
Dear Customer,
Theme version 1.2.8 with Visual Composer 5.4.2 works fine on our side: http://prntscr.com/h1qaxw http://prntscr.com/h1qakr http://prntscr.com/h1qas0 As for your issue, we need the credentials to be able to investigate what causes the issue on your site and we will then share the solution with you so that we you know what to fix in case you get the same issue on your new domain. In any case we need to see the issue to be able to fix it. We do not see any issue on our side so far.Best Regards,
As I mentioned before, the VC Plugin that comes prepacked with your V.1.2.8 theme is V.5.4 – not 5.4.2 as you’re showing with the screenshots (which is the latest version available from WpBakery). I got other themes running VC on 5.4.2 and they work just fine aswell as other sites still running VC on 5.4 – also no problems there. So you maybe really need to check your release since you even thought it comes with VC V.5.4.2 what it obviously doesn’t.
Even changes.txt within the theme folder: “jacqueline\plugins\install\js_composer” does say: “12.10.2017 – ver 5.4 – Update: ......................”
So please help. Not only me but all your customers who maybe not even withnessed this bug yet, and get it fixed as soon as possible.
Thank you really much!
Dear Customer,
Okay, i see, thanks for troubleshooting! In any case version 5.4 is no longer the latest version, so we will include the most recent plugin version 5.4.2 into the theme update! We can also email you the new plugin version if you submit the ticket at https://themerex.ticksy.com/ or provide us with your email to send the plugin to.
Best Regards,
I dont understand how works your option : font & colors
i changed the size font of the text to 17px but nothing change on the website
The text font is very small
can you help me?
Dear Antijulo,
Thank you for purchasing the theme! Sure, we are happy to assist!
Could you please submit the support ticket at https://themerex.ticksy.com/ with your site URL, Wordpress admin login and the screenshot of the text you are trying to change the font size for.
Looking forward to your reply,
Good day! After updating theme I have lost all theme settings and Css modification
Dear Sitiroma,
Please note that the update procedure is as follows:
1. Make the full site backup.
2. Navigate to wp-content/themes directory on FTP and rename the jacqueline folder to jacqueline123, for example.
3. Then upload the unzipped jacqueline theme from the new theme update package to wp-content/themes directory on FTP.
4. With that done correctly, you should go to Appearance – Themes in admin and should see the new theme version for the parent theme instead of the old one. Please do not click ‘Activate’ in order not to lose the changes. If the old jacqueline theme is renamed on FTP and the new version is uploaded via FTP properly (see points 2-3 above), you should see the new theme version already activated.
Also, please note that if you use the child theme for your site, make sure to have the child theme backup as well, also please note that if you activate the parent theme instead of the child theme, you will lose all settings. In order to avoid that, please read this article (it is on Invetex theme, so please note that in your case it will be ‘jacqueline’ instead of ‘invetex’ in the code: https://themerex.ticksy.com/article/9476
In your case, we suggest you getting in touch with your hosting provider for the site backup in order to restore the site and then follow the procedure above in order to update the theme without losing changes.
Best Regards,
Hello, i have question, thinking to buy the theme, i need to build a website for massage salon with different types of the massage, is it possible to manage such a case with booked plugin? From the demo i can see that there is possible of booking a time slot but not choosing different type of the massage.. also, different massages are provided by different persons and that suppose to be as well key of time slot… is it something like this possible? thank you for your answer stepan
Dear Stepan,
Thank you for your interest in our theme!
The Booked plugin is added into the theme as a third-party plugin. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/
Best Regards,
Does it come with the demo content? Thanks
Dear Raphaelo,
Thank you for purchasing the theme!
Yes, the demo content is installed via the admin panel and after the installation the theme will look like the default demo. Please learn about the dummy data installation from this link http://jacqueline.themerex.net/doc/#demo_content
Best Regards,
Is there any way I can get a link where to download the latest version of visual composer? Thank you
Dear Dariofailla,
Please submit the support ticket at https://themerex.ticksy.com/ to get the latest VC version. If your support has expired, please submit the ticket to the pre-sales thread, providing us with your Purchase Code in the ticket message body. We will get back with the VC composer to you.
Best Regards,
Hi! Thanks for this template! i love it! I have some questions, i hope you can help me. Which file i have to edit to change this words? “Contact us” (header top) “Stay connected” (Header top) “Learn more” (Home, services section) ( i want to change this frases to my language)
And, the second question 
In Which file can i change the family font ” Mr De Haviland”, (subtitle home font) i tried adding a code in a “Your custom CSS code” but it isn’t worked. And i want to changed it directly from the file.
