470 comments found.
Hello, I manually updated this theme by replacing the old version with the newest version, and it has deleted ALL my theme settings. The header, footer and sidebar has all gone back to default, which has created a huge amount of work! Is there no way to update this theme without losing all the theme settings?!
Hi there,
I’m sorry to hear you experienced this issue with the theme. In most cases this issue happens when there are made changes directly within the theme files, which are being overwritten when updating the theme.
Can you send me a message through the contact form on our profile page with a login to the website and I will take a closer look.
Thank you.
There is a well documented conflict with SiteOrigin Pagebuilder and Yoast SEO plugin incompatibility. JS errors and breaking of CSS. Has this issue been addressed in this theme? Thank you.
Hi there,
A lot of our customers are using the Yoast SEO plugin without any JS and CSS errors. Also we’re running Yoast on our theme demo’s and don’t notice any errors. Can you explain further?
Thank you.
A colleague has mentioned the issue to me. A quick Google search shows it is still relevant < https://siteorigin.com/thread/yoast/ >. I have a client interested in the theme, will be using Gravity Forms and I would like to suggest Yoast, that is the reason for the inquiry.
Hi there,
Thank you for your message. I have read the post from the link and the issue seems to appear when the following 3 plugins are activated: SiteOrigin page builder, Yoast SEO and Gravity Forms.
Because our theme is not using Gravity Forms but the Contact Form 7 plugin we don’t experience any issues and are not aware of this issue.
It is clearly an issue between the above mentioned plugins and it should be fixed by the plugin developers. But as it is not clear which plugin cause the issue I don’t think there will be a fix soon. I do have found a workaround for it.
If you have any questions, please let me know.
Hi, I am interested in your template the most,
If you please can you provide a RTL URL Demo ?
to see it live before i purchase it, Thanks in advance.
Hi there,
Thank you for your interest in the theme!
I have setup the theme in RTL and can be viewed on this link.
If you have any questions, please let me know.
Thanks for the link, We hope you to add it in your item details to be easy watching for the others that need it also adding the tag.
It was very hard on us to find a Really an awesome template from an elite author, We can see a great work here ! We are going to follow you as we are always have clients need RTL websites.It’s never stop with us!
Tomorrow we will give our client a look for the link, We are going to purchase it very soon, Thanks again.
Thank you for the compliment. I’m glad you like the theme 
Great to hear you will pick our theme for your project, thank you in advance. If you have any questions feel free to ask.
Hi,
I had installed the theme as the documentation said ” step by step ” every thing was well before importing the Essential Grids, I can’t see the top admin tabs, it replaced by a white space thus, the half of home page disappeared. If you pls i want you to install it like the demo with out anything missing.
I had sent all site details, Thanks in advance.
Hi there,
I have answered your ticket on our support desk.
Yea, The template is fully working well now!
Thanks a lot for explaining how to solve my server issue,
That was really very fast and friendly support, I appreciate it
I am looking for to give a special review after finishing the work.
Regards.
You’re welcome!
Thank you in advance! Really appreciate if you would like to review the theme.
Hi, the filters of the Portfolio categories do not seem to show up. How do I get it to show?
Hi there,
Please refer this question to our support desk at http://qreativethemes.ticksy.com and our support will be happy to help you.
Thank you
Hi there, whats the maximum size an image can be in the navigation banner?
Hi,
If you mean the logo image in the navigation bar, there is not really a maximum size for it. Recommend is to keep the height of the image below 90 pixels.
Via Customizer – > Theme Options -> Logo you can position the image with the top margin and width control.
Let me know if you have any questions.
Ok, Thank you!
You’re welcome
Hi again,
I would like to know how the language selector would fit in the top bar of the theme? Could you please send me a screenshot with desktop and mobile versions?
Thank you very much in advance!!
Hi there,
Please see this screenshot: https://cl.ly/3I1L1t1W1R0j
You can add the language switcher to the topbar, main navigation or footer area. To fit the switcher in the topbar it need a little bit of CSS but we can help with that.
Please note that this these language switchers are from the WPML plugin which is compatible with the theme.
Let me know if you have any questions
All right I see. This will also work in responsive displays, won’t it?
Hi,
Yes it will also work for mobile screens. Please see: https://cl.ly/2Y3u3P3q2n0C
Great!! Thanks a lot
You’re welcome
Hi again,
In case I would need to introduce an Events plugin which one would best fit to the theme css and caharacteristics?
