96 comments found.
My developers have been trying to contact you for several days regarding errors during install. Multiple emails have been sent as well as a google hangouts invite. Please respond to them so we can get this corrected.
This is very urgent. We are stuck here and you are not responding to our queries. We have already sent multiple emails at tokithemes@gmail.com over the past week.
Ok, Thanks.
Does it support multi vendors? such as alibaba.com ?
Pls check your mail. Thanks.
Does it has Color swatches function integrated in configurable product which can show your customers how a product looks like in different colors?
Thanks for your report, this is bug on 2.2.0. We will check and fix this now. Many thanks.
I tried to create Daily deal. The “Show Price Count Down” not work. How to create daily deal ?
Do i need to buy extension for “Daily deal” ?
Hi,
No, It just only setting in admin, please send ticket via email tokithemes@gmail.com we will check this for you. Thanks and Regards.
We attempted install on Magento 2.2 and received a bunch of error. Message was sent please respond.
Pls send ticket to our mail: tokithemes@gmail.com Thanks.
hi getting this Exception printing is disabled by default for security reasons.
Hi,
Please send your ticket via email tokithemes@gmail.com
Thanks and Regards
Hi, still wait for your installation in magento 2.2… when will you do this ? thank you
Hi, We will release 1-2days. Thanks.
Hi,
We upgraded to magento 2.2.0
Thanks.
hi,
can you please check my ticket, I am waiting since 2 days for a solution.
Thank you
Hi,
We’re checking for you, Thank you.
Hi The_Blue_Sky team,
Can you please check my ticket?
Thank you!
Hi,
Please check your email.
Thank you.
Hi, It seems that your theme doens’t work with magento 2.2 . can you please tell me when it will be workable ?
Hi,
Yes, sure we will upgrade version with magento 2.2 soon.
Thanks and Regards
Hi,
We upgraded to magento 2.2.0
Thanks.
Will you be updating to Magento 2.2?
Yes, We are upgrading. We will update in this week.
Hi,
We upgraded to magento 2.2.0
Thanks.
Pre Sale Question – Do you offer a quick install feature with this theme? If not, do you provide documentation on how to install using FTP?
Hi,
Thanks for interested our theme,
Yes, we have all the detailed instructions in the documentation, if you have problems or questions we always support for you
Thanks and Regards
Thanks for the quick reply – One last question: According to Google Pagespeed Insights (https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Flabbluesky.com%2Fmagento%2Fcomplex%2Fen4%2F&tab=mobile), it’s showing this page has compression enabled, browser caching is enabled, and CSS / HTML has been minified. Do those settings come standard with the theme, or will the theme require customization to hit these metrics?
Hi,
We have optimized our theme. Thank you.
Do you sell the theme optimized, or would that cost extra?
I send you a message regarding translation
do you have a ticket system? Or how we can follow our request?
Pls send ticket to email: tokithemes@gmail.com
We will support for you.
Best Regards.
I did this already but didn’t get answer jet.
It is regarding translation
Pls wait, we will check it for you. Thanks.
Still waiting for the details… Only 5 strings need to be translated, as I mention in email, can you please look at it and let me know how I can do this?
Thank you
5 hours gone and I still didn’t get answer, how to translate those 5 strings??? Is your support working today?
Please check your email. Thank you.
I send you an email, could you please check it, it is urgent. Thank you
still waiting for some answers?
Done. Thank you.
Same as above. Building 2.2 site, is this updated yet?
Hi, We will upgrade to magento 2.2 on Monday 16/10/2017. Best Regards.
Are you still planning on upgrading? Do you have a new ETA?
Yes, We are upgrading. We will update in this week.
Hi,
We upgraded to magento 2.2.0
Thanks.
We are looking to upgrade to Magento 2.2 soon, when do you think your theme could be ready?
Hi, We will upgrade to magento 2.2 on Monday 16/10/2017. Best Regards.
I see your update to 2.2 has not been reflected in the last update, let me know when your theme is 2.2 ready.
Yes, We are upgrading. We will update in this week.
Hi,
We upgraded to magento 2.2.0
Thanks.
Hi Dear, we are webshop but only with around 20 items. We plan to switch Wordpress theme with your Magento, so could you let me know, is this theme suitable to cover 1.000 item on the script. We have VPS advantage server but for us is very important, is your script suitable for that.
Theme looks that have structure for big shop.
Thanks in advance Ivan
Hi,
Thanks for interested our theme. Yes, our theme fully meets your requirements.
Hi,
If you want to convert to magento version. We will support for you and we will get customization service if you need.
Best Regards.
sorry but i’m not very practical, is there a manual for installing this theme for magento 2.0?
Hi, Pls send ticket to email: tokithemes@gmail.com We will support for you. Thanks.
but i have installed “base package” but inl template still does not work can you help me?
Yes, sure please check your email. Thank you.
Hi, can you please check my tiket? Thank you…
Okay. Thanks
Hi, can you please answer to my ticket? The theme still not working… you have all details in my ticket.
Hi, Pls check your mail. It’s working now. Thanks.
Can you please send me answer regarding upgrade? I send you a question on Skype
Got it. Thanks