And the last one: It is possible to change the word “services” ? because, in my url , for example www.myweb.com/service/servicio1 i dont want to say “service”. I hope you cand understand me.
Thanks a lot!
Dear Monseviana,
Thank you for purchasing the theme!
Please feel free to submit the ticket at https://themerex.ticksy.com/ for any support questions going further.
1. The translation procedure is as follows:
- Set the language you prefer in Settings - General in your admin.- Open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.- Click 'Create New Translation' in the file and select the language you prefer (make sure the language variation is the same as selected inSettings - General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.- Upload these .po and .mo file to wp-content/themes/languages directory on FTPPlease check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
2. You can edit the font is wp-content/themes/jacqueline/shortcodes/theme.shortcodes.css fie but we do not recommend doing this, because you will need to change the font in this file each time the theme is updated to the new version. Please add this piece of code to ‘Your Custom CSS’ file with an !important tag, like this and it should work: .sc_services_style_services-1 .sc_services_item_category { font-family: ‘Mr De Haviland’, cursive !important; }
.sc_item_subtitle { font-family: ‘Mr De Haviland’, cursive !important; } Then replace the ‘Mr De Haviland’, cursive font with the font you prefer and save. If it still does not work, please provide us with your Wordpress admin login credentials in ticket https://themerex.ticksy.com/
3. In wp-content/plugins/trx_utils/includes/support.services, line 47, please replace the following piece of code ‘rewrite’ => true with ‘rewrite’ => array( ‘slug’ => ‘test’ ) where “test” is the slug you need. If the issue still persists, please provide us with your Wordpress admin login credentials and FTP credentials at https://themerex.ticksy.com/ so that we can take a closer look into the issue.
Best Regards,
Thanks!! but this link https://youtu.be/aXFvCXp2EVc (video tutorial) doesn’t work 
Sorry, here is the working link https://www.youtube.com/watch?v=kvqRNIINsds&t=17s
Best Regards,
Dear Melissa and Team,
Thank you so much for your help and support during these two months. I know lots of WP knowledge and all my questions were resolved by you and your team.
Keep up the good work.
Regards,
Dear Customer,
Thank you so much for your kind words and warm feedback! 
It is much appreciated by all our team!
Please do not hesitate to get in touch with us any time you need help going further. our team is more than happy to help and we will always keep doing our best to exceed your expectations!
Have a nice day!
hi there,
the last three updates of your theme did not work. everytime i updated i got internal error 500. also tried deactivating all plugins, changing httaccess or raise php memory. did not work. hope you can help as i want to be up to date with this theme. thank you!
Dear Saywee,
Please check this article on 500 Internal Server error https://themerex.ticksy.com/article/2609
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com/ with your Wordpress admin login credentials and FTP so that our professional support team can investigate the issue closer.
Best Regards,
The first level navigation (if there is second level below it) on mobile view doesn’t seem to be tappable. How do we make it so that you can do so? Perhaps make the second level navigation expand only if you tap the right hand side (where the drop down icon is)?
Dear Customer,
Could you please submit the support ticket at http://themerex.ticksy.com/ with your site URL and login credentials to get help from our professional support team on this issue.
Best Regards,
Hi, I submitted a couple of tickets yesterday morning, how long can I expect to have to wait to receive a response, please? Thanks
Dear Daniella,
Please take our apologies for the delay – we do not work on weekends, so we are experiencing a high volume of tickets on Monday. Please check the replies in your tickets, they have been answered. Also, please note that our working hours are Mo-Fr – 10 00 – 19 00 CET.
Best Regards,
That’s perfect I now have what I need, many thanks Melissa!
Dear Daniella,
Sure, happy to help!
Have a nice day!
Hi there, i bought the theme 3 days ago and i can´t install it on wordpress, i follow all the instructions about installation but the same error appear “theme was install incomplete, but the stylesheet css is missing”, can you help me please? I download the complete file and the install wordpress theme and i can´t install it, please helpe me, it´s an emergency.
Dear Customer, Please submit the support ticket at https://themerex.ticksy.com/ with the error text and the site login credentials to get help from our support team on this matter. Kind regards
Hiya really like the look of this theme. My client has classes, would she be able to set this up with the booking calendar, eg. set available spaces, times, take payment etc?
Hello,
Thank you for your interest in our theme!
Sure, it is possible to set the available fields and time slots with the Appointment Booking plugin. We have added it into the theme to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found here https://boxystudio.ticksy.com/articles/7827/
Best Regards,
Can you get the calendar plugin to sync with Google Calendar?