Thanks again
Hi,
We did not test any event plugins with this theme, but our theme is coded by WordPress standards so I’m sure it won’t cause any issues.
The Events Calendar plugin is one of the most popular events plugin so I recommend to use that one.
Thank you very much
You’re welcome!
Hi,
Could a generate category 1, category 2, category 3, category 4 and category 5 in the Portfolio area and show first 3 categories in one page and the other 2 in a different page? I mean, Can I create different pages where the portfolio template would work only with some portfolio categories in each case?
Thanks in advance
Hi there,
Yes this possible. The portfolio grid is a widget and can be used on as many pages as you want. For each grid you can select which categories you would like to display.
If you have any questions please let me know.
Thank you
And could also done subcategories and show or hide them depending necessities?
Hi,
Yes this is possible by using the gallery categories as parent category and the gallery tags as sub category.
And they can all show or hide in the filter area of the portfolio page?
Hi,
Correct, please see this screenshot: https://cl.ly/1h0d2w0H131U
Cool, thank you very much
You’re welcome!
Hi there,
The mobile submenu toggle has been added in in theme version 1.4.2. Please update the theme to the latest version.
Hi there, Tnx we wil update the theme.
In the new theme also the problem below is solved? Search button error page is not mobile responsive. The pink search button does not really show on mobile version. desktopview: http://prntscr.com/gtyf8x Mobileview: http://prntscr.com/gtyfjr
tnx
Hi there,
Thank you for pointing out this issue. We will fix this within the next theme update. For now it can be fixed with the following CSS:
@media (min-width: 992px) { .text-404 .search-form { width: 500px; } }
Hi! After upgrading WP, your theme, plug-ins and WooCommerce “Create an account” and “Terms and conditions” in WC check-out look strange:
Is it a theme issue or WooCommerce issue?
Thanks
The “Advanced Custom Fields Pro” says it needs an upgrade, but after upgrading it says I already have the latest version. Seems to be a conflict: Maybe this is causing the issue.
Hi there,
Please send me a message through the contact form on our profile page. I will take a look at the checkbox issue.
For the ACF PRO plugin please de-activate and delete the plugin, then re-install it via Appearance > Install Plugins to install the latest version.
If you have any questions, please let me know.
As you can see in my comment above the issue also appears in your demo so it seems to be a theme issue. Thanks for fast reply, your support is outstanding as always.
Plugin is updated now, thanks. Unfortunately it didn´t solve the problem.
Hi there,
Please add the following via Appearance > Customize > Theme Options > Custom CSS:
.woocommerce form .form-row .input-checkbox { position: relative; }
If the ACF PRO plugin is currently installed with version 5.6 you can ignore the ‘required updated’ link. The latest version is installed now.
Hello,
I have a few presale questions. Is it possible to show/hide columns, rows or elements (like a CTA button,..) depending the screen size? So I can show a CTA button with a direct phone call action for mobile users and hide it for all other screens. Desktop users will see another CTA button that will send them to the contact page.
Will all the theme’s shortcodes stay displayed as code once inserted? Or is it easily possible to adjust the previous inserted shortcodes? Just wondering if it’s easy to use for my client.
Final question: do you have some screenshots of the admin backend available?
Tnx for the feedback Best Regards
Hi Nin0,
Thank you for your interest in the theme. Let me answer your questions.
This will be possible by adding classes to the column, row or widgets like hidden-xs to hide it for mobile and hidden-lg for desktop screens.
The theme mainly does not work with shortcodes but with widgets you can add to the page builder. We only use a shortcode to display a button on text area’s.
It is very easy to change the content once the widget is added to the page builder. You click to edit the widget and a modal will popup where you can change the content.
Here are some screenshots:
- Dashboard: https://cl.ly/2i0k2i3u3C2H
- Edit Front page: https://cl.ly/3C0g2z1i390P
- Edit Text widget: https://cl.ly/441x0D0N1x3c
- Edit Iconbox widget: https://cl.ly/2N1e0x383M1p
If you have any questions please let me know.
Tnx for the fast reply and feedback!
You’re welcome!
Hello, when we click on tags in the blogmenu, we want to show the results in grid layout insead of list layout what is now default in the theme. Is that possible?
Hi there,
This is possible with a small code adjustment. Please send me a email through the contact form on our profile page and I send you the file you can overwrite in the theme folder.
Thank you
Presale question. I would like visitors to be able to upload images to the forms. Is this possible? If not, how do i add that? Thank you.
Hi there,
First of all thank you for your interest in the theme!
