28306 comments found.
Hello! I’ve a problem with Portfolio links. My portfolio post have a few categories (photography, model) and after save it link looks like:
http://example.com/portfolio/photography,model/someshots/How i can make link correctly?
Hi there,
This is a bug. We reported it to the development and are awaiting a fix.
How can I activate the mobile menu sooner? On ipad the menu is two lines. Thanks
Hi there,
You will need to edit the theme breakpoints for this.
Regarding the SEARCH SKU feature:
It works fine if we search for the complete (full) SKU. But it doesn’t work if the SKU contains the search string.
Let’t say we have a product with the SKU ‘112-233’ and then we search for ‘112’ the product is not listed in the results. It only works if we search with the exact SKU value ‘112-233’.
Is there any way to get this?
Hi there,
Currently the search engine does not support partial SKU values. You might need a plugin for this.
Can please tell me if you know a plugin for this? Or any starting point to get this? Appreciated.
Does this theme have some useful feature to include different Google Fonts?
Hi there,
Flatsome loads Google Fonts by default. You can check in Theme Options > Style > Typography
Hi,
I would like to install the theme but the second step to receive this error and I can not go any further
Thx
This is the error…
Warning: mkdir(): Permission denied in /home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome/inc/admin/envato_setup/envato_setup.php on line 1102
Warning: file_put_contents(/home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome-child/style.css): failed to open stream: No such file or directory in /home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome/inc/admin/envato_setup/envato_setup.php on line 1110
Warning: copy(/home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome-child/functions.php): failed to open stream: No such file or directory in /home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome/inc/admin/envato_setup/envato_setup.php on line 1113
Warning: copy(/home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome-child/screenshot.png): failed to open stream: No such file or directory in /home/pacastor/pacillocasastore.com/htdocs/backend/wp-content/themes/flatsome/inc/admin/envato_setup/envato_setup.php on line 1116 Child Theme Flatsome Child created and activated! Folder is located in wp-content/themes/flatsome-child
Hi, another problem when I install all plugins thx
this is the error for each plugin
Warning: sprintf(): Too few arguments in /home/pacastor/pacillocasastore.com/htdocs/backend/wp-admin/includes/class-bulk-upgrader-skin.php on line 154
Hi there, sorry for the trouble.
This error message since you do not have write permissions. Best way to resolve this issue would be to ask your hosting provider to set the proper permissions for user under which your webserver is running.
Buenos días mi pagina esta funcionando con su tema en version 2.0, he comprado el tema y al activarlo me ha dejado de funcionar todo, por qué ocurre esto?
Hi there, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Hi I dont see the mega menu options tab like shown here https://www.youtube.com/watch?v=GNEsHX7_sBQ
Hi there,
The Mega Menu has been added into the theme via a plugin and hence the settings should not be in the theme options. What plugin are you using for the mega menu?
Is there any way to reduce product image size on product page for tablets.
Hi there,
I am afraid there is no setting for this. You will need a bit of CSS to achieve this.
Hi there,
I am afraid there is no setting for this. You will need a bit of CSS to achieve this.
hello, i purchased a flatsome license and now in 16 days support will be gone. please can you let me understand what happen when support due? i will still receive updates but no support or also updates will be stopped? themeforest cp let only to buy 6 months of support, how can i buy 12 months or more? thanks
Hi there,
Only support services will be cut when support expires, you will still be able to receive the theme updates.
I am afraid there is no way you can purchase support that is beyond 6 months.
What plugins Seo Recommends for your theme, I read that it does not go well with “yoast” Which plugin seo recommends?
Hi there,
We recommend Yoast SEO.
I was about to take a break from buying themes and plugins on this site, but this is too tempting to stay away. Will it work with multisite? (from the demo your builder looks better then elementor).
Hi there,
Yes 
It should work well.
Hi, I have added alt text tags to all my images through the media library, but many SEO & image analyzer’s (& if I inspect the image elements) report alt text that is truncated – it’s not the same as I have entered. My alt text is not long – 40 chars on some of them, yet they are still truncated. The second issue is that alt-text for the images I have put in a UX Logo Block is not showing at all for those images. Is it possible to fix this to 1) show the alt text as I have entered it, and 2) show alt text for images in a logo block.
Link: http://testsite.resortstylebeanbags.com.au
The Logo al text is actually “Resort Style Bean Bags Logo”, but is showing just as “Resort Style Bean Bags”. The Logo block further down the page shows no alt text
Thanks
Hi there,
1. It’s a bit weird that the alt text is truncated. I cannot seem to replicate this on my end.
2. The logo image alt text is set to display the site title and hence the text “Resort Style Bean Bags” is displayed.
I’m guessing that some of the images used as category images (or other elements) will also display the category (element) name rather than the image alt-text? That might be the reason I think it has been truncated. (When I say truncated – it is missing one or more complete words, but it might be because of the issue above).
What about the alt-text not displaying for images in the Logo’s about 3/4 of the way down the page? Is it possible to add these?
Hi! in the ux_portfolio element with the slider type and the ligthbox enabled, I need to show the ALT of the image, as the title below the image in lightbox.
Could you tell me what files are involved or if there is an option using the theme
thanks
Hi there,
I am afraid we do not have a setting for this. You will need to edit the portfolio template files in flatsome/template-parts/portfolio
one more question, do i need to edit someting related with the lightbox ‘Magnific Popup’ in javascript? where can i find those related files?
Hello! For a website I made the header transparent, so the first photo will directly be visible behind the menu. Now I’d like to have my font color white, but when I scroll down I’d like to have a white background and black font color. Is this possible?
Hi there,
Yes Please set the page template as Full-width Transparent Header- Light Text
The uploaded file exceeds the upload_max_filesize directive in php.ini. i get this error when i try to install the theme
Hi there,
Please have your hosting providers tune this up for you.
Yes, they fixed it. Thanks !
Sent support ticket yesterday but wondering if anyone else has had the problem of UX builder not saving when making changes to UX builder. Normal text saves but UX builder wont. Please help!
Hi there,
I cannot find your ticket in regards to the UX Builder. Please open a new ticket in regards to this and we’ll look into it.
When people fill something out wrong or do not fill out in the cart, it does not show any error messages. How do we make it show error messages? The customers are very confused and just leave the site
Hi there,
Please send a link to your site via support and we’ll look into it.
good morning. I have sent several messages to the email. but they take too long to answer. I have bought other templates and are faster to respond. please could you help me with one problem I have. Thank you. Greetings.
Hi there, apologies for the trouble.
We have reverted.
Hi,
The text_bg_opacity for the ux_banner is not working. i Am using this code:
[ux_banner bg="My URL" height="500px" text_color="light" text_align="center" text_pos="center" text_width="50%" text_bg="#8B0000" text_bg_opacity="0.7" parallax_text="0" parallax="0" animate="fadeInUp"]
Please help
Hi there,
The shortcode is from version 2.0. If you are using version 3.0, the code has changed and hence you will need to recreate the banner using the UX Builder.
I need to create menu from Woocommerce product category. How can I do that ? I’m none-coder just understand wordpress and woocommerce.
Hi there
Go to Appearance > Menus and on your top-right click on Screen Options and check on Product Categories https://pasteboard.co/GNvcTUW.png
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