Hello,
Thank you for your interest in our theme!
Are you referring to the Booked Calendar? We have added an Appointment Booking plugin to the theme, to let you easily manage your appointments. All the installation instructions, tutorials and any kind of guides regarding it’s functionality can be found https://boxystudio.ticksy.com/articles/7827/
Please see the Booked plugin authors reply here http://prntscr.com/g8nw4s, it is possible to achieve the Booked Calendar sync with Google Calendar by means of the Calendar Feeds add-on which ins installed along with the plugin: https://boxystudio.ticksy.com/article/3816/
Best Regards,
Thank you for an incredible theme!, I would like for you to please to help me due I’ve been going through a slow loading of the website since I installed the themeplate, this is the URL http://www.thelashlounge.com/, I changed it even the hosting provider to see it was the cause but still loading really slow, Could you please help me with this issue? Thanks in advance
Dear Dayrom,
The Jacqueline theme demo speed (with third-party plugins and images) is 2.38s http://prntscr.com/g75n6u, while your site speed is 4.98 s. We recommend you to use the CDN in order to speed up your site. Please also check this article for more tips on speeding up Wordpress http://www.wpbeginner.com/wordpress-performance-speed/
Best Regards,
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Love the theme. just installed it and starting to work away at changes. One thing I can’t find, how do I change the subtittle script font – Mr De Haviland regular Font? I am not sure I like it yet, so would like to be able to try alternatives in it’s place. thanks
Dear Customer,
Thank you for purchasing the theme and we are happt to hear you liked it!
Please add this piece of code to Theme Options – Other- Custom CSS in your admin and then replace the font with the font you prefer and save.
.sc_item_subtitle { font-family: “Mr De Haviland”,cursive; }
Best Regards,
thanks.
What fonts can I use when changing? Can I use google fonts or is tehre more I need to do for that?
Dear Customer,
Sure, you can add Google Fonts and Custom Fonts to the theme. Please check this article to learn more https://themerex.ticksy.com/article/10869/
Best Regards,
thanks all sorted now
Dear Customer,
Sure, you are more than welcome! Happy to help!
Hi. Whilst working on the rest of the site, I have noticed that all other pages display a generic font for subtitle, whereas only the home page is displaying the font I selected by the instructions above. Any thoughts?
http://s615601145.websitehome.co.uk/home page displays zayada font.
http://s615601145.websitehome.co.uk/?page_id=680subtitle font changed to generic style I had before
I have also just tried to register a ticket with your support page and it says my license is not an envato code… even though it is!
ignore this last comment, I noticed I was trying to create a ticket for the HTML version not the wordpress version – my bad 
Dear Customer,
Oh, i see. It’s okay.
Have a nice day!
The site is amazing and I’d like the entire site to be secure, but when I setup a redirect to make all pages go to https, the site errors out. How do I redirect to https appropriately? I tried changing the htaccess, but that didn’t work. I tried redirecting the domain, but that didn’t work.
I would have submitted a ticket, but the site seems to be down.
Dear Customer,
What kind of errors exactly do you have? Please contact your hosting provider regarding the https issues.
Please feel free to email to mooremel30@gmail.com when the ticket system is down. Sorry for the ticket system outage, unfortunately, it is beyond our control.
Best Regards,
“Page can’t be found” is the error. check link to see what I mean: https://www.centerforsoundtherpy.com/
Dear Customer,
The issue is under investigation. Please expect the reply in ticket.
Best Regards,
Hi
I need help about the main menu width, I sent you a ticket (#1266552) Thank You!
Dear Customer,
Please note that our working hours are MO-FR 10.00 – 19.00 CET. Unfortunately, we do not work on weekends. Please expect the reply to your ticket within an hour or two today. Thank you for your patience!
Best Regards,
Hi,
I’ve just purchased and installed this theme, but need a few questions answering:
1. How do you get the Dark Theme (home 2) working across the site – I’ve changed all the options to dark in the theme settings but the other pages still have the light theme.
2. When I install the child them it says that the parent theme cannot be found?
3. The instagram add on didn’t install – could you let me know the name of it so I can install in manually.
I’ve raised a support ticket but I’m not sure how I’m suppose to know its been responded to as I haven’t received a confirmation email etc.
Dear Customer,
Thank you for purchasing the theme!
Your ticket has been replied within 3 hours after it was submitted. Please check the reply. Please note that our working hours are Mo-Fr – 10 00 – 19 00 CET, the average ticket reply time is up to 24 hours.
Best Regards,
Thank You
Sure, happy to help!
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