Yes this is possible. For the contact forms we’re using the Contact Form 7 plugin. By default this plugin offer a field type for uploading files, such as images.
If you have any questions, please let me know.
Thank you
You’re welcome!
Hello i¡m trying to set up a Project gallery in the home page just as the preview i downloaded the demo but it’s not there. Can u please let me know how to do that?
Hi there,
To have the same gallery grid you need to upload the ‘essential-grid.json’ file which can be found inside the ‘demo-files’ folder of the theme folder. Please see this article which will describe step by step how to upload the essential grid file.
If you have any questions please refer them to our support desk at http://qreativethemes.ticksy.com and our support will be happy to help you.
Thank you.
Hi, thanks i will take a look, i have another question, we need a testimonial page, do u have a compatible testimonial plugin or something?
Hi there,
To make a testimonial page I recommend the Strong Testimonials plugin. It will add a ‘Testimonial’ tab in the admin menu where you can add your testimonials.
Speaking of, we don’t like the ” you guys set for the blockquote, how can we remove that? is it possible? it is too big. https://prnt.sc/gpy2hu
Hi,
Sure, this will be possible with some custom CSS. Please add the following via Appearance > Customize > Theme Options > Custom > Custom CSS:
blockquote::after { display: none; }
Hi is this theme compatible with php 7?
Hi there,
Yes the theme is compatible with php 7, the theme demo is running on this version
Hello, the Advanced Custom Fields Pro plugin (v5.3.4) bundled with your theme now breaks my woo-commerce install. I can no longer change/add products in a woocommerce order. I note that the latest version of ACF is v5.6 – it is possible for you to update your theme files with this updated version to see if that will solve my issue?? Thank you!
Hi there,
The Advanced Custom Fields PRO plugin has been updated to v5.6 in the latest theme version (v1.4.6). Please update the theme to the latest version, de-activate and delete the ACF PRO plugin and re-install and activate it via Appearance > Install Plugins.
Please let me know if that fixed the issue.
Thank you
That’s done the trick – many thanks!
Great! You’re welcome
Hi there,
How do I add a PDF to a button or a PDF download to a page?
Hi there,
You can upload a PDF file in the media section of WordPress and use the theme button shortcode to link the button to the PDF file.
For example:
[button href=”http://link-to-pdf-file-here.pdf” style=”primary”] Download PDF [/button]
Hi,
Beautiful theme, thanks for your work! I noticed that when I click in the different fields of the “Request an Estimate” box, that the text of the field is shifted down. (image is below) Is there any chance you would fix that soon?
Thanks
Hi there,
We see that you didn’t purchased the theme with this account. Please refer this to our support desk and we’re happy to help you.
Thank you
Hi again,
No, I have not purchased the theme yet. I was hoping to have this fixed before I purchased it. The photo I took was straight from your demo. Your support desk requires me to purchase before I submit a ticket, otherwise I would have responded there. But again, if you could get this fixed soon, I’d really appreciate it.
Thanks
Hi there,
The strange thing is that the user and arrow icon are not part of the design in any of the forms in the theme. It look like the placeholder text is pushed down due this. I just have tested the forms on Mac OS and Windows in different browsers and they all look like this.
Can you tell me in which browser you notice this issue. Do you have any browser extensions installed, can you de-activate them?
Please send me a message via our profile page.
Thank you.
Hi, Is there a Visual Composer feature for the theme?
Hi there,
Thank you for your interest in the theme!
Visual Composer is not fully supported, but will still work partly. All the shortcodes that come as default in Visual Composer will work straight out of the box, but doesn’t have a custom theme styling.
Our custom widgets like the news block, testimonials and some others (mostly on the frontpage of the theme demo) are not available in Visual Composer.
If you have any questions, feel free to ask.
Hello. Thank you for your support. I want the “finger touch feature” on the Mobile Page Slider. Is this possible?
Hi there,
You’re very welcome.
Currently the slider doesn’t have touch control. The slider is made with the carousel function from the Bootstrap Framework and unfortunately touch support is not included. We will add this feature in our following theme update, as it is a request feature by our customers.
For now I recommend to install this plugin which will add the feature straight out of the box.
If you have any questions, feel free to ask
Is it possible to add a “login icon or shopping cart” to the top menu bar? Thank you for all your answers.
You can use the icon box widget in the topbar to create a login link for WooCommerce by linking it to (example) yourdomain.com/my-account
A shopping cart in the topbar is not possible, unfortunately. For a shopping cart in the navigation I recommend this plugin which will work very easy.
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